接待櫃台

貝爾尼尼皇宮飯店的評分

5 out of 5
貝爾尼尼皇宮飯店
Piazza San Firenze 29, Florence, FI

評論

9.6

好極了

10 分,有夠讚;1003 則評論中有 809 則" "
8 分,不錯哦;1003 則評論中有 154 則" "
6 分,一般般;1003 則評論中有 25 則" "
4 分,不太好;1003 則評論中有 9 則" "
2 分,很糟糕;1003 則評論中有 6 則" "

9.8/10

整潔度

9.8/10

員工素質

9.4/10

設施服務

9.4/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店還會幫客人做生日
飯店地點好,但很貴。設備很舊清潔人員認真打掃。
於 2019 年 5 月住了 3 晚
David Foshci 於 2019年6月7日回覆
Dear Guest, Thanks for your positive review. I am glad to read that you enjoyed your stay at Bernini Palace, specially the location, helpful and friendly staff. Looking forward to welcoming you back. Best regards, Davis Foschi General Manager

6/10 一般般

NANCY

喜歡:整潔度和住宿環境和硬體
就價格而言 已經很不錯了^^ 就位於舊宮附近 不到5分鐘距離 非常方便

8/10 不錯哦

Sau Yee

喜歡:員工素質、住宿環境和硬體和客房舒適度
Nice Hotel in Florence
Room was beautiful and classically decorated. upon our arrival, we noticed that there were 3 (human?) hairs in the guest bathroom, called the front desk n a maid was immediately sent to our room to do the cleaning. Breakfast was above avg, the restaurant for breakfast buffet was wonderful.

10/10 有夠讚

salvator

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location was perfect..short walking distance to everywhere in the historic center..hotel staff were friendly and efficient...the room was small but very nicely appointed
於 2024 年 5 月住了 5 晚

8/10 不錯哦

Margie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
David Foschi, General Manager 於 2024年5月15日回覆
Dear Guest, it has been a pleasure to welcoming you at the Bernini Palace hotel, best regards

10/10 有夠讚

Carolyn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel in the heart of historic Florence. The staff were welcoming and very attentive to our needs. Lovely continental breakfast was included.
於 2024 年 5 月住了 1 晚
David Foschi, General Manager 於 2024年5月15日回覆
Dear Guest, thank you for your kind words! We're delighted that you enjoyed your stay at our beautiful hotel in the heart of historic Florence. It's wonderful to hear that our staff provided you with a warm welcome and attentive service throughout your time with us. We're also glad you appreciated the lovely breakfast that was included. We hope to have the pleasure of welcoming you again for another memorable stay in the future!Best regards

10/10 有夠讚

pam,San Antonio

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved this beautiful property and the convenient location right in the heart of everything. The breakfast was good in a beautiful, spacious location, with eggs, meat, cheeses, and bakery items. Our room was beautiful but was around a lot of corners and up and down stairs; the elevator did not go to our floor. We took the elevator and then had to walk down or up stairs to get to our floor. There was no view, and there was a slight musty smell in the room—only slight, but present. We did not ask to move rooms, so that is on us. Water was provided free each day, and there was a refrigerator. The bed and pillows were comfy after a long day of touring and walking around. The staff were courteous and helpful. There was a laundromat around the corner from the hotel, which was convenient for us since we were on a three week sojourn using carryon luggage. We were able to put laundry in the washer and then walk around the area shopping, eating gelato, or sitting by Santa Croce church. I found my favorite pottery lady only 4 doors down from the laundromat, which was fabulous. I definitely would stay there again. PS. There’s a nice leather shop, Lorenzo’s, across the street towards Piazza Della Signoria.
於 2024 年 4 月住了 5 晚
David Foschi, General Manager 於 2024年5月15日回覆
Dear Guest, We're pleased to hear that you appreciate our beautiful property and enjoyed the convenient location in the heart of everything. Your compliments about the breakfast and spacious dining area are much appreciated. We thank you for your report andit's wonderful to hear that you appreciate the amenities such as complimentary water, refrigerator, and comfortable bedding to be enjoyable after a long day of exploring. We're glad our team could assist you during your stay, and we're delighted to know that you found nearby amenities such as the laundromat and shops convenient for your needs.We're thrilled to hear that you would stay with us again, and we look forward to welcoming you again in the future! Thank you for choosing to stay with us, best regards

