酒廊

歐文萬豪飯店的評分

4 out of 5
歐文萬豪飯店
18000 Von Karman Ave, Irvine, CA

評論

8.8

有夠讚

10 分,有夠讚;1002 則評論中有 668 則" "
8 分,不錯哦;1002 則評論中有 176 則" "
6 分,一般般;1002 則評論中有 75 則" "
4 分,不太好;1002 則評論中有 52 則" "
2 分,很糟糕;1002 則評論中有 31 則" "

9.2/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Sarah

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚
Director of Hotel Operations 於 2023年4月30日回覆
Dear Sarah, Thank you for being our guest at Irvine Marriott. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.George AssafDirector of Hotel Operations

8/10 不錯哦

Wei,Mercer Island

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 4 月住了 1 晚

6/10 一般般

Ching Yi

家庭旅遊
喜歡:住宿環境和硬體
不喜歡:客房舒適度
於 2021 年 11 月住了 2 晚
Director of Hotel Operations 於 2021年12月4日回覆
Dear Ching, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. George Assaf Director of Hotel Operations

10/10 有夠讚

Hao

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Kai

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 8 月住了 3 晚

8/10 不錯哦

huiwei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 7 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 11 月住了 1 晚
Director of Hotel Operations 於 2019年11月14日回覆
Dear Guest, thank you for your excellent rating of Irvine Marriott. We are glad you enjoyed your experience with us and hope to see you again soon. George Assaf, Director of Hotel Operations

8/10 不錯哦

Monica,Seattle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
大致上都不錯,大廳有星巴克,對喜歡喝咖啡的算是方便。此次住房因為靠近外面的馬路,夜晚還是有點吵,唯一美中不足。
於 2019 年 9 月住了 2 晚
Director of Hotel Operations 於 2019年9月27日回覆
Dear Monica, thank you for taking the time to write a review about your stay at the Irvine Marriott. We are happy to read you had an overall satisfactory experience. However, we are sorry for the noise disturbances that disrupted your good night's sleep. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. George Assaf, Director of Hotel Operations

10/10 有夠讚

真實旅客

於 2019 年 6 月住了 3 晚
Director of Hotel Operations 於 2019年7月30日回覆
Dear Guest, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Irvine Marriott, and we look forward to welcoming you back soon. George Assaf, Director of Hotel Operations

10/10 有夠讚

Tracy

喜歡:整潔度
於 2024 年 5 月住了 1 晚

10/10 有夠讚

MOJGAN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a pleasant stay. Room was clean. Service was great. Pepe, at the restaurant was very nice and helpful. I would definitely recommend this place.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

JANETTE

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
As a family visiting, we enjoyed the pool and restaurant. Parking is a little pricey, but well worth the stay. We highly recommend!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Don

喜歡:住宿環境和硬體
於 2024 年 5 月住了 1 晚
Director of Hotel Operations 於 2024年5月8日回覆
Dear Don, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Irvine Marriott. We look forward to welcoming you back on your next visit!George AssafDirector of Hotel Operations

10/10 有夠讚

Marlin Keith,Greenwood

於 2024 年 4 月住了 3 晚
Director of Hotel Operations 於 2024年5月20日回覆
Dear Keith, We are delighted you enjoyed your stay at Irvine Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.George AssafDirector of Hotel Operations

10/10 有夠讚

theja

喜歡:整潔度、員工素質和住宿環境和硬體
excellent location and ambience
於 2024 年 4 月住了 1 晚
Director of Hotel Operations 於 2024年4月30日回覆
Dear Theja, Thank you for choosing Irvine Marriott and for the kind review about our beautiful property. We are glad our location was perfect for your needs during your recent stay. Our hotel is just blocks from John Wayne Airport and minutes from Orange Counties famous beaches! Thank you again, and we look forward to your next visit.George AssafDirector of Hotel Operations

8/10 不錯哦

Shahab

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is located in a very convenient location.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Raul

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn’t like paying $42 for parking. Whatever you don’t make up with a decent room rate you make up with the parking fee. Disappointing.
於 2024 年 4 月住了 1 晚
Director of Hotel Operations 於 2024年4月22日回覆
Dear Raul, Thank you for making us a part of your travel plans. We are delighted to see your rating and are glad you liked your visit. That said, we are sorry for the disappointment you had with the parking fees. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated with you, and we will share your comments appropriately. We hope you will allow Irvine Marriott another opportunity to accommodate you again.George Assaf,Director of Hotel Operations

10/10 有夠讚

al

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Karen

情侶出遊
喜歡:整潔度、員工素質和設施服務
My husband and I love staying here. We enjoyed everything. The only thing needs improvement is the pool area. Looks old
於 2024 年 4 月住了 1 晚
Director of Hotel Operations 於 2024年4月15日回覆
Dear Karen, Thank you for choosing Irvine Marriott once again. It is great knowing you experienced another wonderful stay with us. We love it when guests enjoy our accommodations and staff so much that they choose to stay with us again. We also want to thank you for your constructive feedback about the pool as it helps us plan better for the future. We enjoyed serving you and hope we will continue to be your hotel of choice when your plans bring you to the area.George AssafDirector of Hotel Operations

