Lobby lounge

Reviews of The Market Urban Hotel

4 out of 5
The Market Urban Hotel
Via Nazionale 15, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 658 out of 815 reviews" "
Rating 8 - Good. 114 out of 815 reviews" "
Rating 6 - Okay. 32 out of 815 reviews" "
Rating 4 - Poor. 9 out of 815 reviews" "
Rating 2 - Terrible. 2 out of 815 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is outstanding. Great location close to train station and central to many popular landmarks. The hotel staff is amazing. Friendly and very helpful. Breakfast is perfect amount of food. David at front desk was outstanding in helping us with a medical issue and always friendly and knowledgeable.
Stayed 4 nights in May 2024
Response from Giovanni - Guest Relations Manager on 2024/5/24
Dear Carla,Thank you for taking the time to share your delightful experience at The Market Urban Hotel. We're thrilled to hear that our prime location in the heart of Florence added convenience and pleasure to your stay, providing easy access to the city's most cherished landmarks.Our team, especially David, is overjoyed to receive your commendations. As passionate ambassadors of hospitality, we always strive to assist our guests with genuine care and efficiency, and it's heartwarming to know that our efforts helped make your visit enjoyable.Your kind words about our breakfast selection have brightened our day, suggesting a flavorful start to your explorations in Florence. Rest assured that your praises have been shared with our entire staff; such feedback is a wonderful motivator for us all.We look forward to welcoming you back for another outstanding stay at The Market Urban Hotel. It would be our pleasure to host you again, ensuring another round of wonderful experiences amidst the charm of Florence.Warmest regards,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Giovanni - Guest Relations Manager on 2024/5/24
Dear Matt,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to train and tram station. Lovely staff, very nice and helpful.Central Market and vendor row are right there. Definitely met our needs.
Stayed 1 night in May 2024
Response from Giovanni on 2024/5/22
Dear Mrs Margaret,Thank you for sharing your wonderful experience at The Market Urban Hotel in the heart of Florence. We're thrilled to hear that our location provided you with the convenience you needed to explore the city and its delightful markets like the Central Market with ease.It's gratifying to know that our staff made a lasting impression with their lovely demeanor and helpfulness. Giovanni, our Guest Relations Manager, and the entire team are passionate about making each guest's stay memorable, and your kind words are a testament to their efforts.We're delighted that The Market Urban Hotel met all your needs during your visit, and we hope to have the pleasure of welcoming you back soon for another exceptional stay. Consider trying one of our curated local experiences to further immerse yourself in the charm of Florence when you return.Warm regards,The Team at The Market Urban Hotel

10/10 Excellent

Jean, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 2 nights in May 2024
Response from Giovanni on 2024/5/20
Dear Jean,We're elated to read your review and truly thankful for your kind words about the service here at The Market Urban Hotel. Our team takes immense pride in catering to our guests' needs the best way we can, and we're so glad you've experienced this first-hand during your stay in the heart of Florence.We hope that your encounters with our staff have helped to make your visit memorable, and that each moment in our vibrant city was enhanced by the comfort and care provided by our team. Whether you were charmed by the rich culture of Florence or delighted by the exclusive amenities at The Market Urban Hotel, we are eager to welcome you back.Please consider this your personal invitation to join us again. Don't hesitate to reach out to me for planning your next visit so that we may ensure another exceptional experience.Warm regards,GiovanniGuest Relations ManagerThe Market Urban Hotel

10/10 Excellent

Robert J

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in May 2024
Response from Giovanni - Guest Relations Manager on 2024/5/10
Dear Robert,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent!
Stayed 1 night in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/5/2
Dear Jorge,We're elated to read your exuberant review and heartily thank you for your gracious words about The Market Urban Hotel. It's delightful to hear that your experiences with us reached such heights of excellence, as our committed team strives to create a seamless and memorable stay for every guest in the historic heart of Florence.Our modern comforts blended with traditional Florentine charm are designed to enhance your time with us, and we're glad they left a lasting impression. We would be thrilled to welcome you back on your next visit—hopefully soon! Whether it's to indulge in the artisanal markets nearby or to find tranquility within our urban oasis, your return is eagerly anticipated.Grazie mille,