10/10 有夠讚

KARIM

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ma chambre était un véritable havre de paix, élégamment décorée. Le confort et le service étaient impeccables, répondant à toutes mes attentes. Un moment particulièrement mémorable a été mon anniversaire, que l'hôtel a célébré avec une délicate attention : une bouteille de champagne soigneusement disposée dans ma chambre. Ce geste a ajouté une touche spéciale à mon séjour et témoigne de l'attention portée aux détails par l'équipe de l'Hôtel Bernini. En résumé, je recommande vivement l'Hôtel Bernini à tous ceux qui recherchent une expérience unique à Florence. L'accueil chaleureux, l'emplacement central et le souci du détail font de cet établissement un choix incontournable pour un séjour inoubliable en Toscane.
於 2024 年 5 月住了 4 晚
David Foschi, General Manager 於 2024年5月15日回覆
Dear Guest, Thank you for your wonderful comments! We're pleased to hear that your room was a true haven of peace, elegantly decorated to your liking. It's fantastic to know that the comfort and service exceeded your expectations.We're thrilled that we could make your birthday celebration memorable with the delicate attention of a carefully placed bottle of champagne in your room. It's gestures like these that we believe add that extra special touch to our guests' stays, and we're glad it made your experience with us even more enjoyable.Thank you for recommending Hotel Bernini to others seeking a unique experience in Florence. We take great pride in our warm hospitality, central location, and attention to detail, and we're thrilled that these aspects made your stay unforgettable. We look forward to welcoming you again for another memorable stay in Tuscany!Best regards

10/10 有夠讚

susanne

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location Beautiful hotel (former palace)!! Excellent service at check in
於 2024 年 5 月住了 2 晚
David Foschi, General Manager 於 2024年5月15日回覆
Dear Guest, Thank you for your review! We're pleased to hear that you enjoyed our hotel's perfect location and the excellent service during check-in. We strive to provide memorable experiences for all our guests, and we're delighted that we could exceed your expectations and we look forward to welcoming again!Best regards

10/10 有夠讚

ayman

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location and good service and clean
於 2024 年 4 月住了 3 晚
David Foschi, General Manager 於 2024年5月2日回覆
Dear Guest,We're pleased that you appreciated our location, service, and cleanliness! Providing a prime location, excellent service, and maintaining high cleanliness standards are top priorities for us. Thank you for recognizing these aspects of your experience. We hope to have the pleasure of hosting you again in the future! Best regards

10/10 有夠讚

Frank

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Very Centrally located. Old warm charm with all modern amenities. The staff is superb! When in Florence I wouldn't stay anywhere else.
於 2024 年 4 月住了 2 晚
David Foschi, General Manager 於 2024年5月2日回覆
Dear Guest, thank you so much for your glowing review! We're delighted to hear that you enjoyed our centrally located establishment, blending old-world charm with modern comforts. Our team takes great pride in providing superb service, and we're thrilled that you had such a positive experience. We look forward to welcoming again on your next visit to Florence!Best regards

8/10 不錯哦

Daniel,Mendham

喜歡:整潔度、員工素質和設施服務
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ian Martin

情侶出遊
喜歡:設施服務
First class hotel. Excellent service. Very helpful staff.
於 2024 年 4 月住了 4 晚
David Foschi, General Manager 於 2024年4月27日回覆
Dear Guest, thank you for your kind words! We're delighted to hear that you had a first-class experience at our hotel. Providing excellent service and being helpful to our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of welcoming you again in the future!Best regards

10/10 有夠讚

Sarah,Singapore

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location is excellent. The staff are wonderful. Breakfast is fabulous. Great trattoria nearby. It’s a comfortable hotel in a traditional style. Lovely building. Nice bar. I travelled alone and felt very comfortable in the lobby/ bar relaxing with an Aperol spritz in my own.
於 2024 年 4 月住了 4 晚
David Foschi, General Manager 於 2024年4月27日回覆
Dear Guest, thank you for your review! We're delighted to hear that you enjoyed our hotel's excellent location, wonderful staff, and fabulous breakfast. We're also glad you found our traditional style comfortable and appreciated the lovely building and nice bar. It's fantastic to know that you felt comfortable , especially while relaxing in our lobby/bar with an Aperol spritz. We hope to welcome you again soon!Best Regards

