外觀

紐約中央車站威斯汀飯店的評分

4.5 out of 5
紐約中央車站威斯汀飯店
212 East 42nd Street, New York, NY

評論

8.8

有夠讚

10 分,有夠讚;2412 則評論中有 1555 則" "
8 分,不錯哦;2412 則評論中有 467 則" "
6 分,一般般;2412 則評論中有 196 則" "
4 分,不太好;2412 則評論中有 109 則" "
2 分,很糟糕;2412 則評論中有 85 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Minghong

於 2023 年 11 月住了 2 晚
Customer Service 於 2023年12月12日回覆
Minghong, thank you for your top rating of The Westin New York Grand Central on Expedia. We're pleased to see you had a stellar experience and appreciate you choosing us as your preferred accommodation. Looking forward to welcoming you back in the near future.

10/10 有夠讚

Jing

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 3 晚
Customer Service 於 2021年11月24日回覆
Thank you for the excellent rating, Jing! We endeavor to go above and beyond to ensure our guests have a memorable experience at The Westin New York Grand Central! We look forward to hosting you again soon.

8/10 不錯哦

kia

家庭旅遊
喜歡:整潔度和設施服務
I've been to NYC quite a few times, and I've never stayed in a hotel that had a lot space, but the Westin had all the space I needed. Hotel is convenient to many shopping, restaurants and in walking distance to many attractions including Time Square.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月17日回覆
Kia, thank you for choosing The Westin New York Grand Central. It is wonderful to hear you enjoyed the spacious accommodations and found our location convenient for shopping, dining, and exploring nearby attractions. We hope to welcome you back on your next visit to NYC!

10/10 有夠讚

Alex Ray

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月17日回覆
Alex, thank you for your outstanding rating of The Westin New York Grand Central! Our team is thrilled to know you had such a positive experience. We're looking forward to welcoming you back soon.

10/10 有夠讚

Patricia

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our entire stay was fantastic! All of our requests were answered within minutes. The hotel was very clean and safe. The hotel restaurant had very good food and drinks.
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月14日回覆
Patricia, it's wonderful to hear you found your stay at The Westin New York Grand Central fantastic. We're thrilled that your requests were promptly dealt with and you felt comfortable in our clean, secure environment. Your kind words about our restaurant's food and beverages are much appreciated. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 不錯哦

Abraham V

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月14日回覆
Abraham V, it's wonderful to learn that you appreciated the strategic location of The Westin New York Grand Central. We hope this convenience added value to your stay and look forward to having you again for another enjoyable experience.

8/10 不錯哦

Yajnaseni

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月15日回覆
Yajnaseni, thank you for rating your stay at The Westin New York Grand Central. We're delighted you had a positive experience with us! We hope to welcome you back on your next visit to New York City.

10/10 有夠讚

Sally

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We spent a long weekend in Manhattan. Ideal location as we were able to walk everywhere. Just far enough away from Time Square to avoid all the people but close enough to walk over to Times Square in the afternoon and in the evening. Room was a good size. The 3 of us were very comfortable.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月14日回覆
Sally, thank you for your wonderful review! It's fantastic to hear that The Westin New York Grand Central offered an ideal location for your long weekend in Manhattan. We're delighted that you found the room size comfortable for all three of you. We can't wait to welcome you back on your next visit to the city.

10/10 有夠讚

Robin,Lakeland

情侶出遊
喜歡:設施服務
Great hotel
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月14日回覆
Robin, we're thrilled to learn that your stay at The Westin New York Grand Central lived up to your expectations. Thank you for acknowledging the quality of our property. We look forward to welcoming you back in the future.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ideal location to visit the main attractions. Near a hop-on/hop-off bus route for uptown or downtown loops, near shuttle routes to get to Newark. Tons of dining options nearby. Rooms are spacious and quiet by NYC standards. So convenient if travelling without a car.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月13日回覆
Michael, your wonderful feedback regarding The Westin New York Grand Central has put big smiles on our faces. We're thrilled to know that the strategic location and our ample, peaceful rooms added to the joy of your trip. It's also great to hear our property made car-less travel easier for you, and that you found plenty of dining options nearby. We hope to welcome you back in the future for another exceptional experience.

