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Reviews of Four Points by Sheraton Yilan Jiaoxi

4 out of 5
Four Points by Sheraton Yilan Jiaoxi
No.1, Aly. 18, Ln. 48, Renai Rd., Jiaoxi, Yilan County

Reviews

8.6

Excellent

Rating 10 - Excellent. 208 out of 446 reviews" "
Rating 8 - Good. 171 out of 446 reviews" "
Rating 6 - Okay. 45 out of 446 reviews" "
Rating 4 - Poor. 16 out of 446 reviews" "
Rating 2 - Terrible. 6 out of 446 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ava

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service and love the room with bricks. Area is convenient, easy to get around
Stayed 2 nights in Aug 2022

10/10 Excellent

GUEI-YU

Stayed 1 night in Jul 2022

8/10 Good

YU CHUN

Liked: Cleanliness, staff & service
Overall fair-good. As first stay here.
Pretty nice in room Onsen experience. Some nice local dishes with breakfast. (An annoy sound during night hours, from above the floor? Though we did fall asleep after a relaxing good bath!) Nice location and surroundings, convenient too.
Stayed 1 night in Oct 2021

8/10 Good

YUTING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Yu-Te

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Hank, Taipei

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We arrived at breakfast at 10:00am... which was exactly when they stopped serving breakfast. We were told we would not be served... although there were 20 people sitting, eating at tables and food still out. We were eventually told we could take a plate to go. We walked out with our plates while everyone was still sitting, eating, and others were arriving to join them and eat. We were treated like homeless people.
Stayed 1 night in Feb 2020
Response from RV on 2020/2/25
Thank you for sharing your accommodation experience with us. We have forwarded your suggestion to related department to review and improve. We look forward to serving you again in the near future. Thanks.

10/10 Excellent

Bih-Fen N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Jackie, Singapore

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly with kids play area and kids activities. Excellent service staff and we had a great stay. Only disappointment is that the water for the bathtub doesn’t seem to be hot spring water.
Stayed 1 night in Nov 2019

10/10 Excellent

Wan ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too busy breakfast buffet
Stayed 1 night in Oct 2019

10/10 Excellent

Chao-yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience. Totally I stayed for 2 nights (booked separately) and the service was great especially the 2nd day's breakfast, they even prepared an additional special meal for us. What a surprised!!!! Swimming pool was nice and clean and my kid love it. I will definitely come back again
Stayed 1 night in Jun 2019

10/10 Excellent

Patrick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and clean. The facilities are all in good condition!
Stayed 4 nights in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

SZE WAI NIKKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for family trip
We spent 2 nights there and the styay was relaxing. Thr hotel locates at the most convenient point of the town, though you can't expect much as the town itself is quiet. However, I'd say it's good for us as we were expecting a recharge instead of.dazzling trip. The hotel was in good condition, we got private Hotspring tub in our room n our kids are kinda young, so we didn't try their public bath. The suite itself is cozy just it wasn't as spacious as I thought according to the photos diaplayed. Nice n helpful staff. May visit again
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
The room's insulation is bad. You can hear noise outside the door easily. And there is something wrong with the air conditioner, sometimes cold and sometimes not.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Milton

Liked: Cleanliness, staff & service
Hot spring hotel stay in summer.
Restaurant is simple with very limited selection of meals. In room hot spring bath space is narrow and small.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from 兆品 礁溪 on 2018/9/27
您好，很高興能在您的假期留下美好的回憶，希望有機會能再次為您服務！

6/10 Okay

HSIUMEI

Traveled with family
Liked: Staff & service, amenities
房間偏小
Stayed 1 night in Mar 2024

2/10 Terrible

HOYOUNG

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
다시는 자고 싶지 않습니다 1. 방이 너무 추운데. 에어콘만 가능 2. 모든 불들은 침대 옆에서만 가능 (화장실 불 포함) 3 샤워기는 너무 낮은데 의자 하나 없음 4. 가격 대비 정말 별로
Stayed 2 nights in Jan 2024

10/10 Excellent

TI JOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wing Tong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親子配套很好
Stayed 2 nights in Dec 2023

10/10 Excellent

JIA HAO

Stayed 1 night in Sep 2023

6/10 Okay

Chin Wei

Stayed 1 night in Aug 2023

10/10 Excellent

CHIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Fang-Wei

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

PAY yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Yung Yuen

Liked: Cleanliness, staff & service
建築環境稍舊，但還算是整齊乾淨
Stayed 1 night in Jun 2023

8/10 Good

Shih Ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Chien-Hao

Stayed 1 night in Apr 2023

10/10 Excellent

KA HUNG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境清幽～房間整潔～服務人員態度良好～
Stayed 3 nights in Apr 2023

8/10 Good

PEIJUNG

Stayed 1 night in Apr 2023

10/10 Excellent

JYUN YU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

JYUN YU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

JYUN YU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Hardie

Stayed 1 night in Feb 2023

10/10 Excellent

Chunwei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

YUN HUNG

Stayed 1 night in Feb 2023

10/10 Excellent

HSIU JUNG

Stayed 1 night in Feb 2023

10/10 Excellent

YUNG-CHANG

Stayed 1 night in Jan 2023

4/10 Poor

CHIEN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
極差的體驗
不知道是不是因為在春節的時候入住關係，所以價格比較高一點。 倘若不是因為春節的關係，而是常態性價格，那我認為該酒店好像不太清楚自己的價格定位。一個晚上要價11,000多台幣，而相同的金額在臺北市區可以住到 W Hotel；其中最讓人家感到不開心的是，該酒店在電梯內有廣告其餐廳的烤鴨套餐，詢問前台人員卻一問三不知，價格問餐廳、用餐時間問餐廳、可否預定問餐廳，而當下詢問時間點是晚間九點左右，該酒店前台表示餐廳已經打烊，要隔日才能詢問，且要客人自行前往詢問，並非是前台備註有客人詢問並於隔日主動告知，且該酒店於電梯內的烤鴨套餐廣告是表明「須前一天預定」，什麼都要客人隔日才問，那真心該酒店換成自助入住、退房的機器人便可。 前台什麼都不知道，又無法主動提供客人服務也沒有任何客人所需資訊可供應，這個價格與服務完全不對等。 若是前來泡湯休息該酒店是不錯選擇，住宿過夜請三思。
Stayed 1 night in Jan 2023

8/10 Good

YI-FAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

HUI-WEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工跟服務人員都很親切有耐心 孩子在餐廳吐出來也馬上幫忙清理，真的是非常不好意思

8/10 Good

SHIH-YING

Stayed 1 night in Dec 2022

8/10 Good

WEN CHUAN

Stayed 1 night in Dec 2022

8/10 Good

Wen Chuan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務人員很親切、友善。
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Chun-Hsien

Stayed 1 night in Nov 2022