10/10 有夠讚

BRIGITTE

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My spacious clean room and comfortable bed, the friendly personnel, great service, it was all great‼️‼️😊 Nothing to dislike
於 2024 年 4 月住了 1 晚
Director of Hotel Operations 於 2024年4月13日回覆
Dear Brigitte, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are exceptionally glad your room provided the comfort you deserve and that you received nothing but exceptional service throughout your stay with us. We are glad you could rejuvenate and experience us at our best. Your rating is appreciated, and we invite you to come back to Irvine Marriott whenever you find yourself in our area. George Assaf,Director of Hotel Operations

10/10 有夠讚

Christina

喜歡:整潔度、員工素質和住宿環境和硬體
This hotel was clean and quiet. Staff was friendly.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Corrie

喜歡:整潔度、員工素質和住宿環境和硬體
Thank you for a wonderful stay. Room service was amazing and it was so quiet and peaceful here even with a dance competition going on.
於 2024 年 4 月住了 1 晚
Director of Hotel Operations 於 2024年4月9日回覆
Dear Corrie, Thank you for choosing Irvine Marriott and for your generous feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our beautiful property. We are also glad that you had a relaxing experience and loved the excellent service provided by our associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon.George AssafDirector of Hotel Operations

6/10 一般般

Karima

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
Unfortunately, we did not have a good experience. We had a mobile key to our room but walked in on another family at 11 pm. Once we got a new room, there was a huge pile of hair in the shower. The staff were friendly but didn’t offer much to address these issues.
於 2024 年 3 月住了 2 晚
Director of Hotel Operations 於 2024年4月6日回覆
Dear Karima, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you encountered upon arrival, and we will share your comments appropriately. We also apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.George AssafDirector of Hotel Operations

4/10 不太好

Craig

家庭旅遊
喜歡:整潔度和員工素質
We always book Marriott even if the cost is a bit more because they typically have nice beds and pillows which can make your entire vacation much better. This particular Marriott was not like the rest. Bed was not good at all and the pillows were absolutely horrible. Very small and no support at all. After a horrible nights sleep, I turned on the shower and it literally took close to 5 minutes to get any warm water with the lever all the way to hot. I could have booked a cheap motel for half the price and had the same experience. Avoid Avoid Avoid!
於 2024 年 3 月住了 1 晚
Director of Hotel Operations 於 2024年4月1日回覆
Dear Craig, Thank you for taking the time to review your recent visit with us. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We are also sorry for the water issues you had in your room, and we will share your comments with our maintenance team to ensure it is resolved. We strive to provide exceptional hospitality to each and every guest; therefore, we regret not meeting your expectations. We hope you will give us another chance to provide you with the seamless service you deserve. George AssafDirector of Hotel Operations

10/10 有夠讚

Blake

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Had everything i needed
於 2024 年 3 月住了 2 晚
Director of Hotel Operations 於 2024年3月26日回覆
Dear Blake, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Irvine Marriott. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.George AssafDirector of Hotel Operations

8/10 不錯哦

Stephanie,Clovis

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Dai

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Paul,Beaverton

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Director of Hotel Operations 於 2024年3月25日回覆
Dear Paul, Thank you for your kind rating! We are glad you had such a positive experience during your time at Irvine Marriott, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.George AssafDirector of Hotel Operations

6/10 一般般

Jazmin

喜歡:員工素質
不喜歡:住宿環境和硬體
Main reason we booked this property was for the pool and hot tub unfortunately it was closed down until may for renovation, it would have been nice to have a heads up on the website considering the pice we pay for this hotel.
於 2024 年 3 月住了 1 晚
Director of Hotel Operations 於 2024年3月19日回覆
Dear Jazmin, Thank you for taking the time to review your stay. We are sorry for the inconvenience you faced due to the pool being closed. The information about our ongoing remodeling is found on our website for our guests to have prior to making a reservation. We appreciate your patience and hope you will revisit us whenever your travels bring you back to the area.George AssafDirector of Hotel Operations

2/10 很糟糕

Chad

喜歡:住宿環境和硬體
不喜歡:員工素質
Lost my wallet before the last one got me an rererrrarrival abnd had no credit card or ID. However management took my only cash I had to eat with and used for a h
於 2024 年 3 月住了 1 晚
Director of Hotel Operations 於 2024年3月13日回覆
Dear Chad, Thank you for your feedback and for being our guest. We are sorry to hear about the instance of losing your wallet and the inconvenience you have experienced. We always aim to provide a wonderful stay for our guests, and we regret not meeting your expectations. We appreciate you bringing this to our attention and ask that you reach out to us at our hotel for further assistance. We are grateful for your patience and hope to have the opportunity to make your next stay a complete success.George AssafDirector of Hotel Operations