6/10 一般般

Elisha

家庭旅遊
喜歡:整潔度
不喜歡:員工素質
BUYER BEWARE: We stayed here for one night. The rooms were nice, the location was convenient but I would NOT recommend this hotel. They have unethical pricing practices. We expected a high price for NYC but many fees were never disclosed, just charged. When we booked through Expedia it was stated that there would be a destination fee on the room; however, when we got our bill there were also undisclosed destination fees charged for parking and even breakfast $120 for a breakfast buffet for 4 and that's after two of those meals were supposedly complimentary. A separate undisclosed fee for each thing! I tried calling and was dumped into a voicemail. My expectations of receiving any answers on this are very low.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月14日回覆
Elisha, it's meaningful to hear feedback that provides an opportunity for improvement. We regret to learn about your concerns regarding the clarity of our pricing. Our goal is always transparency and honesty about potential expenses, and we certainly don't wish for any guest to feel surprised about charges incurred during their stay. We appreciate hearing about your positive comments regarding the comfortable rooms and strategic location. For your pricing queries and seeking answers, our customer service representatives and financial team are more than ready to assist you further for better understanding. Thank you for reaching out.

10/10 有夠讚

Adrian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月14日回覆
Adrian, thank you for choosing The Westin New York Grand Central for your recent stay. We're delighted to learn of your positive experience. We appreciate your high rating and look forward to hosting you again in the future.

10/10 有夠讚

Zhiyong

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
great experience
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Zhiyong, thank you for choosing The Westin New York Grand Central. We're thrilled to hear that you had a great experience! We can't wait to welcome you back on your next visit to the city.

10/10 有夠讚

Kristen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect central location to all that NYC has to offer.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Kristen, it's uplifting to hear that you valued the optimal location of The Westin New York Grand Central for exploring the diverse attractions New York City provides. We eagerly anticipate your next visit.

2/10 很糟糕

Nikhil

喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Nikhil, it's concerning to see that your experience did not meet expectations. We strive to ensure our guests have quality experiences. We acknowledge your rating and would like to hear more about your stay to understand how we can improve. We are always committed to enhancement and sincerely hope you'll give us another opportunity in the future.

10/10 有夠讚

Amanda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Amanda, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to have met your expectations, and we look forward to welcoming you back in the future.

8/10 不錯哦

Lisa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a very nice hotel and property. I would stay again!
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月11日回覆
Lisa, it's wonderful to hear you found The Westin New York Grand Central to be a delightful place to stay. We're truly pleased that you'd consider joining us again in the future. Your positive feedback is greatly appreciated by our team. Thank you for taking the time to share your thoughts.

10/10 有夠讚

Daniel James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean. Friendly staff. Nice breakfast buffet.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月11日回覆
Daniel, we're thrilled to hear of your enjoyable experience at The Westin New York Grand Central. It's wonderful that our cleanliness standards, amicable team members, and delightful breakfast buffet met your expectations. We sincerely look forward to hosting you again.

10/10 有夠讚

Mevlida

喜歡:整潔度、員工素質和住宿環境和硬體
Everything is excellent!
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月10日回覆
Mevlida, it's delightful to hear you found everything to be excellent at The Westin New York Grand Central. We strive to offer a memorable experience for our guests and it's great to hear that we achieved this during your stay. We look forward to welcoming you back on your next visit to New York City.

10/10 有夠讚

Tracy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 6 晚
Customer Service 於 2024年5月11日回覆
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at The Westin New York Grand Central so we can share yet another amazing experience!

10/10 有夠讚

rochelle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Will stay again, easy access to grand central station and other mid town sites.
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月10日回覆
Rochelle, it's great to know that your stay at The Westin New York Grand Central was convenient for your needs. Our location truly offers easy connections to many of the city's attractions. We're thrilled to hear that you're planning to stay with us again. We look forward to your next visit.

10/10 有夠讚

Christof,Tucker

喜歡:整潔度、員工素質和住宿環境和硬體
Nice spot, great service. I'll be back
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月10日回覆
Christof, it's wonderful to hear that you enjoyed your time at The Westin New York Grand Central. We appreciate your positive feedback about our excellent service. We're excited to have the opportunity of welcoming you back in the future.

10/10 有夠讚

Bruce

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly and helpful staff
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月7日回覆
Bruce, it's wonderful to hear that you had such a positive experience at The Westin New York Grand Central. Our team members strive to provide friendliness and assistance to our guests. We look forward to your next visit.

10/10 有夠讚

Justin Chance

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Really enjoyed our stay here, will definitely return in the future
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月7日回覆
Justin, thank you for your positive feedback. It's fantastic to know that you really enjoyed your stay at The Westin New York Grand Central. We eagerly await your future visits so we can continue to provide the stellar service you've come to expect.

10/10 有夠讚

Murata

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月8日回覆
Murata, we're thrilled to see your 5-star rating for The Westin New York Grand Central. It's great news that your stay left a strong positive impression. We can't wait to welcome you back when your travels bring you to New York again. Thank you for your review!

8/10 不錯哦

Hendrik

喜歡:整潔度和住宿環境和硬體
Midden in Midtown, veel bezienswaardigheden op loopafstand
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月6日回覆
Hendrik, het is geweldig om te horen dat je de locatie van The Westin New York Grand Central gunstig vond om naar verschillende bezienswaardigheden te wandelen. Wij stellen uw feedback op prijs en kijken ernaar uit u binnenkort weer te mogen verwelkomen.

10/10 有夠讚

DARLENE

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable room;easy access to taxis. Helpful staff
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月6日回覆
Darlene, it's fantastic to read your kind words about The Westin New York Grand Central. We're thrilled you enjoyed our convenient location and the assistance provided by our team members. We appreciate your feedback and look forward to your next comfortable stay.

10/10 有夠讚

steven

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
person at check in was great at her job
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月6日回覆
Steven, thank you for sharing your experience at The Westin New York Grand Central. It's wonderful to hear that the colleague at check-in made such a great impression on you. We're proud of our team member's genuine dedication to providing excellent service. Come visit us again soon!

4/10 不太好

Alcides

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年5月4日回覆
We appreciate you sharing your concerns with us, Alcides.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 有夠讚

umberto,Laval

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always a great experience. I keep returning
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月2日回覆
Umberto, it's wonderful to hear you consistently enjoy your visits to The Westin New York Grand Central. We truly appreciate your loyalty and always look forward to your return. Until next time!

6/10 一般般

Martha

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I’ve stayed at other Westin hotels, so. I already know I like them. However this time, I was not pleased to find out there is no bottle water in the room. Coffe maker was not the easiest to operate. I don’t drink tap water so I was not happy about that.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日回覆
Martha, thank you for sharing your experience with us. It's disappointing to hear that an absence of bottled water and the operation of the coffee maker offered challenges during your stay. Moving forward, our team members will work to ensure that all amenities meet our guests' standards. Your constructive feedback is much appreciated.

10/10 有夠讚

Lawrence,CHARLOTTESVILLE

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月2日回覆
Lawrence, it's heartening to read that your stay at The Westin New York Grand Central met your expectations. Our team members strive to provide our guests with top-tier comfort and service, and feedback like yours encourages us to strive even further. We eagerly anticipate your next visit, and thank you once again for your review on Expedia.

10/10 有夠讚

Stephanie Chambers

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Stephanie, thank you for taking the time to leave a review. We're pleased to see that you had a satisfying stay at The Westin New York Grand Central and we look forward to welcoming you back on your next visit.

10/10 有夠讚

YOJAIMY

喜歡:住宿環境和硬體
Excellent!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日回覆
YOJAIMY, we're thrilled that you had an excellent experience at The Westin New York Grand Central! Your kind words are greatly appreciated and we can't wait to welcome you back in the future.

10/10 有夠讚

Alan Earl

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really clean and well staffed hotel in the heart of Midtown! We loved it!! Convenient to some of the best sites in NYC!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日回覆
Alan, it's wonderful to hear that you enjoyed your stay at The Westin New York Grand Central! We're thrilled our prime location in Midtown served you well and that you appreciated our clean environment and dedicated team members. We hope you managed to explore all the wonderful sites nearby. Thank you for your kind feedback and we look forward to welcoming you back in the future!

