When I checked in there were hairs on my bedsheets. I called the front desk and they had a hard time understanding at first, but eventually sent up new sheets and pillow cases. I had to change them myself. My bath robe was also too small, I left a written note in my room and they gave me larger robes when I returned, so that was nice. There are two massage chairs but one is broken and the other is always occupied, maybe unless you go in the middle of the day. The area it's located seems to be a financial district with not much going on.