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Reviews of Motel 6 Elmsford, NY - White Plains

2 out of 5
Motel 6 Elmsford, NY - White Plains
19 W Main St, Elmsford, NY, Elmsford, NY

Reviews

6.6
Rating 10 - Excellent. 148 out of 562 reviews" "
Rating 8 - Good. 131 out of 562 reviews" "
Rating 6 - Okay. 88 out of 562 reviews" "
Rating 4 - Poor. 78 out of 562 reviews" "
Rating 2 - Terrible. 117 out of 562 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Hollye

Traveled with family
It’s an older motel. The lighting is dim but the beds are comfy. The bathroom needs a bit of repair and housecleaning attention.
Stayed 1 night in May 2024
Response from Mandy W on 2024/5/26
Thank you for taking the time to leave us such a good review. We are so grateful, and we are glad you enjoyed your stay with us. Thanks again.

10/10 Excellent

Gisel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Mandy W on 2024/5/25
Thank you for taking the time to leave us such an awesome review. We are so grateful, and we are glad you enjoyed your stay with us. Thanks, again.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Cozy studio is just that. It’s a clean Cozy getaway. Everything you need is there for you. Comes equipped with everything you’ll need inside. As far as the location and surrounding area. It’s centrally located between White Plains and Yonkers. White plains has phenomenal restaurants, and bars minutes away. Yonkers is located west on Central Avenue. Plenty of shopping movie theaters and restaurants. You have the Yonkers Raceway and the Empire casino within 15 minutes. There’s also an area called Ridge Hill. It has shopping restaurants and things to do. Heading east into White Plains. White Plains is beautiful, plenty of shopping and restaurants. They have a place called the city center which has movie theaters. Then about 15 to 20 minutes away is Rye Playland. They are known for one of the oldest wooden roller coasters in the country. a part of the movie big was film there and Mariah Carey’s video fantasy. They have a beach located right next to it called Rye Beach, which is located on the Long Island Sound. The Bronx zoo and the New York botanical Gardens is within 20 minutes from the cozy studio. The cozy studio has a keypad to let you in and out. Parking is easy they have a garage. You can park in front of the garage with no hassle. in the morning, you can walk to Central Ave and grab a cup of coffee and a bite to eat before you start your day. My wife and I were very pleased with this place. The owner is very pleasant and accommodating.
Stayed 1 night in May 2024
Response from Mandy W on 2024/5/21
Thank you for taking the time to leave us such a wonderful review. We are so grateful, and we are glad you enjoyed your stay with us. Thanks, Again.

8/10 Good

destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 3 nights in May 2024
Response from Mandy W on 2024/5/9
We are glad you enjoyed your stay with us. We really appreciate you for taking the time to leave us a great review.

6/10 Okay

Luis

E
Stayed 1 night in May 2024
Response from Mandy W on 2024/5/6
Thanks for taking the time to review your recent stay with us. Sorry for any inconvenience you might have experienced. We really appreciate you feed back.

10/10 Excellent

Kathleen

Stayed 4 nights in Apr 2024
Response from Mandy W on 2024/5/9
Thank you for taking the time to leave us a wonderful review. We are glad you enjoyed your stay with us.

8/10 Good

Damaris

Stayed 1 night in Apr 2024
Response from Mandy W on 2024/5/9
Thank you for taking the time to leave us a good review. We really appreciate you choosing to stay with us.

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mandy W on 2024/4/17
Thank you so much Antonio for the great review!!!!

2/10 Terrible

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place needs an instant upgrade. Too much money for a room with no microwave, no iron or ironing board, and no refrigerator. Please go back to the Elmsford Motel much better than this Motel 6 and the pricing was awesome and the rooms were clean and equipped. Motel 6 has an awesome staff and they deserve to work in better conditions.
Stayed 3 nights in Apr 2024
Response from Mandy W on 2024/4/16
Hi, Denise Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide accurate information to our guests prior to their arrival, and our website clearly states that refrigerators, microwaves, and certain amenities are not available in our rooms. We regret if this was not communicated effectively during your check-in process. We appreciate your understanding and hope you will consider staying with us again in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

Denisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were respectful for my husband's health condition.
Stayed 1 night in Apr 2024
Response from Mandy W on 2024/4/14
Hi Denisha, Thank you for the Amazing rating!!!#Team6 I'm so happy that you enjoyed your stay with us and that we were able to accommodate you and your husband's needs.

8/10 Good

Miss

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mandy W on 2024/4/14
Hi Miss, Thank you for the wonderful rating!!!#Team6

10/10 Excellent

Quanisha

Stayed 4 nights in Apr 2024
Response from Mandy W on 2024/4/29
Thank you so much for the perfect review!!!

4/10 Poor

JoAnn

Disliked: Property conditions & facilities
The property was very run down with questionable guests.
Stayed 1 night in Apr 2024
Response from Mandy W on 2024/4/14
Hi JoAnn Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you might have experienced as a guest. If you choose to book with us again I promise you we will do our very best to improve your experience.

