Meeting facility
Check availability

Reviews of Hyatt Regency Mexico City

5 out of 5
Hyatt Regency Mexico City
Campos Eliseos No. 204 Polanco, Chapultepec, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 743 out of 1003 reviews" "
Rating 8 - Good. 167 out of 1003 reviews" "
Rating 6 - Okay. 41 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Europe, and Hong Kong and the Hyatt Regency CDMX rivals the best.
Stayed 6 nights in May 2024

10/10 Excellent

Craig, Woodbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous business feel hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Novneet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - especially the concierge staff. Very professional and ready to help. Property was nice, my room had a beautiful view of the park. The cafe at the lobby and its staff also super nice - and very good food as well - the almond croissant was excellent.
Stayed 3 nights in May 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy cómodo, buen servicio y buen desayuno
Stayed 3 nights in Mar 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

ARTURO, Frisco

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location not a 5 star rooms noise and not value for the price too expensive Other better options around
Stayed 3 nights in Apr 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas

Stayed 7 nights in Mar 2024

10/10 Excellent

Nicole Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from start to finish! From the front desk to concierge, to the wait staff, everyone is so sincere and makes you feel special. Will definitely stay here again!
Stayed 5 nights in Apr 2024

10/10 Excellent

Robert August

Traveled with partner
Liked: Amenities
Perfecto
Stayed 3 nights in Apr 2024

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto lo recomiento
Stayed 1 night in Apr 2024

6/10 Okay

Emil

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Guy Anthony, Leland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a 1st class property in the heart of thriving Polanco. Highly recommended!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in the elegant Polanco neighborhood, this property offers confort and luxury. The staff provides excellent service. The common areas are immaculately kept. The rooms are spacious and confortable. I would recommend an upgrade to the bathrooms as they are somewhat antiquated.
Stayed 3 nights in Apr 2024

10/10 Excellent

david

Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos, Guatemala City

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Felipe

Stayed 2 nights in Apr 2024

6/10 Okay

Stephen, Duluth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Just average considering the price. The bedding was poor. Pillows terrible. Way too expensive for am average accommodation.
Stayed 1 night in Apr 2024

10/10 Excellent

Margarita Berchelmann, monterrey

Liked: Cleanliness, staff & service, property conditions & facilities
Muy agusto
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon Christine

Stayed 6 nights in Apr 2024

8/10 Good

Javier de

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only area I would say for improvement, would be the blinking silver/white lights on the ceiling made it difficult to sleep.
Stayed 4 nights in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Carlos, Guatemala City

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an excellent Japanese restaurant The rooms are a good size
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven David, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific stay in Polanco at the Hyatt Regency. The hotel is lovely, well kept, clean, upscale, and the staff we interacted with were all friendly and professional. Great amenities in the hotel and it’s in a very nice neighborhood that is walkable day or night. Felt safe our entire visit and we explored the area by foot often. Ubers were easy and quick when needed. Room was spacious and suited our needs. Highly recommend and would definitely stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

José

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , breakfast delicious, service ecce
Stayed 8 nights in Mar 2024

10/10 Excellent

SAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Nesly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and the kindest staff ever!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was very helpful. Delicious bakery. Rooms typical standard Hyatt. Great views.
Stayed 4 nights in Mar 2024

8/10 Good

Ali

Traveled with family
Liked: Cleanliness, amenities
Property is nice and centrally located in posh Polanco neighborhood, right across the street from the central park and close to the Anthropology museum. The only annoyance I had my whole 5 nights stay was that on my first night, they didn’t have a pull out couch or bed for my kid in the room even though I had called them in advance and requested it. So we arrived at midnight and slept finally at 1:30. But all is good.
Stayed 5 nights in Mar 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! The hotel is a perfect fit for execs or a couple getting away, the service personnel are very professional and amable. The natural beauty of the area surrounding the hotel is relaxing. A short drive and you can visit many of the tour sites available. Lots of culture and great people.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in POLANCO area of Mexico City
Stayed 6 nights in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Maria Leticia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All is perfect!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen Sagahón

Stayed 2 nights in Mar 2024

6/10 Okay

Pedro

Stayed 1 night in Mar 2024

10/10 Excellent

Joamanda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very well located and well-kept. The room was clean and staff was very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location
Stayed 1 night in Mar 2024

8/10 Good

AVI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast and staff. Great location. Stayed for 8 nights and expected/requested an upgrade which we didn’t get. Room service inconsistent in terms of leaving towels and bathrobes. The two Japanese restaurants are superb. Overall I would stay there again.
Stayed 8 nights in Mar 2024

10/10 Excellent

Krishnakumar

Location, Location, Location…Polanco neighborhood is the best in CDMX and offers so many dining options. Also close to Anthropologia and Chapultepec park
Stayed 5 nights in Mar 2024

8/10 Good

Paul, Seattle

There were several issues with things not working: safe, phone, shower door leaking, burned out reading light. Reported but not fixed.
Stayed 5 nights in Mar 2024

8/10 Good

BAHMAN, TORONTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access, helpful staff, up to standard property
Stayed 7 nights in Feb 2024

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No balconey, no terrace to enjoy a drink outside in the beautful weather
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Mar 2024

10/10 Excellent

talia

Great location and friendly check in staff.
Stayed 4 nights in Feb 2024

8/10 Good

Neela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is far from all major attractions but quiet and peaceful just plan on long drives for sightseeing and traffic is horrible.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Great neighborhood! Polanco is very pretty and safe!
Stayed 3 nights in Feb 2024

10/10 Excellent

zhou

Stayed 1 night in Feb 2024

10/10 Excellent

Judith Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024