2 outdoor pools, pool umbrellas, sun loungers

Reviews of Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 826 out of 1214 reviews" "
Rating 8 - Good. 235 out of 1214 reviews" "
Rating 6 - Okay. 99 out of 1214 reviews" "
Rating 4 - Poor. 28 out of 1214 reviews" "
Rating 2 - Terrible. 26 out of 1214 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Inessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the restaurant are rude and disrespectful.
Stayed 4 nights in Feb 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello Inessa, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your overall stay with us and that you were able to receive the excellent service delivered by our superb associates. We want to apologize as well for any instance that may have dampened your vacation experience. This is in no way a true reflection of the Jewel Grande standard of service. Again, thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future vacations.

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property but some wear and tear. We were in the sentry building which was the newest building and there was issues with the tub being chipped and painting discoloration. The sliding door was super hard to close and created a whistling sound. While there the AC went out in our room and when asked to be fixed maintenance came in and said give it 30 mins to an hour. It never cooled down and the AC never came up even after being asked to switch rooms. The staff was pleasant upon arrival and around the resort. The food was amazing but where our room was they blasted music all night which was frustrating. Beach sports was awesome and the staff at the spa was great!
Stayed 4 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello Ashley, We are very glad to know you were pleased with your overall stay. We would also like to use this opportunity to apologize for the inconveniences you have expressed in your review during your stay and we would like to assure you that this is in no way the standard of services and amenities we would normally extend. Your feedback is essential in our effort to improve our service standards and is greatly appreciated. Your comments have been shared with the appropriate departments so that they may be addressed for improvement.We look forward to hosting your family for future vacations so you can experience the Grande services our team displays.Thank you for choosing Jewel Grande Montego Bay Resort and Spa!

8/10 Good

TPring

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello TPring, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your overall stay, and we hope to have the pleasure of hosting you on your future vacations.

10/10 Excellent

Ameena

Traveled with partner
Liked: Staff & service, amenities
Loved it will definitely book again
Stayed 5 nights in Mar 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello Ameena, thank you for your 5 out of 5 review, we are truly grateful. Thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future vacations.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time in Jamaica but first at Jewel Grande. This place met every expectation and then exceeded some. If staying in the Montego Bay Area I will not be staying anywhere else moving forward. Thank you for an amazing stay!
Stayed 3 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello Kristen, The Jewel Grande Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your 4th stay with us and that you were able to receive the excellent service delivered by our superb associates yet again. We are truly looking forward to hosting you for future vacations.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my 10th anniversary at the Jewel Hotel. Tameka set up a fantastic room and dinner for me. The dinner was by the ocean with a personal chef. Will be back
Stayed 4 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Hello David, thank you for choosing to spend such a milestone occasion with us. We are thrilled to know that all aspects of your stay lived up to your expectations and that we could suitably cater to your needs. It was our delight to host your stay, and we hope to welcome you back soon on your 11th anniversary and many more. Warmest regards!

2/10 Terrible

Alexis M

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello Alexis, your feedback is essential in our effort to improve our service standards. We want to apologize as well for any instance that may have dampened your vacation experience with us; this is in no way a true reflection of the Jewel Grande standard of service. Thank you for choosing to stay with us and we look forward to hosting your family for future vacations so you can experience the Grande services our team displays.

8/10 Good

Hyun Jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 3 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Hello Hyun Jin, Thank you for your feedback. We are pleased to know the Jewel Grande proved to be a tranquil getaway for you. It was our pleasure hosting you, and we hope to welcome you back soon for another exceptional stay. Best regards!

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to many places and resorts and this is literally the best resort I have ever been to. Everything from the staff to the amenities to the cleanliness and the food was 10 out of 10!! This was my third time in Jamaica and I will definitely be back to this same resort!
Stayed 3 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Dear Jasmine, Thank you for your 10 out of 10 review! We greatly appreciate it. We are delighted to know that you had such an amazing time and found our staff exceptional. Your kind words are highly appreciated and we look forward to welcoming you back in the future. Warmest regards!

