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Reviews of HAKONE Setsugetsuka

3.5 out of 5
HAKONE Setsugetsuka
1300-34 Gora, Hakone, Kanagawa

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 205 reviews" "
Rating 8 - Good. 75 out of 205 reviews" "
Rating 6 - Okay. 17 out of 205 reviews" "
Rating 4 - Poor. 7 out of 205 reviews" "
Rating 2 - Terrible. 2 out of 205 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan was beautiful and very comfortable to stay in! Utilized the onsen baths everyday and their dinners were beyond excellent 👌
Stayed 4 nights in Apr 2024

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place was a vibe by itself. Enjoyed my stay, a pity that I was only there for a night! The onsen (both public and private) were fantastic. Rooms were clean.

4/10 Poor

Siu Po

Traveled with group
Disliked: Cleanliness, property conditions & facilities
This has got to be the worse maintained property I have seen in Japan so far. Other said the hotel is old. I have seen old hotel but in much better shape. We were assigned the building further away. Hallway walls shows wear and partially patched up. Inside the room you can see air eommo dust and very heavy limestone formed on the shower glass door as if they've never cleaned it. Dust also obvious in the mens changing room where you dry your hair. There were 6 spots for the hairdryer but only 3 stools. Not recommend for the price I paid. Only positive point is the location, being the closest to Gora Station. that's all
Stayed 1 night in Feb 2024

10/10 Excellent

Maurice, Wrentham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing one night stay. Our room is a traditional tatami with a modern twist for bed and washing facilities - wonderful. The hotpot dinner was great, with many appetizers and sushi's. And the breakfast was no second to the dinner the night before. I hardly eat any breakfast usually, but in that morning I felt I had a lunch and a dinner. We didn't go to the public hot pools, nor the private ones which were always occupied. So instead we had our soaking in our balcony where we fill the soaking bath with hot spring water. The hotel is less than 2 minutes walking distance from the Gora train station and the cable car which took us to Hakone and back. The park and museum just a short walk up the hill were wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

BEE LENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is well organised, serves delicious kaiseiki meal, location is good, few minutes walk from Gora station

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2023

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here when we visit Hakone. The only downside to booking with Expedia is that dinner is not included! I enjoy having dinner there since it is a nice japanese experience but there wasn't an option to add on dinner and by the time I arrived, it was all booked up.
Stayed 2 nights in Mar 2023

10/10 Excellent

Zang

Stayed 2 nights in Mar 2023

10/10 Excellent

Colman

Stayed 1 night in Mar 2023

10/10 Excellent

Polly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hot spring resort
Very beautiful setting, and hot springs are wonderful. The meals are excellent, beyond expectations.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Expensive and a bit disappointing…
I was hoping for an authentic ryokan experience, but I think this place is a tourist trap. We paid $300 for one night and though the private bath in the unit and the onsen were nice, it was nothing impressive. I’ve seen better onsen at a public sento. More importantly, I was so disappointed that our reservation did not include a kaiseki dinner, which is a major part of the whole ryokan experience. Even if we wanted to add on the kaiseki dinner, we could not, because they did not have any more open seats. Another thing to consider is that there was barely any restaurants open nearby around dinner time, except for a katsu place. So that was the only thing we could eat for dinner that night. We asked the staff at the front desk beforehand what there is to eat for dinner around the area and they were no help at all. Keep in mind, I can speak Japanese so there was no language barrier there. They just were not helpful. Then when it came time to check out the next morning, I asked if we could extend our check-our time to noon instead of 11am. They said it costs ¥2,000 to extend for an hour, which is ridiculous, considering how expensive this place is. Even a Holiday Inn would allow you to push back your check-in time for free.
Stayed 1 night in Jan 2023

10/10 Excellent

Sherman

Stayed 1 night in Jan 2023

8/10 Good

Zee Shing

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Friendly staff. Enjoyable stay.

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for visiting Hakone. The hotel is next to the Gora station, which is a good starting point to access the Ropeway and other sites. Rooms are spacious, well-appointed, with private outdoor bath. Loungewear is provided for walking around the resort, with optional casual kimonos available also. The kaiseki dinner was plentiful and delicious, as was the breakfast. Service was attentive and pleasant. We would stay there again in a second.

