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Reviews of Hotel Musashiya

3.5 out of 5
Hotel Musashiya
Motohakone 20, Japan, Hakone, Kanagawa

Reviews

8.0

Very Good

Rating 10 - Excellent. 51 out of 153 reviews" "
Rating 8 - Good. 63 out of 153 reviews" "
Rating 6 - Okay. 24 out of 153 reviews" "
Rating 4 - Poor. 11 out of 153 reviews" "
Rating 2 - Terrible. 4 out of 153 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Matthew, Seattle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Icky! Glad we had only one night!
Stayed 1 night in Sep 2023

2/10 Terrible

Doug

Traveled with family
Disliked: Amenities
Hot and uncomfortable room. Hotel is old and in rundown condition.
Stayed 1 night in Aug 2023

8/10 Good

Samuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great Staff, enjoyed breakfast
Stayed 1 night in Jul 2023

2/10 Terrible

Farrah

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was the most absolutely disgusting lodging experience I have ever had. One word sums up this hotel perfectly: DIRTY. The sink had old watermarks and toothpaste from the previous guest. There was dust, stains, dirt, and rust everywhere. The bathroom was exceptionally bad, worse than a public bathroom. It is clear that they have never once wiped or disinfected surfaces in the room. The futons were so thin that it felt like you were sleeping straight on the ground. The room also had a horrible public bathroom smell that didn’t go away. The staff was nice but I would not recommend this hotel to anyone, especially given the high price. We got out as soon as we possibly could.
Stayed 1 night in May 2023

8/10 Good

Sunver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is definitely unique! i requested a non-smoking japanese style room which they did provided! i honestly loved the view of the Lask Ashi from my room! The staff was friendly and definitely helpful! I made a mistake of booking a smoking room, but i needed a non-smoking room, which they easily changed it to that when i emailed in regards of my booking mistakes. Their onsen are phenomenal! they had an indoor onsen and outdoor onsen, tried both and i think i love the outdoor onsen over the indoor ones(just a personal preference) I guess my only downside for this hotel is the housekeeping, i did stay for 4 days and 3 nights, it didnt seem that they do any housekeeping at all? luckily i had some plastic bags that i used as a garbage bags(there was also some garbage can in my room, but it didnt look like its enough, since there was no housekeeping during my stays. The room is a little outdated, could really use some renovations in my opinion. But other than those, i would definitely come back to this place and hopefully it gets some improvements in regards of housekeeping and renovations. Oh, they also have some sort of curfew before they locked their doors. If i remember correctly there are 2 doors that you can get in, the main big door which closes at 21:00 pm, and the small door besides it that closes at 23:00 pm, so if you are planning on staying to this place, those are the hours before they close the doors for the night(Ya, it kind of weirds me out regards of curfew)

6/10 Okay

steve

Liked: Amenities
A little run down. Didn’t use shower in their room too dirty. Used so showers. Good location nice view. Staff was nice. Lobby smells musty. Someone was smoking on our floor could smell it all over.
Stayed 2 nights in Apr 2023

6/10 Okay

Carmen

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Old style Japanese hotel, with futon bed and hot baths. Nearby the Hakone shrine and lake view, short walk to the left to see Mt. Fuji. Try and go there to view it around sunrise and/or sunset. Hakone shrine is lit up in the early evening and no one around! If you spend a few days in Hakone get the Hakone Free pass. If only taking the bus to and from the hotel just pay the bus fare which is cheaper. To get there take bes H from odawarra station, bus can get very crowded
Stayed 1 night in Mar 2023

10/10 Excellent

Jiaqi

Traveled with group
Liked: Cleanliness, staff & service, amenities
best view of Hakone Shine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The view of Ashi Lake is beautiful. The hotel is walking distance to the Hakone Sight Seeing lake cruise. The hotel is a bit dated but other than that, the staffs are very friendly and helpful.
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveler

Traveled with group
The reason I book this Hotel I want to see the lake and cruise around to see the beauty of the little town
Stayed 1 night in Nov 2022

10/10 Excellent

Maylyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The building was old but it was nice coz i got to experience japanese style room but the toilet doesnt have a bidet.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location and their service was good, however facility was bit old and was not clean.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facing to Ashinoko-lake and access to those sightseeing places is great.
Stayed 2 nights in Sep 2020

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasent experience
Traditional Japanese room. Futon mats on the ground are a bit hard to get used to but closet had additional bedding to soften the ground. Traditional Japanese breakfast was delicious. Staff was very accomodating.
Stayed 1 night in Aug 2020

10/10 Excellent

CG, LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very nice and courteous.
Stayed 1 night in Mar 2020
Response from フロント on 2020/4/10
Thank you Best Regard.