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was excellent, good food, accommodation and great entertainment. The customer service excellent throughout the resort.
Stayed 4 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Hello Rene, thank you for your scintillating review. We are delighted to know that you loved our resort. We hope to be your top choice when you decide on your next retreat. Your satisfaction is our number one priority and it's heartening to hear that we have been successful in achieving that. We look forward to welcoming you back soon. Best regards!

10/10 Excellent

Quang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service. Very nice private beach and view of the caribean sea from our balcony.
Stayed 2 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Hello Quang, Thank you for leaving such a wonderful review. We are thrilled you enjoyed your recent visit to our "Jewel." It certainly warms our hearts to hear that Grande service displayed by our associates exceeded your expectations.Again, thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future stays.

10/10 Excellent

Opal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about this property
Stayed 3 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Hello Opal, The Jewel Grande Montego Bay Resort & Spa thanks you for your review, we are truly grateful. We are delighted knowing that you enjoyed your overall stay with us and that you were able to receive the excellent service delivered by our superb associates. Again, thank you for choosing to spend your vacation with us and we hope to have the pleasure of hosting you on your future vacations.

6/10 Okay

Valeria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not like the smell in the room and had to be calling for replacements at the fridge Also for towels
Stayed 5 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/27
Hello Valeria, the team here at the Jewel Grande Montego Bay Resort and Spa would like to express our utmost gratitude to you and your family for choosing to spend your vacation with us. We would also like to use this opportunity to apologize for the inconveniences you have expressed in your review during your stay and we would like to assure you that this is in no way the standard of services and amenities we would normally extend. Your feedback is essential in our effort to improve our service standards and is greatly appreciated. Your comments have been shared with the appropriate departments so that they may be addressed for improvement.We look forward to hosting your family for future vacations so you can experience the Grande services our team displays. Thank you for choosing Jewel Grande Montego Bay Resort and Spa!

10/10 Excellent

Douglas Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a vary nice resort, friently staff, amazing restaurants, good pools, beach, and drinks from the bars. The only restaurant that was lacking was the lunch buffett which we only eat at due to a storm forcing us indoors. The activities desk people were good, informative, and super convenient being located in each building. The only real issue was the music they played most of the time, rather then Caribbean drum music they played rap, R&B, and sumilar music with the F word, the N word, and similar. I do not think this represents their brand in a good light, especially when there are young kids around the pool. We would stay here again.
Stayed 6 nights in May 2024
Response from Leontasháe on 2024/5/25
Hello Douglas, thank you for taking the time to share your experience at our resort. We are delighted to hear that you enjoyed the friendly staff, amazing restaurants, pools, beach, and drinks from the bars. Your positive comments about the activity desk staff are greatly appreciated.We apologize for any inconvenience caused by the music selection around the resort. We take your feedback seriously and will address this issue with our team to ensure the music complements our desired ambiance and brand image.We appreciate your loyalty and look forward to welcoming you back to our resort soon. Best regards!

10/10 Excellent

Vlatko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful- great place for rest- the food wonderful- one of the best holidays ever
Stayed 6 nights in May 2024
Response from Leontasháe on 2024/5/22
Hello Vlatko, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our place wonderful and that it provided a haven for rest during your holiday. We always aim to ensure that our guests have a memorable experience, and we are thrilled to hear that the food was wonderful as well.We truly appreciate your kind words and are grateful for the opportunity to be a part of one of the best holidays you have ever had. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards!

10/10 Excellent

Haemwatie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and accommodating!
Stayed 3 nights in May 2024
Response from Leontasháe on 2024/5/21
Hello Haemwatie, thank you for taking the time to share your feedback with us. We are delighted to hear that our staff was able to provide you with helpful service throughout your stay. We are extremely pleased to know that all aspects of your stay were exceptional. Your kind words are truly appreciated and we look forward to welcoming you back in the future. Warmest regards!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Leontasháe on 2024/5/21
Hello Yvette, thank you for taking the time to leave a 5-star rating. We are thrilled to know that you had an exceptional experience at our resort. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Best regards!

