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相思閣酒店的評分

3.5 out of 5
相思閣酒店
223-227 Esplanade, Cairns North, QLD

評論

6.0
10 分，有夠讚；1001 則評論中有 117 則" "
8 分，不錯哦；1001 則評論中有 261 則" "
6 分，一般般；1001 則評論中有 265 則" "
4 分，不太好；1001 則評論中有 204 則" "
2 分，很糟糕；1001 則評論中有 154 則" "

6.6/10

整潔度

6.8/10

員工素質

5.4/10

設施服務

5.4/10

住宿環境和硬體

5.6/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
中央空調老舊
大致狀況都不錯，唯一缺點就是房間的中央空調有點吵！
於 2018 年 9 月住了 1 晚

6/10 一般般

真實旅客

喜歡：整潔度
Tidy room, location not very convenient without a car, the "budget rooms" are not so comfortable but it's absolutely a good bargain when compared with the price per night with nearby hotels......you pay what you get. I think we might try the better room type next time.

4/10 不太好

Ephraim

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I wouldn’t stay there again
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Doris

於 2024 年 5 月住了 7 晚

4/10 不太好

Keshia Monna

家庭旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Had to ask for every little thing. It's hard to put into words but poor customer service overall. Let's just say I was happy I read my reservation details and the hotel room info book they left out or my stay would have been terrible. My view saved the whole stay!! It was incredible. Location not too bad either ;-)
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Kanna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

4/10 不太好

Robert

團體旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Poor looking hotel but It was very cheap
於 2024 年 3 月住了 1 晚

4/10 不太好

Susan

不喜歡：整潔度、設施服務和住宿環境和硬體
Don't think that because the Acacia Court is on the Esplanade in Cairns it will be in a relatively upmarket tourist area - wrong. It's at the far end of the Esplanade, a really dog-eared property, with unsavoury characters wandering around the car park and lobby area, even during daylight hours. You would think that as each room has a balcony that you would be able to enjoy sitting out on it - but no, they have locked every balcony door in every room (to do with the air con) so that is ruled out. On returning later in the evening after dinner with friends I was propositioned in the car park (I'm 61!!), so although I'm used to unsavoury approaches from a lifetime of travel, it's worth being vigilant if you are travelling/staying there on your own.
於 2024 年 3 月住了 1 晚

6/10 一般般

Elizabeth

不喜歡：員工素質
The decor is outdated. Apart from that I had a good stay.
於 2024 年 2 月住了 2 晚

6/10 一般般

Naomi

不喜歡：員工素質和住宿環境和硬體
Not very clean, mould very visible in bathroom roof, floor not fully.cleaned with dirt, and sticky areas. Bed comfortable and ok for an emergency accommodation
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Warren

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very disappointing…. First night late check in no towels and very loud dripping sound …. By the second night the floor was wet… water would come up between the false floor panels … there was a clear leak behind the fridge. I addressed it at check out and was told sorry but almost in a what ever way 3hrs down the road I get a call asking where my key is? I advised “I had handed to you at front desk when I complained.” I ran through it again and was told it would go to management and they would call No call no f@*ks give Avoid this dump at all cost! It’s cheap for a reason but sunshine towers is much cheaper and a much nicer establishment with secure parking in town more and with friendly helpful staff. Complete waste of money should have taken the swag at least it doesn’t leak.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Sarah

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really loved staying at Acacia. Friendly staff, very nice pool area, beautiful view of the beach and walking distance to night life and dining options. All of our excursions picked us up and dropped us off. We booked two extra nights we loved the hotel and area so much!
於 2024 年 2 月住了 2 晚

6/10 一般般

Emily

不喜歡：整潔度、設施服務和住宿環境和硬體
.
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Amanda

喜歡：整潔度和員工素質
Staff were very helpful
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Dianne

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚

10/10 有夠讚

Tsutomu，Asahisi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
朝飯ついて値段が安くて室内は広い部屋 ココが一番良いと思う。 設備は少し古いけど問題ない。 おすすめ
於 2024 年 1 月住了 2 晚

