Marina Barrage Tours

Shower not for big peoples

We had a very comfortable stay at the Grand Pacific for 5 nights. The location is very convenient to get around in Singapore by public transport as well as walking. There’s bus stops right outside the hotel and within 250m from the hotel, you can practically get a bus to anywhere in Singapore. I would rate this property a 5 star, except for a few reasons. We arrived at 5am and while I totally understand check-in is at 3pm, I would expect from a service perspective that you atleast offer your guests (who have already completed check-in formalities) waiting in your lobby a bottle of water as a courtesy. We had shifts change from the night to the early morning staff, but felt overlooked for more than 3 hours as we headed out at 8am. The room telephone wasn’t working, which we discovered the next day. The staff were prompt to send maintenance crew to have a look, but it seemed the line was dead and needed external contractors to attend. We opted for the issue to not be looked at, but ideally one would expect this to be picked up in checks while the room is prepared. Our 3 year old’s bath towel was mistakenly collected by the housekeeping staff while changing towels on Day2, and I had to keep following up the issue. However, Lee and Christine were better than other staff who took the trouble to look into it and help redress. Christine helper reimburse me while checking out, which I appreciated. It was hard to explain to a toddler why their towel disappeared.

Cleaning staff were amazing - always smiling and made the rooms immaculately clean. Reception staff were friendly and efficient, albeit a bit robotic I’ve had warmer service elsewhere. The rooms were alright. Areas are showing wear and tear. Alot of staining on the window side seating area, and for the bathroom there were definitely areas of adhesive repairs which weren’t done at a high standard (Literally slapped on thickly) . Pressure for the taps were a lot, even by turning the taps on slightly you’d get splashed instantly. The glazing between the room and bathroom was just confusing, the frosted effect does not work and you can clearly see the person naked on the other side if you’re in the bedroom. The manifestation which has been applied on the glass is useless and a blind system would have been suffice. I can’t imagine how it would be if you were sharing a room with colleagues or friends… Overall, a nice stay and was suitable for the short stay. However, the bathroom condition needs to be sorted out.