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Reviews of Homewood Suites by Hilton Florence

3 out of 5
Homewood Suites by Hilton Florence
3450 W Radio Drive, Florence, SC

Reviews

8.4

Very Good

Rating 10 - Excellent. 319 out of 544 reviews" "
Rating 8 - Good. 108 out of 544 reviews" "
Rating 6 - Okay. 36 out of 544 reviews" "
Rating 4 - Poor. 35 out of 544 reviews" "
Rating 2 - Terrible. 46 out of 544 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LaQuisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Y
Stayed 1 night in May 2024

10/10 Excellent

Tachia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very updated and clean. Staff was so courteous and pleasant. My only complaint is pet owners should be on their own floor. We were next door to a dog owner and it was very noisy. I love animals so that was not the issue. The dog barked at everything.
Stayed 1 night in May 2024

2/10 Terrible

Edward

Hotel had over booked and tried to refer us to undesirable hotel.
Stayed 1 night in May 2024

2/10 Terrible

Kendall

Stayed 1 night in Apr 2024

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very clean, pet friendly .
Stayed 1 night in Apr 2024

6/10 Okay

Hanna

Traveled with partner
Room was decently clean but the floors seemed a little dirty. My husband and I definitely liked how the room was laid out. The pillows on the bed were awful and not comfortable at all. The hotel was pretty quiet all in all.
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable, staff was friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Adam

Stayed 1 night in Feb 2024

8/10 Good

MURAT

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We stayed there overnight on our way to Florida. Overall we had a good stay. The room was big and clean but breakfast needs improvement. Not too many choices.
Stayed 1 night in Feb 2024

4/10 Poor

Eltoinette

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Upon check-in I inspected the sheets due the pillows being extremely wrinkled and the room smelled of Lysol spray. When i pulled the comforter over the sheets and the pillow cases had stains. It was obvious the only thing done was the staff pulled the comforter set up to make the bed. When I went to the house keeper that was in the next door cleaning and informed her the sheets were not changed, she immediately said to me she knows exactly who that was that cleaned the room, because this person does that all the time. The housekeeper then proceeds to call the manager on her work phone which she had on speaker and I even heard the manager say, "she did this again?' Clearly this is a known issue the hotel knows their employees are not changing sheets for new check-in and they still work there. This was beyond disgusting and made my stay very unpleasant to know this. After driving over 10 hours and experience an matter like this was not tasteful and for the staff to know this is a known issue of sheets not being changed, is beyond me. What if I was someone who does not insect, this not sanitized and a health hazard. The only action that was taking was my room got changed, no extra perks or anything else. Beware of your sheets not clean upon check in, as they only spray lysol.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfy
Staff was very nice, room was clean and very comfortable. this was our 2nd stay at this hotel and will stay there again if needed. Plenty of food & restaurants in the area as well.
Stayed 1 night in Jan 2024

6/10 Okay

ROBERTO

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Xu

Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Broken and incomplete crib for our baby
The pack and play we were told would be available for our baby did not have a mattress or sheet. There were no wash clothes available in the room.
Stayed 1 night in Jan 2024

8/10 Good

Henry

Stayed 2 nights in Dec 2023

10/10 Excellent

Landon

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

8/10 Good

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel! I enjoyed my stay. The only complaint I have, is my room was in the front just behind the flag pole. So, the super bright lights that shine on the flag pole shined directly into my room all night. The blackout curtains didn’t stand a chance.
Stayed 2 nights in Jan 2024

8/10 Good

Thiago

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome stay. Rooms was gigantic which is great for kids and adults. Kitchen inside the room has everything one needs to get by. Only thing was that we pulled the sofa from the wall and noticed that no cleaning was anywhere near there for a while.
Stayed 1 night in Jan 2024

10/10 Excellent

DOROTHY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DC Visitors
Stayed 2 nights in Jan 2024

10/10 Excellent

Chrysa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
More homey than most hotels. Clean and convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing and asked us over and over if our stay was going well. They were great and the breakfast was really good!!
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great place…..will be back!
Stayed 1 night in Jan 2024

10/10 Excellent

juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service
Stayed 1 night in Jan 2024

6/10 Okay

Anne

Liked: Staff & service
The property appears on the newer s
Stayed 1 night in Dec 2023

4/10 Poor

Slater,, Colonia

Disliked: Cleanliness, property conditions & facilities
First floor room was by stairwell and it was very noisy.
Stayed 1 night in Dec 2023

8/10 Good

Alfredo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

LaSharon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Vuk

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The electric vehicle charger is only for Teslas. Wish we knew that before we booked.
Stayed 1 night in Dec 2023

10/10 Excellent

Giya

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. The staff was very nice and the rooms had a lot of space and was very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Candice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best free hotel breakfast I've ever had! Everything clean and great customer service.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
Hotel was nice, modern and clean. Our room was quiet. We would definitely stay here again.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New but Worn down
Staff was friendly but our hotel room and bathroom was dirty. The carpet was stained and the walls in the bathroom were filthy. My daughter and I also had the worst allergies while in the room. I’m surprised the hotel is newer but so worn down already.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tamikia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff provided Outstanding Customer Service.
Stayed 2 nights in Nov 2023

4/10 Poor

Sarah

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty dishes, walls and floors dirty
Stayed 1 night in Nov 2023

6/10 Okay

Heather

Traveled with family
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Oct 2023

10/10 Excellent

Sallie, West Palm Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff and breakfast food.
Stayed 1 night in Oct 2023

8/10 Good

Natosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tejas

Stayed 1 night in Oct 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff, clean room.
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean rooms
Stayed 1 night in Sep 2023

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Have stayed here three times
We have stayed here three times now and this was the first time we were slightly annoyed. The bed was nice and comfy the bathroom was clean, the breakfast was yummy. The only negative I can say is check in was not good. Check in time was 3pm we got there at 4pm and our room was not ready for us till 5:20. Then we went to the desk for a blankt and there were none clean. we were told one would be brought up when it was clean. That didn't happen.
Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the outside to the inside was beautiful.
Stayed 1 night in Sep 2023

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
I really enjoyed my stay. No problems and I would definitely recommend and stay there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I had never stayed at a Homewood before. I will in the future. Very nice place Affordable, too.
Stayed 1 night in Sep 2023