6 bars/lounges, 2 swim-up bars, 2 poolside bars
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Reviews of RIU Ocho Rios - All Inclusive

3.5 out of 5
RIU Ocho Rios - All Inclusive
Mammee Bay, Ocho Rios, Saint Ann

Reviews

8.2

Very Good

Rating 10 - Excellent. 1383 out of 2747 reviews" "
Rating 8 - Good. 709 out of 2747 reviews" "
Rating 6 - Okay. 318 out of 2747 reviews" "
Rating 4 - Poor. 165 out of 2747 reviews" "
Rating 2 - Terrible. 172 out of 2747 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mariel angeline

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything the staff is really nice. the buffet is good honestly i just rather eat at the buffet for $109 wr did dunn river falls, snorkeling for 45min & had a boat party with an open bar!!!’ you cant beat that! the kayaking was sooooo nice ! you come to clean room everyday! they fill your fridge its super cool the staff is super friendly
Stayed 5 nights in May 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 4 nights in May 2024

4/10 Poor

Stacey - Ann

Traveled with family
Disliked: Amenities, property conditions & facilities
While I enjoyed the entertainment there were a few disappointing things. The elevators were not operating, we either had to use the service elevators with no air conditioning or walk 5 flights of stairs. No towels were at the pool; they were all out by 4 pm. We reserved a family room with a male and 3 females and the bathroom had no door. I had to change in the closet. With regard to food, it was not consistent it was good sometimes. I told them I was there for my birthday and nothing special was done. ..but overall it's average but I probably will to rebook
Stayed 1 night in May 2024

6/10 Okay

Dagmar

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property needs painting as well as the elevators need to be serviced since they don’t work for my entire stay. There’s also not enough elevators in each building so you have to walk so much to get anywhere. The food choices were not the best considering its the RIU. The staff were rude and not nice at all. Almost felt as if you owe them something. And everything is super expensive everywhere in the hotel especially the cabs. So take a lot of cash cause nothing is cheap.
Stayed 4 nights in May 2024

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more party styles.
Stayed 4 nights in May 2024

6/10 Okay

Seeranie

Traveled with partner
Liked: Amenities
Everything was great, food drinks, however the hotel need to be more helpful to the guest with the complementary shuttle to and from the airport, wasn’t much help there with this, the hotel can do better. Let the guest know at check in how to get back to the airport and who they need to talk too, I wasn’t the only one with this issue several guess he had the same issue getting back to the airport they charge $140 for the trip to the airport one way
Stayed 3 nights in May 2024

10/10 Excellent

CHANTELLE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from arrival to our last day . The shows were extremely entertaining You’re never bored . They are very talented and makes you feel like home . What I loved that they randomly upgraded my room to an apartment suite and I got there extremely early so I assumed my room will be ready after check in 3pm and it was ready by 1pm which was amazing . Most of the restaurants were good besides the Italian . But the buffet was great . The staff was amazing super nice and friendly . At the swim up bar our fav bartender was Ricardo he was super nice and attentive . As the driver we had was Bernard from the free transportation he was great and we felt safe with him . As we all know it’s a family resort and most of the time it gets annoying with so many kids around this was the opposite alot of things were separated and I liked that the swim up bar had a sign that said no children allowed at the swim up bar . Thanks again for an amazing experience
Stayed 4 nights in May 2024

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that a guest was smoking marijuana in room right across from me and i could smell it soon as i walk out my room and threw the hallways. The rooms and buildings are suppose to be smoke free.
Stayed 5 nights in May 2024

10/10 Excellent

Johanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I was here for our 26th Anniversary and we liked everything about the resort. There was always some activity going on! Never a dull moment at all. And on our special day they surprised us with a fruit platter in our room 😊❤️ we can’t wait to bring our kids and grandkids with us next year!!!
Stayed 4 nights in May 2024