10/10 Excellent

Michiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located near Gora station. We arrived too early for check in but they offered to keep our luggage for us until the check in time. So we were able enjoy lunch and sightseeing for a few hours. Their customer service was above beyond throughout the stay. They have multiple Onsen facilities and restaurants in the building. We had a great time and definitely come back and recommend it to others.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone Setsugetsuka, Ryokan with private bath.
Extremely satisfied with this 1-night stay at Hakone Setsugetsuka. We had a lovely Japanese type room with a bath on the balcony where we could relax in private. The ryokan offered a delicious dinner course menu and a japanese breakfast set the following morning. Conveniently located just 2-3 min from Gora, this was a ryokan that I would like to recommend to others.
Stayed 1 night in Mar 2021

8/10 Good

MARIKO

Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent onsens, especially they have public ones (male and female seperate) plus three private ones on a first come first served basis. I booked a room with private onsen, stay one night, end up not using that in - house one. Expect dinner to be better as we have paid premium rates for that. Breakfast was very good.
Stayed 1 night in Feb 2020

10/10 Excellent

Chee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location just outside Gora station
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Just another hotel.
Stayed 1 night in Nov 2019

8/10 Good

Illya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with non english stuff
The hotel was amazing, but the stuff don't speak english and it makes the communication very hard. We choose this hotel to experience japaneese hostage but it was too difficult, cause no one can explain us about the japaneese food we got in the breakfast and during the dinner. Just the service of the Kai, from the sushi restaurant stuff was great, cause he explained us a little bit.
Stayed 2 nights in Oct 2019

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

HIROOKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅なら近く、部屋の露天風呂も広々ゆったりでき、食事も丁度良い量で美味しくとても良かったです。
Stayed 1 night in May 2024

8/10 Good

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural hot spring is the main reason to stay, very close to the Gora station.
Stayed 1 night in Apr 2024

8/10 Good

ユウコ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yuk Kwan

Traveled with partner
Liked: Cleanliness
The stay is fine However, when I check out , the staff claimed that I haven’t paid for the stay and asked me to settle the payment After clarifying the whole issue, it was discovered that it was the problem of Expedia, therefore, I was very disappointed with the reservation experience because the hotel said that my booking had been cancelled and rebooked again by the Expedia. Moreover, one of the staff there was not helpful.
Stayed 1 night in Apr 2024

8/10 Good

Tsuguko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Hajime

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
全体的に古いですね。自然を感じたくてテラスに居ても、温泉ボイラーうるさいですし。
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Tsz Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一泊二食私人風呂 很好的體驗
房間乾淨整潔，有私人風呂及tatami，很好的體驗！
Stayed 1 night in Sep 2023

2/10 Terrible

Yuet Mei

Stayed 1 night in Sep 2023

6/10 Okay

YUUKI

Stayed 1 night in Jul 2023

8/10 Good

Kimiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
働いている方々の誠意がみられました。
食物アレルギーがあるので、事前に問い合わせをしたところ、丁寧な対応をしていただきました。スタッフのみなさんも常に手を抜かずに働いている光景が、なんだか気持ちがよかったです。 お部屋についている露天風呂は、温泉水ではないとの事ですが、檜の香りがしてとても気持ちよく入浴できました。 大浴場も綺麗で、ゆったりとできました。
朝食
夕食
お部屋についている露天風呂
Stayed 1 night in Jul 2023

10/10 Excellent

Risa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Satoko

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
建物自体は古く、修理中か何かで入れない所が多かったのですが、とても清潔に保たれていました。 お料理は美味しく満足出来ましたが、2部性になっていて、1部目だと食事の時間が1時間半くらいしか無く、のんびり出来なかったのが少し残念でした。料理の量が若い男性でも満足できる程で、女性には食べきれないくらいでした。美味しかったので、時間掛けても食べたかったなと思いました。 スタッフが皆さん感じよく、気持ちよく滞在出来ました。
Stayed 2 nights in Jun 2023

6/10 Okay

Yuk Yee

Traveled with partner
Very convenient as it is very close to Gora Station. Food and facilities are great. Quite disappointed on cleanliness and services compared to my first stay few years ago.

10/10 Excellent

Chadathan

Stayed 1 night in May 2023

8/10 Good

Akane

Stayed 1 night in May 2023

8/10 Good

Siu Cha

Liked: Staff & service
Disliked: Property conditions & facilities
離強羅站只有一分鐘之內路程，非常之方便。館內環境有日式亭園風味，適合拍照留念。而且館內有浴衣可以免費借用，也能穿到街上拍照留念。 可是温泉日久失修，感覺殘舊，檜木腐爛變形，而且滑潺潺。 房間被分配到全館最遠的地方，而且size 比較其他房間少，有點失望。(價錢相近，只是由hotel.com book) 晚餐早餐豐富，而且味道很好。員工友善，服務態度良好。
Stayed 1 night in Apr 2023

10/10 Excellent

geuntea

Stayed 1 night in Apr 2023

10/10 Excellent

Yin Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

JISOO

Stayed 1 night in Apr 2023