John, thank you for choosing Extended Stay America. We are glad you enjoyed your time in Irvine and that you had a comfortable stay. It was a pleasure hosting you, and we look forward to welcoming you back soon.
Sincerely,
Hotel Management
6/10 一般般
Chuchuan
2019年7月25日
經濟實惠,方便烹煮&清洗衣物
Chuchuan
於 2019 年 7 月住了 5 晚
Hotel Management 於 2019年7月27日回覆
Chuchuan, thank you for being our guest. We're glad to know you found us to be at a fair price and that you were pleased with the amenities we offer. However, we're sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.
Sincerely,
Hotel Management
Kyle, thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way.
Sincerely,
Hotel Management
2/10 很糟糕
真實旅客
2019年1月24日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It’s a fleas room
I pay 7 nights, the room has fleas, my whole body itching, the hotel promised disinfection takes three days, will move me to the small room, but will my room to other passengers check in, very bad experience
真實旅客
於 2019 年 1 月住了 1 晚
Hotel Management 於 2019年1月25日回覆
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again.
Sincerely,
Hotel Management
6/10 一般般
ChiaChen
2018年12月8日
ChiaChen
於 2018 年 12 月住了 1 晚
Hotel Management 於 2018年12月9日回覆
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience.
Sincerely,
Hotel Management
8/10 不錯哦
CHING-WU
2018年8月24日
非常好
周遭遊覽方便
CHING-WU
於 2018 年 6 月住了 1 晚
Hotel Management 於 2018年8月25日回覆
Ching-wu, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date.
Sincerely,
Hotel Management
6/10 一般般
Tzuchieh
2018年8月5日
喜歡:整潔度、員工素質和住宿環境和硬體
Tzuchieh
於 2018 年 7 月住了 3 晚
Hotel Management 於 2018年8月5日回覆
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon.
Sincerely,
Hotel Management
2/10 很糟糕
Brian
2024年5月26日
不喜歡:整潔度、員工素質和住宿環境和硬體
Didn’t have the room I purchased ! Room smelled like smoke and dirty.
Brian
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月28日回覆
Dear Brian, Thank you for bringing this to our attention. We apologize for the inconvenience and disappointment you experienced with the room not meeting your expectations. Providing a clean and comfortable environment is our priority, and we regret that we fell short during your stay. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We hope to have another opportunity to exceed your expectations.Sincerely,Hotel Management
6/10 一般般
wendy,chula vista
家庭旅遊
2024年5月26日
The property was ok. The drapes above the dining area were unhemmed and ragged looking. The floors needed to be mopped better, my feet were extremely dirty from walking around.
wendy
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月26日回覆
Dear wendy, Thank you for sharing your feedback with us. We apologize for the issues you encountered with the drapes and cleanliness of the floors. Maintaining high standards of cleanliness and appearance is important to us, and we will address these concerns promptly with our housekeeping team. Your comments are valuable as they help us improve our services, and we hope to provide a better experience for you in the future.Sincerely,Hotel Management
10/10 有夠讚
Cindy
情侶出遊
2024年5月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, comfortable, excellent hospitality. Definitely will be back. Thank you, to your kind and helpful staff.
Cindy
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Toshiyuki
2024年5月25日
喜歡:員工素質
Toshiyuki
於 2024 年 5 月住了 3 晚
4/10 不太好
Amir,San Francisco
商務旅客
2024年5月20日
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Very bad costumer service and very bad condition building! The door barely worked and inside the room nothing worked properly! Very bad maintenance, but great location thanks to Irvine spectrum
Amir
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月20日回覆
Dear Amir, Thank you for your feedback. We apologize for the issues you experienced during your stay, particularly with our customer service and building maintenance. This falls short of our standards, and we're addressing these concerns immediately to ensure improvements are made. Your comments are valuable as we strive to provide a better experience for our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
10/10 有夠讚
Doris,San Diego
家庭旅遊
2024年5月18日
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff. Lots of parking.
Doris
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月20日回覆
Dear Doris, Thank you for your feedback! We're delighted to hear that you found our staff friendly and appreciated the ample parking available. Providing excellent service and convenience for our guests is our top priority. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future!Sincerely,Hotel Management
6/10 一般般
Mabrouk
2024年5月14日
Mabrouk
於 2024 年 5 月住了 2 晚
4/10 不太好
Adam
2024年5月6日
不喜歡:整潔度和住宿環境和硬體
This hotel is falling apart. Do not recommend.
