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Reviews of Grand Hi Lai Hotel

4.5 out of 5
Grand Hi Lai Hotel
No.266, Cheng-kung 1st Rd., Kaohsiung

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zhuping

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's lean, safe, lots of options for dining experience. Shopping is downstairs. Staff are friendly and helpful. All in all, it's a wonderful experience.
Stayed 4 nights in Apr 2024
Response from Grand Hi-Lai Hotel on 2024/5/4
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.Wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Wayne, Chesterfield

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best. We stay here every time.
Stayed 2 nights in Mar 2024
Response from Grand Hi-Lai Hotel on 2024/5/4
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.Wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Yasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Lots of dining andshopping options. Great service!
Stayed 2 nights in Apr 2024
Response from Grand Hi-Lai Hotel on 2024/4/28
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.Wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly
Stayed 3 nights in Apr 2024
Response from Grand Hi-Lai Hotel on 2024/4/13
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Chia Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and well kept even though a little old.
Stayed 4 nights in Mar 2024
Response from Grand Hi-Lai Hotel on 2024/4/7
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

8/10 Good

Wee Meng

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Kaohsiung, despite the new hotel opening in Kaohsiung. Service oriented staff. Breakfast buffet spread and quality can be better though.
Stayed 2 nights in Mar 2024
Response from Grand Hi-Lai Hotel on 2024/4/2
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Yuet Yung Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good and staff are very friendly!
Stayed 2 nights in Mar 2024
Response from Grand Hi-Lai Hotel on 2024/4/1
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

maymay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel in Taiwan best breakfast buffet in Taiwan best Cantonese restaurant in Taiwan Great hotel. Feels like home for my every stay
Stayed 1 night in Mar 2024
Response from Grand Hi-Lai Hotel on 2024/3/31
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful hotel
Stayed 5 nights in Mar 2024
Response from Grand Hi-Lai Hotel on 2024/3/19
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Sky

Stayed 9 nights in Mar 2024
Response from 高雄漢來大飯店 營運部門總監梁詠彥 謹啟 on 2024/4/3
親愛的貴賓，您好非常感謝您的滿分點評，有您的支持與鼓勵，是我們前進的最大動力，高雄漢來大飯店不斷地為客人營造溫馨舒適的居住環境而努力，以最高的性價比滿足不同賓客的需求，期待您的再次光臨。祝您順心如意高雄漢來大飯店 營運部門總監梁詠彥 謹啟

10/10 Excellent

Wai Hong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 高雄漢來大飯店 營運部門總監梁詠彥 on 2024/3/10
親愛的貴賓，您好感謝您對我們的滿分評價，高雄漢來大飯店會帶著您的鼓勵和支持繼續努力，相信我們一定會做的更好!感謝您的支持，敬祝順安。祝您順心如意高雄漢來大飯店 營運部門總監梁詠彥 謹啟

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2024
Response from 高雄漢來大飯店 營運部門總監梁詠彥 謹啟 on 2024/3/5
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

4/10 Poor

amber

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk service is poor.
Stayed 1 night in Feb 2024
Response from Grand Hi-Lai Hotel on 2024/2/19
Dear Valued Guest,Thanks for choosing Grand Hi-Lai Hotel Kaohsiung.We apologize for any inconvenient experiences, we will inform the situations to manager and enhance all the qualities.Still also expect you could come back while traveling KaohsiungWe appreciate and sincerely hope that all areas of your stay were satisfactory and cozy that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

hyung suk, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and convenient for shopping. Because it locate with big department stores.
Stayed 4 nights in Feb 2024
Response from Grand Hi-Lai Hotel on 2024/2/7
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

YI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very convenient localization.
Stayed 1 night in Jan 2024
Response from Grand Hi-Lai Hotel on 2024/2/2
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Ha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk distance to port, love river, art center,public transit, beautiful water view. The TV is not too easy to work with.
Stayed 6 nights in Jan 2024
Response from Grand Hi-Lai Hotel on 2024/1/29
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

8/10 Good

Bear

Stayed 2 nights in Jan 2024
Response from 高雄漢來大飯店 營運部門總監梁詠彥 on 2024/1/29
親愛的貴賓，您好非常感謝您選擇高雄漢來大飯店，並給予關注和肯定。您的支持與鼓勵是我們不斷前進的動力，願我們陽光溫情的服務為您帶來至尊的服務體驗，歡迎您再次光臨。祝您順心如意高雄漢來大飯店 營運部門總監梁詠彥 謹啟

