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Reviews of Spark By Hilton Hilton Head Island

3 out of 5
Spark By Hilton Hilton Head Island
11 Lemoyne Avenue, Hilton Head Island, SC

Reviews

7.8

Good

Rating 10 - Excellent. 315 out of 921 reviews" "
Rating 8 - Good. 316 out of 921 reviews" "
Rating 6 - Okay. 163 out of 921 reviews" "
Rating 4 - Poor. 71 out of 921 reviews" "
Rating 2 - Terrible. 56 out of 921 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No enough parking
Stayed 2 nights in May 2024

8/10 Good

Yuberky

Traveled with family
Liked: Amenities
Room Was clean but need more choices in the breakfast menu and customer service be more friendly
Stayed 1 night in May 2024

10/10 Excellent

Andrew, Epsom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok, they had somewhat limited parking.
Stayed 1 night in May 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Pat

Stayed 1 night in May 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not expensive. Very clean. Not fancy. Nice pool.
Stayed 1 night in Apr 2024

2/10 Terrible

William

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Phil

Traveled with partner
The people at the property were very kind. There was no outside markings to show where the property was so it was somewhere difficult to find without GPS. The only difficulty was there was no hot water the whole time we were there so we were unable to shower. That is a real downer. I thought a refund was due, but didn’t ask for one.
Stayed 1 night in Apr 2024

4/10 Poor

Julie, Hollywood

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No hot water for 24 hrs. Staff was nice (especially Angela). Property is oddly situated and could use more/better amenities
Stayed 2 nights in Apr 2024

10/10 Excellent

Emma

Stayed 1 night in Apr 2024

6/10 Okay

Marilinda

Liked: Staff & service
The room smells & there is no view.
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024

2/10 Terrible

Mika

Traveled with family
Disliked: Staff & service, amenities
Their card reader was down when we checked in. The customer service person at the front desk stated he would call when the system was back up. No biggie, I had already prepaid for the room online. Wait till 11pm at night when he began banging violently on the glass window at our room. He banged the door so hard it scared my 71 year old mother who was staying with us. Woke us up for a 10.00 parking charge that had to be paid immediately. Excuse me..... but I think it would have been just fine to wait until morning. He called the room phone and my spouse and I walked to the office to pay AGAIN in the middle of the night! I exclaimed how upset I was at his behavior and that none of us could fall back asleep. In which he started shouting at us that we were "Not respecting him" I stated that he was wrong for ruining our night and that that his behavior was unnecessary. I can not believe you have such a reckless person on your staff!!!! You can also hear all of your neighbors any one walking up the stairs, this place sounds like a bowling alley.
Stayed 1 night in Mar 2024
Response from Chad M. on 2024/3/21
I will investigate this matter immediately and will handle accordingly. Thank you for bringing this to my attention

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property very clean staff was great didn't like location but I will stay again
Stayed 2 nights in Mar 2024
Response from Chad M. on 2024/3/21
Thank you for your feedback. We are glad you enjoyed your stay with us

6/10 Okay

stacy

Traveled with family
Disliked: Staff & service
Most of the staff just kind of did their own thing. Constantly sitting talking on their phones some of them were quite rude. I was surprised considering this was a Hilton property. The rooms were clean. Location was good to.
Stayed 7 nights in Mar 2024
Response from Chad M. on 2024/3/21
Thank you for your feedback. I will look into the agents being on their phone as that is not allowed.

2/10 Terrible

Lee

Disliked: Cleanliness, property conditions & facilities
Manager was very rude when checking in. Need customer service training. Facilities need cleaning. Not enough lighting at night - not safe.
Stayed 1 night in Mar 2024
Response from Chad M on 2024/3/21
Thank you for bringing this to my attention. On the day of your check in I was out. Please contact the hotel so I can investigate.

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was perfect couldn’t ask any better ! Fast efficient and friendly! Awesome
Stayed 1 night in Mar 2024
Response from Chad M on 2024/3/21
Thank you! We are glad you enjoyed your stay!

6/10 Okay

Michaela

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what I expected
You can tell this place looks like a made over run down motel. There is construction going on around you. It's tucked into a back ally. The renovations seemed cheap. Things were just bandaided onto old surfaces. I guess I got what I paid for. Half of the employees didn't know how to help me. English wasn't their first language. I didn't feel safe, either. It worked out because this place was really the only place that would allow a dog that is 75 pounds. Again. I got what I paid for.
Stayed 4 nights in Feb 2024
Response from Chad M. on 2024/3/28
We apologize for falling below your expectations. We did have a full renovation, and we are awaiting on approval from the city to refresh the exterior of the building. The town of Hilton Head has very strict standards on what they will allow and what they will not. We appreciate your feedback and hope you will visit again after the exterior of the building has been redone.

10/10 Excellent

Glenn

Stayed 1 night in Feb 2024
Response from Chad M. on 2024/3/21
Thank you! We are glad you enjoyed your stay!

