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貝斯特韋斯特埃爾雷諾飯店的評分

2.5 out of 5
貝斯特韋斯特埃爾雷諾飯店
2701 S Country Club Road, El Reno, OK

評論

8.4

非常好

10 分，有夠讚；334 則評論中有 160 則" "
8 分，不錯哦；334 則評論中有 103 則" "
6 分，一般般；334 則評論中有 42 則" "
4 分，不太好；334 則評論中有 15 則" "
2 分，很糟糕；334 則評論中有 14 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Jennifer

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The desk attendants were very friendly. Even the room cleaning lady was a sweetheart! Our room smelled clean, felt clean and the air conditioning was great! Breakfast was amazing with so many choices.
於 2024 年 5 月住了 2 晚
AGM 於 2024年5月13日回覆
Thank you for taking the time to leave us a great review!We're pleased you enjoyed your stay and we look forward to seeing you in the future.Thank you for choosing us!!!

2/10 很糟糕

Rodney

於 2024 年 4 月住了 2 晚

8/10 不錯哦

Christina

於 2024 年 4 月住了 1 晚

6/10 一般般

Tina

於 2024 年 4 月住了 1 晚
AGM 於 2024年5月8日回覆
Thank you for taking the time to leave us a review. Your input is important to us as we strive to deliver our best.Thank you for choosing us!!!

4/10 不太好

ARC

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
The room was clean and check it was easy. Two problems though, first the TV was broken it had a line of broke pixels running though the middle of it. The biggest problem was the shower did not have any hot water. For that reason I would not book this hotel again. On a positive note the breakfast was great!
Bianca 於 2024年3月20日回覆
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 不錯哦

Theresa

寵物同遊, 團體旅遊
喜歡：整潔度和設施服務
Room was clean, bed comfortable, but the room is dated and needs carpet replaced. Great area if you have a dog, plenty of green space.
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月26日回覆
We pride ourselves on giving our guests the best possible experience. We're happy that your room was comfortable and clean. We are excited that we will be renovating our guest rooms in the near future!

2/10 很糟糕

Patrick

寵物同遊, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
I stayed in room 221. The reservation was myself, my wife and our dog. This room is/was dirty. The carpet is disgusting, it is very very dirty. The floor in bathroom had some spill on it, a sticky spill, and obviously had not been mopped clean. The smoke detector is missing. The TV screen was very dirty, This was my 5th stay and likely my last. Whether I have a dog or not, for $120.00 this was a a ripoff. Best Western and the owner should be ashamed.
AGM 於 2024年4月26日回覆
Please accept our sincerest apologies for the lack of service you experienced. We strive to give the best guest experience possible and we fell short in this instance.We have taken corrective action to address your feedback.

8/10 不錯哦

Lois

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quick and easy sign in. Room was clean and comfortable. Only complaint is that the heater/AC ran almost constantly. The room was chilly when I arrived so I set the temperature at 74 until the room warmed, then turned it down to 70. Had the fan set first on auto, then low. And it ran constantly, with cool air blowing on the bed. A bit of a chilly night. I didn't get to breakfast until 8 and by then, everything that should be hot had cooled down. The place was quiet and restful overall.
於 2024 年 2 月住了 1 晚
AGM 於 2024年2月15日回覆
We sincerely apologize that you experienced issues with our HVAC unit. We have since corrected this issue, so thank you for bringing it to our attention. Most of all, THANK YOU for choosing us!

4/10 不太好

Russ

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tired facility
This place is very tired. Carpet is frayed, furniture is beatup. I have stayed here twice, not staying again. Front desk is not welcoming or friendly.
於 2024 年 1 月住了 1 晚
Bianca 於 2024年1月24日回覆
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 有夠讚

George

Room was clean breakfast was good
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Joyce

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Nora

於 2023 年 11 月住了 4 晚

10/10 有夠讚

Rodger

於 2023 年 11 月住了 1 晚
AGM 於 2024年2月15日回覆
Thank you for staying with us! We appreciate you and look forward to your future stays.

