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Reviews of Holiday Inn Express & Suites Norman, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Norman, an IHG Hotel
2500 Conference Drive, Norman, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 626 out of 1000 reviews" "
Rating 8 - Good. 185 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my boyfriend had the best 2 day, 2 night stay of our lives together with this hotel and we'll definitely be staying again here in the nearest future together too! The service was excellent and staff were really helpful and didn't hesitate to answer any and all questions that we had. So we give this place a 5 out of 5 stars!
Stayed 1 night in Apr 2024

8/10 Good

Chevelle

Stayed 1 night in Mar 2024

10/10 Excellent

jedediah

Liked: Cleanliness, staff & service, property conditions & facilities
The girl that was there at night was quite nice and handled the tornado warning wonderfully.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle, Allen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a kiddo at OU & stay in hotels often. I love the location because you can avoid game day traffic. Friendly staff, quiet rooms, great AC, clean, new everything, comfy beds & overhead lighting! Not just lamps! The included breakfast, though, needs improvement (and I’m a nurse who is used to hospital food). The coffee is fabulous though.
Stayed 3 nights in Apr 2024

2/10 Terrible

Derek

Stayed 1 night in Apr 2024

4/10 Poor

Joanne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty. There were bugs in the bathroom and shower.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jordan Cipriano

Liked: Property conditions & facilities
👊
Stayed 2 nights in Apr 2024

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Breanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and plenty of room. Service was great. Quick check in
Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
This is a new property and is excellent on all counts. Couldn’t find a hair-dryer but I’m sure if we had asked, staff would have provided.
Stayed 1 night in Mar 2024

4/10 Poor

Jose Antonio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was delicious swimming pool was good and some people was friendly and helpful in the kitchen,bad things was that cleaning on the rooms on my staying on this property nobody when and clean the room and ask if we need towels or towel paper or anything that was the only thing
Stayed 4 nights in Mar 2024
Response from Hotel Management and Staff on 2024/3/14
Thank you for staying with us and your understanding of the shortage of staff in the hotel. We hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management and Staff on 2024/3/14
Thank you

4/10 Poor

Suzanne

Traveled with family
Disliked: Staff & service, property conditions & facilities
The gym had broken equipment, lacked towels and hand sanitizer. There weren’t any alcohol wipes to wipe down the machines after use. On the way back to the room, I tried two different hand sanitizer stations which were both empty. Housekeeping walked in on the second knock as I was coming out of the shower.
Stayed 1 night in Mar 2024
Response from Hotel Management and Staff on 2024/3/14
thank you for staying, we will look into the issues you posted about.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management and Staff on 2024/3/8
Thank you so much!

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in the hallway had a lot of water from a leak, the sofas in the room were stained really bad and the shower was not cleaned correctly.
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/3/7
thank you for staying with us!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/26
thank you for staying with us!

8/10 Good

Daniella

Stayed 1 night in Feb 2024

4/10 Poor

Sarah

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
Check in was fast and easy although staff wasn't very attentive. Our room was dirty, the pool and hot tub were filthy. We were unable to get in because they were so gross. Which is the reason we stayed here. We wanted a pool and hot tub. The water in the hot tub wasn't even hot. It was like warm bath water at best. We had to go back down for bedding for the pull out bed. The elevators are slow and the hotel wasn't even busy. We took the stairs multiple times just because it was over 5 minutes for the elevator.
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/26
Thank you for letting us know about your experience, it looks like the hotel was in fact sold out while you were there which may have caused the elevators to be slow and the pool area not to be kept up like we would like we apologize for that inconvenience.

4/10 Poor

ERIC THOMAS

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I am a paraplegic and a wheelchair, and I always confirm that they have a roll in shower. When I got there, they did not have one for me. It makes it extremely hard to bathe.
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/22
So sorry you guys didn't book the roll in shower handicap rooms, I would recommend if you need a roll in shower to book directly with the hotels. We have hearing impaired handicap rooms as well that are not roll in showers which is what you guys unfortunately booked.