10/10 Excellent

Zubair

Stayed 2 nights in Apr 2024
Response from giovanni on 2024/5/22
Dear Zubair,Thank you for sharing your experience at The Market Urban Hotel. We are thrilled to hear you had a nice stay with us in the heart of Florence!Our team takes great pride in providing an inviting atmosphere, complemented by the attentive service that makes The Market Urban Hotel a unique destination for travelers seeking comfort and elegance. We're delighted that these efforts contributed to your five-star experience.As you plan your next visit to Florence, we would love to welcome you back for another memorable stay, perhaps to explore more of the city's rich culture or simply to relax in the luxurious amenities that our hotel offers. Please feel free to reach out to me personally for any assistance with your future reservations.Warm regards,GiovanniGuest Relations ManagerThe Market Urban Hotel

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with lovely features like outdoor deck, amazing breakfast and nice large room.
Stayed 1 night in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/5/1
Dear Elizabeth,Thank you so much for sharing your wonderful experience at The Market Urban Hotel with us. It delights us to know that our outdoor deck served as a serene urban oasis during your stay in the heart of Florence. We are thrilled to hear that our commitment to providing a substantial and delicious breakfast added to the enjoyment of your visit. Moreover, knowing that you found our rooms to be spacious and comfortable truly warms our hearts.We strive to offer an unparalleled stay for our guests, and your acknowledgment of these efforts is the greatest reward we could aspire to. We would be honored to have you return for another memorable experience, perhaps to explore the culturally rich surroundings of Florence, or simply to unwind in the chic comfort of The Market Urban Hotel.For your next visit, consider indulging in our exclusive rooftop experiences – they offer remarkable views of the city and an ambiance that perfectly encapsulates the essence of Florentine charm. If you have any questions or need assistance planning your next stay, don't hesitate to reach out to me personally.Warm regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Giovanni on 2024/5/21
Dear Mr William,Thank you for sharing your experience at The Market Urban Hotel. We are thrilled to hear you had a nice stay with us in the heart of Florence!Our team, led by Giovanni, Guest Relations Manager, strives to provide a welcoming atmosphere and top-notch service, and it warms our hearts to know we've made your visit memorable.We would love to have you with us again. Should your travels bring you back to Florence, consider experiencing the comfort of our deluxe rooms once more, or perhaps indulge in our rooftop dining with a view of the city's historic skyline – it's a sight not to be missed!Warm regards,Giovanni & The Market Urban Hotel Team

8/10 Good

Andrea

Liked: Staff & service
Very convenient
Stayed 3 nights in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/5/1
Dear Andrea,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 Good

Vince, Coraopolis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel in heart of Florence. Nice breakfast included. Very close walk to train station. Rooms are clean and quiet but on the smaller size. Basic amenities but its all that's needed with so much to see and explore in Florence.
Stayed 3 nights in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/4/27
Dear Vince,Thank you for taking the time to share your experience at The Market Urban Hotel. We are delighted to hear that you enjoyed our central location in the vibrant heart of Florence, and that our complimentary breakfast added to your stay. It's great to know our efforts to maintain clean and peaceful rooms met your expectations, even as you took advantage of our proximity to Florence's main attractions and the train station.We appreciate your understanding that in a historic city like ours, space can be at a premium, and we're glad that our cozy accommodations served as a comfortable base for your explorations. At The Market Urban Hotel, we aim to provide all the necessary comforts for our guests while they immerse themselves in the rich culture and history of Florence.Should your travels bring you back, we would be honored to welcome you again. There's so much more to discover in Florence, and we'd love to be your home away from home once more. Feel free to reach out to me personally for any assistance with your future bookings.Warm regards,