10/10 Excellent

Johan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, as always. We had a two bedroom suite and it was spacious, and cofortable, kids had a blast
Stayed 3 nights in May 2024
Response from Leontasháe on 2024/5/20
Hello Johan, thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our two-bedroom suite and that your kids had a blast. Providing a spacious and comfortable environment for our guests is always our top priority.We appreciate your kind words about the property and look forward to welcoming you back in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Best regards!

6/10 Okay

Laurie

Traveled with family
Liked: Staff & service
1. The hotel and rooms were not cool. Hotel needs to update AC unit. 2. Hotel is not equipped to handle people with physical disabilities. There were a lot of steps and not too many ramps or elevators
Stayed 3 nights in May 2024
Response from Leontasháe on 2024/5/20
Hello Laurie, thank you for taking the time to provide feedback on your recent stay at our resort. We sincerely apologize for falling short of your expectations on this occasion.We have taken note of your concerns regarding the AC unit and will work diligently to address this matter promptly. Additionally, we understand the importance of providing a comfortable and accessible environment for all guests, and we will assess our current facilities to make necessary improvements in terms of accessibility.Your feedback is invaluable to us as we strive to continuously enhance the experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best regards!

10/10 Excellent

Della

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous time at the Jewel! The staff was excellent from the front desk, to the spa, bar,restaurants and security. Our room was immaculate and the lady who came each day made sure it stayed that way. The food was delicious we didn’t have one complaint. Special thanks to Opal for doing such a great job and being customer centric when helping us extend our stay! We loved it so much we weren’t ready to leave! Can’t wait to come back to Jamaica and stay at the jewel!
Stayed 6 nights in May 2024
Response from Jewel Grande Montego Bay Resort & Spa on 2024/5/29
Hello Della, The entire team here at the Jewel Grand Montego Bay Resort and Spa would like to express our utmost gratitude to you and your family for choosing to spend your vacation with us. It is great knowing that the exceptional amenities and services exceeded your vacation expectations, and we cannot wait to host you for many more vacations to come. Thank you again for staying with us and for sharing your experience on this platform, your comments are greatly appreciated. Best Regards.

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience!!
Stayed 5 nights in May 2024
Response from Leontasháe on 2024/5/19
Hello Shelley, thank you for rating your experience with us. We are thrilled that all aspects of your stay lived up to your expectations and that we could suitably cater to your needs.It was our delight to host your stay, and we hope to welcome you back soon to another gratifying. experience. Warmest regards!

8/10 Good

SashaGaye

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could have been better
Stayed 2 nights in May 2024
Response from Leontasháe on 2024/5/17
Hello SashaGaye, thank you for taking the time to provide feedback on your recent stay with us. We are pleased to know that your overall experience was positive and that you rated us a 4 out of 5.We appreciate your comments regarding the food quality and will certainly consider this as we strive to continuously improve our services. Your feedback is invaluable to us in our efforts to meet and exceed the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better dining experience. Best regards!

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities
The property is huge. Beautiful layout and decor. The garage parking was so low it crapped the top of the car. That and the food was the worse parts of the stay for me. Everything else was amazing the staff was very nice and accommodating. View and beach beautiful. I felt completely safe. I’d definitely stay again. My room was so beautiful with lots of space. The rainforest shower head amazing. Showers felt like I was in another place.
Stayed 1 night in May 2024
Response from Leontasháe on 2024/5/16
Hello Angela, thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our property beautiful and that you felt completely safe during your stay. We are also happy you enjoyed the amazing staff, views, beach, and spacious room.On the contrary, we would like to extend our sincerest apology for the inconvenience caused by the low garage parking height and the quality of the food during your stay. Please rest assured that we will address these issues promptly to ensure a better experience for our future guests.We appreciate your kind words and are delighted to hear that you would stay with us again. We look forward to welcoming you back soon.Thank you for choosing our property for your stay.

