2/10 Terrible
Jason
Traveled with partner
2024/5/19
Liked: Cleanliness
Disliked: Staff & service
Do not stay in suites 401,402,501,502 it is the worst experience I’ve had in 30 years of travel. The hotel owner also owns a 24 hour access gym located on floors 3 and 4. We had room 401 and the noise from gym music, and people often dropping weights made it impossible to sleep. The bed actually shook from the constant weight dropping.
The owner also has apartments and gym showers on the suite floors which are also very noisy.
We were given a phone number upon check in to call for any problems. After lying in bed for an hour I got up to call. The rooms don’t have phones. You have to use the staffed phone on the first floor. So I had to get dressed and when I went down there was no staff. So I had to walk outside cross a street and go to the main hotel.
Staff offered to talk to the people in the gym and did (I was asked to join) which was a waste of time as people are constantly coming and going from the gym and music never stops.
Back at the hotel (this has now been 30mins) I said I still needed a solution that would allow me to sleep. Management replied that all rooms were full. The process was very slow about 1.5 hrs total. I asked them to find and pay for a room at a different hotel. Each exchange was taken by staff to a manager somewhere while I waited for them to determine a reply. A room had ‘suddenly’ become available in a different building without a gym. My husband and I replaced our room and relocated around midnight. It was quiet.
Jason
Stayed 2 nights in May 2024