8/10 Good

Chih Hsiung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great harbour view n good gym n japanese bath house n sauna
Stayed 3 nights in Jan 2024
Response from Grand Hi-Lai Hotel on 2024/1/11
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Fei, redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, excellent harbor view
Stayed 2 nights in Jan 2024
Response from Grand Hi-Lai Hotel on 2024/1/11
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.Wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Shao-Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Grand Hi-Lai Hotel on 2024/1/11
親愛的貴賓，您好感謝您對我們的滿分評價，高雄漢來大飯店會帶著您的鼓勵和支持繼續努力，相信我們一定會做的更好!感謝您的支持，敬祝順安。祝您順心如意高雄漢來大飯店 營運部門總監梁詠彥 謹啟

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 1 night in Dec 2023
Response from Grand Hi-Lai Hotel on 2024/1/11
親愛的貴賓，您好感謝您的選擇以及對高雄漢來大飯店的高度評價。讓顧客滿意就是我們的服務宗旨，期待您的下次光臨，我們會竭誠為您服務!祝您生活愉快!祝您順心如意高雄漢來大飯店 營運部門總監梁詠彥 謹啟

10/10 Excellent

Johnny, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and we got upgraded suite with two queens and living room that could closed off. The breakfast buffet had some local dishes to the south, but wasn’t as vast as some of the hotels we stayed in Taipei and Taichung. There are plenty of food options in Hanshin mall next to Hi-Lai. You don’t even have to walk outside; bonus, if you come here during summer time heat.
Stayed 1 night in Dec 2023
Response from Grand Hi-Lai Hotel on 2024/1/1
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

ANANDA KUMAR MADRAS

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff and able to store our luggage after check out
Stayed 1 night in Dec 2023
Response from Grand Hi-Lai Hotel on 2023/12/27
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

8/10 Good

Kristin

Stayed 1 night in Dec 2023
Response from Grand Hi-Lai Hotel on 2023/12/24
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big, busy hotel with excellent service and amenities. Bell-hops, luggage assistance etc were all excellent. Breakfast options could be improved. Limited 'Western' options for breakfast. Queues for tea and coffee could be improved by having two beverage stations rather than only one for such a large number of diners. Everything else, however, was really good. On-site restaurant options for dinner are excellent. Would highly recommend.
Stayed 3 nights in Dec 2023
Response from Grand Hi-Lai Hotel on 2023/12/11
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money in a central location
So, unfortunately I didn't stay very long, but I really liked it. It would have been worth a longer stay. The room itself was unusually nice, and its central location made it easier to get around town. Kaohsiung is itself a really nice city. I didn't visit the department store in which it is located, but I guess it would be a convenient place to access services as well.
Stayed 1 night in Dec 2023
Response from Grand Hi-Lai Hotel on 2023/12/10
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Chun chain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Weimin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm glad I picked a room with harbor view and it was gorgeous. The sauna (hot spring style) is a luxury experience. I also like the details such as the concierge would write down the taxi license plate as I get off it and hand it the copy to me just in case I forget anything in the car, let alone opening and closing doors for you. I didn't eat at the hotel but the shopping mall next door has plenty of eating options (open at 11am though). I walked around the neighborhood and there are lots of shops for all kinds of things. Definitely a top choice for staying in Kaohsiung.
Stayed 1 night in Nov 2023
Response from Grand Hi-Lai Hotel on 2023/12/5
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good that we particularly like the sauna swimming pool and this gym, however the decor in the room needs updating.
Response from Grand Hi-Lai Hotel on 2023/12/5
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Xianzhong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel to stay. It has many dining options but it would be better to book your dinner before you arrive since they are so popular that most of them will be sold out the night you stay. The shopping center accessible from the hotel is very large and convenient. The shops in the basement are very good and not expensive. The three different heating pools and spa and warm water swimming facilities are excellent. Highly recommended to try them.
Stayed 1 night in Nov 2023
Response from Grand Hi-Lai Hotel on 2023/11/30
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Chin Chiping

Liked: Cleanliness, staff & service, property conditions & facilities
Good harbor view
Stayed 3 nights in Nov 2023
Response from Grand Hi-Lai Hotel on 2023/11/28
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

6/10 Okay

Eharn

Stayed 1 night in Nov 2023
Response from Grand Hi-Lai Hotel on 2023/11/23
Dear Valued Guest,Thanks for choosing Grand Hi-Lai Hotel Kaohsiung.We apologize for your these inconvenient experiences, we will inform the situations to manager and enhance all the qualities.Still also expect you could come back while traveling KaohsiungWe appreciate and sincerely hope that all areas of your stay were satisfactory and cozy that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Hsin-Hsueh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2023
Response from 祝您順心如意 高雄漢來大飯店 營運部門總監梁詠彥 謹啟 on 2023/11/14
親愛的劉先生，您好感謝您對漢來三麗鷗主題房的鼓勵與推薦，金獎銀獎不如您的誇獎；金杯銀杯不如您的口碑，我們不會讓您失望的，期待您再次入住，敬祝萬事如意。