10/10 有夠讚

FRANCISCO,SAN YSIDRO

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The best Five stars*****
於 2024 年 3 月住了 3 晚
David Foschi, General Manager 於 2024年4月22日回覆
Dear Guest, we thank you for your five-star rating! We're delighted to hear that you had such a positive experience with us. We look forward to welcoming you again in the future! Best regards

10/10 有夠讚

Jeanne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was absolutely lovely, warm and welcoming. The hotel decor and atmosphere was exquisite. Perfect location for being able to walk everywhere! We absolutely loved Florence and hope to be back.
於 2024 年 4 月住了 2 晚
David Foschi, General Manager 於 2024年4月22日回覆
Dear Guest,Thank you so much for your wonderful review! We're pleased to hear that you enjoyed your stay with us at our hotel in Florence. It's fantastic to know that you found our team to be lovely and welcoming, and that you appreciated the exquisite decor and atmosphere of the hotel. We're delighted that our central location made it convenient for you to explore the city on foot. We would be more than happy to welcome you again anytime you decide to visit Florence again!Best regards

10/10 有夠讚

José Ramón López

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicación y al ser recibidos en la recepción por el concierge Stefano nos hizo sentir muy bien por su amabilidad, además de que se nos obsequió una botella de vino . El lugar es magnífico además de histórico, muy buen desayuno y ubicación perfecta
David Foschi, General Manager 於 2024年4月10日回覆
Dear Guest,thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests feel welcome is our top priority. We're also pleased that you found our location to be excellent and enjoyed the historic charm of our property. We strive to offer a memorable experience, from our delicious breakfast to our convenient location. We hope to have the pleasure of welcoming you again in the future! Best regards,

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best staff! They very much care about your experience and made every effort to help us have a great experience in Florence. Thank you! You setup reservations for us and we had some of the best food we have ever had in Italy. =)
於 2024 年 3 月住了 2 晚
David Foschi, General Manager 於 2024年4月10日回覆
Dear Guest,thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience in Florence and that our staff could contribute to making your time there memorable. It's always our goal to ensure our guests have the best possible experience, from assisting with reservations to providing recommendations for delicious dining options. We appreciate your feedback and hope to welcome you again in the future! Best regards

10/10 有夠讚

Ethel Aranas,Lexington

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location.
於 2024 年 3 月住了 9 晚
David Foschi, General Manager 於 2024年4月8日回覆
Dear Guest, thank you! We're glad you appreciate the location. Kind regards,

10/10 有夠讚

Dominick

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
David Foschi, General Manager 於 2024年4月8日回覆
Dear Mr. Dominick, it has been a pleasure to have you as our Guest. Best regards

10/10 有夠讚

Tiffany

於 2024 年 3 月住了 1 晚
David Foschi, General Manager 於 2024年4月22日回覆
Dear Guest, we thank you for having choosing to stay at the Bernini Palace Hotel and we are looking forward to welcoming you again in the future, best regards

10/10 有夠讚

Tamalyn

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 1 晚
David Foschi, General Manager 於 2024年4月22日回覆
Dear Guest, it has been a pleasure to wleocming you at the Bernini Palace Hotel, best regards

10/10 有夠讚

Patricia

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel is in a great location and you couldn’t ask for better staff! The front desk staff are incredibly helpful and friendly - we felt very much at home there and loved our stay!
於 2024 年 3 月住了 4 晚
David Foschi, General Manager 於 2024年3月27日回覆
Dear Guest, We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our staff and our location. We strive to provide a welcoming and comfortable experience for all our guests, and we're glad to hear that we succeeded with you. We hope to welcome you again in the future, best regards

10/10 有夠讚

nicholas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Very friendly and helpful staff. Nice quiet room.
於 2024 年 3 月住了 4 晚
David Foschi, General Manager 於 2024年3月26日回覆
Dear Guest,thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. Providing a quiet and comfortable room environment is important to us, and we're delighted that you appreciated it. We hope to welcome again for another pleasant stay in the future!Best regards