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/12
Hi Rogelio,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

JASON, MASTIC

Liked: Staff & service
Avg spot for a quick night. Amanda the desk person was great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

4/10 Poor

Douglas

Business traveler
The heat didn’t work. I froze! The toilet ran continuously.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Douglas,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Carmen

Disliked: Cleanliness, property conditions & facilities
It was weird. The hotel and the room felt grimy. The room was clean enough...the bed and bathroom were passable..but the floors weren't swept properly. Heard a woman screaming and crying in the room upstairs.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/4/3
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Vaidy

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stay away, stayed for just one night and they called me early in the morning asking me to move rooms as they had it booked for someone else when I had a few more hours to checkout.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/4/3
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/21
Hi Hugo,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Ashley

Stayed 2 nights in Mar 2024
Response from Mandy W on 2024/4/14
Hi Ashley, Thank you for the perfect rating!!!#Team6

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities
Shower was not working properly and there was not hot water for a while. Noisy trucks parked in front of my room and made so much noise early morning .
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/12
Hi CarlosWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Sherry Lakhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The best was uncomfortable, the blanket had burn holes all over it. This must have been the oldest most uncomfortable room in the place. I am familiar with the building and know that it has had renovations but this room must not have had any work done in years :-(
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/6
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Edward

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave refrigerator
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/6
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Francisco

Business traveler
Liked: Room comfort
Overnight
I needed to stay overnight to be close to a meeting the following day. Check in was quick and easy. However I found it ironic that I paid for a non smoking room and on the comforter was clearly a cigarette burn . It would have been nice to have had a fridge , but it was only overnight. The bed was comfortable and the room was clean .
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/6
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Sherry Lakhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I wish the checkin could be much faster especially when booked online. There were only two flat pillows, at least four pillow if they are going to be flat.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/6
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Musab

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/8
Hi Musab, Thank you for positively rating your stay!Natalie #Team6

8/10 Good

Joseph

Liked: Cleanliness, staff & service
No cable working and flooring needs work. Toilet seat needs replacement
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/28
Hi JosephThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Radica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/21
Hi Radica,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Sergio

Bad experience
Very disappointed. The door lock was loose, I locked it with dead bold and couldn’t unlock it for 6-7 minutes. The blanket and the bed were terrible. The paint outside of the bathroom walls was buckled. The ceiling tiles were in stained ( like water leaks). No phone charger(s). The hearing was not so good. Wanted to take a nap but couldn’t b/c of construction trucks being unloaded in front of my room (#50). The floor tiles were in poor conditions. Thanks
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 2024/2/14
Hi Sergio,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Jasmine

Stayed 2 nights in Jan 2024
Response from Mandy W on 2024/4/14
Hi Jasmine,Thank you for the perfect rating!!!#Team6

8/10 Good

CHRISTOPHER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Should have music channel.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 2024/1/30
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Takeisha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A night stay is the same for several hotels in the area, was disappointed there was no microwave or refrigerator. I had an event and had to go buy a few bags of ice and put my food in the tub so it didn’t spoil. The room was clean, the shower could use some work, I saw a bug crawl out of the ceiling tops. I wouldn’t stay here again
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/30
Hi Takeisha,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Nilima Sen on 2024/1/20
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

4/10 Poor

Kimberly

Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Francisco

Stayed 2 nights in Jan 2024

10/10 Excellent

Zoe Valentina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nilima Sen on 2024/1/20
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

6/10 Okay

Behnam

Traveled with family
Disliked: Amenities, property conditions & facilities
Good point is the room size and facility to acces your car. However, I got surprised when I found out that the hotel does not have any fridge or microwave inside the room. Maybe it is common in the US but in Canada, even most of the cheapest motels have such facilities. The bed and the upholstery were not in good condition. I could not feel the bed cover even the cussion covers were washed before we arrived. The TV remote would not work and the batteires kept falling l out. Same in the bathroom I could not feel that it was full clean. There was no shampoo in the bathroom.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 2024/1/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and the service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/9
Hi Rebecca,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Nathaniel, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Nathaniel,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Sara

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great and so was the staff
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi RebeccaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

8/10 Good

Esteban

Stayed 1 night in Dec 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Reasonable price for a utilitarian motel in a suburb north of New York City. Feeling of safety with rooms surrounding central parking area with office next to and overseeing one side of the access drive to the parking area.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Chris,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

Nikolaos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
good value for money, but hot water was not always available.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 2024/1/3
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Carla

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Nilima Sen on 2024/1/20
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

8/10 Good

Chuck

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. The area was very heavy with traffic and the hotel sits on a very busy road.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2023/12/21
Thank you for positively rating your stay!!Nancy Y.#Team6

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I Needed
Honestly a great deal if you're looking for a place to be your homebase for a trip to the city. Room was clean, bed was comfortable, area was quiet, staff was helpful. All you could ask for.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2023/12/21
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6