Concierge desk

Reviews of Red Roof Inn & Suites Macon

2 out of 5
Red Roof Inn & Suites Macon
2720 Riverside Drive, Macon, GA

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

CHRISTINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway and gas station. The room was spacious and clean.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 2024/5/28
Dear Christina, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES MACON regarding the convenience, spacious and clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Volker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on 2024/5/28
Hello Volker, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MACON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom not clean as expected hair found on the bath tub
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on 2024/5/26
Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MACON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 1 night in May 2024
Response from Olivia RediResponse Specialist on 2024/5/13
Thank you, Michael, for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Macon. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our nice staff. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

boyce

Traveled with family
Liked: Cleanliness, staff & service
The lobby staff was very helpful in telling us places to eat and answered our questions. The room wasn't vacuumed, but everything else was fine.
Stayed 4 nights in May 2024
Response from Olivia RediResponse Specialist on 2024/5/13
Thank you, Boyce, for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Macon. We welcome your 5/5 score and are happy to hear you found our staff to be friendly, despite the rooms not being vacuumed. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Whoever

Liked: Amenities
Love the property
Stayed 3 nights in May 2024
Response from ANN on 2024/5/10
thank you come again

10/10 Excellent

Sharette

Stayed 3 nights in May 2024

2/10 Terrible

Michael

Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 2024/5/20
Hello Michael, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Macon. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty nice for a RR Inn. Our room was bigger than our much more expensive Disney hotel. I'd stay there again the next time I come through Macon.
Stayed 1 night in Apr 2024
Response from Kamaria RediResponse Specialist on 2024/4/29
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MACON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our location, the size of the room and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good and friendly style. Decent place to stay.
Stayed 3 nights in Apr 2024
Response from Chirell RediResponse Specialist on 2024/4/25
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Macon. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our decent location, good and friendly style. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid building and well prepared. Safe and quiet to sleep after a long trip. Breakfast very complete amd fresh
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 2024/4/24
Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Macon. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our fresh breakfast, solid building, safe and quiet location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Carol

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed. Should be noted on booking site.
Stayed 1 night in Apr 2024
Response from ANN on 2024/4/18
it says it is seasonal

8/10 Good

Dorothy

Traveled with partner
Liked: Staff & service, amenities
Floors were sticky and needed mopped other than that I felt I got what I paid for
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 2024/4/15
Thank you for taking a moment to leave a review, Dorothy. The staff and I at the RED ROOF INN & SUITES MACON appreciate your 4/5 score. However, you indicated that the cleanliness of the floors dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 2024/4/14
Hello Coral,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MACON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel had a great breakfast incuded
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 2024/4/13
Hi Paul,I would like to thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Macon with us. We appreciated your 3/5 score. It was also pleasing to know that our hotel provided you with a great breakfast.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Chiquita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no problems at sll
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 2024/4/7
Dear Chiquita, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MACON. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Paul

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Reviews on this property are correct, some updates but still some older finishings. However, pet friendly at no cost and to us the things that mattered were present….clean, save for the fact that the microwave and headboard could have been better wiped down, hot water with good pressure, cold AC, and new large screen TV. Quiet at night. We drive to Florida and require one short overnight stay with our small dog, arriving late and leaving early so the value for us was there. Have tried other places in the area that charge more and then extra for a pet when the room itself is not fit for man nor beast! We will likely make the Red Roof our go to now.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 2024/4/2
Hello Paul, Thank you for telling us about your stay at the Red Roof Inn & Suites Macon. I'm thrilled that you found our AC to be cold, our large screen TV was to your liking and all the other kind remarks highlighted. However, please accept our apologies for any issues you encountered during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities
Clean and friendly
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 2024/3/30
Hello John,We are elated to see that you took the time to leave a review of our Red Roof Inn & Suites Macon. It's always great to be able to provide you with a clean and friendly experience for our guests. Feedback, like yours, is always an encouragement to all of our Red Roof staff. We can't wait to see you again, so that we can provide another great stay.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Dana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was clean but the whole property just had a very bad smell.
Stayed 1 night in Mar 2024
Response from Ann on 2024/3/28
We dont understand what you are saying about a bad smell. Where were you smelling a bad smell so we can take care of it right away

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Easily seen from road. Thin walls
Stayed 1 night in Mar 2024
Response from Ann on 2024/3/26
thank you for staying with us. hope to see you again soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 2024/3/23
Hi Crystal,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Macon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Sunshine

Liked: Amenities
Great location
Stayed 2 nights in Mar 2024
Response from Oniel Rediresponse Specialist on 2024/3/22
Hi Sunshine,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Macon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also delighting to read that you took liking to our hotel's location. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and nice stay
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on 2024/3/23
Hi Robert,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Macon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 Okay

Iona

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean as possible but the quality of the workmanship was cheaply & badly done. Like paint splatters on the blow dryer & crooked installed towel rack. So I’d say the owners are cheap by hiring the lowest bid. The shower was hot though. Wouldn’t stay here again.
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on 2024/3/21
Hi Lona,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Macon. It's good that the cleanliness of the room was found to be adequate, however, apologies for the splatters and all the other inconveniences. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Sharette

