Standard Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace
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Reviews of Holiday Inn Express London Heathrow T4, an IHG Hotel

3.5 out of 5
Holiday Inn Express London Heathrow T4, an IHG Hotel
Terminal 4, 1 Swindon Road, London Heather, Hounslow, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1402 out of 2332 reviews" "
Rating 8 - Good. 595 out of 2332 reviews" "
Rating 6 - Okay. 191 out of 2332 reviews" "
Rating 4 - Poor. 73 out of 2332 reviews" "
Rating 2 - Terrible. 71 out of 2332 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Vivian

Traveled with partner
Liked: Cleanliness
Horribly expensive food, and it isnt even good food.
Stayed 1 night in May 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for overnight stop at Heathrow.
Stayed 1 night in May 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Things in the common areas were a bit past their prime (stained/worn chair cushions, tables on need of cleaning). Room has need of a little TLC, e.g., handles on door and sink plug that didn’t work.
Stayed 1 night in May 2024

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virtually on airport property. Convenient shuttle, but not free. €6.80 per person. Good dining options as both hotel and the Crown Plaza share the same building. Only 2 usb outlets in room and no electric plugs available for an adapter.
Stayed 1 night in May 2024

6/10 Okay

Adriana

Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Lakana, Banning

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like it. One night stay was perfect, Breakfast was great, lots of varieties. The front desk staffs were excellent, very polite & courteous. A restaurant personnel (order taker) needs to crack a little smile, it won’t hurt and you might get a tip!
Stayed 1 night in May 2024

8/10 Good

margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for airport, clean and comfortable
Stayed 1 night in May 2024

8/10 Good

Lionel S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot water in the shower kept changing time from cold to hot.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gordon, woodstock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to the airport
Stayed 1 night in May 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wallet friendly stay within walking distance/shuttle distance of main terminals. Clean rooms and everything you need for an overnight pre-holiday stay
Stayed 1 night in May 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally right next to the airport. I’ve stayed at some airport hotels and they are a few miles away but it was a less than 5 min walk away from the check in desk.
Stayed 1 night in May 2024

10/10 Excellent

xiaosui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good for everything
Stayed 1 night in May 2024

10/10 Excellent

Caitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay before a long-haul flight, had the most perfect sleep, place was super quiet despite being right next to a busy airport. Was surprised at how good of a nights sleep I had! Staff were so friendly and helpful and the breakfast was excellent, will definitely be coming back!
Stayed 1 night in Apr 2024

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Always great service here
Stayed 1 night in May 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Late fast check in quiet hotel, modern, spacious room. Breakfast as lovely.
Stayed 1 night in May 2024

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities
Near heathrow and car rental
Stayed 1 night in May 2024

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for airport overnight, room was quite and very clean. Bed super comfy.
Stayed 1 night in May 2024

10/10 Excellent

Judy

Traveled with partner, Traveled with family
Liked: Amenities
Plus and negative right next to the airport. Nothing nearby
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that breakfast is included! Really alleviates the stress of trying to find something to eat before early flights. Quite and clean hotel. Modern and not outdated. Good TV channel options.
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the airport, so very close to the terminal. Just a short walk. I loved the breakfast it was better than expected. Breakfast was clearly marked "ask for gluten free bread" etc which was helpful. Our room was big, great shower.
Stayed 1 night in May 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the proximity to Terminal 4. The staff were all very pleasant and the room was immaculate. The only thing I missed was room service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were flying out of Terminal 5 and the tube was free between terminal 5 and 4 takes 35-45 min. Hotels have covered tunnel that gets you safely to hotel of your choice. We were able to get a late dinner as travelled all day and free breakfast was good.
Stayed 1 night in May 2024

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Robert D

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, good dining options. Room clean but barebones..
Stayed 1 night in Apr 2024

6/10 Okay

Weihong, New York

Traveled with family
Regular Hotel facilities at about 3-star. But next to airport, good for sleep then fly only. Nothing nearby. 2-hour around trip to city. We flied in midnight and leaving 15:30. Had planned 1/2 day in London but stopped by the staff - not workable/worthy at all. Must mention, from airport (T5) to hotel (near T4), we took the bus ride like on F1 racing track.... make sure you and your luggages are triple seat-belted! Helmet for sure.
Stayed 1 night in Apr 2024

6/10 Okay

liam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and breakfast was very good. For some reason you couldn't flush toilet overnight. Tbere was just a small constant flow of water in bowl
Stayed 1 night in Apr 2024

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Andy, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Only one thing negative but is not the fault of the hotel is, the cabs to and from the hotel are quite expensive! Hotel was fabulous!!
Stayed 1 night in May 2024

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming 🙂 Breakfast was amazing Lovely clean room
Stayed 1 night in May 2024

8/10 Good

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for terminal 4. Just walk to arrivals/departures via a covered walkway
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you need accommodation at LHR because of a late in the day arrival from ovetseas.
Stayed 1 night in May 2024

10/10 Excellent

Ergest

Liked: Staff & service, amenities, property conditions & facilities
Michelle at the front desk was very helpful and friendly. The room cleanliness was not up to par.
Stayed 1 night in May 2024

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Heathrow airport, really convenient.
Stayed 1 night in May 2024

10/10 Excellent

Mia, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved the concept of having hotels attached to airport. Made my travel easy! Was able to catch National Express to visit family in Luton easily. Staff especially Alexanobal at frint desk was very professional and courteous. Will use again for future UK trips.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fumpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay especially if you are flying out from terminal 4. You don’t have to leave the airport to get to it (Shuttles available to other terminals or use underground train). The rooms are well thought out for travellers- small things that matter like: ample usb port chargers, strategically located throughout the room, lights just where you need them, nice comfy chair with laptop work space, bathroom mirror that does not fog up - pleasant surprise, AND to top it off, sound proof room. Highly recommend.
Stayed 1 night in May 2024

10/10 Excellent

Janine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and lovely breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Natacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024

8/10 Good

ikan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is in T4 very essy to go to othere terminals except T5 that needs two transfers. Nice quiet and clean property, good breakfast as well.
Stayed 1 night in Apr 2024

10/10 Excellent

lizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the first night we arrived, as we were leaving London the next day. Staff were very courteous and helpful and the breakfast is really very good. The room was clean and well-maintained.

6/10 Okay

Jin

Traveled with family
Liked: Cleanliness, amenities
I think spent a little more to stay in the same location, another hotel: Crown place hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ninotchka C

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in terminal 4. Easy to access. The breakfast buffet was plenty and yummy. Will definitely stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandi Shanshan, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy acess to T4
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin, brilliantly located and good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient. Complimentary breakfast really nice.
Stayed 1 night in Apr 2024

10/10 Excellent

colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
surprisingly convenient
Stayed 1 night in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a quiet clean place to stay, and a very close and convenient place adjacent to Heathrow Terminal 4.
Stayed 1 night in Apr 2024

10/10 Excellent

Tippawan, Enid

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the closeness and the ability to walk to the airport terminal.
Stayed 1 night in Apr 2024

10/10 Excellent

Suheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay on a 13 hours layover- conveniently located on terminal 4. Some walking required and trains to return to the airport but overall good.
Stayed 1 night in Apr 2024