8/10 Good

Robby

Traveled with partner
Liked: Staff & service, amenities
The first room we were in was musty and had a mildewey smell to it. We ended up switching rooms. The second room did not have that musty smell or feel. However the shower in the room was spotty. First all we had was hot water. Then we mentioned it to the front desk and the water evened out. However it was up and down cold then hot without adjustment the temperature. The staff was excellent very nice and helpful. But the over all resort could have used some touching up. Multiple spots on the walls that looked like water damage. Also food was just ok. It wasnt bad but it wasn't great either. That's from either the buffet or the restaurants in the resort. I understand it's not one of the newer RIUs but definitely expected more. It's not what you would expect from a RIU resort.
Stayed 6 nights in May 2024

8/10 Good

Vinette

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
There were a few dining and front office staff that appeared to provide discriminatory service to guests. Black guests or locals as we were, were given poor service. The staff at the spa the day we went was genuinely hospitable and gave outstanding service! We are not quite sure about the tipping protocol at the property especially in the dining room - with all inclusive we do not walk about the property with cash - but some guests do and that may account for the young man's poor treatment at the dining area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how happy the staffs were. Always smiling with greetings.
Stayed 5 nights in May 2024

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were great, Delroy Dickenson,Althea Johnson crystal front desk, ludlow bellman. Generally all the employees we came across are gems Will be back
Stayed 3 nights in May 2024

8/10 Good

Jeffrey, Washington

Traveled with partner
We particularly noted and appreciated the improvement in the condition of the beach; stones removed and vastly reduced seaweeds. The buffet food was significantly improved from previous trips but I missed my Brie at dinner. RIU Ocho Rios was our favorite but we were worried about the beach which was second only to Negril; thanks for restoring our faith. We will be back in August.
Stayed 4 nights in May 2024

10/10 Excellent

Suelem Ribeiro, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Very good me and my daughter love at
Stayed 7 nights in May 2024

8/10 Good

Andrea M, Bridgeport

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good food was good and the staff was good.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 2024/5/9
Dear Andrea M,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

2/10 Terrible

Grazyna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never go back there Ocean front is ocean view not ocean front Not clean Shower was cold water only Bad service
Stayed 3 nights in May 2024

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t a fan of the food… the food could have been a little more authentic, didn’t think the upper management really understood when we tried to speak with them since English wasn’t there first Language. The entertainment was amazing, wish they had a little more on the schedule
Stayed 3 nights in May 2024
Response from Hotel Riu Ocho Ríos on 2024/5/9
Dear Grazyna,Thank you for taking the time to provide us your feedback on your stay at our property.We regret to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Eudoxia

Stayed 3 nights in May 2024

8/10 Good

Joyce, Waterbury

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The environment and staff are welcoming and very professional. However, the food isn’t that great. Overall it’s a good resorts.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 2024/5/9
Dear Joyce,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/8
Dear Courtney,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Dahlia

Stayed 5 nights in Apr 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeronimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 2024/5/7
Dear Jeronimo,We will pass on your fantastic feedback to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Jeronimo.Warmest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

8/10 Good

Adloi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. View from the room was spectacular. The food in the main buffet was excellent, but the two restaurants I tried were not so great. Beach was nice and clean and the tree made it quite unique. Plan to return.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 2024/5/7
Dear Adloi,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.We are sorry to learn that you were not fully satisfied with these restaurants. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Sergio

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This hotel gives you private access to a beautiful serene beach.
Stayed 6 nights in Mar 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 2024/5/6
Dear Sergio,Thank you for taking the time to provide us your ratings on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Lillian

Traveled with group
Liked: Cleanliness, staff & service
We arrived as scheduledWhen we arrived the lobby was immaculate. We stood in line got drinks and was then told our room wasn’t ready. Checkin was 3pm and it was well after 430. I was told they would let me know when the room was ready. We were told to look around and have a drink. I expected a phone call since my number was on file but none ever came. . 2 hrs later I went to desk to ask if room ready. A staff member went to check and said it was. We were escorted to the room and it was not what I paid for. I paid in full for a 2 double bed garden view room. We made it to the room exhausted of course. Once inside it was immediately noticeable that the room was not cleaned properly. I called to front desk and person answering said they would make a report and send someone up immediately. She asked what was dirty. I explained room was dusty dirt and hair on floor and I saw a roach. An hour later no one showed up so I called again and the guy answering asked me the same thing because he didn’t see a report of my call. When speaking to the female I inquired about the room and she said nothing is guaranteed and based on availability which is crazy if I paid my money in full at the time of booking. She then says that you aren’t paying for the bedding you’re paying for the view. Well needless to say didn’t get a view either. Our garden view was the back road, a dirt patch and a few trees. She tells me I can check out at noon the next day and then check back in at 3 to see if a new
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/6
Dear Lillian,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Nikeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good food
Stayed 3 nights in Apr 2024

