2/10 Terrible
Thomas, Knoxville
Traveled with family
2024/5/23
Liked: Cleanliness
Disliked: Staff & service
First of all, finding this place was a real trial. We had 3 GPS systems working and it only showed up on one of them (the Garmin), and then only by entering the hotel name. The address did not work for any GPS, but instead took us to an abandoned location. When we arrived and checked in, they gave us a "suite" with one bed, whereas we had reserved 2 beds. I showed the reservation copy to the clerks, which clearly stated the 2-bed preference, but they did not care, because their computer said one bed. We took the room because we had to get ready for an event that evening, but called Expedia to see what went wrong. Expedia told us that Holiday Inn had made an error. Expedia tried to correct it by calling the hotel, but they had no better luck than we did. Expedia offered to put us up at another location with equivalent or better accommodations, but we had already moved into the room with 325 pounds of gear, and we had no time or energy to move. So Expedia made us a settlement offer that we deemed to be fair, and we accepted it. But no thanks to the hotel staff, who could easily have corrected the problem, but no, they were stone cold nasty, indifferent New Yorkers and they were not going to do anything to help. As far as the room, it is an overstatement to call it a "suite." Sticking a sofa-bed into a small room does not make it a suite. It was smaller than our master bedroom at home; no closet, just an armoire that holds only a few shirts. Holiday Inn never again!!
Thomas
Stayed 4 nights in May 2024