10/10 有夠讚

alexander,las vegas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is great Couple minutes walk from everything There was some construction work going on the staff apologized for the inconvenience & we were afford a bottle of champagne & a bottle of wine. Great gesture
於 2024 年 3 月住了 2 晚
David Foschi, General Manager 於 2024年3月15日回覆
Dear Guest, we are delighted to hear that you appreciated our location. We are pleased to inform you that maintenance is an integral part of our ongoing commitment to ensure a comfortable and welcoming environment for our guests. During this period, we have take the opportunity to make improvements and updates to the facility to make it even more pleasant and inviting for all those who stay with us, and we thank you for your understanding.We have already completed the refurbishment of various floors around the elevator landings, removing the carpet and redoing the flooring with a marble effect and we are planning to replace all the carpeting in the various corridors soon.We want to clarify that these are not intrusive or noisy works, so we want to reassure you that we will minimize any inconvenience to protect your stay. When you return to Hotel Bernini, you will be welcomed into an even more splendid and meticulously cared for structure.Sincerely,

10/10 有夠讚

Don

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an issue with our bed that was handled promptly. A great example of a top quality hotel.
David Foschi, General Manager 於 2024年3月8日回覆
Dear Guest, we're delighted to hear that we were able to promptly address the issue with your bed. Ensuring our guests' comfort and satisfaction is priority to us, and we're glad we could demonstrate our commitment to providing top-quality service.We truly appreciate your kind words and hope to have the opportunity to welcome you again for another excellent stay in the future!Best regards,

10/10 有夠讚

Katherine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel in a great location and historical and artistic influences within the hotel. Staff couldn't have been more friendly and helpful. A lovely room, very quiet with an interesting breakfast area.
於 2024 年 3 月住了 2 晚
David Foschi, General Manager 於 2024年3月6日回覆
Dear Guest, thank you for your kind words regarding your recent stay at our hotel. We're pleased to hear that you found our location convenient and appreciated the historical and artistic influences within our establishment. Our staff takes great pride in providing friendly and helpful service, and we're delighted that they made your experience memorable. We're also pleased to know that you enjoyed your quiet room and found our breakfast area interesting.We hope to have the pleasure of welcoming you again for another enjoyable stay in the future. Best regards,

10/10 有夠讚

Christine Margaret

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Hotel in central location close to tourist attractions and amenities. Staff welcoming and helpful. Room comfortable and house keeping’s attention to detail made for an enjoyable stay.
於 2024 年 2 月住了 2 晚
David Foschi, General Manager 於 2024年2月21日回覆
Dear Mrs.Christine,I'm delighted to hear that you enjoyed your stay at our centrally located hotel. Our team takes great pride in providing welcoming and helpful service to our guests. I'm pleased to know that you found your room comfortable and appreciated the attention to detail from our housekeeping team. We hope to have the pleasure of welcoming you again on your next visit!Best regards

10/10 有夠讚

Savvas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic stay at this beautiful hotel perfectly positioned in the heart of Florence. All staff were excellent and made us feel very welcome and comfortable. Restaurant was also great - food was top quality washed down with a local wine.
於 2024 年 2 月住了 4 晚
David Foschi, General Manager 於 2024年2月20日回覆
Dear Guest, I thank you so much for your fantastic review! I'm pleased to hear that you had a wonderful stay at our beautiful hotel in the heart of Florence. It's great to know that our team made you feel very welcome and comfortable throughout your visit. Providing excellent service is our top priority, and we're delighted that you experienced it.We're also glad to hear that you enjoyed dining at our restaurant and that you found the food and local wine to be top quality. Thank you for choosing to stay with us and for sharing your feedback and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 有夠讚

Keith

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient for sightseeing. Some bedside furniture was not practicable,
於 2024 年 2 月住了 4 晚
David Foschi, General Manager 於 2024年2月20日回覆
Dear Mrs. Keith, I 'm delighted to hear that you found our hotel to be very convenient for sightseeing during your visit to Florence, kind regards

10/10 有夠讚

Professor John

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A great place to stay
The staff are great and friendly. They remembered me my name and room number. Great place to stay in Florence
於 2024 年 2 月住了 4 晚
David Foschi, General Manager 於 2024年2月20日回覆
Dear Professor John, I thank you so much for your wonderful review! I'm glad to hear that you had a great experience with our personel and that they made you feel welcomed and remembered during your stay. Providing personalized service is important to us, and we're glad to know that it made a positive impact on your visit.We're delighted that you found our hotel to be a great place to stay in Florence. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back again soon!Warm regards,