10/10 Excellent

Ivy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed an absolute relaxing peaceful 3 nights with my husband. Had a few teeny tiny minor hiccups but really nothing to dissuade me from ever returning again or recommending this wonderful resort to others. Look no further you will definitely enjoy your stay here and if you have any hiccups they will do what's necessary to fix whatever issue you may have. I give this place two thumbs up five stars and a big fat 10!!!!!!!! I wish I have chosen this place for my wedding instead of the other place... Thanks for everything Jewel, will see you again!
Stayed 3 nights in May 2024
Response from Leontasháe on 2024/5/16
Hello Ivy, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you and your husband enjoyed a relaxing and peaceful stay at our resort. We apologize for any minor hiccups you may have encountered. Nonetheless, we are pleased to know that they did not detract from your overall enjoyment.Your kind words and recommendation mean the world to us, and we are delighted that you had such a positive experience with us. We truly appreciate your feedback and will continue to strive for excellence in providing exceptional service to all our guests.We look forward to welcoming you back again in the future, and please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable.Thank you once again for choosing our resort, and we hope to see you soon!

8/10 Good

James, Mansfield

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Leontasháe on 2024/5/16
Hello James, thank you for taking the time to provide us with your feedback. We are pleased to hear that you had a positive experience at our "Jewel" and rated us 4 out of 5. Your satisfaction is our top priority, and we are always striving to improve our offerings.If there is anything specific that stood out to you or any suggestions you have for how we can further enhance your experience, please do not hesitate to let us know. Your input is invaluable to us as we continue to grow and evolve.Thank you for choosing Jewel Grande Montego Bay Resort and Spa. We look forward to serving you again in the future. Warmest regards!

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well this is most likely the best vacation we have ever had. The place is amazing, the food experience so much better than most places we’ve visited. There was a Bar tender a really nice young man who provided us with outstanding service and then a server by the name of Marie Ann, she went out of her way to make us feel special. Thank you Jewel Grande for making my wedding anniversary a memorable one.
Stayed 5 nights in Jan 2024
Response from Leontasháe on 2024/5/16
Hello Evelyn, thank you for taking the time to share your positive feedback on your recent vacation at our "Jewel." We are delighted to hear that you had such a wonderful experience and that it was the best vacation you have ever had.We are thrilled that you enjoyed the amazing location and food experience, along with the exceptional service provided by our staff members. It is always our goal to make each guest feel special, and we are pleased to know that our staff went above and beyond to ensure your wedding anniversary was memorable.We truly appreciate your kind words and hope to welcome you back for another unforgettable stay in the future. One Love, One Heart!

10/10 Excellent

Dianna Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Leontasháe on 2024/5/16
Hello Dianna, thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had such a positive experience at our resort. Your feedback is greatly appreciated and will serve as motivation for us to continue providing excellent service to all our customers.If you have any further comments, suggestions, or feedback, please do not hesitate to reach out to us. We value your input and strive to make improvements based on customer feedback.Thank you for choosing our "Jewel" for your getaway. We look forward to serving you again in the future.

6/10 Okay

Keya

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was good just the house keeping didn’t come for 2 days that’s about it
Stayed 4 nights in May 2024
Response from Leontasháe on 2024/5/16
Hello Keya, thank you for taking the time to provide us with your feedback regarding your recent stay at our resort. We are pleased to hear that you had a positive experience with us overall. We sincerely apologize for the oversight in housekeeping services during your stay. Please rest assured that we will be actively assessing this issue situation, to ensure this never happens again.Your feedback is invaluable to us as we strive to continuously improve our services and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the near future and provide you with a flawless experience. See you soon!