6/10 Okay

Lisa

Stayed 1 night in Oct 2023
Response from Grand Hi-Lai Hotel on 2023/11/21
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day

10/10 Excellent

Colin

Stayed 2 nights in Sep 2023
Response from Grand Hi-Lai Hotel on 2023/10/8
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

Yifon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, pleasant unassuming staff, prompt service and quiet room booked with a breathtaking harbor view. Large size outdoor pool with the skyscraper rising next to it, with section for laps. Easy to find food in attached mall food court
Response from Grand Hi-Lai Hotel on 2023/10/3
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

wenching

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Sep 2023
Response from Grand Hi-Lai Hotel on 2023/10/2
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day

10/10 Excellent

Huey-Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Grand Hi-Lai Hotel on 2023/9/29
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

8/10 Good

Max, KAOHSIUNG

Traveled with partner
Liked: Amenities
The covers are too heavy.
Stayed 1 night in Sep 2023
Response from Grand Hi-Lai Hotel on 2023/9/4
Dear Valued Guest,Thanks for choosing Grand Hi-Lai Hotel Kaohsiung.We apologize for your these inconvenient experiences, we will inform the situations to manager and enhance all the qualities.Still also expect you could come back while traveling KaohsiungWe appreciate and sincerely hope that all areas of your stay were satisfactory and cozy that we may have the opportunity in the future to have you with us again.

10/10 Excellent

Chan Kwok Woon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, lots of eating out nearby, and the Kerropi room was impressive (but also expensive)
Stayed 1 night in Aug 2023
Response from Grand Hi-Lai Hotel on 2023/8/31
Dear Mr.chan ,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

SHIAN-TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 高雄漢來大飯店 營運部門總監梁詠彥 謹啟 on 2023/7/31
親愛的SHIAN-TAI ，您好感謝您對漢來大飯店的滿分評價的認可，每位貴賓的任何需求都是我們真誠為之努力的方向。我們一定更加努力，期待您下一次的蒞臨，期待我們能為您創造更加完美的服務。

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities
So close to Night Market.
Stayed 2 nights in Jun 2023
Response from Grand Hi-Lai Hotel on 2023/6/9
Dear Valued Guest,Thank you for the compliment of our service.The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities.We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day

10/10 Excellent

Roland

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome hotel with excellent amenities and easy access to the mall.
Stayed 1 night in May 2023
Response from Grand Hi-Lai Hotel on 2023/6/3
Dear Mr.Roland,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful dayGrand Hi-Lai Hotel

10/10 Excellent

sheila liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here bec of the comfort and the view.
Stayed 2 nights in Apr 2023
Response from Grand Hi-Lai Hotel on 2023/5/4
Dear Valued Guest,Thank you for the compliment of our service.The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities.We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* hotel in Kaoshiung
Location is excellent,especially having shops round the corner. Breakfast was great too. Getting a cab was fast,shows service at hotel was excellent.
Stayed 2 nights in Apr 2023
Response from Grand Hi-Lai Hotel on 2023/4/18
Dear Valued Guest,Thank you for the compliment of our service. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2023
Response from 高雄漢來大飯店 營運部門總監王哲霖謹啟 on 2023/4/8
親愛的貴賓，您好感謝您對高雄漢來大飯店各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距，我們會繼續努力的!祝:開心每一天!

10/10 Excellent

Zia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very helpful stuffs
Stayed 2 nights in Apr 2023
Response from Grand Hi-Lai Hotel on 2023/4/6
Dear Valued Guest,Thank you for the compliment of our service.The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities.We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great services
Stayed 2 nights in Mar 2023
Response from 高雄漢來大飯店 營運部門總監王哲霖謹啟 on 2023/3/30
親愛的Patty，您好非常感謝您對酒店的支持和各方面的認可，我們所做的一切都只為給每一位客人帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備著您隨時回來。

8/10 Good

hsiao

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from 高雄漢來大飯店 營運部門總監王哲霖謹啟 on 2023/3/30
親愛的Hsiao，您好非常感謝您抽出寶貴的時間給予我們肯定，也非常感謝您對高雄漢來大飯店的支持，沒有得到您全5分好評，我們心裡還是有一點點的失落，可能是飯店還有做的不到位的地方，希望您下次的到來能給我們指出我們的不足，我們會努力做到更好，我們會繼續用心服務讓到館的每位住客都能感受到家一般的溫暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來!

10/10 Excellent

Bette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelly
Stayed 3 nights in Mar 2023
Response from Grand Hi-Lai Hotel on 2023/3/10
Dear Valued Guest,Thank you for the compliment of our service.The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities.We will share it with all of our staff.We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.wish you have a wonderful day