Exterior detail

Reviews of Dorsett Wanchai Hong Kong

4.5 out of 5
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong

Reviews

8.2

Very Good

Rating 10 - Excellent. 388 out of 1001 reviews" "
Rating 8 - Good. 397 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yan Wing Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall friendliness and efficiency of the staff are impressive.
Stayed 6 nights in May 2024

10/10 Excellent

kyusik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in May 2024
Response from Dorsett Wanchai on 2024/5/21
Dear Kyusik, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet with friendly staff
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on 2024/5/20
Dear Fred, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Cindy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly.
Stayed 5 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/16
Dear Cindy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Vivian

Liked: Staff & service
Stayed 14 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/6
Dear Vivian, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Okay

Jamal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building was old and run down, the room had no windows and was as if you were locked inside a windowless room.
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/5/6
Dear Jamal, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the charming Causeway Bay city view for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

8/10 Good

Abby

Business traveler
Facility is a bit rundown. Hit and miss. Would avoid this hotel if there is other choices.
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on 2024/5/2
Dear Abby, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 Okay

Sharron

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were disappointed in our recent stay at the Dorsett Wanchai Hotel. While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
Stayed 8 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/2
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

Catherine, Bryn Mawr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 8 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/2
Dear Catherine, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Okay

Sharron

Disliked: Cleanliness
While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
Stayed 7 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/13
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Your comments have been well noted and reflected to the concerned department for continuous improvement. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

Herman

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free upgrade!!!!
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/5/2
Dear Herman, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Jillian

Stayed 2 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/20
Dear Jillian, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and shuttle bus service very good.
Stayed 3 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/2
Dear Natalie, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and very helpful staff
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/4/25
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.

6/10 Okay

May Lin

Liked: Staff & service
Its ok
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/4/22
Dear May, We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable stay.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff and very helpful
Stayed 2 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/22
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.

6/10 Okay

Kin Wa

Liked: Cleanliness, amenities
Stayed 7 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/13
Dear Kin Wa, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Serena

Traveled with family
Liked: Staff & service
Disliked: Amenities
1st floor women’s washroom was terrible as the toilet was difficult to flush. Main lobby has very old and dirty furniture. Breakfast selections were limited. Staff were super friendly. Shampoo and conditioner not usable. Slippers were poor condition
Stayed 8 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/18
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

8/10 Good

Xiaolin

Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/5/13
Dear Xiaolin, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Susana, Wantage

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, centrally located to all amenities, walking distance to the So Kon Po hotel, Time Square, Tram & causeway bay & wan Chai train stations. Staff are great and very hospitable to our needs. Highly recommend this hotel.
Stayed 6 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

James Arthur, West Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff tried extra hard to make sure we had a great time
Stayed 2 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Aimee

Stayed 5 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/13
Dear Aimee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Laurence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rather expensive bar. Otherwise ideal location for us.
Stayed 7 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear Laurence, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Staff very friendly and helpful.
Stayed 7 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear Elsa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Joseph Edward

Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on 2024/5/6
Dear Joseph, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

James, West Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and well maintained. Everyone is helpful and responsive. I would highly recommend staying here as a former resident of Hong Kong.
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Lala

Liked: Cleanliness
I was looking forward to a cityview from my window but was shocked to see a massive cemetery. It was a creepy view.
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/15
Dear Lala, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who couldn't do enought to help
Stayed 6 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Cindy

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
First they don't give me the type room I booked. They down grades my room. Until I got back down customer service complaints.
Stayed 2 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/15
Dear Cindy, Thank you for taking the time to review your recent stay with us. We would like to assure you that the room assignment issue you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and rest assured that training will be reinforced to all front line staff to prevent any similar incidents from happening again. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.

