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Reviews of Courtyard by Marriott Newburgh Stewart Airport

3 out of 5
Courtyard by Marriott Newburgh Stewart Airport
4 Governor Dr, Newburgh, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 246 out of 526 reviews" "
Rating 8 - Good. 152 out of 526 reviews" "
Rating 6 - Okay. 63 out of 526 reviews" "
Rating 4 - Poor. 44 out of 526 reviews" "
Rating 2 - Terrible. 21 out of 526 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from pat on 2024/5/20
Thank you for your feedback!

4/10 Poor

Tracey

Business traveler
Disliked: Amenities, property conditions & facilities
Room is outdated. Heater did not work. Couch looks like it’s from the 70s. Food is overpriced. Go to a local restaurant and you will be much happier.
Stayed 1 night in May 2024
Response from patty on 2024/5/13
Thank you for your feedback!

10/10 Excellent

Yenory

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and courteous. I have a question about the charge I paid more than what was on my Expedia they told some kind of insurance and I will get credited. But when???
Stayed 2 nights in May 2024
Response from pat on 2024/5/8
It is a authorization hold and will be released.Thank you for your comment

4/10 Poor

Anne-Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was fair only: had to change room because the first had a toilet that wouldn't stop running and sink clogged. They were kind to move me but at $169/night, I expect more. It was more like a Howard Johnson that the usual Marriott. Staff was very nice. That was the best part.
Stayed 3 nights in May 2024
Response from Manager on 2024/5/7
So sorry, we cannot control when this happens so I understand your frustration. Again my apologies.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, coffee and friendly people.
Stayed 2 nights in May 2024
Response from pat on 2024/5/6
Thank you !

10/10 Excellent

Laura, East Windsor

Traveled with family
Liked: Amenities
Nice staff
Stayed 2 nights in May 2024
Response from patty on 2024/5/6
Thank You!

4/10 Poor

Devon

Disliked: Property conditions & facilities
The room upon entry was dirty. There was hair on the toilet and in the shower there were stains in the shower and on the curtains and no one came to make up the beds for my two nights stay so I had to request extra towels and toiletry items.
Stayed 2 nights in May 2024
Response from patty on 2024/5/6
Thank you for your feedback

10/10 Excellent

Norma P.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was up to par.
Stayed 1 night in Apr 2024
Response from PAT on 2024/4/30
THANK YOU!!!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pat on 2024/4/29
Thank You!!!

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked in late due to my flight and the lady at the front was ready for me with a hotel key within minutes of giving her my name and license. Very professional and efficient.
Stayed 1 night in Apr 2024
Response from pat on 2024/4/25
Thank you so much!!

6/10 Okay

Brandi

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Overall the stay was okay. The bathroom could have used a deeper scrub. The pillows were very thin and not great. Breakfast is not included and very limited. They do sell Starbucks coffee which was convenient. All the staff we encountered were very friendly though. I even left something in the room and I was able to come back after I checked out to retrieve the item.
Stayed 3 nights in Mar 2024
Response from pat on 2024/4/22
Thank you for your feedback

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Will on 2024/4/21
Thank you!

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service
Great location off the highway, lots of light and noise pollution
Stayed 1 night in Apr 2024
Response from pat on 2024/4/12
Thank you for your feedback

10/10 Excellent

christina

Nice staff
Stayed 1 night in Mar 2024
Response from pat on 2024/4/12
Thank You!!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Apr 2024
Response from pat on 2024/4/8
Thank you

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk at the front desk was not very friendly, not welcoming. She spoke so low that we had to ask her several times to repeat herself. The room was lovely, though, and very clean.
Stayed 1 night in Apr 2024
Response from pat on 2024/4/8
So sorry I will speak to the associate

4/10 Poor

Melissa

Liked: Cleanliness
I thought there was a continental breakfast, but perhaps I was wrong. The shower had no tub, but unbeknownst to me I booked a wheelchair accessible room and I was unable to switch as there were only 5 rooms in the hotel with a tub and they were all booked. place was clean. people were nice of sorts. I just wasn't all that thrilled.
Stayed 1 night in Mar 2024
Response from patty on 2024/4/8
Thank you for your feed back

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work.
Stayed 1 night in Mar 2024
Response from pat on 2024/3/4
thank you!

2/10 Terrible

Tabatha

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked this specific hotel because it said it had a hot tub. It was broken and you can tell it hasn’t been working for awhile . I feel that is false advertising . The indoor pool was ICE COLD and so was the room where the pool and hot tub were. It says the pool is open til 11pm they closed it early march 1. And then it says the pool opens by 6am on march 2 it did not open til almost 11am. I am not very happy for this being my first stay! I could have stayed at a hotel closer to castle fun center that had a pool and free breakfast for cheaper. But no I picked here for the hot tub that was broken and isn’t being fixed anytime soon. Horrible!!!!
Stayed 2 nights in Mar 2024
Response from pat on 2024/3/4
so sorry, we cannot control when this happens so I understand your frustration. Again my apologies

8/10 Good

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from pat on 2024/3/4
Thank You!

