Hot springs
Check availability

Reviews of Courtyard by Marriott Osaka Honmachi

3.5 out of 5
Courtyard by Marriott Osaka Honmachi
2-3-7 Minami-Honmachi, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 90 reviews" "
Rating 8 - Good. 23 out of 90 reviews" "
Rating 6 - Okay. 5 out of 90 reviews" "
Rating 4 - Poor. 7 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the staff attentiveness to my wife’s health concerns during our stay. The staff went out of their way and exceeded our expectations. The entire courtyard Marriott Honmachi team is a team that definitely want to make you feel welcomed and make your stay with them the most memorable. Highly recommend this hotel while you stay in Osaka.
Stayed 3 nights in May 2024

10/10 Excellent

denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and pillows compared to most Japanese brand hotels.
Stayed 2 nights in May 2024

10/10 Excellent

Hussain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent staff, who really looked after us. Special thanks to Subedi, our host for breakfast who ensured all our needs were met with our toddler. Thank you for looking after us so well.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as usual.
Stayed 3 nights in Nov 2023

10/10 Excellent

Franky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. Walking distance to two metro lines.
Stayed 6 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a reluctant review
Overall good but staff can be more helpful…lacking service from the heart. Professional but lacking in compassion & personal touch. Dutiful but lacking in devotion especially the supervisors / manager.
Stayed 12 nights in Aug 2023

10/10 Excellent

Kellie, Port St Lucie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and clean with nice bathrooms. Very pleasant staff. TV options for English were poor. We could only get CNN and no casting ability to the TV so bring an adapter. Dining options nearby were limited with restaurants keeping irregular hours. The hotel had a bar but it was not staffed and could take 15 min or more to get a drink. Needless to say the bar was mainly empty. There was a 7-11 nearby that had a good range of food, snacks, and beverages. Water was provided in the room daily which was nice. The breakfast buffet was about $28 per person which we found excessive. Thank God there was a McD’s about a block away. Our main complaint was that rooms could only be accessed by using your key card in the elevator which would only allow you to go to your assigned floor. Our group was split between two floors which necessitated us meeting up in the lobby which was a pain. If you have more than one room booked, I recommend requesting the same floor for all.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms are spacious and the location is convenient as the train station is right outside the hotel. The service is really wonderful ! When my daughter had an allergic reaction past midnight , the reception staff on night duty on 18 June sent us some anti-itch cream and a bucket of ice to soothe the swelling while the staff on duty on 19 June morning actually walked my hubby to the nearby pharmacy . We are grateful for the care shown and impressed with the high service standard of the staff! Thank you once again for making our stay memorable !
Stayed 3 nights in Jun 2023

10/10 Excellent

Kellyn

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the comfy bed and close proximity to the subway station.
Stayed 3 nights in May 2023

8/10 Good

James, Richmond

Traveled with family
Excellent cost/benefit value. My only disappointment is I wish the property was closer to Osaka Castle which was the main reason we stayed there. It’s 1.2 miles away.
Stayed 3 nights in May 2023

10/10 Excellent

Chawwadee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and trendy hotel. Easy to walk to popular areas and close to subways
Stayed 3 nights in Apr 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient location.
We stayed here for 2 weeks while visiting my son and his family. Very convenient location, right by the subway station, within walking, very comfortable room. The staff was very helpful and polite.
Stayed 15 nights in Apr 2023

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: the location of this hotel is one of the most convenient per my experience in Osaka! Just outside several key lines, the ability to travel was seemless with this hotel. Service: upon check in we were greeted by the friendliest staff member: Limby (front desk). He saw it was almost my husbands birthday per his passport and personally brought a gift to our hotel room, it was the sweetest gesture I have ever experienced with hospitality! The rooms are very spacious and modern in design. We thoroughly enjoyed the quietness and relaxing this location while not giving up convenience in location. Highly recommend!
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and rooms were a good size. Staff were friendly and very helpful.
Stayed 2 nights in Mar 2023

6/10 Okay

Mindy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My only complaint was no English speaking staff. No concierge to help, answer questions or provide any guidance.
Stayed 4 nights in Mar 2023

10/10 Excellent

Jun Wee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean, and we were greeted by a very pleasant scent upon entry to the entrance of the hotel. The lady who checked us in was very helpful and courteous, and the staff at the counter were very helpful. Would definitely stay here again if i were to visit osaka. Def
Stayed 5 nights in Mar 2023

8/10 Good

Sean

Stayed 6 nights in Dec 2022

8/10 Good

kwun yu

Liked: Cleanliness, staff & service, amenities
Nice room and good experience of Japanese tatami bed
Stayed 3 nights in Nov 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
It is conveniently located. Rooms are spacious and well-stocked with amenities. I would return the next time I visit Osaka. Breakfast was excellent - amazing spread and variety. The food options available were fresh and delicious.
Stayed 3 nights in Nov 2022