Adam
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年5月7日回覆
Dear Adam, Thank you for your feedback. We're disappointed to hear that your experience did not meet your expectations. Maintaining our property to the highest standards is a priority, and we apologize for any shortcomings you encountered. Please know that we take your comments seriously and are actively working to address any maintenance issues. Your insights are valuable, and we hope for the opportunity to welcome you back and provide a more positive experience in the future.Sincerely,Hotel Management
2/10 很糟糕
Javier
2024年5月1日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
First room I got was unsanitary. Second room I was moved to the sink did not work. Very inconvenient
Javier
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月2日回覆
Dear Javier, Thank you for bringing these issues to our attention. We apologize for the inconvenience and dissatisfaction you experienced with the cleanliness and functionality of your rooms. Ensuring a comfortable and functional stay for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are addressing these issues with our housekeeping and maintenance teams to prevent recurrence. We appreciate your understanding and hope for the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
10/10 有夠讚
Erenea
2024年4月29日
喜歡:整潔度、設施服務和住宿環境和硬體
The room is clean the worker is good place is quit
Erenea
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月30日回覆
Dear Erenea, Thank you for your kind feedback of your stay at Extended Stay America! We're delighted to hear that you found our rooms clean, our staff helpful, and the environment peaceful. Your satisfaction is our priority, and we're thrilled that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Management
8/10 不錯哦
Leibo
2024年4月28日
I liked that I didn’t have to pay a nightly parking fee.
Leibo
於 2024 年 4 月住了 1 晚
2/10 很糟糕
YAN
2024年4月28日
不喜歡:整潔度
YAN
於 2024 年 4 月住了 1 晚
6/10 一般般
Lupe
2024年4月21日
喜歡:整潔度和員工素質
Lupe
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Chenfei
2024年4月11日
Chenfei
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Norman
情侶出遊
2024年4月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient for a quick stop on a long travel. We arrived early and asked if we can check in early because we were so tired from the long drive from Northern CA. Lucy at the front desk, managed to accommodate our request and we were so thankful because we needed the rest.
Norman
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月9日回覆
Dear Norman, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival, and we were able to provide you with an early check-in. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management
10/10 有夠讚
Greshaun
2024年3月29日
喜歡:整潔度、員工素質和住宿環境和硬體
It was nice
Greshaun
於 2024 年 3 月住了 1 晚
6/10 一般般
Ronneice
商務旅客
2024年3月14日
喜歡:員工素質
Rooms definitely need to be renovated and housekeeping needs to do a better job of cleaning.
The sofa in my room had a giant hole in it. The bathroom wall trim was peeling off, and the tub needs to be reglazed.
I always go behind housekeeping to clean, and it’s a good thing I did because I found hair in the bathtub and also in the bedding.
Outside of those issues. Stay was sufficient for my business trip.
Ronneice
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月15日回覆
Dear Ronneice, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
6/10 一般般
Diana,Victorville
2024年3月13日
Diana
於 2024 年 3 月住了 1 晚
6/10 一般般
Socorro
2024年3月13日
Socorro
於 2024 年 3 月住了 4 晚
4/10 不太好
Michelle
家庭旅遊
2024年3月4日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Staff was nice, but had ine ipen our door when we were still there and had another night left. Shows queen beed with a chair and we had no chair. Stove top needs to be updated.
Michelle
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月5日回覆
Dear Michelle, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and security are our top priorities, and we regret that we fell short of meeting your expectations in this regard. We will address the issues with our staff to ensure proper protocol is followed regarding room access. Additionally, your feedback about the amenities and room features will be shared with our management team for further evaluation and improvement. We appreciate your valuable feedback, and we hope to welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management
6/10 一般般
Michelle
2024年3月4日
Michelle
於 2024 年 2 月住了 2 晚
2/10 很糟糕
Javier
2024年3月3日
Javier
於 2024 年 3 月住了 1 晚
4/10 不太好
Jose,Castaic
商務旅客
2024年2月26日
Room smelled. Was not ready at check in time. Not a good experience at all.
Jose
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月27日回覆
Dear Jose, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
10/10 有夠讚
Ma Yanina
2024年2月19日
Ma Yanina
於 2024 年 2 月住了 1 晚
2/10 很糟糕
Randall
商務旅客
2024年2月16日
不喜歡:整潔度、員工素質和住宿環境和硬體
I booked for two nights via Expedia and on the second night I showed up to my room and was locked out. Turns out the hotel only had one night booked and they blamed Expedia. They cleaned my room out, threw everything in my luggage and basically put me out on the street at 1030pm. I called Expedia and they re-booked a room for me at no additional cost but at that point it was midnight. Massive inconvenience. The rooms are clean but run down.