6/10 Okay

Thomas

Traveled with family
Disliked: Property conditions & facilities
Room was very musty/damp smelling.
Stayed 4 nights in Apr 2024
Response from Dorsett Wanchai on 2024/4/10
Dear Thomas, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. Rest assured that the services you encountered were definitely an occasional case which we will promptly look into, we would like to thank you for bringing these matters to our attention. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dorsett Wanchai on 2024/5/6
Dear Tracy, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Russel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was okay. It was easily navigable with Uber. Our room came with breakfast and it was alright. The room felt a little cramped, but otherwise a nice stay!
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/8
Dear Russel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, for a more enjoyable stay. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located!
Stayed 6 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/8
Dear Andres, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very quiet
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/4/8
Dear George, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

SONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a water refill machine just outside the door - which was really convenient so we didn't waste plastic bottles. We really appreciated that. Shuttle bus times were really weird. Check out was 11 am, but the shuttle buses were 10:30 and 12:15. That was a bit inconvenient, but Hong Kong has a really good infrastructure, so finding busses was easy. Food places are a short walk down the stairs next to the school, including a 7/11 and a noodle shop. Really convenient.
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/5
Dear Sona, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on 2024/4/3
Dear George, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Gerard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dorsett Wanchai is conveniently located. Best shower of our 14 day visit to China and Hong Kong. Very busy part of town and many restaurants.
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/3
Dear Gerard, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, welcoming and really helpful. Thanks to lovely Agnes on the front desk for giving me a fab room and info and the guys helping with luggage, taxis shuttle bus and breakfast staff. All really looked after you well. Right across from the Happy Valley Race Course but you need to go farther afield for food and shops. Fortunately the tram stops just across the road and also the free shuttle bus will take you in to central places and whilst it finishes early taxis are cheap.
Stayed 9 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/3
Dear Mary, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

MICHAEL VITO

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/25
Dear Michael, Thank you for your rating. We are glad to know that overall you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Mikhail, Moscow

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel in the centre of everything in Hong Kong.
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/3
Dear Mikhail, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Genesis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Rooms were big and very pretty. However some items like mirrors and walls need to be cleaned better. There were plenty fingerprints every where. Overall it was a good stay and we were upgraded to a suit at check in.
Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/28
Dear Genesis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Yunyi

Liked: Staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/18
Dear Yunyi, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

4/10 Poor

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I've stayed at the Dorsett (and the Dorsett's sister hotel, the Cosmo) on plenty of occasions. I have always found it a good place to stay. Sadly, on this occasion, I was very disappointed with my stay. Both hotels have begun a policy where they won't make up your room after 10am. This is very inconvenient. I was there on holiday, not business. I don't want to have to get up early just so it's more convenient for them to make up my room. I expect a room to be service at MY convenience, not the hotel's. Frankly, I was so irritated by this experience, it would put me off staying there again.
Response from Dorsett Wanchai on 2024/3/25
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay at Dorsett Wanchai. We appreciate your continued support and your previous positive experiences with our hotels. At Dorsett Wanchai, we have implemented a practice where housekeeping service is provided upon request as part of our commitment to environmental sustainability. We encourage our guests to join us in reducing the consumption of resources and protecting the environment. We understand that this change may not have met your expectations, and we apologize for any inconvenience this may have caused you. Please rest assured that our housekeeping team was always available to provide service upon your request during your stay. Should you decide to stay with us again in the future, please do not hesitate to reach out to our team with any specific requests or preferences you may have. We will do our utmost to accommodate them. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 Excellent

Li-Nei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. fast easy check-in Breakfast was small but good. Nice selection The rooms were small. Got a view of the cemetery.
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/25
Dear Li-Nei, Thank you for taking the time to review your recent stay with us. Your comment on breakfast has been well noted and reflected to the concerned department for continuous improvement. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Good

Bo

Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/4/10
Dear Bo, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Boon Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Paid more for window with a view but ended up having a window facing a giant cemetery. Such irony
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on 2024/3/19
Dear Boon Tian, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

SOON NEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/18
Dear Soon Nee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Ha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Hotel tries to be more environmentally friendly, gave coupon if we skip room make-up .
Response from Dorsett Wanchai on 2024/3/18
Dear Ha, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Amber Randall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and the room was spacious.
Stayed 2 nights in Feb 2024
Response from Dorsett Wanchai on 2024/3/18
Dear Amber, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Valarie

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was EXTREMELY small, when I asked at the front desk for an upgrade they were not willing to help. I stayed with them three weeks earlier and the room was a much better size. Be cautious when you book. Not all “superior” rooms are equal.
Stayed 5 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/18
Dear Valarie, We regret to hear that your stay did not meet your expectation this time. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.