10/10 Excellent

Naji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice vacation place relaxed and cool and very nice ell maintained
Stayed 5 nights in Apr 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Excelllent staff service
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/3
Dear Michael,Thank you for choosing us and for sharing your review.It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We hope you will decide to give us the opportunity to welcome you soon again.With best regards,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Kyrey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at RIU. Would recommend for everyone. Great entertainment.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 2024/5/6
Dear Kyrey,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Love you back, Kyrey,Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

Ticarra Monet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drinks weee amazing. Adding a room service option would be nice. My daughter got sick one night and couldn't come to dinner and Inqas told I couldn't take buffet food to her.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/6
Dear Ticarra Monet,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. It is very disappointing to read your comment regarding your daughters stomach discomfort and we truly hope that you are feeling better by now.On the other hand, please accept our apologies for any inconvenience and we will follow this up with our team. We hope to welcome you back soon. Kind regards, Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Elena Paola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Elena Paola,Thank you so much for taking the time to review your stay .We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Fariann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, food and entertainment was great ..
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Fariann,We appreciate this feedback! It is wonderful to know that you enjoyed your stay with us.We are looking forward to hosting you again soon.Greetings,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

DONTE

Liked: Cleanliness, staff & service
Had a blast !
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear DONTE,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Beverley

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent staff,good food
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Beverley,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

4/10 Poor

Sarah

Traveled with group
Loved our housekeeping Sheron and friendly lifeguard Jahvi. Hated it took 7 hours to check in and food was mediocre, also spent second night taking care of a guest who fell from balcony because the glass panel broke off. Pretty traumatic.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Sarah,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Allona

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful resort with lots to do. Food, entertainment, pool beach all are great. Close to many outside activities to. I definitely will stay again.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Allona,thank you for your review. It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Annette, West Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything!!!! Everything was great!!!! Thank you so much for this great vacation with my family!!!!
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Annette,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Rishawn Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entertainment and the employees were professional and really nice. I didn’t like the room view. It wasn’t ocean view
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Rishawn Jason,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

eric, st. albans

Traveled with family
Liked: Cleanliness, staff & service, amenities
Water park was to hot,walking on hot stones. And the lack of communication with the excursions. And update your credit card machines.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear eric,Thank you very much for choosing us and for sharing your review about your last stay.We are sorry to hear about your disappointment during your visit.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.Kind regards,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Margaret Adelheid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a RIU resort so we didn’t quite know what to expect. We were very happy with our stay. We had an ocean view room with great views. The room was very spacious. The food was very good. There were a lot of options. We really liked trying the different Jamaican options. We recommend this resort!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Margaret Adelheid,Thank you so much for your nice words and for the fantastic rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

6/10 Okay

Theodore Paul, Northville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room air conditioning did not work and the outside temperatures were in the upper 80’s all week. 5 floors of rooms and only 1 ice machine worked. Staff were all very friendly and accommodating. You are very isolated and unless you pay outrageous cab prices or pay for an excursion you are stuck with the only store on the property who charge $30 for sun block because they can. Have no desire to return.
Stayed 8 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Theodore Paul,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Shada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Shada,Thank you for taking the time to give us your valued feedback.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, property, food, and entertainment were top notch! This has been a great experience for my first time in Jamaica. Highly recommend.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Jacob,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment staff is awesome keep you in the Jamaican vibe. Special thanks to Jason and Andre
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Karen,Thank you so much for taking the time to write a review.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to relax
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2024/5/2
Dear Nicolas,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024