2/10 Terrible
Rosalyn
Traveled with partner
2024/5/26
Disliked: Staff & service
Young man at the counter has absolutely no idea what he is doing. Booked my room as there was limited hotel availability in the city due to multiple events. I called and he said they were oversold insinuating my booking would be cancelled as well hotels were selling out immediately. With only three hotels showing available, I called a different hotel directly and booked as hotels were being sold out left and right. When I called the hotel back he then said my reservation was booked! But literally 5 mins prior they were oversold!!
I asked they he approve the refund with Expedia and he refused. He spoke to his manager who also refused. The manager did not bother to speak with me so that I could explain the way the boy made it sound like my booking would be cancelled. So much for customer service. Lines get crossed all the time, but their attitude was tacky considering their hotel is usually half the price I paid. Greed.
Will never stay at this hotel. Never have and will be sure to avoid them when booking as I book in town quite frequently.
Rosalyn
Stayed 1 night in May 2024