2/10 Terrible

Jaylynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty
Stayed 1 night in Mar 2024
Response from pat on 2024/3/4
thank you for your feedback

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and bistro staff have been absolutely excellent on each of my visits. As for cleanliness aside from a few stains on the chair and a candy wrapper left on the side of the bed on this visit, overall the hotel is always pretty much clean inside and on the exterior as well. I definitely Recommend this property
Stayed 1 night in Feb 2024
Response from patty on 2024/3/1
Thank you so much!!

10/10 Excellent

Nicholas, Shelton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hot tub and pool
Stayed 1 night in Feb 2024
Response from patt on 2024/2/19
Thank you

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from pat on 2024/2/19
Thank you

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow storm
Quiet comfortable stay.
Stayed 1 night in Feb 2024
Response from pat on 2024/2/14
Thank You!

6/10 Okay

Velani

Business traveler, Traveled with partner
Liked: Staff & service
The rooms could be a little more updated and the furniture like the couches could have been cleaned better. Lots a stains. Overall, it wasn’t fine for a 3 star hotel.
Response from patty on 2024/2/6
Thank you

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from patt on 2024/2/1
Thank you

10/10 Excellent

Jennifer

Business traveler
Stayed 1 night in Jan 2024
Response from pat on 2024/1/30
Thank you!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from patty on 2024/1/17
Thank you!

10/10 Excellent

Cidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly greeted by Nicole who also checked me in. She was super sweet, kind and friendly. My overall experience was great.
Stayed 1 night in Jan 2024
Response from pat on 2024/1/15
Thank you

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was looking for in the area.
Stayed 1 night in Nov 2023
Response from pat on 2024/1/15
Thankyou!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from patty on 2024/1/15
Thankyou!

4/10 Poor

Agustin

Stayed 1 night in Dec 2023
Response from pat on 2024/1/30
Thank you

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from PATTY on 2024/1/4
THANK YOU!!!

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from pat on 2024/1/2
Thank you!!

8/10 Good

Cathie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from pat on 2023/12/27
Thank you!!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from patty on 2023/12/19
Thank You

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in as well as checkout are always quick and easy. The staff are always super friendly and courteous. On each of my visits the rooms have always been.
Stayed 1 night in Dec 2023
Response from pat on 2023/12/18
Thank you

4/10 Poor

Jeff

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from patty on 2023/12/19
Thank you

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, clean premises. lobby area was clean, smelled great and they had fresh water with lemon for the guests. Pool area was clean and was fully stocked with towels. Staff was friendly, Nicole checked me in, she was friendly, made me feel welcome and asked if everything in the room was okay after check in. Close to the highway, airport and shopping. Will stay again if in the area.
Stayed 1 night in Dec 2023
Response from patty on 2023/12/5
Thank you!

8/10 Good

Charles

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from pat on 2023/12/5
Thank you

4/10 Poor

Lucy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Thea heater /AC is very noisy we did not sleep well.
Stayed 1 night in Dec 2023
Response from pat on 2023/12/5
Thank you for your feedback

4/10 Poor

Susan M

Stayed 2 nights in Nov 2023
Response from patty on 2023/12/19
Thank you

10/10 Excellent

MANUEL, BRISTOL

Traveled with family
Liked: Cleanliness, staff & service
Bed is not comfortable, the edge of a door was coming out. However, very friendly staff.
Stayed 1 night in Nov 2023
Response from pat on 2023/11/27
Thank You for your comments

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience!
Very quiet at night which at other places not so much. Convenient clean and comfortable.
Stayed 1 night in Nov 2023
Response from pat on 2023/11/20
Thank you!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick fall trip
Modern, clean, friendly staff, indoor pool. Thank you
Stayed 1 night in Oct 2023
Response from pat on 2023/11/20
Thank you!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Clise to HWY
Stayed 1 night in Oct 2023
Response from patty on 2023/10/23
Thank you!

4/10 Poor

CECILIA

Traveled with family
Disliked: Cleanliness
Disappointed with the room cleanliness. the bathroom and the bed were dirty.
Stayed 2 nights in Oct 2023
Response from patty on 2023/10/23
Thank you for your feedback!

6/10 Okay

Karen

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room wasn’t cleaned well. Food was left in the fridge. Bathroom door wouldn’t latch. Toilet seat wouldn’t stay up. Didn’t have extra pillow. WiFi did not work for ENTIRE stay
Stayed 2 nights in Oct 2023
Response from pat on 2023/10/10
Thank you for your feedback and please accept our apologies for regarding the internet.

2/10 Terrible

Kristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked this hotel for the hot tub, it was the only reason due to needing one. They never posted that it was out of commission for at least a week before we booked. I said to three different people how upset we were about this and all I received was next time call ahead to make sure it works. That shouldn’t be my responsibility to confirm that their hot tub is working considering it’s posted on the website that they have one and no where on it did it say it wasn’t working. Also our room only had a shower no tub so we couldn’t even try to use that as a “hot tub” for soaking. Plus the shower door didn’t even close all the way.
Stayed 2 nights in Sep 2023
Response from patty on 2023/10/4
Thank you for your feedback.