8/10 不錯哦

Nora

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Wendy

喜歡：整潔度、員工素質和客房舒適度
road trip stay
second time staying here on drive to az. the staff is ALWAYS delightful and helpful. the property is dated and has some improvements. weird sweet cover up smell in room. beds comfy. is sufficient for over nite road trip stay
於 2023 年 11 月住了 1 晚
Mary 於 2023年11月16日回覆
Thank you, Wendy, for your review. I will share your comments with the staff. I know they will be excited to hear that you enjoyed your stay. I will have them to look into the smell. Thanks again for letting us know.

6/10 一般般

Charlie

情侶出遊
No chair in the bedroom other than the desk chair. Paint was chipped on the wall.
於 2023 年 11 月住了 1 晚
Mary 於 2023年11月21日回覆
Thank you Charlie for taking the time to review the hotel. We will make sure to place the painting project on our list.

6/10 一般般

Maria

不喜歡：整潔度、員工素質和住宿環境和硬體
They didn’t clean up our room so we have to request clean towels and the bathroom only have one roll of toilet paper the carpet is gross they need to put attention onto the carpet!!
於 2023 年 11 月住了 2 晚
Mary 於 2023年11月16日回覆
Thanks for letting us know about the carpet. We have the carpets cleaned. We hope to see you again soon.

6/10 一般般

DENISE

情侶出遊
Right off of interstate. Customer service upon checking out was bad. Didn’t acknowledge us or asked us about our stay. He continued to be on computer
於 2023 年 10 月住了 1 晚
Mary 於 2023年11月21日回覆
Ms Denise, I am sorry for the experience. I will make sure that we address the issue. Thanks for your letting us know.

6/10 一般般

Karen

喜歡：設施服務
Bathroom
於 2023 年 10 月住了 1 晚
Mary 於 2023年11月21日回覆
MS Karen thank you for letting us know about your experience. We will look into this matter with the bathroom.

8/10 不錯哦

Robert

於 2023 年 10 月住了 1 晚
Mary 於 2023年11月16日回覆
Thank you, Robert, for your review. We hope to see you again soon.

10/10 有夠讚

Angela

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 4 晚

4/10 不太好

Leroy

Water pressure was very poor
於 2023 年 8 月住了 1 晚
Brenda E 於 2023年8月30日回覆
On behalf of our entire team, I apologize that you experienced issues with our water pressure. Thank you for reporting this issue to us and we will use your feedback to ensure the problem is resolved.

6/10 一般般

Mary

家庭旅遊
喜歡：員工素質和設施服務
We have stayed at this property in the past & was expecting it to be the same, the room carpet was filthy and just seemed "tired". The pool was not clean and the area we used to sit at in the shade had bird poop everywhere! It wax so dosappointing! It was very hot and the pool we were so looking forwward to! Breakfast, pancakes dried out and had too Ask multiple times for replenishment. This was a 3 night stay on Saturday, finally they cleaned pool but was still lacking. The helpers were friendly snd very acommafsting
於 2023 年 8 月住了 3 晚

4/10 不太好

Greg

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
於 2023 年 8 月住了 1 晚
Hotel General Manager 於 2023年8月16日回覆
We apologize for your experience at the Best Western El Reno. We strive to provide an excellent experience for each of our guests. Please contact me directly so that we can discuss your experience and hopefully resolve things for you.

10/10 有夠讚

Todd

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

6/10 一般般

Bryan

於 2023 年 7 月住了 1 晚

6/10 一般般

Craig

團體旅遊
喜歡：整潔度
Hotel was convenient. Had pizza delivered. Room was clean. Bathroom looked freshly remodeled. Bed was comfy. Evening staff was professional but less than friendly.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Sherry

情侶出遊
喜歡：整潔度和員工素質
The staff was professional & kind. The room was clean. It was located near shops, restaurants & a Supercenter. We felt safe & it was quite. We parked right at our door. It was located near I-40 with easy access.
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Carmien

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

6/10 一般般

Dianira

於 2023 年 6 月住了 5 晚

8/10 不錯哦

Vallerie

於 2023 年 6 月住了 3 晚

10/10 有夠讚

Jason

於 2023 年 6 月住了 1 晚

8/10 不錯哦

Candace E

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient access when were were traveling across country.
於 2023 年 5 月住了 1 晚