10/10 Excellent

Tomo, Tokyo

Liked: Cleanliness, staff & service, amenities
I wish there was WiFi in the room. Other then that, it was a great place to stay !
Stayed 1 night in Apr 2020
Response from フロント on 2020/4/10
We are sorry about that we don't have WIFI in the room. This is a subject for future we will solve. Thank you.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a great location with great view of the lake and the the temple gate. However, condition is terrible. We checked in on a warm afternoon and the AC barely functioned. Staffs had to brought in a fan which barely helped. They told us to leave the room door open as the air in the hallway was cooler. That is not a good idea for a a hotel. Other parts of the room were also old, broken, torn, etc. The condition of the room
Stayed 1 night in Oct 2019

8/10 Good

Roshan Kiran

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Need more lights in room. Bright onea
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is unique about this hotel is its people, their staff are so lovely, helpful and always with a big smile. They do know how to take care of their guests.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Sushil kumar

Liked: Cleanliness, room comfort
For traditional Japanese living in old times
An old property. Run in traditional way by owner Very strict with its conditions check in after 2 only Check out 10 Cleanliness was ok traditional bath and breakfast are great .but room rates are too high
Stayed 1 night in Jul 2019

8/10 Good

Tom, Dublin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kaiseki meal, onsen and yukata robes were great!
Stayed 1 night in May 2019

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a traditional Japanese hotel in a beautiful location. The staff were very friendly. The room whilst a little tired was very comfortable. We received a truly Japanese experience given a welcome green tea on arrival. The breakfast was presented beautifully with a choice of western style or Japanese. The hotel also had an onsen with kimonos supplied. Only better WiFi would have improved our stay. I can highly recommend this hotel
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager isThe staff are very welcoming and very friendly. The place makes you feel the essence of a Japanese lifestyle. I like the way they serve the food. Will be back.
Stayed 1 night in Apr 2019

6/10 Okay

Jorge

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hakone, amazing place to visit and enjoy nature.
Excellent location near the bus and boats terminal with view to the lake. Installations are very old needing some refurbishment.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel needs some updating but it’s in a very convenient area and the food was delicious.
Stayed 1 night in Dec 2018

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Disappointing hotel in quiet Motohakone
The hotel is in a good location, right in the centre of the quiet Motohakone and on the lake. Our room had a good view of the lake itself but unfortunately the hotel and in particular our room, smelled very strongly of ammonia. The general condition of the hotel felt quiet out-dated and in need of renovation. The cleanliness of the room could be improved, the shower was not clean and the shower curtain had mould growing on it. The view of the lake from the room would have been better if the windows had been cleaned. The hotel staff were very sweet and friendly and tried their best to make us welcome however I would not stay at this hotel again unless some major rework happened first.
Stayed 1 night in Oct 2018

6/10 Okay

Ken

Disliked: Room comfort
The Staff is friendly. Location is great. But the property is too old. Also, there is one old Hotel staff who did NOT respect privacy. Just knocking the door, then trying to enter without my acknowledge.
Stayed 1 night in Jul 2018

4/10 Poor

Charlotte, California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated and moldy...and pricey? PASS!
Super nice people but wow is this place a dump! There was a ton of mold on the ceiling. The place is super outdated in all regards. Icky carpet, dirty walls, faint smell of cigarette smoke absolutely everywhere. It’s just way too expensive for these kind of conditions. Right by the water and the onsen is nice to have but I’m sure there are WAY better places. I feel bad writing such a bad review because they’re so nice but it’s a rip off — they’re charging far too much for such a yukky place.
Stayed 1 night in Jul 2018

10/10 Excellent

Augustine, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with decent size onsen
All the hotel staff were very friendly, and some staff served dinner in our room. The dinner was very delicious and each serving portion was above expectation, although me and my spouse normally take more than little. The hotel was very close to the bus station, and it helped our walking distance as we arrived and checked in to the hotel. However the onsen in the hotel was a decent size and not as big as comparing to those available elsewhere. Also the lift in the hotel was quite small, and it could fit up to 3 adults and 2 luggage bags at most. Overall, very satisfied with this hotel.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel staff were excellent with good Englis spoken. Room was shabby and hard to clean. The meal we took in the hotel was not to our taste.
Stayed 3 nights in May 2018

6/10 Okay

Mayo, Perth Australia

Liked: Staff & service
Lakeview but basic
Disband our Mt Fuji and Hakone day tour at the end of the day, to stay here for a couple of nights. Small communal bath but has lake view, room is typically Japanese older style Very bland, nothing particularly great but nothing very bad
Stayed 2 nights in Mar 2018