8/10 Good

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe here, staff were always visible at night. Food options were great. Cabinents in room were outdated and not in the best shape....not a lot of dishes etc available. But that was fine for us. Very quiet atmosphere.
Stayed 6 nights in Mar 2024
Response from Leontasháe on 2024/5/16
Hello Tricia, we appreciate you taking the time to share your feedback with us. It is gratifying to learn that you felt secure during your stay and that the presence of our staff at night enhanced your feeling of safety. We are also happy to hear that the food offerings were to your liking.Your concerns about the need for updates and the availability of in-suite dishes have been duly noted. Please rest assured that we will take your suggestions into account as we continue to improve our facilities and services.We are pleased that the tranquil atmosphere contributed to a pleasant stay. Your contentment is our priority, and we look forward to the possibility of hosting you again.Thank you for selecting our resort. Should you require further assistance, please feel free to contact us. Warmest regards!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade the food. Don’t park in the garage parking it will scrap your car if it’s tall. And this resort would be a ten. The breakfast food was good. Lunch and some dinner options were just ok. Maybe I should have went to more restaurants. I love this resort. Book it and make reservations for restaurants early.
Stayed 1 night in May 2024
Response from Angela on 2024/5/16
Hello Angela, thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed the breakfast offerings at our resort and appreciate your suggestion to upgrade the food options for lunch and dinner.We apologize for any inconvenience caused by parking in the garage, and we will certainly address this with our management team.We are thrilled that you love our resort overall and appreciate your recommendation to book early restaurant reservations. Your satisfaction is our top priority, and we will strive to improve our services based on your feedback.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back soon. Warmest regards!

4/10 Poor

Don

Traveled with family
Disliked: Property conditions & facilities
Had issues with the ac not working for a few days Issues with toilets Issues with electrical Issues with elevators Garbage disposal Dryer Floors were wet and slick due to humidity in the room since no ac Staff was great. They need better upkeep of the facilities
Stayed 5 nights in May 2024
Response from Leontasháe on 2024/5/11
Hello Don, thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for falling short in a few areas during this visit. Rest assured that we have taken note of your concerns and we will forward them to our management team for assessment and remediation. Nonetheless, we take consolation in the fact that our staff provided great service during your stay. Please know that we take your comments seriously and will work diligently to address these maintenance concerns promptly. Your feedback is invaluable in helping us improve our facilities for all guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future to show you the improvements we have made. Warmest regards!

8/10 Good

Shivnarine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families, thanks to the amazing staff.
Stayed 4 nights in Apr 2024
Response from Leontasháe on 2024/5/8
Hello Shivnarine, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our resort to be a great place for families and that you appreciated the service provided by our amazing staff.We strive to create a welcoming and enjoyable experience for all of our guests, and we are thrilled that we were able to meet your expectations. Your kind words will be shared with our team as encouragement to continue providing exceptional service.We look forward to welcoming you and your family back again soon. Best Regards!

8/10 Good

Sivaraman

Traveled with family
Liked: Cleanliness, staff & service
The staff was excellent. 5 star ratings to our butlers Denton, Aston and Vinroy! Their attention to details and customer service was excellent! 5 star ratings to beachside service staff Wilford and Damart. They went above and beyond to meet our needs and wishes! Kudos to them! We wish there are more options for Vegetarians, especially some Indian vegetarian menu would have been nice. Food choices were limited for us. We had to eat mostly pasta and pizza for dinner everyday, which was not good. While other Jamaican all inclusive resorts offer many Indian options, Jewel had none! Also, there could be more wheelchair accessible ramps to get to the beach and pool areas. We had to either request for golf carts or take a long circuitous trips on the main roads (where golfcart and other vehicles frequented) to get to the beach and pool areas. We stayed in the two bedroom oceanfront suite on the B tower. The room was very spacious but very dated. There was no privacy lock for the main door, and the balcony door locks were broke and didn't work! These were some shortcomings for the room. They need to be fixed. Our overall impression: excellent staff (butlers Denton and Aston and beach side servers Wilford and Damart were great!). Limited Vegetarian options. Spacious but old rooms.
Stayed 3 nights in May 2024
Response from Leontasháe on 2024/5/8
Hello Sivaraman, thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that our staff provided you with excellent service during your stay. Your kind words have been shared with them.We appreciate your constructive comments regarding the variety of vegetarian options available at our resort. Rest assured that we will take this into consideration and work on expanding our menu offerings to better cater to all dietary preferences, including Indian and vegetarian options.Rest assured that we have taken note of all your concerns and will strive to improve in these respective areas. Thank you once again for sharing your thoughts with us. We hope to welcome you back in the future for an even more enjoyable stay. Best Regards!

