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希爾頓頭島歡朋飯店的評分

2.5 out of 5
希爾頓頭島歡朋飯店
1 Dillon Road, Hilton Head Island, SC

評論

8.4

非常好

10 分，有夠讚；1002 則評論中有 487 則" "
8 分，不錯哦；1002 則評論中有 334 則" "
6 分，一般般；1002 則評論中有 102 則" "
4 分，不太好；1002 則評論中有 50 則" "
2 分，很糟糕；1002 則評論中有 29 則" "

8.8/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

zerong，MT PLEASANT

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
cheap price. The room was good
於 2022 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 2 晚
Kristin Timmins - Front Office Manager 於 2019年7月12日回覆
Thank you for choosing to stay at the Hampton Inn Hilton Head! We appreciate you filling out our survey. It is feedback like yours that helps us identify the areas we can improve the guest experience. Thanks again, we hope to see you again soon.

8/10 不錯哦

Elaine，Ponte Vedra

It was the average Hampton Inn
於 2024 年 4 月住了 1 晚
Erin 於 2024年5月7日回覆
Thank you for staying with us.

10/10 有夠讚

Kaylee，Stockbridge

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This Hampton was great. The staff was so friendly and the rooms were very clean.
於 2024 年 3 月住了 1 晚
Erin 於 2024年4月4日回覆
Thank you for staying with us and sharing your experience.

10/10 有夠讚

Tonda

情侶出遊
喜歡：整潔度和員工素質
Clean and adequate with good service
於 2024 年 3 月住了 1 晚
Erin 於 2024年4月4日回覆
Thank you for staying with us and sharing your experience.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Lashunda

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was helpful and very kind. The front desk attendant Orville was amazing!
於 2024 年 2 月住了 3 晚
Erin 於 2024年4月4日回覆
Thank you, Orville is great.

8/10 不錯哦

Roger

寵物同遊, 家庭旅遊
Clean and appropriate.
於 2024 年 2 月住了 1 晚
Erin 於 2024年4月4日回覆
Thank you for staying with us.

6/10 一般般

Tom

商務旅客, 家庭旅遊
喜歡：整潔度和設施服務
不喜歡：員工素質
All the rooms are not like the one that we stayed in. Some are better than others. The Staff really need a little more personality and willingness to help out even if you purchased from Expedia.
於 2024 年 2 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us and share your experience. Our hotel is unique from the typical Hampton Inn. I do apologize that my staff was not as attentive as they should have been. We will use your comments as a learning experience.

8/10 不錯哦

Tom

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I think they might be referbishing...some rooms are better than others
於 2024 年 2 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us. We are currently doing bathroom renovations to better serve our guest. Hope you can return once they are all complete.

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和客房舒適度
We'd Stay Again
Very nice and also was very reasonably priced. Some rooms were being renovated but it didn't affect. The free breakfast was very nice! Service was excellent.
於 2024 年 2 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

10/10 有夠讚

Christina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice, stores and restaurants nearby.
於 2024 年 1 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

10/10 有夠讚

joanne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, quiet hotel, nice breakfast. Nothing fancy, but clean and convenient.
於 2024 年 1 月住了 2 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us and sharing your experience!

10/10 有夠讚

tom

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and neat. TV options were not
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

10/10 有夠讚

Kathy

商務旅客, 團體旅遊
This property was clean and staff was great. Very friendly and kind. Gentleman at night was very nice.
於 2024 年 1 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

8/10 不錯哦

John

X
於 2024 年 1 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

10/10 有夠讚

Diane

於 2024 年 1 月住了 1 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

6/10 一般般

Sheena

喜歡：員工素質
不喜歡：整潔度
於 2023 年 12 月住了 2 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

6/10 一般般

Steven

家庭旅遊
喜歡：員工素質
Okay for a short time
The room was smallish and the bathroom was tiny. The bed was comfortable enough. It served our purposes but wasn’t the best place we’ve ever been.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Joyce

於 2023 年 12 月住了 2 晚

8/10 不錯哦

Joshua

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large, clean room, good breakfast. A bit noisy as you could hear any noise from people in hallway and doors slamming. Otherwise, no issues and check in at 3pm and out at 11am was nice.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Catherine

於 2023 年 12 月住了 2 晚
Erin 於 2024年2月27日回覆
Thank you for choosing to stay with us!