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close to station & amenities
Stayed 1 night in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/4/27
Dear Sylvia,Thank you for sharing your wonderful experience at The Market Urban Hotel. We're delighted to hear that our convenient location close to the Florence station and local amenities added to the comfort of your stay.Our team strives to create a memorable experience for each of our guests, and your acknowledgment is truly appreciated. It's guests like you that make serving the hospitality community in Florence so rewarding.Should your travels bring you back to the city, we would love to welcome you again. Whether you're looking to explore more of Florence's vibrant culture or simply relax in our sophisticated accommodations, The Market Urban Hotel awaits your return.Warmest regards,

10/10 Excellent

Alfredo

Stayed 3 nights in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/5/12
Dear Alfredo,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 Good

Ismene

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Giovanni-Responsabile Relazioni con gli Ospiti on 2024/4/23
Thank you for your feedback!

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very nice. Front desk staff were very friendly and provided helpful suggestions and advice on restaurants and sites to see. Breakfast was good but if you dont eat breakfast everyday then you might want to just pay as you go instead of adding the extra charge when booking.
Stayed 8 nights in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/4/20
Dear Brent,Thank you for taking the time to share your experience at The Market Urban Hotel in Florence. We're thrilled to hear that you found your room to be in pristine condition and our front desk staff welcoming and knowledgeable. It's wonderful that our team's dining and sightseeing recommendations enhanced your visit to our beautiful city.We appreciate your comments on our breakfast offerings and your suggestion regarding the meal plan is truly valuable. It helps us to consider flexible options that cater to the diverse preferences of our guests.We would be delighted to welcome you back for another memorable stay. If you're planning another trip to Florence, please reach out to me personally for assistance with reservations or to explore more of our tailor-made guest services.Warm regards,

10/10 Excellent

Ori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to everything and to the train station.
Stayed 2 nights in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/4/18
Dear Ori,We are incredibly grateful for your wonderful review of The Market Urban Hotel! It is a delight to hear that our central location in Florence contributed to an enjoyable and convenient experience for you. Being close to both the heart of the city and the train station is one of the unique features that our guests frequently rave about, and we're thrilled that it left a positive impression on you too.At The Market Urban Hotel, we believe that accessibility to the vibrant local attractions and ease of travel enhance the overall stay of our guests, and your feedback confirms that our efforts are resonating with those who choose us for their Florentine adventures.Thank you once again for choosing our hotel as your residence in Florence. We are eager to welcome you back for another exceptional stay. Until then, do stay in touch!Warm regards,

10/10 Excellent

Kristain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely done. The front desk staff was exceptional helping with whatever we needed. Location is very close to train but not noisy at all.
Stayed 3 nights in Apr 2024
Response from Giovanni-Responsabile Relazioni con gli Ospiti on 2024/4/9
Dear Kristain,Thank you so much for your lovely review! It's truly rewarding to know that you found your room at The Market Urban Hotel to be nicely appointed and that our front desk staff provided exceptional service, ensuring all your needs were met with enthusiasm and care.We understand how important a tranquil yet convenient location is to our guests. It's great to hear that our proximity to the train station contributed positively to your stay without the disturbance of noise. Our team, especially at the front desk, prides itself on creating a welcoming and supportive environment so that all our guests can enjoy the very best of Florence with the utmost ease.We'd be delighted to welcome you back for another serene stay at The Market Urban Hotel, where the heart of Florence is just steps away, yet the comfort of a peaceful retreat awaits your return. Should you need any assistance planning your next visit or if you'd like to explore more of what our neighborhood has to offer, please do not hesitate to reach out.Warm regards,GiovanniGuest Relations Manager, The Market Urban Hotel

