I booked this hotel for one night because we had a late arriving flight and an early departure the following day. The hotel is surrounded by office buildings and the was no car or pedestrian traffic at 7:00PM when we arrived. In fact, the taxi driver did not know where the hotel was located. We finally arrived but had to walk across a divided street as the taxi driver did not want to turn around. Checkin was really smooth and very quick, which was greatly appreciated given how tired we were. Much to our disappointment we informed that the 16th floor pool and bar were closed which left the lobby bar and restaurant as our only options. The room was small but clean, comfortable, and the bathroom was modern and clean. The VIP bottle of iced sparkling wine waiting for us was WONDERFUL. After getting situated we headed down to dinner at the lobby restaurant, which was really, really good. The staff was amazingly friendly and eager to help (though clearly understaffed). Checkout procedures was really quick.
Woody
於 2024 年 6 月住了 1 晚
10/10 有夠讚
barbara
團體旅遊
2024年6月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely, clean and comfortable hotel. But the staff was exceptional and went above and beyond. Our trip got interrupted with canceled flight and it was my friend's milestone birthday. She was having a miserable day. The hotel surprised her with champagne and cake! Wow!!! Also, the bartender at the pool recommended a fabulous restaurant for dinner. So it ended up being a much happier day. Thanks for the wonderful stay!
barbara
於 2024 年 6 月住了 1 晚
8/10 不錯哦
P J
2024年6月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ik heb het aldaar goed naar mijn zin gehad echter de prijzen in het hotel zelf aan de hoge kant.
P J
於 2024 年 5 月住了 4 晚
8/10 不錯哦
James
2024年6月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was close to restaurants and the river.
James
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Arezou,Toronto
情侶出遊
2024年6月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have been here in 2022, loved it then and loved it now too, thanks
Arezou
於 2024 年 6 月住了 3 晚
10/10 有夠讚
Ailine
家庭旅遊
2024年6月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room
Ailine
於 2024 年 5 月住了 2 晚
2/10 很糟糕
Lilian
情侶出遊
2024年6月3日
不喜歡:整潔度和住宿環境和硬體
I have never done a review for any property we have stayed, howeve;r I had to let travelers know. We had a stay of 4 days at the end of our month long stay in Portugal. So many things went wrong at this hotel. I left the second day of our stay. On the first night the restaurant brought my husband’s dinner almost an hour after I received mine. Second, the sink was clogged and the excrements that came out of it was nasty. We complained that the phone was not working, the front desk told my husand that the phone company had to come out to repair. The smell coming from the bathroom was terrible so much so that I got sick overnight. I had to call the front desk with my cell phone since our phone was not working - to let them know of all the issues we had. Within one hour they had a tech to fix our phone. I told them I was sick to my stomach from the smells coming out of our room. Asked to speak to the manager she was not available. The front desk who was very kind spoke to on call manager. I pressed to speak to manager. I told front desk that I wanted to check out given all the issues and problems. I drafted a message outlining all the issues. When manager on call finally appeared we had packed our bags to check out. She refused to credit the last 2 nights that would go unused as they would lose money that they had to pay Expedia. Please stay clear of this hotel as they fall short on facility management and customer service. Thank you.
Lilian
於 2024 年 5 月住了 4 晚
10/10 有夠讚
soline
團體旅遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was very pleasant and staff was great very friendly.