2/10 很糟糕

Ioannis

親子旅遊
不喜歡：整潔度和員工素質
They got the reservation wrong, 1 bed instead of 2, and did not seem to care much when pointed out. The worst part was the flies inside the room
於 2023 年 6 月住了 1 晚
Sheena C 於 2023年6月5日回覆
We apologize for your experience at the Best West El Reno. We strive to provide an excellent experience for each of our guests. Please contact me directly so that we can discuss your experience and hopefully resolve things for you.

6/10 一般般

Kathleen

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Dana，concord

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a nice property. Only problem was no hot water in shower 😫
於 2023 年 4 月住了 1 晚
Brenda E 於 2023年5月15日回覆
We apologize for the hot water incident and look forward to providing you better service on your next visit.We appreciate you and THANK YOU for choosing us!!!

10/10 有夠讚

Jenifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was super clean and front desk staff was amazing! I’ll be back soon! Thank you!
於 2023 年 4 月住了 1 晚
Brenda E 於 2023年5月15日回覆
Thank you for the great review. We are glad you enjoyed your stay with us and we look forward to your return!!

6/10 一般般

sylvain

家庭旅遊
Very simple road trip stop. Very good breakfast in morning. Room basic had a fridge non working, changed room and fridge extremely noisy. Renovated shower and very comfortable bed is 5 stars.
於 2023 年 4 月住了 1 晚
Brenda E 於 2023年5月15日回覆
Thank you for your review! I apologize for the issues you encountered and we've since remedied them. Thank you for choosing us!!!

10/10 有夠讚

Erin

於 2023 年 4 月住了 1 晚

10/10 有夠讚

Eugene

喜歡：整潔度、住宿環境和硬體和客房舒適度
Great Stay & Breakfast
We will definitely stops here again!! The staff at check in was great, very Friendly . The room was park at your door which we don't mind. Outside was very loud with the traffic on the highway, but once inside the room it was very quiet. Comfy bed , the walk in shower was great since before leaving on vacation I injured myself. Grrr! Breakfast the next morning was the best breakfast we had at a hotel in a long time.
於 2023 年 3 月住了 1 晚
Brenda E 於 2023年3月29日回覆
Thank you for leaving us this review and recognizing our hard work!!! We're happy that you enjoyed your stay. Sorry that you injured yourself :(Most of all, thank you for choosing US!!!

8/10 不錯哦

Ashlee

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was clean .
於 2023 年 3 月住了 1 晚
Brenda E 於 2023年3月29日回覆
Thank you for taking the time to leave us a review. We appreciate you!!

4/10 不太好

Anke

於 2023 年 3 月住了 1 晚

10/10 有夠讚

kathie

於 2023 年 3 月住了 1 晚

6/10 一般般

Yolanda

不喜歡：員工素質和設施服務
Ok place to stay. Breakfast ended at 9, went in at 8:45 and everything was put up. Check in wasn't very welcoming. Ladies didn't seem to care if I checked in or not.
於 2023 年 3 月住了 1 晚
Brenda E 於 2023年3月24日回覆
Thank you for taking the time to leave us a review. We apologize for not meeting your expectations. Based on your input, we will ensure that those items of concern are addressed.

2/10 很糟糕

todd

於 2023 年 3 月住了 1 晚
Nicole 於 2023年3月16日回覆
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 有夠讚

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay.
於 2023 年 3 月住了 1 晚
Brenda E 於 2023年3月24日回覆
We are pleased that we met your expectations. Thank you for choosing us!!!!

4/10 不太好

Anne

喜歡：整潔度、員工素質和住宿環境和硬體
Need more accessible and handicap parking
於 2023 年 2 月住了 1 晚
Khia 於 2023年2月28日回覆
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 有夠讚

Lynne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Brenda E 於 2023年3月24日回覆
Thank you for such a high rating! Most importantly, thank you for choosing us!!!

2/10 很糟糕

Brett

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