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/4/27
Dear Timothy,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service and wonderful property. We would absolutely stay here again. Thank you!
Stayed 3 nights in Apr 2024
Response from Giovanni - Guest Relations Manager on 2024/4/7
Dear Jason,Thank you so much for your glowing review of The Market Urban Hotel. We're absolutely delighted to hear that you enjoyed our exceptional service and the wonderful ambiance of our property. Your kind words are greatly appreciated and serve as encouragement to our team, who are dedicated to providing a memorable experience for each of our guests.We are thrilled that you're considering The Market Urban Hotel for your future stays in Florence, and we eagerly look forward to welcoming you back. Our city has much to offer, and we hope you will choose to experience more of its charm with us.Please feel free to reach out for your next visit so that we can ensure another perfect stay. If there's anything specific you enjoyed or would like to experience next time—be it a city tour or a quiet evening at our rooftop terrace—do let us know. We strive to make each visit better than the last.Thank you once again for your review. Do think of The Market Urban Hotel as your home away from home whenever you find yourself in Florence.Warm regards,

10/10 Excellent

Kelvin, Fulshear

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and amazing staff
Stayed 1 night in Mar 2024
Response from Giovanni - Guest Relations Manager on 2024/3/31
Dear Kelvin,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Lisbel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Market Urban hotel was absolutely amazing, super clean, great location, staff beyond friendly, very high end in every way!
Stayed 4 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on 2024/3/28
Dear Lisbel,We are thrilled to hear that your stay at The Market Urban Hotel in the heart of Florence was such a delightful experience! Your kind words about the spotless condition of our hotel, our prime location, and the friendly demeanor of our staff warm our hearts and affirm our commitment to excellence.We take great pride in offering an atmosphere that is at once welcoming and luxurious, and it gives us immense pleasure to know we've succeeded in providing a high-end experience for you. Our goal is to create a memorable stay for each and every guest, and it's wonderful to see that reflected in your review.Your commendation of our devoted team is especially appreciated; they work tirelessly to ensure that all our guests feel at home from the moment they step through our doors.We would be honored to have you return to The Market Urban Hotel for another exceptional visit. Whether you're looking to explore more of Florence's enchanting streets or simply wishing to unwind in refined comfort, our doors are always open to provide you with an unparalleled hospitality experience.Thank you once again for sharing your thoughts. We look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Loong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice the place to stay and all the interesting places within walking distance, Very happy to have been there.
Stayed 3 nights in Mar 2024
Response from Urban Crew on 2024/3/25
Dear Loong,Thank you for taking the time to share your experience at The Market Urban Hotel! We are delighted to hear that you found our location in the heart of Florence to be convenient for exploring the city's fascinating sites. Our team, especially here in the city renowned for its art and history, is committed to ensuring that our guests are positioned to enjoy all the treasures within easy reach.It's fantastic to know that your stay with us contributed to a memorable trip. We always aim to create a comfortable and welcoming atmosphere, where every guest can feel truly at home amidst the urban charm of Florence.Should your travels bring you back to our enchanting city, we would be thrilled to welcome you once again for another delightful experience. Remember, The Market Urban Hotel is your go-to destination for top-tier service and an unbeatable location when you're looking to immerse yourself in everything Florence has to offer.Warmest regards,

10/10 Excellent

Nigar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to all staff in reception. Very kind, welcome and help any time you need. Hotel is located in 5-10 min from heart of Florence .
Stayed 3 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on 2024/3/20
Dear Nigar,thank you ever so much for taking the time to post on your review of your recent stay with us here in Florence.We are really happy to see that you found the room comfortable and also that the team were so friendly and helpful; we strongly believe and try to provide services from the guests’ point of view to let them enjoy our beautiful city and give all the assistance they may need. Great to see that our central location worked so well for you :))We really hope to welcome you back as soon as you will plan your next visit in Florence. Warm regards,

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service
Beautiful hotel would stay here again
Stayed 2 nights in Mar 2024
Response from Lorenzo on 2024/3/18
Thank yoyu very much for your kind review.Our team will be delighted to hear that youenjoyed your stay.We trust we will have the opportunity to welcome you back in the near future. Kind regards.

