Dear Jenny,Thank you for taking the time to leave us a review.We truly regret that you experienced the mentioned issues during your time with us.We really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon! We remain with warm regards, Respectfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Karen,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Erin,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Timothy,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Steven,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Bonjour Manon,Nous vous remercions pour votre commentaire.Nous sommes très heureux de lire que vous avez apprécié votre séjour parmi nous.Nous sommes également très heureux d'apprendre que nous avons fait du bon travail et nous vous remercions beaucoup pour vos commentaires positifs.Nous espérons vous revoir dans l'un de nos établissements très prochainement.Cordialement, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Candice,Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Brian,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear david,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Clinton,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Anthony,We appreciate you took the time to leave your impressions regarding your recent stay with us. Nevertheless, we would like to apologize for any inconvenience.We will continue working, in order to improve our services.Best Regards,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Alma,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Joseph,Thank you very much for being our guest.Needless to say, we take note of your remark for future arrangements.We are already waiting to have you back!Loving Greetings,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Raymond,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Brenda,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Fiona,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that this overshadowed your experience.We have passed your concern to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Shona,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay We cannot wait to host you again soon!Caring Greetings, Shona,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Lisa,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Madison,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Xiujuan,We cannot thank you enough for your fantastic feedback.It is great to learn you had a good time.We really hope you visit us again soon, Xiujuan.Loving Greetings!Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Alyssa,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit, Alyssa.Warm Regards,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Susan,We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you Susan!Looking forward to your next visit.Warmest Regards,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear James,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Matthew M,Thank you for taking the time out to leave a review! We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Mariia,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Adam,We are so pleased to read that overall your experience was positive.We really thank you for your fabulous ratings, it is very much appreciated.Your observation will be forwarded to the management department.Hoping to welcome you again.Loving Regards, Adam,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Joseph,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

DearLaura,Thank you very much for staying at Riu and for sharing your feedback with us.It is great to find that you enjoyed the hotels privileged location, however, as it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to resolve your inconveniences and provide you with additional pillows. We hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager

Dear Ben Ji,Thank you for your review. We are really glad to learn that overall you enjoyed your experience during your stay at our Hotel Riu Plaza Manhattan Times Square! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager