2/10 Terrible
Arian
Traveled with family
2024/5/27
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service at the Family pool which is why I booked to begin with on Mother’s Day weekend. Asked for towels at the pool (over the course of spending hours ant the pool). Towels at the pool were eventually brought when it was cold and everyone was leaving the pool. The people working the pool kept asking each other and housekeeping and I finally had to call front desk to complain. Front desk said towels would be there in 10 minutes and didn’t arrive for an hour after the first call. At around 8/9pm housekeeping brought a garbage bag full of bath towels to the room as a huge F U. I’ve stayed at this hotel several times before and never had this experience. To top it off, I got charged for spa services I never received and double the hotel charges which I had to call back and correct. It is now two weeks later and still no adjustment. Time and money wasted. I won’t stay here and will not recommend to anyone. You’re better off staying at a boutique hotel.
Arian
Stayed 1 night in May 2024