10/10 Excellent

Michael, hermitage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at the boutique hotel is FIRST RATE and should be a strong consideration for staying there, in addition to the close proximity to both the train station and the historic center of Florence. Giovanni, in particular, was an excellent concierge and front desk associate. Staying at this hotel will save you taxi money getting to the area of the train station where many tours leave and where you can ride a tram in direct from the airport in 30 minutes.
Stayed 3 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on 2024/3/17
Dear Michael,Thank You for taking time to share a review on your experience about your stay at our boutique hotel.We are delighted to hear that you not only appreciated the central location of our hotel but also our kind staff.Your remarks about our breakfast in particular make us very happy because our team works hard on offering great products in a nice setting with an impeccable service.It was truly a pleasure to personally take care of you throughout your stay with us :)))We hope to have the pleasure of welcoming you back very soon. Warm regards,

10/10 Excellent

Dan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very convenient location, good restaurants nearby. Good access to the conference center.
Stayed 3 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on 2024/3/14
Dear Dan,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 Good

Greer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy
Stayed 2 nights in Feb 2024
Response from Giovanni - Guest Relations Manager on 2024/2/23
Dear Greer,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Close to the train station and to all the major sites. Staff was also very friendly.
Stayed 3 nights in Jan 2024
Response from Giovanni - Guest Relations Manager on 2024/1/17
Dear Rita,Thank you for taking the time to write and share your experiences about Your stay with us with this great review!!!!We are delighted to read that You enjoyed our central location: our boutique hotel is located in the historical city center of Florence, really close to San Lorenzo Central Market where You could taste traditional Florentine dishes, the central station, the Dome and the main attractions that the city has to offer.We thank you also for complimenting the service you received. We look forward to welcoming you back. Kind regards,

10/10 Excellent

Darlene Mary Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk and breakfast place were so accommodating and professional. They were always so helpful. The hotel was located so close to Sta. Maria Novella train station, as well as the Duomo and other landmarks.
Stayed 2 nights in Jan 2024
Response from Giovanni - Guest Relations Manager on 2024/1/13
Dear Darlene Mary Irene,thank you ever so much for taking the time to post on your review of your recent stay with us here in Florence.Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our boutique hotel. It is nice to know that you were satisfied with our amazing location and the service of our team :)))We hope to have the pleasure of welcoming you backKind regards,

10/10 Excellent

Darlene Mary Irene

Stayed 3 nights in Jan 2024
Response from Giovanni - Guest Relations Manager on 2024/1/13
Dear Darlene,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards,

10/10 Excellent

Aleksey, Nicosia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 3 minutes away from the SMN train station, 5 minutes from the historic center. Perfect for a business traveler for a short stay
Stayed 1 night in Jan 2024
Response from David on 2024/1/12
Dear AlekseyThank you so much for your wonderful review and for this perfect five star rating!We are sincerely grateful you chose the Market Urban Hotel.It is really lovely to see how much you enjoyed your time with us.We are looking forward to welcoming you back in the near futureBest regards,

10/10 Excellent

Prima

Traveled with family
Walking distance to train station, most of the popular sites and very kind/helpful staff.
Stayed 2 nights in Jan 2024
Response from David on 2024/1/10
Dear Prima,Thank you very much for a truly wonderful review!We sincerely appreciate your taking the time to share your positive impressions on this platform following your recent visit to the Market Urban Hotel. We are very glad you enjoyed our great location.Moreover, it is always a pleasure seeing the warm hospitality from our teams highlighted as such , and we will certainly will not miss to thank our team members for looking after you so well.We do hope to have the pleasure of welcoming you back very soon!Regards

10/10 Excellent

Virginia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good central location, friendly staff.
Stayed 3 nights in Jan 2024
Response from David on 2024/1/10
Dear Virginia,Grazie mille for a truly wonderful review!It is really lovely to see how much you enjoyed your time with us and we are so pleased you appreciated our perfect location in the heart of Florence , the cleaness and most importantly the warm service delivered.Thank you again for your visit , and we all very much look forward to welcoming you back in the near future.Regards,