10/10 有夠讚

Aideen

喜歡:整潔度、員工素質和住宿環境和硬體
Service was especially strong. Very convenient location and super clean!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Aideen, thank you for sharing your experience. It's wonderful to hear you found The Westin New York Grand Central's location to be extra convenient and appreciated our immaculate environment. We're delighted our team members' excellent service stood out to you during your stay. We eagerly look forward to having you back.

10/10 有夠讚

Theodore,Essex

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Theodore, it's a pleasure to see your high rating of The Westin New York Grand Central. Our team strives for excellence in serving every guest. We hope to welcome you back on your next visit to New York.

10/10 有夠讚

Melissa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location, stsff. Clean, safe.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Melissa, thank you for such a glowing review of The Westin New York Grand Central. It's wonderful to hear that you found our location convenient, and our team members friendly. We're also pleased to know you felt safe and appreciated the cleanliness of our hotel. Looking forward to welcoming you back on your next visit.

10/10 有夠讚

Jose

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was great and enjoyed our stay!!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月27日回覆
Jose, it's delightful to hear that your stay at The Westin New York Grand Central was enjoyable! We're extremely proud of our team members who made your experience memorable. We appreciate your kind sentiments and look forward to welcoming you back soon.

10/10 有夠讚

Sharon

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really liked the location, friendliness of staff and cleanliness of the rooms. I would come back again!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月26日回覆
Sharon, we're thrilled you enjoyed your stay at The Westin New York Grand Central. It's wonderful to hear that our prime location, amiable team members, and the cleanliness of our rooms added value to your experience. We eagerly anticipate your next visit!

8/10 不錯哦

Robindranath

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great location near Grand Central station.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月26日回覆
Robindranath, we appreciate your positive feedback about The Westin New York Grand Central. It's delightful to know our prime location near transportation hubs added to the convenience of your stay. We look forward to welcoming you back in the near future.

10/10 有夠讚

Fatim

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Thanks for the perfect rating, Fatim! We can't wait to see you again soon for another amazing experience at The Westin New York Grand Central. Have a great day!

10/10 有夠讚

Benjamin

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月26日回覆
Benjamin, it's wonderful to hear that you had an excellent experience at The Westin New York Grand Central. Our team members continually strive to provide top-notch service and it's rewarding to see their hard work reflected in your rating. We look forward to welcoming you back on your next visit to New York!

8/10 不錯哦

Oliver

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For Our purpose this hotel suited our needs
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Oliver, it's great to hear that The Westin New York Grand Central aligned well with your needs. We strive to cater to the requirements of our guests and create a memorable experience. Thank you for sharing your remarks. We look forward to hosting you again very soon!

10/10 有夠讚

Jason Robert,Laguna Beach

於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月14日回覆
Jason Robert, we're thrilled to hear that you had a five-star experience at The Westin New York Grand Central. We appreciate your high rating and we sincerely look forward to hosting you again in the future. Thank you for choosing us.

10/10 有夠讚

Craig

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and safe
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Craig, your feedback is appreciated! We're delighted The Westin New York Grand Central provided a clean and secure experience that added value to your stay. We can't wait to welcome you back for another exceptional visit.

10/10 有夠讚

Oscar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent Hotel to stay the vibe is special
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月23日回覆
Oscar, it's delightful to hear that you enjoyed your stay at at The Westin New York Grand Central. We are thrilled that you found the ambiance exceptional. Your feedback is valued, and we're inviting you to visit again soon.

10/10 有夠讚

Blanca

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I felt really safe at this property and room service was a 10/10.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月23日回覆
Blanca, it's fantastic to know you felt secure and enjoyed the quality room service at The Westin New York Grand Central. We look forward to ensuring your future visits are just as enjoyable.

10/10 有夠讚

Renzo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like cuz it's close to almost all in the city ❤️
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日回覆
Renzo, it's wonderful to hear that you appreciated The Westin New York Grand Central's prime location in the heart of the city. We're delighted that our location enhanced your stay and we hope to welcome you back on your future trips.

10/10 有夠讚

Nannette,Hollywood

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月23日回覆
Thanks for sharing this perfect rating, Nannette!We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!