Stayed 3 nights in Mar 2024
Response from Xao RediResponse Specialist on 2024/4/13
Thank you for sharing your 5/5 rating with us, Sharette. Our staff at the Red Roof Inn & Suites Macon was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed bug bites, can hear the elevator operating up and down. Staff was nice and helpful.
Response from OnielRediresponse Specialist on 2024/3/17
Hi Theresa,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Macon. It's nice to read that you took liking to our desk receptionist services. However, reading that you encountered pests at our hotel is truly disappointing. Please note that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Holly A

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on 2024/3/17
Hi Holly,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Macon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to see you mention that you had a great stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Cathy

Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 2024/4/5
Hello Cathy, The staff at the Red Roof Inn & Suites Macon and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service & convenient location for my trip. breakfast biscuits were delicious !
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on 2024/3/15
Dear Phillip,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Macon. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good service, convenient location an delicious breakfast biscuits. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very convenient. The staff was friendly, professional and helpful. It delivered everything it said it would. I had a very comfortable stay.
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on 2024/3/13
Dear Tanya,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Macon. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean location, friendly staff and you having a comfortable stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Holly A

Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 2024/4/5
Hello Holly, The staff at the Red Roof Inn & Suites Macon and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

R.D.

Traveled with family
Liked: Staff & service
very dated property; bathroom not especially clean (had to wipe everything w/ Clorox wipes… gross). “Harry” nice but hard to understand (India fella’). ok for a place to crash on the cheap but don’t expect much. access to highway very convenient though.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 2024/3/9
Dear RD,Thank you for you feedback following your recent visit with us at the RED ROOF INN & SUITES MACON. You highlighted our staff was nice despite the language barrier, and we were easily accessible to the highway. However, you pointed out the property was dated, and the bathroom was unclean. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your comments will be used as an encouragement for us to improve the quality our services and make guest experiences better. Please know we value you as our guest and appreciate your business. We do hope we will have the opportunity to provide you with an even better experience on your next stay at any of our brand locations. Very truly yours, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

Terri

Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 2024/3/26
Hello Terri, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Macon and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness
Bugs in the room we were given Yuck
Stayed 1 night in Feb 2024
Response from ann on 2024/3/1
we had our pest control go into the room to check for any signs or anything and nothing was detected at all. But we went and sprayed the room and there was nothing after it was sprayed.

8/10 Good

Marilyn

Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on 2024/3/21
Hi Marilyn,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Macon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Martin, Nashville

Stayed 1 night in Feb 2024
Response from ann on 2024/3/26
Thank you for staying with us hope to see you again soon.

6/10 Okay

William

Business traveler
Disliked: Staff & service
There is a huge construction project going on. Front desk is in consistent and will over charge you. Go through third party because the toll free number will charge you $14.99 convenience fee to make reservations
Stayed 1 night in Feb 2024
Response from ann on 2024/3/1
thank you for staying with us but we do not over charge anyone we just follow what it shows on our board.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Recordo Rediresponse Specialist on 2024/2/29
Hello Tanya, Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Macon and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Martin, Nashville

Front desk people are very nice
Stayed 1 night in Feb 2024
Response from ann on 2024/3/1
thank you so much

8/10 Good

Samantha

Traveled with partner, Traveled with pets
Liked: Staff & service
PROS: Every staff interaction we had was great. The overnight staff were very prompt and kind when I left in the middle of the night to walk my dog and couldn't get back in with my key card. Location was easily accessible with a convenience store within walking distance. Other guests were quiet. Great dog park option within 3 miles. Our king size room was very large and spacious. CONS: Very firm bed, to the point of being uncomfortable for me. Limited outdoor space for walking my dog. While this location wasn't dirty, it was a bit shabby. For example, I wanted to keep my socks on when walking across the hotel room floor. Other guests did not clean up after their dogs outside. Construction/building demolition next door.
Stayed 1 night in Feb 2024
Response from ann on 2024/3/1
We want to thank you for staying with us. Hope to see you again

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dude at the front desk was extremely nice & the place was really clean
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 2024/2/19
Dear Rebecca, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MACON. We appreciate your kind remark highlighting our extremely nice staff and really clean location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 2024/2/16
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Macon and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Thomas

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on 2024/2/13
Hello Thomas, The staff at the Red Roof Inn & Suites Macon and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Ravanna

Stayed 1 night in Jan 2024
Response from Oniel Rediresponse Specialist on 2024/3/21
Hi Ravanna,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn & Suites Macon. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Steve

Not very well cared for.
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2024/2/3
Hello Steve, The team and I at the RED ROOF INN & SUITES MACON want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less-than-ideal experience. You indicated the location was not well cared for. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience here at Red Roof. Thank you again for sharing your experience. Sincerely, Red Roof Management

10/10 Excellent

Christopher

Bbgg
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2024/1/29
Dear Christopher,We at the RED ROOF INN & SUITES MACON are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2024/1/30
Dear Stephanie, We at the RED ROOF INN & SUITES MACON are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2024/1/29
Dear Shawn, We at the RED ROOF INN & SUITES MACON are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof ManagementRediResponse Specialist

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway smelled like cigarettes but my room seemed fine.
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2024/1/30
Dear James,The staff and I at the RED ROOF INN & SUITES MACON are thrilled to see your almost perfect scoring. You mentioned the hallway although the room was nice. At Red Roof, guest comments are encouraged as we gear towards continuous improvement. Thank you again for the feedback. We would love to host you again soon.Sincerely,Red Roof Management

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2024/1/28
Dear Tina, We at the RED ROOF INN & SUITES MACON are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management