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Reviews of Hilton Garden Inn Norman

3 out of 5
Hilton Garden Inn Norman
700 Copperfield Dr, Norman, OK

Reviews

8.4

Very Good

Rating 10 - Excellent. 418 out of 845 reviews" "
Rating 8 - Good. 233 out of 845 reviews" "
Rating 6 - Okay. 107 out of 845 reviews" "
Rating 4 - Poor. 61 out of 845 reviews" "
Rating 2 - Terrible. 26 out of 845 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendly staff
Stayed 1 night in May 2024

8/10 Good

Carey, Fond du Lac

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully maintained property in a very convenient location. I would have given it 5 stars but for a couple of things missed at check-in and the fact that the restaurant and bar were not open with no advance notice. After a seven hour drive, we were looking forward to getting to the hotel and not having to leave for a meal and drink. Otherwise, great hotel!
Stayed 1 night in Apr 2024

8/10 Good

monica j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with friendly staff. Easy 10 min drive to OU campus. Only downside--thin walls! You can hear kids/people running up/down the halls
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel, Wilson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of shopping
Stayed 2 nights in Apr 2024

8/10 Good

Tara

Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property meets the business needs I have and is consistent with quality and service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachel, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was new and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Rayetta

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom in our room was gross. Toilet seat was probably clean but stained badly in a very unappealing way. Such an easy, inexpensive fix. I expect more from Hilton.
Stayed 1 night in Feb 2024

6/10 Okay

Emma

Traveled with family
Liked: Staff & service
The staff was very nice. They were polite and when I asked to move rooms as the heater unit was very loud, they moved me with no issue. The room that I moved to was better for the heater but the refrigerator was very loud during the night -- when trying to sleep. The covers on the bed just felt old. The toilet seat was cracking. The location is good but the hotel needs some tlc in the rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Pool breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Valorie

Traveled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Edmond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 3 nights in Feb 2024

10/10 Excellent

Ludy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly staff and yummy waffles for breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

Melony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Penny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience staying at The Hilton Garden Inn. The location is perfect and my room was exceptional! I will definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Angie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staff was amazing!!! Will definitely stay there again. Only complaint…room could have been a little cleaner, bathtub was dirty and sheets and pillow cases were dirty in places.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick, Wethersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Comfortable room
Stayed 1 night in Jan 2024

6/10 Okay

Diane

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kamisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Front desk staff was amazing! Professional and efficient on checking and check out. The room was nice. The bathroom was nice the only thing was the shower curtain was torn and ripped at the top and the seat on the toilet was stained and damaged. It was a great stay we will stay here again.
Stayed 1 night in Jan 2024

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came into the room to see a light fixture hanging from the ceiling in the bathroom and Sheetrock on the floors. In the morning all of the complimentary coffee and tea was decaf. We stay at the Hilton Garden Inn because the beds are usually comfortable. The bed was very uncomfortable. I was charged an incidental fee and still don’t know why.
Stayed 1 night in Dec 2023

10/10 Excellent

Terri, Odessa

Stayed 1 night in Dec 2023
Response from Paul VanRaamsdonk on 2024/1/2
Thank you for your review. We look forward to serving you in the future.

10/10 Excellent

Terri, Odessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul VanRaamsdonk on 2024/1/2
Thank you for your review. We look forward to serving you in the future.

4/10 Poor

Shantara

Traveled with family
Disliked: Staff & service, amenities
Charge for breakfast
Stayed 1 night in Dec 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. Unfortunately, all Hilton Garden Inn's charge for breakfast. In the future, please book a rate that includes breakfast.

10/10 Excellent

EARLVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and Comfortable
I was a great stay - location was perfect and accessible to all you would want to do. The staff was extremely professional and personable, seeing to all your needs. I would definitely recommend Hilton Garden Inn in Norman Oklahoma. Room was clean with no issues at all.
Stayed 3 nights in Dec 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. We look forward to seeing you in the future.

10/10 Excellent

Emily

Te coffee was hot
Stayed 5 nights in Nov 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. We look forward to seeing you in the future.