4/10 Poor

Wooseok

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't notice it posted on the listing but this hotel has a clean outdoor public bath. The room was clean.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Hitesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful rooms
Loved the little touches that made this affordable hotel feel 5*- pajamas, Nespresso machine, onsen, free shoe shine.
Stayed 2 nights in Jan 2020
Response from Lin on 2020/2/17
Dear Mr. Patel Hitesh, Warm greeting from Courtyard by Marriott Osaka Honmachi, Thank you for your comment and hope that you had a memorable experience with us. We look forward to serving you in the near future. Your sincerely, Courtyard by Marriott Osaka Honmachi

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置，地鐵站旁，距離心齋橋只有1站地鐵。由於是新酒店，酒店房間很新淨，和一般日本酒店一樣，房間比較小，房間沒有浴缸，但酒店有浴場。員工親切有禮。酒店附近有便利店，食店， coffee shop, 步行八至十分鐘有24小時麥當勞和超市。下次到大阪會再入住！
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel in Osaka
Excellent hotel, friendly staff, clean, comfortable Simmons mattresses. Excellent location just across the road from Sakaisuji Hommachi station (exit 8 if walking, or exit 10&11 through Semba centre building 4 for elevator access). Great value for money. Room sizes are smaller than in other countries but standard for Osaka hotels. Laundry and dryer facilities in the basement were a great help.
Stayed 6 nights in Dec 2019
Response from Lin on 2020/2/17
Dear guest, Warm greeting from Courtyard by Marriott Osaka Honmachi. Thank you for your comment and hope that you had a memorable experience with us. We look forward to serving you in the near future. Your sincerely, Courtyard by Marriott Osaka Honmachi

10/10 Excellent

Lawrance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service Clean facilities
Stayed 3 nights in Dec 2019
Response from Lin on 2020/2/17
Dear guest, Warm greeting from Courtyard by Marriott Osaka Honmachi, Thank you for your comment and hope that you had a memorable experience with us. We look forward to serving you in the near future. Your sincerely, Courtyard by Marriott Osaka Honmachi

6/10 Okay

Sin Tak

Stayed 2 nights in Jan 2024

10/10 Excellent

LUNG SHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and well-decorative room. It’s convenient that this hotel is just nearby one of train station exit. Family Mart and Lawson are next to the hotel. It has a public hot bath area and gym room for free. Laundry is provided with reasonable fee.
Stayed 3 nights in Sep 2023

10/10 Excellent

Pui Yee Cindy

Stayed 1 night in Sep 2023

8/10 Good

MIHO

Stayed 1 night in Jul 2023

10/10 Excellent

Der-chin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cp value, near station, convenient, great service
Stayed 6 nights in Jul 2023

10/10 Excellent

Wen Ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
電視節目太少，例如，影集、卡通
Stayed 6 nights in Jul 2023

10/10 Excellent

Wai Han

Stayed 4 nights in Jun 2023

8/10 Good

PUI YING

Stayed 4 nights in Jun 2023

8/10 Good

Mavis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Yuka

Stayed 3 nights in Mar 2023

4/10 Poor

chiaki, Kamishinden, Toyonaka

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I'm disappointed with the chef's attitude at the main restaurant, while the waiter was very nice and friendly. The restaurant served average food at expensive prices.
Stayed 1 night in Mar 2023

4/10 Poor

Yuen Ho

Business traveler
Disliked: Staff & service
Staffs not well trained, seems not very professional.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kar lay gloria

Stayed 3 nights in Mar 2023

10/10 Excellent

KANAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Po-Hao, Taoyuan City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby stations for city traveling, good room space in both bed and bathroom
Stayed 2 nights in Feb 2023

6/10 Okay

Min Hing

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

MASAKO

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Kim

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After consecutive meetings, I finally arrived and checked in. But I was assigned to a room with a couple lying down on a bed. I felt so bizarre that this could be a problem for both; the staff perhaps assigned me the wrong room or the couple did not leave the room even after check-out. I think the latter was the problem because the couple was fully dressed and the luggage was right by the door. Soon after, the lady staff who speaks a bit of Korean (sorry forgot your name ;) ) came all the way up to the floor and gave us an apology with a newly assigned room. And, she provided us breakfast with no charges for entire nights. I would like to thank the staff for handling the situation. I highly recommend this place if you are on a business trip. Great location, a cozy lobby, a clean room, and friendly staff.

4/10 Poor

Shozo

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2023

2/10 Terrible

Takeshi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
お勧めしません
１６時にホテル着　 高層階に部屋変更のサジェスト→ 受け入れた直後に１７:３０まで部屋が用意出来ないと言われ 低層階を勧め直す 断って１７:３０まで待つと　まだ用意出来ずさらに１０数分待たされる 部屋に入るとベッド足下にお菓子の袋ゴミとほこり多数落ちていたので、待たせた割には掃除してなさそうです さらに、ボディタオルに陰毛が付いており、気持ち悪くてそのままゴミ箱行き 極めつけは袋に入っているはずの歯ブラシにゴミが付着 夜中には上下か隣がどたばた騒がしい 外も阪神高速の車が五月蠅い やめておいた方が良いです
Stayed 1 night in Dec 2022