8/10 Good

Jelena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of stars and buildings not being connected which when is raining can be a problem going to the room or going to the restaurant to eat.Also unfortunately had a negative experience with on side travel operation which is located at the lobby Who refused to give us a full refund for the excursion that was canceled do to bad weather.Tour cost $199 and they offered us only refund of $80 .After many back and forth we got our money back but it took some time.Thank you Chukka Tours this was complete unnecessary.Not a lot of entertainment
Stayed 5 nights in Apr 2024
Response from Leontasháe on 2024/5/7
Hello Jelena, thank you for sharing your feedback with us. We appreciate your efforts to highlight the shortcomings of your stay. We have taken note of your concerns and will address this matter with our tour contractors directly. Rest assured that we have also taken note of your feedback regarding logistics during the recent rains. We will earnestly review your comments with our management team to improve these areas.Thank you for choosing Jewel Grande Montego Bay Resort and Spa. We value your comments and look forward to welcoming you back to a renewed experience. Best regards!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and the service was great.
Stayed 5 nights in Apr 2024
Response from Leontasháe on 2024/5/7
Hello Cheryl, thank you for taking the time to share your feedback with us. We are delighted you found our staff welcoming and enjoyed the service during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future to more satisfying moments. Warmest regards!

8/10 Good

ainsley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and friendly..i like the variety of food selection.
Stayed 2 nights in May 2024
Response from Leontasháe on 2024/5/6
Hello Ainsley, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff welcoming and friendly and that you enjoyed the variety of food selections we offer. Your kind words are truly appreciated and we look forward to welcoming you back again soon. Best regards!

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well up-kept. The staff were super friendly and helpful. There were so many food options to choose from and the drinks were delicious. I like that they had entertainment every day so you wouldn’t be bored if you chose not to leave the resort. I would definitely be willing to return and I would recommend this resort.
Stayed 4 nights in Apr 2024
Response from Leontasháe on 2024/5/6
Hello Christina, thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at our resort and that you found the property clean and well-maintained. It is wonderful to know that our staff provided friendly and helpful service and that you appreciated the variety of food options and delicious drinks available. Your willingness to return and recommendation means a lot to us. We look forward to welcoming you back in the future. Grande Regards!

10/10 Excellent

Shameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Top tier everything. Highly recommend for solo, couple, or family.
Stayed 3 nights in Apr 2024
Response from Leontasháe on 2024/5/6
Hello Shameka. Thank you for your kind words and positive feedback regarding your experience at our resort. We are delighted to hear that you found our facilities and services to be top-tier. It is always a pleasure to know that our guests have enjoyed their stay, whether they are traveling solo, as a couple, or with family. We truly appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing our resort for your getaway.

10/10 Excellent

Azad

Liked: Property conditions & facilities
Good spot
Stayed 3 nights in Apr 2024
Response from Leontasháe on 2024/5/6
Hello Azad. Thank you for your feedback. We are pleased to hear that you found our spot to be satisfactory.It was our pleasure hosting your getaway, and we hope to welcome you back soon for another exceptional stay. Best regards!

10/10 Excellent

Monete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and the food was okay. Wish there was more entertainment on property.
Response from Leontasháe on 2024/5/4
Hello Monete, thank you for taking the time to provide us with your feedback regarding your recent stay at our resort. We are pleased to hear that you found the rooms spacious and that the food met your expectations. We appreciate your suggestion regarding entertainment on the property. We will certainly consider this as we strive to enhance the overall experience for our guests. If there is anything else you would like to share or if you have any further suggestions, please do not hesitate to reach out to us. Your feedback is invaluable, as we continuously work towards improving our services. Thank you for choosing to stay with us. We look forward to welcoming you back in the future. Warmest regards!

10/10 Excellent

James Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally friendly and helpful!
Stayed 5 nights in Apr 2024
Response from Leontasháe on 2024/5/3
Hello James, Thank you for your kind words about our staff! We strive to provide excellent customer service and are delighted to hear that you found them exceptionally friendly and helpful. Your feedback is greatly appreciated. It was our delight serving you, and we hope to welcome you back soon to another exceptional experience. Best regards!