10/10 Excellent

Kori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Friendly staff
Stayed 1 night in Nov 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Kinny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no carts when we checked in . They had carts when we checked out . The check in staff was not friendly . The night staff was excellent helpful and friendly . It can be difficult when you have to carry your stuff to the room with out having a cart .
Stayed 2 nights in Nov 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. We look forward to seeing you in the future.

10/10 Excellent

Jeffrey, Norman

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely pleased with the cleanliness and the excellent condition of the property. The staff were helpful, friendly, and courteous. This is a great choice for Norman.
Stayed 2 nights in Nov 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. We look forward to seeing you in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Smelled Like Smoke
Room smelled like smoke, when mentioned to staff, the response was the hotel is full but we can bring you a bottle of Lysol to help with the smell?
Stayed 2 nights in Nov 2023
Response from Paul VanRaamsdonk on 2024/1/2
Thank you for your review. I am sorry your room smelled of smoke. It is unfortunate that some guests do not follow the policies of our non-smoking hotel. I remember the issue and I believe my staff offered more than just Lysol to help with the room. Hopefully, you will try us again in the future.

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from Paul VanRaamsdonk - GM on 2023/12/18
Thank you for your review. We look forward to seeing you in the future.

2/10 Terrible

Joshua

Stayed 1 night in Oct 2023
Response from Paul VanRaamsdonk on 2024/1/2
Thank you for your review. We are sorry that we did not meet your expectations. With more feedback, maybe you can try us again in the future.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Paul VanRaamsdonk - GM on 2023/11/20
Thank you for your review. We thank you for staying with us and look forward to serving you in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous and helpful staff. Our air conditioner wasn't cooling efficiently. Maintenance came fairly quickly, and stayed until the problem was resolved. My only disappointment was that the pool and hot tub were already closed for the season when we arrived, due to a recent cold snap. I would recommend this hotel for a good, clean stay with comfortable bedding.
Stayed 2 nights in Oct 2023
Response from Paul VanRaamsdonk - GM on 2023/11/20
Thank you for your review. We thank you for staying with us and look forward to serving you in the future.

8/10 Good

LaRee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2023
Response from Paul VanRaamsdonk - GM on 2023/10/18
Thank you for your review. We look forward to serving you in the future

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much nicer and cleaner than most of the places that I have stayed at this year
Stayed 1 night in Oct 2023
Response from Paul VanRaamsdonk - GM on 2023/11/20
Thank you for your review. We thank you for staying with us and look forward to serving you in the future.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Paul VanRaamsdonk - GM on 2023/10/18
Thank you for your review. We look forward to serving you in the future

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and had very nice rooms
Stayed 1 night in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/10/18
Thank you for your review. We look forward to serving you in the future

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise in Norman
Hilton Garden Inn, Norman, was super clean, convenient, and all the staff was very courteous and helpful. walking distance to several good restaurants.
Stayed 1 night in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/10/18
Thank you for your review. We look forward to serving you in the future

10/10 Excellent

Berthalinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/10/18
Thank you for your review. We look forward to serving you in the future

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever.
Stayed 3 nights in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/9/18
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/9/18
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 Excellent

Leslie

Stayed 1 night in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/10/18
Thank you for your review. We look forward to serving you in the future

4/10 Poor

Kellye

Traveled with group
When we first arrived could not get into room with key they gave us a different room number it was Smokey ! So got key to work on original room 246 well tv channel could never change it so nick jr was on entire time called the desk said senser in back probably dropped so put it up still no channel change. Coffee keruig did not work in morning . love staying at Hilton’s but this one was not worth paying 210.00 very disappointed
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/9/18
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay and will absolutely stay again in the future.
Stayed 2 nights in Sep 2023
Response from Paul VanRaamsdonk - GM on 2023/9/18
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 Excellent

Gil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times when visiting daughter at OU. Great every time.
Stayed 1 night in Aug 2023
Response from Paul VanRaamsdonk - GM on 2023/9/3
Thank you for your review. We look forward to serving you in the future.