8/10 不錯哦

Billy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight Getaway
Clean hotel with excellent friendly customer service.
於 2023 年 12 月住了 1 晚

6/10 一般般

Becky

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
The door in the bathroom is hard to close and lock. When we were in bed we can hear people talking in the hallway and it distracts us:-(
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Janice

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Bugs
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Robert

於 2023 年 11 月住了 4 晚

10/10 有夠讚

Howard

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

6/10 一般般

William

團體旅遊
喜歡：整潔度和員工素質
Breakfast was weak. No pastries, took too long to refill items
於 2023 年 11 月住了 1 晚

6/10 一般般

John

喜歡：員工素質
不喜歡：住宿環境和硬體
Needs a remodel
於 2023 年 11 月住了 1 晚

4/10 不太好

Robert

不喜歡：整潔度和住宿環境和硬體
Not up to Hampton Inn standards. Needs a lot of work. Worse Hampton Inn I've ever stayed at.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Debra，Altavista

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, friendly, good breakfast
於 2023 年 11 月住了 1 晚
Erin 於 2023年11月9日回覆
Thank you for staying with us!

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
The hotel was great, the people at the front desk were very polite and helpful. They put breakfast out in the morning. Standard types of things. At least they do breakfast as a lot of places don't. Our room had 2 queen beds and they were very good. I really liked the fact that they had 4 different types of pillows, Hard to soft. I usually only sleep an hour or two at a time and I was out for about 7 hours.!!! The only negative thing I found was that they didn't put out a small tube of toothpaste. I usually find those in other hotels. Oh well, my tube spent there was great and I recommend it 100%!!!!!!!!
於 2023 年 11 月住了 2 晚
Erin 於 2023年11月9日回覆
Thank you for staying with us and sharing your experience! We look forward to having you back!

10/10 有夠讚

Debra，Altavista

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly, clean, good breakfast, cool pool, close to eatery
於 2023 年 11 月住了 3 晚
Erin 於 2023年11月9日回覆
Thank you for staying with us!

10/10 有夠讚

Dorian

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Roberto

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Matthew

商務旅客
喜歡：整潔度、員工素質和設施服務
I loved my stay here it was amazing!!! My only complaint was when I got there it was very hot inside my room and the building and also my room had a weird dirty smell to it until I turned the air on.
於 2023 年 10 月住了 2 晚
Erin 於 2023年11月9日回覆
Thank you for staying with us and sharing your experience. I will definitely have our maintenance staff look into this.

10/10 有夠讚

Amy

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Erin 於 2023年11月9日回覆
Thank you for staying with us!

10/10 有夠讚

Yoshia

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Update the AC unit
於 2023 年 10 月住了 1 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us. We are replacing out AC unit for the hotel hallways. Thank you!

2/10 很糟糕

Timothy

於 2023 年 9 月住了 2 晚
Erin 於 2023年11月9日回覆
Thank you for staying with us!

10/10 有夠讚

Carroll

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was very friendly and helpful
於 2023 年 9 月住了 3 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us.

10/10 有夠讚

Stanley，Asheboro

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2023 年 9 月住了 1 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us.

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us.

10/10 有夠讚

Wayne

於 2023 年 9 月住了 1 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us.

8/10 不錯哦

Cristina

喜歡：員工素質和客房舒適度
於 2023 年 9 月住了 2 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us.

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體
The hotel is dated and our room had blinds that were crooked when opened, because they were broken. the ceiling had a crack that was never fixed. the wallpaper in the hallways is old and is starting to peel. we would not stay at this hotel again.
於 2023 年 9 月住了 4 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us and sharing your experience. I apologize that your stay was not what you expected. We have already taken care of the issues that were in the room you stayed in.

10/10 有夠讚

andrew

喜歡：整潔度、員工素質和住宿環境和硬體
We definitely will be staying again at this place.
於 2023 年 9 月住了 2 晚
Erin 於 2023年10月18日回覆
Thank you for staying with us.

10/10 有夠讚

Sherri

於 2023 年 8 月住了 1 晚

2/10 很糟糕

Prasad

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property is overpriced and absolutely no value for money. Also, somebody in the staff was dishonest. I forgot my stuff in the room while checking out. I called up front desk later in the day. After a couple of calls, they told me they couldn’t find it in the room. Clearly, somebody in the staff decided to keep it. DISHONEST!! I called up Hilton guest services, they opened a case and informed me they will provide the status in three days. NOBODY BOTHERED to inform me even after two weeks. After calling them once again, they say they couldn’t find anything. It’s really ABSURD! I think I AM NOT GOING TO STAY IN ANY OF HILTON PROPERTIES ANY MORE. THEY DO NOT DESERVE MY BUSINESS
Erin 於 2023年8月10日回覆
I apologize that you feel this way regarding my staff. They are not dishonest and have brought many items of great value to management. I have followed up and so has guest assistance regarding the lost air pods. They executive housekeeper and General Manager moved the bed and other furniture looking for the airpods. When Hilton Guest Assistance tried to explain this to you, they were hung up on, according to the case notes. I apologize that you feel as though we didn't look for your item or that your items was not returned. My staff works hard and they are honest.