8/10 Good

michael

Liked: Cleanliness, staff & service
Property needs some TLC… nice location, but needs a facelift
Stayed 3 nights in Apr 2024
Response from Leontasháe on 2024/4/30
Hello Michael, thank you for your feedback regarding our property. We appreciate your input and are always looking for ways to improve our facilities. We understand that the property may be in need of some updates and renovations, and we will take your comments into consideration as we work towards enhancing the overall experience for our guests. We hope you will consider visiting us again in the future to see the improvements we have made. Thank you for choosing to stay with us. Warmest regards!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 8 nights in Feb 2024
Response from Leontasháe on 2024/4/29
Hello Eugene, thank you for taking the time to share your feedback with us. We are delighted to hear that all aspects of your stay were exceptional. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for choosing Jewel Grande Montego Bay Resort and Spa. Warmest regards!

8/10 Good

Christian, Watertown

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Leontasháe on 2024/4/29
Hello Christian, thank you for rating your stay with us. We are pleased that you enjoyed your overall experience, and that we were able to meet your expectations. It was our pleasure providing you with service from our hearts and we hope to welcome you back soon to more "Grande Times." Best regards!

10/10 Excellent

SUMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees are very polite and humble . Resort is very clean and foods are very good except some hick up here and there.
Stayed 4 nights in Apr 2024
Response from Leontasháe on 2024/4/27
Dear Suman, thank you for leaving such a wonderful review. We are thrilled that you loved your experience at our resort; our staff will be pleased to learn of your high praise. They work diligently to ensure our guests feel valued and comfortable. Your compliment regarding our resort's cleanliness and our delicious food will serve as great encouragement to all of our team. We appreciate your understanding about the occasional hiccups as we continuously provide a seamless experience for our guests. Thank you for your trust and we look forward to serving you again.

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jewel Grande was lovely. Really no complaints. Lots of walking but I didn’t mind getting my steps in each day ;-) food was quite good, no complaints there either…. Except maybe TOO MUCH sweets! Lots of delicious dessert and pastry options available all the time. Loved the little coffee shop. The spa was lovely too. I’d stay here again if I returned to Montego Bay. Thank you Jewel Grande for a delightful week.
Stayed 4 nights in Apr 2024
Response from Leontasháe on 2024/4/23
Dear Rachael, Thank you so much for taking the time to share your positive feedback regarding your stay at our resort. We are delighted to hear that you enjoyed our food offerings especially the variety of desserts and pastries. It has been our pleasure to make your experience truly delightful and it's great to know that our little coffee shop and spa added to your enjoyment. We value your feedback and hope to host you again on your return to Montego Bay. We promise to keep the sweets coming. Best Regards!

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leontasháe on 2024/4/23
Dear Ebony, thank you for taking the time to share your positive feedback with us. We are pleased to know that you had a 4-star experience at our resort. We are committed to providing exceptional experiences for our guests and your appreciation validates our efforts. We look forward to serving you again in the future. Best regards

2/10 Terrible

Larry, Franklin Square

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Leontasháe on 2024/4/23
Hello Larry, we are disappointed to see your below-average rating. We would appreciate an opportunity to learn more about your experience. Could you kindly consider reaching out to us directly to identify your concerns?

10/10 Excellent

Vera

Stayed 3 nights in Apr 2024
Response from Leontasháe on 2024/5/10
Hello Vera, thank you for taking the time to leave a 5-star rating. We are thrilled to know that you had an exceptional experience at our resort. Your feedback is greatly appreciated and we look forward to serving you again in the future. Best regards!

10/10 Excellent

LaShawna Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the property. It was convenient to the excursions I wanted to experience. Staff was helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Leontasháe on 2024/4/18
Hello LaShawna, thank you so much for your 5-star review. We are delighted to hear that you found our property's location convenient, and our staff exceptional. Serving you was our pleasure, and we can't wait to welcome you back for more memorable experiences. Best regards!