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Reviews of Gemlu Hotel

3 out of 5
Gemlu Hotel
No.3-2, Xingchan Rd., Lugu, Nantou County

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Cheng-chan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

YU LIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

YA RU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清幽安靜，附近林區既舒適又有豐富的自然生態，距離鄰近景點都很容易抵達。
Stayed 1 night in Mar 2021

8/10 Good

TING YU

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
隔音差
隔音太差，聽隔壁的房客打呼聲整晚睡不著！
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
評論
房間沒有照片那麼大...昏暗隔音差 盥洗用具沒有梳子，蓮蓬頭水力超小！ 但服務是不錯啦！人也客氣！ 離妖怪村走路只要3分鐘
Stayed 1 night in Feb 2021

10/10 Excellent

CHIA LING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from 陳小姐 on 2020/3/13
謝謝您給我們的肯定與鼓勵，我們會繼續努力並提供更好的服務，謝謝您!

10/10 Excellent

Chung Kang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
隱身在森林中的旅館，離溪頭和妖怪村散步即可到達，房間乾淨衛浴有重新整修，雖硬體設備不新穎但有人情味，下次有機會還會再考慮！
Stayed 1 night in Nov 2019
Response from 櫃台 on 2019/11/25
非常謝謝您的入住與支持，我們會持續改善與進步， 謝謝您~感恩您~也歡迎您再次光臨~

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
樸實而簡單的住宿體驗，雖沒有飯店那種自助早餐，但是可以體會想讓賓客吃飽滿足而歸的想法。整體經營的努力可以體會到。
Stayed 1 night in Sep 2019

8/10 Good

Chih-Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Yiching

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置極棒
地理位置極佳，相較周圍住宿環境安靜清幽得多。只要穿越後院一條小路，3分鐘就到溪頭園區。意外發現的好地方，極推！
Stayed 1 night in Apr 2019

8/10 Good

Yentzu

Liked: Staff & service, property conditions & facilities, room comfort
房間浴室雖有乾濕分離，但是地板一直都是潮濕有水。服務人員很熱情！走路到妖怪村超近的！早餐種類也多！
Stayed 1 night in Mar 2019
Response from 訂房部 on 2019/3/5
謝謝您的蒞臨及不吝指教 您的意見是我們進步的動力 不足的地方會再積極作改善 誠心歡迎您再度蒞臨

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
離溪頭跟妖怪村很近很方便，整體來說是OK的。但旅館實際名稱在google map和訂房網上有出入，花了些時間尋找。房間內部裝潢和設備的維護不錯，是舒適的，但可惜打掃不夠徹底。另外早餐的餐具是一次性餐具。
Stayed 1 night in Dec 2018
Response from 訂房部 on 2019/1/10
您好: 謝謝您的建議與指教，我們虛心接受並會持續改進， 再次感謝您的入住與支持！謝謝！

8/10 Good

Wen Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
靜思盧森林會館-距離溪頭風景區及妖怪村很近的民宿.
似乎與Hotels未電腦連線,入住登記是人工作業. 不過服務態度親切, 環境舒適, 晚上外頭有泡茶聊天聲音稍微吵雜.
Response from 訂房部 on 2018/4/25
Wen Chung您好: 我們電腦連線的問題已做了改進，晚上客人吵雜聲也會進行勸導，很感謝您的意見反映，讓我們可以進步，再次謝謝您的入住與支持

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 訂房部 on 2018/4/24
Anonymous您好: 謝謝您的入住，期待您的再次光臨，感謝您

8/10 Good

YI-HSIUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常有宮崎駿-神隱少女-千與千尋的電影旅館feel~!!
老闆和老闆娘很親切 早餐很豐富很好吃 離妖怪村很近 停車很方便 房間有暖氣
Response from 訂房部 on 2018/4/25
YI-HSIUNG您好: 謝謝您的支持與肯定喔，我們很高興您的入住，我們也會持續提升服務品質，謝謝您

6/10 Okay

大衛王, 新竹

Disliked: Cleanliness
靠近溪頭森林遊樂區及妖怪村,方便停車(停在飯店),可步行至景點
1.飯店的名稱與實際不符,造成尋找上的困擾 2.不知道是飯店或是Expedia的問題,飯店並不知道預定日期及內容,及是否已經付款,害我們拖著疲憊身體花了將近1小時才完成check in
Stayed 1 night in Dec 2017
Response from 訂房部 on 2018/4/23
大衛王您好: 當天check in讓您等那麼久，真的對您非常的抱歉，與Expedia的問題，我們已經改善了，您的指教讓我們更進步，謝謝您

10/10 Excellent

WEN PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離溪頭和妖怪村超近的，又有停車場可停車。整體非常令人滿意。
Stayed 1 night in Oct 2017
Response from 訂房部 on 2018/5/28
WEN PIN您好： 很高興您喜歡我們，謝謝您，我們希望每個入住的客人都能住的滿意，還有，這邊四月底及五月有螢火蟲喔，歡迎您再次光臨