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property- updated and well groomed
於 2024 年 3 月住了 1 晚
Director of Hotel Operations 於 2024年3月4日回覆
Dear Robert, Thank you for your review. We are thrilled to hear that you had such a positive experience at Irvine Marriott and found our property to be exceptionally well-maintained. We can't wait to welcome you back for another memorable stay.George AssafDirector of Hotel Operations

10/10 有夠讚

Joanna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property, excellent service.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Curtis

商務旅客, 家庭旅遊
Very clean and convenient.
於 2024 年 2 月住了 1 晚
Director of Hotel Operations 於 2024年2月26日回覆
Dear Curtis, It was a pleasure to read your fantastic review of the Irvine Marriott. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Orange County.George AssafDirector of Hotel Operations

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質和住宿環境和硬體
Love this property! They even helped me check in early with no fee. Price of room was great! Super clean, comfy rooms. Just a heads up, there is a nightly parking fee of around $40. I plan on staying there again!!
於 2024 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Mortaza

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Brigette,Beaumont

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had lost my wallet and the front desk went out of their way to ensure I could still check in while insisting to protect my security. They allowed for me to pay with a credit card number by filling out a confidential form. They were so apologetic like it was their fault but of course it wasn’t. They also gave me a lovely gift pack for my dog with treats, a little blanket, and poop bags for him. He was the star. Then on top of everything, they put me in a phenomenal room!!! I love this place!!
於 2024 年 2 月住了 1 晚
Director of Hotel Operations 於 2024年2月9日回覆
Dear Brigette, Thank you for choosing Irvine Marriott and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our front desk associates. We are also delighted we could make you and your companion most comfortable during your stay. This is what we strive to do every day, so we appreciate you acknowledging our efforts. We hope to have the pleasure of doing so again in the future.George AssafDirector of Hotel Operations

10/10 有夠讚

Edi

於 2023 年 12 月住了 1 晚

6/10 一般般

Melissa

喜歡:整潔度和住宿環境和硬體
Ok
It was a nice hotel but I checked in on the mobile app and I ordered the anniversary package which was supposed to be in the room when we got there and it was $75 but I had to tell my husband about the surprise so he could go down to the desk and ask them why it wasn't in our room. Apparently they weren't prepared for their app check-in so they didn't understand what my husband was talking about. Also on their website, it says the pool is closed but said nothing about the hot tub and I had booked this hotel to relax in the hot tub with my husband for our anniversary and I also talked to the live chat on the hotels website that assured me it was just the pool that was closed, but it was indeed the hot tub as well. Other than that we had a nice trip. Was clean and close to our destinations.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Shawn

喜歡:整潔度、員工素質和住宿環境和硬體
Clean hotel
於 2024 年 1 月住了 1 晚
Director of Hotel Operations 於 2024年1月29日回覆
Dear Shawn, We want to thank you for choosing to stay with us at Irvine Marriott. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.George Assaf,Director of Hotel Operations

10/10 有夠讚

Margaret

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, comfortable beds, great fitness room
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Matthew

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

YOON JEE

喜歡:住宿環境和硬體和客房舒適度
최고의 경험을 하게해준 호텔입니다
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Jane,Sprinfield

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We came to this Marriott because it was conveniently located to the airport, as well as the places in Irvine that we were visiting. Great hotel with a Starbucks in the lobby for a quick, inexpensive breakfast. Only negative was the absolutely exorbitant overnight (daily) parking rates for hotel guests. The per day parking was actually higher $ than my per day luxury car rental cost. Ridiculous and unnecessarily punitive.
於 2024 年 1 月住了 2 晚
Director of Hotel Operations 於 2024年1月22日回覆
Dear Jane, Firstly, we want to thank you for choosing Irvine Marriott for your time in the city. We are thrilled to hear that you enjoyed our unbeatable location and delightful breakfast offerings within our exquisite property. However, we understand and regret any disappointment you may have experienced regarding the parking fees. Our team regularly reviews pricing to ensure competitiveness. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the near future. George AssafDirector of Hotel Operations

10/10 有夠讚

Derrick

喜歡:設施服務
The best hotel I have ever stay in.
於 2024 年 1 月住了 3 晚
Director of Hotel Operations 於 2024年1月20日回覆
Dear Derrick, On behalf of our team at Irvine Marriott, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.George AssafDirector of Hotel Operations

10/10 有夠讚

Kamal

於 2024 年 1 月住了 3 晚
Director of Hotel Operations 於 2024年1月17日回覆
Dear Kamal, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Irvine Marriott, and we look forward to welcoming you again soon.George Assaf,Director of Hotel Operations

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Alex

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚

8/10 不錯哦

SOHEIL

喜歡:整潔度、員工素質和住宿環境和硬體
Na
於 2024 年 1 月住了 1 晚
Director of Hotel Operations 於 2024年1月9日回覆
Dear Soheil, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Irvine Marriott. We look forward to welcoming you back on your next visit.George AssafDirector of Hotel Operations

10/10 有夠讚

Amy

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was extremely
於 2024 年 1 月住了 1 晚