10/10 有夠讚

HELIO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Florença com conforto
Excelente, hotel, acomodações muito confortáveis, equipe muito atenciosa, ótimo café da manhã, localização espetacular. Éramos 4 e ficamos em um quarto duplo muito bom.
於 2024 年 2 月住了 5 晚
David Foschi, General Manager 於 2024年2月20日回覆
Dear Guest,thank you very much for your fantastic review! I'm delighted to hear that you had an excellent experience at our hotel. It's wonderful to know that you found our accommodations very comfortable and that our personel were attentive to your needs.I'm delighted that you enjoyed our excellent breakfast and that you found our location spectacular. It's fantastic to hear that being a party of four, you found our family room to be very beautiful and suitable for your stay.We appreciate you choosing to stay with us and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

10/10 有夠讚

Dorothea

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Wonderful and historic place in the heart of Florence . Staff makes you welcome from the minute you arrive. Very clean and well appointed rooms with antique furniture and modern marble bathrooms . Even the basic room category is a comfortable size . We upgraded to a room with the view towards the duomo . Excellent breakfast usually included in the room rate .
於 2024 年 1 月住了 5 晚
David Foschi, General Manager 於 2024年2月20日回覆
Dear Mrs. Dorothea, I thank you so much for your wonderful review! I'm glad to hear that you had such a great experience with us at Hotel Bernini Palace. It's fantastic to know that you appreciated our historic location in the heart of Florence and found our staff I'm delighted that you enjoyed our clean and well-appointed rooms, complete with antique furniture and modern marble bathrooms. It's great to hear that even our basic room category offered a comfortable size for your stay. Upgrading to a room with a view towards the Duomo sounds like it added an extra touch of magic to your visit!I'm also pleased that you enjoyed our excellent breakfast, which is usually included in the room rate. Providing a delicious start to the day is important to us, and we're glad it added to the enjoyment of your stay.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Hotel Bernini Palace in the future.Warm regards,

10/10 有夠讚

Mohammed

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding
於 2024 年 1 月住了 4 晚
David Foschi, General Manager 於 2024年2月20日回覆
Dear Mr. Mohamment,what wonderful comment! It's fantastic to know that you found your experience to be exceptional.Looking forward to welcoming you again at the Bernini Palace Hotel, kind regards

10/10 有夠讚

Cynthia,LOS ANGELES

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel location was wonderful. Close to everything to see, just walk out of the hotel, and within a few minutes, you are at all the top sites. The staff was great, and helpful in every way. Rooms are very nice and facilities top of the line.
於 2024 年 1 月住了 2 晚
David Foschi, General Manager 於 2024年2月1日回覆
Dear Mrs. Cynthia, I'm thrilled to hear that you found our hotel's location wonderful, providing easy access to all the top sites. It's wonderful to know that our staff was great and helpful in every way, contributing to a positive experience during your stay. We're also pleased that you enjoyed our very nice rooms . We look forward to welcoming you back for another enjoyable visit in the future! Best regards

10/10 有夠讚

Robert

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The gentlemen operating the front desk on all shifts were superb.
於 2024 年 1 月住了 2 晚
David Foschi, General Manager 於 2024年2月1日回覆
Dear Mr. Robert, I thank you for your kind words! I'm delighted to hear that the gentlemen at the front desk provided superb service during all shifts. We take pride in our team's dedication to ensuring a positive experience for our guests. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Best regards,

8/10 不錯哦

Massimo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
posizione eccellente, personale cordiale e cortese, camera superior estremamente piccina ma super confortevole.
於 2024 年 1 月住了 2 晚
David Foschi, General Manager 於 2024年2月1日回覆
Dear Mr. Massimo, I'm pleased to hear that you enjoyed our excellent location and experienced the friendly and courteous service from our staff. It's wonderful to know that despite the size, you found our superior room to be super comfortable. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Best regards

10/10 有夠讚

Charlene

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing location, beautiful building, and wonderful staff. We loved our stay!
於 2024 年 1 月住了 4 晚
David Foschi, General Manager 於 2024年2月1日回覆
Dear Mrs. Charlene,I thank you so much for your kind words! I'm delighted to learn that you had a truly enjoyable experience at our establishment and that our team's warm hospitality contributed to making your stay memorable. It's fantastic to hear that the overall experience stood out for you. We truly appreciate your support and look forward to welcoming you back in the future.Best regards,

10/10 有夠讚

luis alejandro

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gran lugar y gran ubicación, muy amables todos
於 2024 年 1 月住了 3 晚
David Foschi, General Manager 於 2024年2月1日回覆
Dear Mr. Luis, I'm delighted to hear that you enjoyed your time at our establishment. Our team takes pride in providing a friendly atmosphere and ensuring a great experience for our guests. We hope to welcome you again soon! Best regards