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy and convenient! As soon as we got to our room I noticed it had a smell. The walls had dirt full handprints in several places and all the mirrors were very dirty! There was also several dirty towels on our floor when we arrived as well as trash under the couches and bed skirts! We chose to not even eat breakfast because of house dirty our room was! The carpet also was crusty with something that hadn’t been cleaned up! I’m not normally one to complain but this was unacceptable!
Response from Hotel Management and Staff on 2024/2/22
Thank you we will look into this.

10/10 Excellent

HEATHER, Lawrence

The front office staff were very nice and helpful. The room was larger than anticipated and clean. Really enjoying our stay in Norman.
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/22
Thank you for staying

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/22
Thank you!

8/10 Good

Kris

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My first thought walking into the door was this is nice. First impression seemed clean. The girl at the desk was kind. Our room had several stains on the furniture, That gave the room a dirty feel. The toilet had urine around the edge of the toilet bowl. We made the couch out to a bed and the mattress had a very gross, large stain. Which made our grandson not want to sleep on it. We loved the fact that the room had a sitting area.
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/22
Thank you for letting us know we will pass this information onto the department heads to fix these areas.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel Management and Staff on 2024/2/12
Thank you for staying

6/10 Okay

Richard

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not bad
Bed was super comfy, made sleeping great. The room needs a good cleaning, behind the bed and nightstands are disgusting! The bathroom could use some updating and the shower needs some love (mold and loae molding)
Stayed 1 night in Feb 2024
Response from Hotel Management and Staff on 2024/2/7
thank you for staying we will let our department managers know about your concerns

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management and Staff on 2024/2/7
thank you

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management and Staff on 2024/2/7
thank you

10/10 Excellent

Tonya R

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic continental breakfast!
Stayed 1 night in Jan 2024
Response from Hotel Management and Staff on 2024/1/10
thank you

6/10 Okay

Arianna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very disappointed that they couldn’t accommodate at check in my request to have my check out at noon. They didn’t keep gym stocked with towels. I had to ask twice for towels. Room didn’t have enough towels and toilet paper. Breakfast was good. Beds were comfortable. I appreciated how clean the hotel was. The lobby was nice with the 2 story ceiling
Stayed 3 nights in Dec 2023
Response from Hotel Management and Staff on 2024/1/4
thank you for staying with us and understanding.

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall but our bathroom needed a fix
Room was clean. Bed was very comfortable. The fitness room was good. The complimentary breakfast was one of the best I’ve experienced. Our bathroom needed work - one of the towel bars kept falling off the wall and the tub faucet was loose from the tile wall.
Stayed 2 nights in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us! we will let maintenance know about the bathroom

8/10 Good

Jurgen

Stayed 5 nights in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is showing its age and needs to be remodeled.
Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
Thank you

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable
Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

8/10 Good

Tessa S

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Adriana

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2023/12/19
thank you

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Hotel Management and Staff on 2024/1/4
thank you!

10/10 Excellent

Tyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Football stadium
Stayed 1 night in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Shelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! So friendly and considerate
Stayed 3 nights in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and convenient location.
Stayed 1 night in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very fast a convenient! Room was great! Bed an pillows good! Breakfast was awesome.
Stayed 1 night in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Stephanie, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you for staying with us!

10/10 Excellent

Berhanu

Stayed 1 night in Nov 2023
Response from Hotel Management and Staff on 2023/12/19
thank you so much

4/10 Poor

Randy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This looked like a newer property, we expected cleaner accommodations. The chair in our room had stains on it, the end of the pull out sofa was dirty with food or fecal matter, the drapery in the bedroom had blood or Vomit on it in two places.
Response from Hotel Management and Staff on 2024/1/4
thank you for staying with us and letting us know about your experience

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean facility. Breakfast was great, wish it were open at 6:00.....we are early risers.
Stayed 1 night in Oct 2023
Response from Hotel Management and Staff on 2024/1/4
thank you