Randall
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月17日回覆
Dear Randall, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
4/10 不太好
Jun
家庭旅遊
2024年2月12日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First day microwave didn't work, gave us a another one. knowing it didn't work. my sister almost got hurt cause it start sparkling. Then gave us another one this time he checked to see if it works before giving to us. 2nd day toilet didn't flush and I have to fix it, not facilities manager. they just gave me a plunger . Communication is terrible
Jun
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月13日回覆
Dear Jun, We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret the issues with the microwave and toilet. Rest assured, we're addressing these concerns with our team to ensure they're promptly resolved and to improve communication. Your feedback is invaluable, and we appreciate your understanding. Thank you for bringing these matters to our attention, and we hope to provide you with a smoother experience in the future.Sincerely,Hotel Management
6/10 一般般
crystal
商務旅客
2024年2月10日
喜歡:整潔度和員工素質
crystal
於 2024 年 2 月住了 3 晚
4/10 不太好
Komal
親子旅遊
2024年2月9日
不喜歡:整潔度、設施服務和住宿環境和硬體
Not worth the money - bad condition
Komal
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月10日回覆
Dear Komal, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
6/10 一般般
Lisa
2024年2月3日
Lisa
於 2024 年 2 月住了 1 晚
2/10 很糟糕
Mesut
2024年1月25日
不喜歡:整潔度、員工素質和住宿環境和硬體
Mesut
於 2024 年 1 月住了 3 晚
10/10 有夠讚
Jerry
團體旅遊
2024年1月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jerry
於 2024 年 1 月住了 1 晚
2/10 很糟糕
Christine
家庭旅遊
2024年1月22日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible service and outdated dirty place
One person for the whole hotel and counter so no one was at counter for 30 mins so had to wait in lobby. The room was unsanitary
Lots of what looked like homes so living there. The freezer door wouldn’t close. The heater didn’t work had it set at 90 and still barely blew warm air.
Bathtub didn’t have a plug but agent said no more rooms and half the bathtubs don’t have plugs.
It was like a motel 6 kind of establishment.
It was just my daughter and I and I was grateful others didn’t come w us
Christine
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月23日回覆
Dear Christine, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. Also, we regret the disappointment and inconvenience caused by the various issues in the room and will address this with the housekeeping team for a quick review. It is certainly not the best experience, and considering this an isolated incident, we invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management
8/10 不錯哦
Ricardo
家庭旅遊
2024年1月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's ok!
Ricardo
於 2024 年 1 月住了 3 晚
6/10 一般般
jessica
2024年1月21日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
jessica
於 2024 年 1 月住了 2 晚
10/10 有夠讚
Lori
2024年1月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lori
於 2024 年 1 月住了 1 晚
2/10 很糟糕
Chantrell
2024年1月19日
不喜歡:整潔度、員工素質和住宿環境和硬體
This is one of the most disgusting ran down extended stays I have ever stayed in.
Chantrell
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月21日回覆
Dear Chantrell, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management
10/10 有夠讚
John,Chula Vista
2024年1月13日
喜歡:整潔度、員工素質和住宿環境和硬體
It was clean & quiet
John
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月14日回覆
Dear John, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are glad you were pleased with our clean and quiet property, and we hope we have the chance to welcome you back soon!Sincerely, Hotel Management
10/10 有夠讚
Ali
2024年1月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ali
於 2024 年 1 月住了 7 晚
10/10 有夠讚
Benjamin
2024年1月8日
喜歡:整潔度、員工素質和客房舒適度
Benjamin
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Abacuc
2024年1月4日
Abacuc
於 2023 年 12 月住了 1 晚
4/10 不太好
Michiru
商務旅客, 家庭旅遊
2024年1月4日
不喜歡:整潔度、設施服務和住宿環境和硬體
When arrived it was extremely hard to find parking. Entered the room and tried to turn on the A/C nothing. Me beiing a retired General foreman i thought id give it a look. Without getting into it i can tell you the A/C anh Heating unit didnt just go out ots been like that for a while. Also the bathroom looks like it hasnt been maintained. The molding had wood rot no caulking around the sink toliet and shower. I kept my clothes on after looking at the bed. What a big mistake. Also we checked in later that night so when i walked over to the office it was dark and locked. So theres so many other places to spend the night. This wasnt one of them
Michiru
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月10日回覆
Dear Michiru, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
10/10 有夠讚
Jameson
2024年1月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service and clean rooms.
I personally think this hotel is great. I’ve stayed here multiple times in the past for a week. This last time I stayed the customer service was great Brittany and the assistant manager Carlie were super helpful.
The room was extremely clean and the kitchenette was fully functional with a full size refrigerator.
This is the perfect place if you have a long visit or even just for a night. I was in a Deluxe studio and I would highly recommend it.