10/10 有夠讚

Daniela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
David Foschi, General Manager 於 2024年1月19日回覆
Dear Mrs, Danila, I thank you very much for for choosing to stay with us and we are looking forward to welcoming you again in the future, kind regards

10/10 有夠讚

Simon

於 2024 年 1 月住了 3 晚
David Foschi, General Manager 於 2024年1月19日回覆
Dear Mr.Simon, it has been a pleasure to have you as our Guest and we are looking forward to welcoming you again at the Bernini Palace Hotel, best regards

10/10 有夠讚

Felipe

喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay. Best.
David Foschi, General Manager 於 2024年2月20日回覆
Dear Mr. Felipe, I thank you for your kind words. It was a pleasure to have you here with us, and we're delighted to hear that you enjoyed every moment. We look forward to seeing you again soon for another memorable experience!Warmest regards

10/10 有夠讚

George

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great location
於 2024 年 1 月住了 1 晚
David Foschi, General Manager 於 2024年1月12日回覆
Dear Mr. George, I thank you very much for your kind comments and for choosing to stay with us, best regards

10/10 有夠讚

DAISUKE

於 2024 年 1 月住了 1 晚
David Foschi, General Manager 於 2024年2月1日回覆
Dear Mr. Daisuke, we thank you for having choosing us and we are looking forward to welcoming you again in the future, best regards

10/10 有夠讚

Maria,Alpharetta

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel and a great location!
於 2023 年 12 月住了 2 晚
David Foschi, General Manager 於 2024年1月8日回覆
Dear Maria, it has been a pleasure to have you as our Guest and I thank you for your wonderful comment. Best regards

10/10 有夠讚

Rose

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
David Foschi, General Manager 於 2024年1月8日回覆
Dear Mrs. Rose, I thank you for having choosing the Bernini Palace Hotel and we are looking forward to welcoming you again in the future, kind regards

10/10 有夠讚

Delia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent caring service
We were escorted to our room and the front desk staff really helped out with translating info on our list luggage and speaking to the airport lost luggage staff on our behalf. The only thing that lacked was providing an additional full-sized luggage stand/bench upon 1st & 2nd request.
Hotel room. They Brighton slippers and then Christmas goodies every night.
Christmas Eve dinner:starter
Christmas Eve dinner:appetizer
於 2023 年 12 月住了 4 晚
David Foschi, General Manager 於 2024年2月2日回覆
Dear Guest,I'm pleased to hear that our front desk staff provided excellent assistance in translating information and communicating with the airport lost luggage staff on your behalf. We thank you for your report because your feedback is valuable to us, and we will address this matter with our team to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to welcome you again at the Bernini Palace Hotel.Best regards,

10/10 有夠讚

Laurie,Santa Fe

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location within walking distance to all major sites. Recommend for a short trip to Florence.
於 2023 年 12 月住了 3 晚
David Foschi, General Manager 於 2024年1月4日回覆
Dear Mrs. Laurie, I thank you so much for your review! I'm delighted to hear that you enjoyed the location of our property, conveniently situated within walking distance to Florence's major attractions. We hope to welcome you again in the future. Best regards

4/10 不太好

Amini

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
There was a strong smell in the coridors and rooms. even after chaging the room it was not much different. The quality brackfast is below standard. A lot of food offer but all of low quality.
於 2023 年 12 月住了 2 晚
David Foschi, General Manager 於 2023年12月27日回覆
Dear Amini, I thank you for choosing to stay with us and for your report. We value the options of our Guests and consider your comments important in our continuous efforts to improve our services. We are pleased to inform you that the smell in the hallways is the essence that is diffused and generally appreciated by everyone. We would love the opportunity to welcoming you again. Sincerely,

10/10 有夠讚

Michelle

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent service and staff, that compasate the dated room. The location is the best and almost close to everything.
於 2023 年 12 月住了 2 晚
David Foschi, General Manager 於 2023年12月21日回覆
Dear Michelle, I'm delight to hear that you enjoyed excellent service from our team, providing a high level of service is a top priority for us. Regarding the room, we are sorry that you didn't appreciated the antique furniture and we are pleased to inform you that the Palace is since the XV century.We're glad you found our location convenient and close to everything you needed. Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future, best regards