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Reviews of Best Western John Muir Inn

2.5 out of 5
Best Western John Muir Inn
445 Muir Station Rd, Martinez, CA

Reviews

7.0

Good

Rating 10 - Excellent. 287 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 126 out of 1002 reviews" "
Rating 2 - Terrible. 132 out of 1002 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool should had warm water
Stayed 2 nights in May 2024

8/10 Good

MARGARITA J

Traveled with partner
Liked: Cleanliness, amenities
We enjoy our yearly stay at Best Western and love the continental breakfast, amicable staff, and cleanliness of property. It is most quiet but this time around we stayed in room 206 right next to the elevator and unfortunately heard every person going to, waiting and/or coming out of the elevator. Every morning we were awoken by conversations by cleaning staff prepping to clean rooms, not their fault. May I suggest putting a strip sound barrier at the bottom of the door. We stayed 4 nights arrived on Thursday cleaning staff did not clean room the Saturday therefore were in need of towels and toilet paper that evening upon arrival & were not happy when we asked for additional towels my husband was told they had no more, however were able to provide him 2 which was ok. Please check that there is enough toilet paper on the roll. Other than that we do look forward to returning next year for our yearly 3-day BottleRock Concert.
Stayed 4 nights in May 2024

6/10 Okay

Laurie

The property was ok, but when we checked there were no towels and washcloths in the room. When we requested them they did not have some of the items available. We did receive them later that evening. There was also a large bug in our bathroom.
Stayed 1 night in May 2024

4/10 Poor

Joe

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
The property is located close to a shopping center and several restaurants. I had two rooms reserved, one with two Queen beds and one with a King bed. When we checked in and went to our rooms, we had been given two rooms with double beds. Staff claimed that Expedia made the mistake. I showed her proof of the correct rooms. She stated there were none available. Expedia staff then were informed and they tried to call the clerk, she placed them on hold for over 30 minutes and never answered the call. We arrived early in the afternoon when many of the quests had not arrived, yet Esther stated that there were no available rooms other than what we had been assigned. She continued to blame Expedia and showed litte concern for our situation.
Stayed 1 night in May 2024

10/10 Excellent

Domingo

Liked: Staff & service, property conditions & facilities
Continental breakfast great
Stayed 2 nights in May 2024

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service
Friendly, helpful, very diverse staff and clientele.
Stayed 4 nights in May 2024

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service, property conditions & facilities
Some details, hair on towels and a shirt on a chair, that means they didn’t clean it all
Stayed 1 night in May 2024

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like for the keys to the doors to be updated. They only work when they feel like it.
Stayed 2 nights in May 2024

4/10 Poor

Itzel

Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Traveled with family
Love the surrounding wordiness/ forest aspect of it. Was very nice
Stayed 1 night in Apr 2024

4/10 Poor

Karl, Petaluma

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Helen, Sonoma

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Physically, the property is quite dated for a BW property.
Stayed 1 night in Apr 2024

10/10 Excellent

M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

2/10 Terrible

Kristopher

Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

8/10 Good

Sean

Stayed 1 night in Mar 2024

8/10 Good

HENRY JR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient, being right next to the highway. There is a shopping center across the street that has a market and eateries. Enjoyed the waffle, eggs, and sausage breakfast provided. The bed mattress was way too soft and did not provide support. The door lock did not work well so it took multiple tries to get in.
Stayed 1 night in Mar 2024

10/10 Excellent

Sheeva

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Regulating the rules
Well it said that it was a non smoking property but there was guest smoking weed just outside of the front desk and cigarette. I would have changed my hotel if this was the case. knowing that I’m coming to a up in smoke concert.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Diane

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Sounded like someone was playing basketball above our room. Pounding on the walls and floor early in the morning. Called the lobby twice, finally went down to the lobby. Very unhelpful staff. Lobby said it was cleaning crew--clearly not! Then lobby said she would call the room above us, she didn't call the room above us until we called the lobby the second time. Also the elevator did not work well, we used the stairs.
Stayed 1 night in Feb 2024

8/10 Good

Ivethe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean and neat.
Stayed 2 nights in Feb 2024

10/10 Excellent

Reggie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place convenient to places to eat and shop in walking distance and close to work for me
Stayed 7 nights in Jan 2024

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it is too expensive, but everything else was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Diego

Stayed 1 night in Jan 2024

10/10 Excellent

Meilani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
House keeping staff was extremely hardworking and friendly.
Stayed 2 nights in Jan 2024

6/10 Okay

Rachel

Traveled with family
Disliked: Amenities, property conditions & facilities
This should be a last resort or cheap stay. The rooms are super noisy and you can hear everything from the hallway and other rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Russell

Nice but not exceptional
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Room was clean, comfortable and quite. The rooms have a microwave and mini refrigerator. They also serve a complementary breakfast in the morning. Would definitely stay here again.
Stayed 1 night in Jan 2024

8/10 Good

William

Stayed 6 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for.
Woke up to at 2:00am both nights of my 2 night stay to emergency alarms going off. They were still going on at 5:00am when I left for work. Non smoking rooms smelled of cigarettes and had burn marks on plastic decor. Sticker from previous guests closthing weew stuck to the furniture. Water pressure was poor.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Raquel

Stayed 4 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Alvin

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Stayed 1 night in Dec 2023

10/10 Excellent

Analee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jeff

Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Devona

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

julie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Lorraine

Stayed 1 night in Dec 2023

8/10 Good

Jeannine

Liked: Staff & service
Good location off the freeway. Quiet. Across the street from a market and the Kinder barbeque takeout!
Stayed 2 nights in Dec 2023