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central place to stay in Florence
This hotel is a good central place to stay with very nice staff and a great breakfast selection, an issue i would have is the terrible smelling cleaning products they use... Also, on check in i was not offered a room upgrade or the complimentary drinks as a gold member, I book certain hotels for the extras offered and get very disappointed when they are not carried out.. or even offered
Stayed 2 nights in Jan 2024
Response from David on 2024/1/10
Dear Shane,thank you very much for your kind words, we really appriciated your lovely review.Will you please accept my sincere apologize if we didn't provide to you complimentary drinks, we did a huge mistake. I'm sorry.We hope to see you a gain in a not to distant future and, believe me, we will do our best in order to make your stay memorable.Warmest regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a family room which is spacious and in good condition. The only downside is the limited space in the sink area makes it hard to store the toothbrushes and other items for a family of 4.. Otherwsie, everything is great!!
Stayed 4 nights in Dec 2023
Response from David on 2024/1/10
Dear Anonymous,Thank you very much for your wonderful review.We are absolutely delighted that you had a great stay with us in Florence. Once again, thank you very much for your suggestion regarding "limited space in the sink". We will share your comment with our Houskeeping depatment.Looking forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Jorge, Miami

Business traveler, Traveled with family
Liked: Cleanliness
Excellent location
Stayed 1 night in Jan 2024
Response from David on 2024/1/10
Dear Jorge,Thank you very much for choosing the Market Urban Hotel for your visit to Florence.We are delighted to read you loved your stay with us and we are very grateful for your kind words regarding the location.We all look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Linlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient, walkable to most of the tourist areas. Rooms are clean, modern and bright, which I like the most. Staffs are very friendly and helpful. We went to Florence as a family. Enjoy the staying very much. Definitely recommend!
Stayed 3 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on 2024/1/4
Dear Linlin,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

6/10 Okay

Jorge, Miami

Traveled with family
Liked: Staff & service
Short distance from the train station and monument
Stayed 3 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on 2024/1/7
Dear Jorge,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Mary

Stayed 3 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on 2024/1/8
Dear Marythank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and welcoming.
Stayed 4 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on 2023/12/30
Dear Richard,thank You for Your positive feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Vinaykumar, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Market Urban in Florence, Italy, is an exceptional value-for-money choice, particularly suited for tourists. Its location is unbeatable, being within walking distance from major attractions, restaurants, and shopping areas. Our stay in a quadruple room with two double beds was outstanding, easily one of the best accommodations for a party of four. The room's cleanliness, spaciousness, and maintenance were top-notch, meeting even the high standards of my family, who are particularly meticulous about cleanliness. The front desk staff deserve special mention for their constant warmth and readiness to assist guests, enhancing our overall experience. Do not be deceived by the hotel's modest exterior or compact lobby. For tourists, the essential factors are convenience, cleanliness, and comfort - the '3 Cs.' On these criteria, Hotel Market Urban scores a perfect 10/10. This establishment truly understands and delivers on the needs of its guests." I would love to come back and stay here again with family.
Response from Giovanni - Guest Relations Manager on 2023/12/23
Dear Vinaykumar,Thank you for such nice and attentive review; we appreciate Your feedback and the description about our boutique hotel.It is fantastic to know you felt comfortable with our equipped and comfortable family rooms, specially designed to provide our guests the best rest possible and making you feel like home.Our staff, housekeeping as well as front desk, work hard to make you feel like home and we are happy when we achieve it. We also appreciate your remark on our central location :))We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023
Response from David on 2024/1/10
Dear Eric,Thank you very much for such lovely review.We sincerely appreciate your positive feedbacks.We all very much look forward to welcoming you back in the near future.Kind regards,David

