Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Corner | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
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Reviews of Radisson Hotel JFK Airport

3.5 out of 5
Radisson Hotel JFK Airport
135-30 140th Street, Jamaica, NY

Reviews

6.8
Rating 10 - Excellent. 389 out of 1268 reviews" "
Rating 8 - Good. 268 out of 1268 reviews" "
Rating 6 - Okay. 212 out of 1268 reviews" "
Rating 4 - Poor. 172 out of 1268 reviews" "
Rating 2 - Terrible. 227 out of 1268 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too pay full price while the hotel is under renovation and unable to provide online amenities shown like a proper restaurant and bar is unsatisfactory.
Stayed 1 night in May 2024

2/10 Terrible

Benny

Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Traveled with partner
Good location near JFK airport.
Stayed 1 night in May 2024

4/10 Poor

Lea Mae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ma. Rebecca

Traveled with partner
Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024

6/10 Okay

Amanda

Disliked: Cleanliness, property conditions & facilities
Took a one night with my 4 year old daughter who was about to pick up a condom wrapper
Stayed 1 night in May 2024

10/10 Excellent

Omolola

Liked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
This has to be the worst hotel I have ever been to in a long time. The check in was 45 mins at 10pm, there are a ton of check ins for ppl with full families sitting in 1 room, so children are screaming everywhere, the building is under full construction and the staff is miserable. I cannot believe that this is a Radisson.
Stayed 1 night in May 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Morgan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hugely overpriced lousy facility and worse service. No prior warning/notification of the extensive, ongoing renovation. Staff were obviously unhappy. Room wasn't properly cleaned. Deeply disappointing experience with Radisson. Expected better.
Stayed 1 night in May 2024

6/10 Okay

Wendy

Business traveler
Liked: Cleanliness, amenities
Under renovation room beautiful lobby a mess
Stayed 1 night in May 2024

6/10 Okay

Beth

Liked: Staff & service
Disliked: Property conditions & facilities
I don’t believe I was told they were under renovation. Room smelled like smoke
Stayed 1 night in May 2024

2/10 Terrible

Maira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Ameer, Brooklyn park

Disliked: Cleanliness, staff & service, property conditions & facilities
Nah
Stayed 3 nights in May 2024
Response from Lcole on 2024/5/14
Dear AmeerOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Alan

Traveled with family
The only good thing is the friendly and attentive staff not there fault they work at a dump
Stayed 1 night in May 2024
Response from Lcole on 2024/5/14
Dear AlanOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Meher

The hotel did not have my reservation… not sure where the disconnect was… checkin took over an hour and several calls to Expedia
Stayed 1 night in May 2024
Response from Lcole on 2024/5/14
Dear MeherOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

8/10 Good

Moussa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nea to jfk and nice reception
Stayed 1 night in May 2024

2/10 Terrible

sushaiv

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not good
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear SushaivOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Phoebe

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
His property is extraordinarily dated and seems like it’s in the process of being rehabbed And got stopped along the way. It seems like it is a transitioning housing unit.
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear PhoebeOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

6/10 Okay

Chloe

Liked: Cleanliness
Disliked: Staff & service
The rooms are nice
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear ChloeOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Michael

Business traveler, Traveled with partner
Disliked: Amenities
Woke up to bites all over my body and they have bed bugs when I got to the airport there was 2 of them inside my socks I called the hotel manager and he was very rude and not willing to comp us
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear MichaelOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Pastor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024

2/10 Terrible

Emmanuel

Disliked: Staff & service, property conditions & facilities
It ‘s very terrible
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear EmmanuelOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Murray

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Location is convenient, but that's literally the only benefit of staying here. The entire property is under construction. Very slow check-in, which is painful when you're just getting off a flight. Very expensive.
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear MurrayOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

8/10 Good

Aishah

Traveled with family
Liked: Cleanliness, staff & service, amenities
WORK IS BEING DONE AND IT DOESN'T LOOK NICE...YET
Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Business traveler
Liked: Staff & service, amenities
Lounge unavailable while under construction, no included breakfast buffet
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear MarkOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Mike