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Head Island.
The hallways are not great and basics but the room was amazing. Very modern and pretty and very, very clean. Loved the free continental breakfast with the best strong coffee and fresh bagels/pastries. I will definitely recommend this hotel.
Stayed 1 night in Feb 2024
Response from Chad M. on 2024/3/21
Thank you for your feedback and we are glad you enjoyed your stay with us

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay. The breakfast was a bit disappointing, nothing for a hot selection, only bagels and muffins.
Stayed 1 night in Feb 2024
Response from Chad M. on 2024/3/21
Thank you for your feedback and we are glad you enjoyed your stay, Being that we are a new brand of Hilton, Hilton is closely monitoring feedback and I am sure additions will be made to the breakfast in the very near future,

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2024
Response from Chad M. on 2024/3/21
Thank you! We are glad you enjoyed your stay!

4/10 Poor

Doug

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No name on building. Needs to have a lot more work done to it. Breakfast consisted of bagels and muffins. Door on room had no bottom seal, put towel on floor to keep bugs out.
Stayed 3 nights in Feb 2024
Response from Chad M. on 2024/3/21
Thank you for your feedback. We have recently installed the door sweeps on the doors. Unfortunately, we are awaiting approval from the town of Hilton Head to install the sign. The city has very strict guidelines on the appearance of the buildings on Hilton Head. Thank you for your feedback

2/10 Terrible

Samantha

Traveled with group
The customer service was not helpful, there was no luggage carts and we were told there was one on other floors instead of let me get someone to get one for you, parking is horrible, fridge in our room did not work there was no microwave and it says breakfast included on the website when it should say bagels and yogurt only. The tv remote only worked if you were standing right on top of tv which kinda defeats purpose of remote. The ice machine def wouldn’t pass health code and we were told one on floor one and two nothing on floor two. We are Hilton garden vacation owners and stay at Hilton owned properties a lot and all over and this one was by far the worst.
Stayed 1 night in Feb 2024

2/10 Terrible

Charles

Stayed 1 night in Feb 2024
Response from Chad M. on 2024/3/21
We apologize for the inconvenience you had during your stay. Please contact us so we can learn more. Thank you

2/10 Terrible

Will

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 1 night in Jan 2024
Response from Chad M. on 2024/3/21
I'm sorry to hear your stay was not enjoyable. Please contact the hotel so that we can learn more. Thank you

2/10 Terrible

Norm

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Sparks
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service, amenities
It took about 20 minutes to check-in because there was just 1 person at the desk, the comforter smelled like body odor, the remote did not consistently work, the property was under renovation and there was sawing right outside of our room at 8am.
Stayed 2 nights in Dec 2023

6/10 Okay

Liazel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

4/10 Poor

Pam

Traveled with family
Disliked: Amenities
The room had no microwave, coffee maker, or ice container in it. We were told that Best Western allowed them but was not available with Hilton. The staff was friendly.
Stayed 1 night in Dec 2023

6/10 Okay

What's Next

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I did not like the smoking outside and renovation drilling in the morning woke me up.
Stayed 2 nights in Nov 2023

2/10 Terrible

Maria

Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Nicole on 2023/11/3
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service
Location was nice! Close to everything
Stayed 6 nights in Oct 2023

8/10 Good

Cecil

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

2/10 Terrible

Amanda

Stayed 3 nights in Oct 2023
Response from Chad M on 2023/11/10
We apologize that you had a negative experience. Please contact the hotel so we may learn more. Thank you

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a short walk to the beach and lots of dining choices within a 5 to 10 minute ride. It was clean and the breakfast was good.
Stayed 2 nights in Oct 2023

4/10 Poor

Dorothy

Traveled with family
Disliked: Staff & service, property conditions & facilities
Disappointing!
We originally booked a two night stay and had to check out after one night. I asked for a refund for the one night we did not stay. I spoke with the property as well as Hotel.com. No refund was given. Additionally, the room we stayed in had a stale basement smell.
Stayed 2 nights in Oct 2023

8/10 Good

Becky

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Great Will stay at this location 😀
Stayed 1 night in Oct 2023

8/10 Good

Sean T

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and calm.
Stayed 3 nights in Oct 2023

10/10 Excellent

Santana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Chad M. on 2023/9/26
We apologize that you did not enjoy your stay. Please contact the hotel to tell us more about your experience

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, shopping, groceries, dining. Bike/walking trails get you to all of the above. You can park your car when you get there and not drive it again until you leave. If you're happy with Caligny Beach, you're all set. If you want to visit the Sea Pines portion of Hilton Head, be advised you will need to purchase a gate pass. The room was clean. The staff was friendly and helpful. The free breakfasts were tasty and sufficient. No complaints.
Stayed 4 nights in Sep 2023

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for pretty good price!
We enjoyed our stay here! Nice that it included free breakfast! The pool was nice, no one ever seemed to be there which makes sense since only a 15 minute walk to the beach. The pool can be shady at times. The bed was so comfortable we loved it and the room was pretty good sized! Pet friendly is a bonus even though we didn’t stay with any. Love it!
Stayed 3 nights in Sep 2023

6/10 Okay

Derryl

Traveled with partner
No housecleaning on Sunday
Stayed 2 nights in Sep 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't know why people complain
Had a great stay. Staff was wonderful. Angie was so fun and pleasant, at check in. Would definitely recommend! If I had to find a complaint. They close the pool to early! LOL
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Odane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and professional. Room was nice and comfortable
Stayed 2 nights in Aug 2023