6/10 Okay

Kaye, HK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disapppointing experience with smelly toilet
The toilet has a strong smell which I think was caused by the bad drainage system. You wouldn’t want to use it at all. And the basin is smaller than normal size. The location is good though as it is close to the pier and restaurants nearby. The spa was good, there is a small one in the outdoor and a big one in the indoor. As it was quite windly at night, you can hear the strong wind shaking the windows all night. It was so noisy that I can hardly sleep. The dinner was beautiful but does not taste good. Breakfast was much better. A merit is that they have staff that speak Chinese.
Stayed 1 night in Mar 2018

10/10 Excellent

Lucy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smarter than your average hotel!
As a westerner it's easy to feel apprehensive about this style Inn, but it really was a different yet great experience. Easy to reach by direct bus from Odawara, and overlooking the beautiful lake. We opted for half board and the staff are just fantastic- so very helpful and accommodating, and really keen to ensure you enjoy your time at their Ryokan. If you want to experience Japan the traditional way (i.e. futon bedding, dinners, and onsen!) this is the place to go!
Stayed 1 night in Oct 2017

4/10 Poor

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NEEDS CLEANING AND MAINTENANCE !
My hotel room was poorly cleaned, had this terrible smell A/C unit totally infested in fungus Sheets and pillows never washed Japanese Onsen bath totally filthy, full with spiders Totally a TOURIST TRAP!!!!!
Stayed 2 nights in Sep 2017

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total relaxation
Staff extremely welcoming and friendly. The rooftop spa provides total relaxation with a picturesque lakeside view. Full service breakfast and dinner of excellent quality in traditional Japanese style.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Theresa

Liked: Cleanliness, staff & service, room comfort
Traditional hotel with happy folks
Very pleasant stay made even more comfortable by the happy, helpful staff. Many were older folks and we especially liked one very happy and spritely old man who helped us with luggage and meals and prepared the mattresses. Service was fantastic. Meals were average, though.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would recommend
nice traditional spot with onsen

2/10 Terrible

Becca, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel.

8/10 Good

edwin, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Japanese tatami room.
Good experience if you would like to have a try on Japanese tatami room. My room is spacious can stay up to 4persons with great lake view.

8/10 Good

Jenny

Liked: Staff & service
Disliked: Cleanliness
Unique Japanese-Style experience
We enjoyed sleeping on Japanese futons and the experience of having traditional Japanese dinner in room was great. The lake view was beautiful. The hotel is very close to Hakone Shrine, easy walking. The open air hot springs was also a great experience. The only downside was the room had a little damp smell. I would recommend this hotel for a family stay.

8/10 Good

June, Auckland, New Zealand

Liked: Cleanliness, staff & service, room comfort
Nice location
Good location, nice staff with a limited English, hotel facilities need to be upgraded

10/10 Excellent

Barry, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Japanese style hotel
The lake view room is excellent, Sipping green tea on the tatami while enjoying the view of lake ashino and mt Fuji in the distant is a very the best.

8/10 Good

Verified traveler

Liked: Room comfort
looks old but cozy and quiet
even though our room was booked for the mountain view, we could see both mountains and the late. so, the view was great. and, the port was just right in front, 0 minute walk. good hot springs. however, there are only 1 or 2 restaurants open after 3 pm around there, so better think and decide about the dinner beforehand. there is 7eleven open 24 hours i 2 or 3 minute walk distance.

8/10 Good

Benjamin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Japanese experience
Hotel Musashiya is on Lake Ashi, in a little town called Moto Hakone. It's about an hour from Odawara trains station (a little less from Hakone Yumoto train station) by bus along a mountain road, passing through other small towns in the Hakone region. The hotel is small but will give you the Japanese experience... Sleeping on a futon on a tatami mat, dinner on a Japanese height table. The bathroom is tiny bit functional, however the onsen is fantastic and allows you to relax after a day of exploring. The people who run it are extremely friendly and helpful. Points to consider... The town is small and most eating places close at 5pm. The hotel has a limited menu for dinner and there is an Italian restaurant down the road open to 8pm (1930 last order, but it does get busy). Otherwise, dinner will be what's available at 7-11 or in the next town. If you're there for the day, get the Hakone area pass. It allows you use of the bus and ferry, which is handy if you wish to visit the other towns in the area.

8/10 Good

Eva

Liked: Staff & service, property conditions & facilities, room comfort
Kind & friendly staff
Nice hotel service, kind & friendly staffs. But the wifi connection only limited at the lobby area not the room.