6/10 Okay

Cat

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy to walk around the area and close to the train station.
Stayed 2 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on 2023/12/18
Dear Cat,Thank You for taking time to share a review on your experience about your stay at our boutique hotel.As You wrote, The Market Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance. We hope to have the pleasure of welcoming you back.Kind regards,

10/10 Excellent

nick

Stayed 3 nights in Dec 2023
Response from David on 2024/1/3
Dear Mr Nick,Thank you very much for your lovely review.We are delighted to read you had a perfect stay with us and we are sincerely grateful for your positive feedback .Thank you once again for your recent visit and we all very much look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Robert

Traveled with family
The Hotel was very quaint and charming, wonderful boutique Hotel! Our room was very clean and well maintained. The staff was super friendly, and very accommodating. We would definitely recommend it to our friends!
Stayed 1 night in Dec 2023
Response from Giovanni - Guest Relations Manager on 2023/12/12
Dear Robert,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.We are delighted that you enjoyed our decor. We are very proud of our unique designs and colours throughout the hotel so it is great to see that you also liked this!We are so pleased to hear that the team looked after you well. After all, it is people who make the difference :))We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Huan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient for the travellers.
Stayed 3 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on 2023/12/8
Dear Huan,Thank you very much for your kind review on Hotels.comWe are glad to hear that our location was just perfect for you: our boutique hotel is located in the heart of the city, few minutes walking distance the main attractions of Florence.We will be looking forward on welcoming you back again in near future.Kindest regards,

8/10 Good

Leslie, Mercer Island

Liked: Staff & service, amenities
Great staff and location but strange smells
Stayed 2 nights in Dec 2023
Response from Giovanni - Guest Relatiosn Manager on 2023/12/6
Dear Leslie,thank You for Your positive feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredibly friendly and accommodating, short walk to Santa Maria-Novella station, literally across the street from the leather goods market.
Stayed 1 night in Nov 2023
Response from Giovanni - Guest Relations Manager on 2023/12/6
Dear Bonnie,It's such a gift to read your wonderful review!We are thrilled to read you enjoyed our central location which makes walking to some of the best attractions our amazing city has to offer: our boutique hotel is located in the historical city center of Florence, really close to San Lorenzo Central, the central station, the Dome and all other main attractions are walking distance far from us.We all look forward to seeing you again on your future visits to Florence.Kind regards

4/10 Poor

Sruthi

I wouldn’t recommend staying here, the hallways and common area smell. I’m surprised there aren’t more reviews about this. After staying here, I looked at previous reviews and seems that the smell has been an issue since 2019 lol. The location is nice but I’m sure you can find a better place.
Stayed 2 nights in Nov 2023
Response from Michele Piccione-Hotel Manager on 2023/11/30
Dear Sruthifirst of all, thank you for choosing our hotel and I am sorry that during your stay you encountered a problem which, as you can verify, was present in 2019 immediately after the re-opening of the hotel for renovation but which was promptly resolved at the time . We will carry out further checks, although I must remember that the hotel is in the heart of the historic center with many restaurants around which do not always produce good smells. However, we would have been pleased if, by reading the other reviews, you could have also appreciated what is often said about our perfect location, spotlessly clean rooms and above all kind and always helpful staff!best regards.

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station and the airport pick up location. Super easy to drag luggage a couple blocks to the hotel. We walked everywhere. Everything was reasonably in easy walking distance. We ate our way across Italy and didn't gain weight! Thanks to walking everywhere. Hotel staff was very nice, always with a greeting coming and going. Breakfast was very nice. Also some nice local restaurants nearby. Well recommended.
Stayed 4 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on 2023/12/2
Dear Jimmy,Thank You for taking time to share a review on your experience about your stay with us!We are glad to read that you enjoyed our location, a few steps away from Florence's main attractions and a wide range of restaurants and bars, and the comfort of your room!As our aim is to satisfy all the needs of our guests and make them feel at home, we are proud to read that we have achieved our mission.We hope to have the pleasure of welcoming you back very soon. Warm regards,