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. Dirty, bad area, under construction so had to walk thru bad area just to get food. Hotel next door was turned into drug rehab and it looks it.
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear MikeOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

anthony

Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear AnthonyOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Tawa

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor restaurant looks more like a dining hall. No room service. Lobby area very poor conditions perhaps due to renovation.
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear TawaOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Stephen

Traveled with family
Short on parking
Stayed 1 night in Apr 2024

6/10 Okay

Steven P

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff was great. The building was under construction which we were not told. The parking was absolutely horrible and unorganized. There was one older guy doing all the work in the lot while the other guy was slow. Took forever to park. The room was clean. I saw what looked like a cockroach downstairs.
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear StevenOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Lance

Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear LanceOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Frencine

Business traveler, Traveled with family
Renovation was a big issue
Stayed 3 nights in Apr 2024

4/10 Poor

Alaa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear AlaaOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people on reception, helped to give us an enjoyable stay. Paul & Jason - England
Stayed 1 night in Apr 2024

8/10 Good

RAFAEL

Stayed 1 night in Apr 2024

4/10 Poor

Robert

Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear RobertOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

6/10 Okay

Cherry

Traveled with family
Liked: Cleanliness, staff & service
Said there was a 24 hour shuttle from the airport. But couldn’t get confirmation from the kiosk call station. Called an Uber and then the shuttle randomly came. Looks like the main floor is under construction so no food.
Stayed 1 night in Apr 2024
Response from Lcole on 2024/5/14
Dear CherryOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Amarnath

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staffs behavior at reception was horrible. No proper explanation for any questions.
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The new room was beautiful. We were only there for 4 hours had to catch a flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will use this hotel again. But I probably WON'T use Expedia again. You know why? Expedia rejected my positive review.
Stayed 1 night in Mar 2024

10/10 Excellent

Shary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. The staff were very welcoming and nice. My king size room was very spacious and clean.
Stayed 2 nights in Mar 2024

2/10 Terrible

Fihan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took an extra 70$ from me for no apparent reason
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Disliked: Property conditions & facilities
Close to the airport Restaurant under renovation, offered a dinner buffet which was not to my liking.
Stayed 1 night in Mar 2024

10/10 Excellent

Breyonna

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Traveled with family
Disliked: Property conditions & facilities
My biggest issue was getting misleading information over the phone regarding car storage for flying
Stayed 1 night in Mar 2024

2/10 Terrible

Henry

Be very careful booking through Expedia. They advertised a shuttle for this hotel and there wasn't. Plus they had no record of the booking reference even though I had a booking reference. The icing on the cake was it cost me double when I arrived. Phone ahead to make sure you exist in the system and have lots of room on your credit card. Good luck.
Stayed 1 night in Mar 2024

4/10 Poor

Sarika

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is undergoing renovation, so the dilapidated lobby and elevators were probably excusable. We had some rowdy neighbours, and thin walls. These neighbours also placed the garbage in clear plastic bags out in the hallways, which apparently is a usual practice at the hotel. On the first night of our stay the fire alarm went off at around 2 or 3 AM - the manager announced on the PA system that they were looking for the source of the fire, then announced that they located it and everything was fine. These things made us uncomfortable and we tried to ascertain through expedia the possibility of terminating our stay and seeking other accommodations. To no one’s surprise, the hotel management told the expedia team that they could not speak with them until after 11 AM (after check out time) and then when they finally spoke they told the expedia team that processing the request for refund would take 3 days (which was the length of the rest of our stay there) in addition, and most horrible of all was that they told the expedia team that the fire alarm was a test!! At 3AM!! - We ended up having to complete our stay there, and the fire alarm went off at 8AM again, in the same circumstances as before on the last day of our stay. I cannot recommend this hotel to anyone.
Stayed 4 nights in Mar 2024