6/10 一般般

Aileen

喜歡：整潔度、員工素質和住宿環境和硬體
Room nice but restaurant needs a lot of work
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Sukha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
5 star
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Penelope

家庭旅遊
喜歡：整潔度、員工素質和設施服務
They services everyday not like other hotel
於 2024 年 1 月住了 3 晚

4/10 不太好

Jane

不喜歡：員工素質和住宿環境和硬體
Updates and new management needed!
Not updated since the late 70s/early 80s. The view, pool and location are great, but it needs updating! Restaurant/bar always closed. Food looks gross! Reception barely speaks English in an English-speaking country. Fire alarm went off around 1am. There's signs all over about not doing anything to trigger fire alarm and if you do, $2000 fine. Reception open 7-9. Pick up keys from safe with late checkin - weird and doesn't seem very safe.
於 2024 年 1 月住了 2 晚

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Steven

於 2024 年 1 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Ganske fin morgenmads buffet. Det er rigtig ærgerligt at der er så begrænsede receptionstider, det gør det svært at få fat i personale og få hjælp eller andet. Vi manglede bla. håndklæder på værelset. Fin plads på værelset og med sengene. Og god havudsigt fra altanen.
於 2024 年 1 月住了 3 晚

4/10 不太好

Freddy

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Hôtel délabré, humidité , mal fréquenté .
於 2024 年 1 月住了 2 晚

2/10 很糟糕

Tammy

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No water in fridge and was told we had to pay for water. Room Nd hallway smelt of wet carpet and mould. Bathroom door had to stay closed even if u wanted to spray perfume because if it set smoke alarm off we had to pay over $1000. Staff were not helpful or friendly at all. The bed was the only thi g good
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Amelia

於 2024 年 1 月住了 1 晚

4/10 不太好

Henrik mulvad

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Helpfull staff, good breakfast, roomservice was good. Rooms are worn out. Dior to bahroom has to be closed to avoid steam in the room, because steam will activate the firealarm. Humidity in bathroom and room is high and in the morning there is dew on the inside of the Windows. Overall the hotel is OK but we will not come back.
於 2023 年 12 月住了 5 晚

2/10 很糟糕

Marta

2 twice we stay Accacia court the alarm went off very bad very much disappointed, and then since we arrived there’s no remote control the tv were looks everywhere we can’t fined it then I call the service, an hr later bring the remote control and she said remote control always beside the tv but it wast there at all thank you
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. Although we put the no-smoking sign in the room, someone still violated the rules and coursed the false alarm. We have already asked our team to be more attentive to quality control.

2/10 很糟糕

jamie

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Terrible experience topped off with a 3am fire alarm
於 2023 年 12 月住了 1 晚

6/10 一般般

Alan

Wasnt happy with the hotel,room wasnt clean and calling through to servicevwas hard as they didnt answer.Also saw cockroaches in the hotel as well
於 2023 年 12 月住了 3 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

8/10 不錯哦

Richard

喜歡：員工素質
The staff did a great effort during the cairns flooding emergency keeping pumps going Clean towel supplies and staying calm as maintenance technicians and regular staff could not reach the hotel
於 2023 年 12 月住了 3 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for your review, we hope to welcome you again soon

10/10 有夠讚

Hideaki

於 2023 年 12 月住了 1 晚

8/10 不錯哦

angelo

喜歡：整潔度
Fine for a budget stay. Would stay again.
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for your review, we hope to welcome you again soon

6/10 一般般

Harpreet

喜歡：整潔度和員工素質
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for taking the time to review us.

6/10 一般般

Mark

喜歡：整潔度、員工素質和住宿環境和硬體

6/10 一般般

Steven

不喜歡：住宿環境和硬體
No thanks
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for taking the time to review us.

4/10 不太好

Suzanne，Walkley Heights

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Only one key provided, door was difficult to unlock, bathroom light switch gave a shock, air conditioning didn’t work properly, couldn’t leave balcony door open because it set off the smoke alarm, room was dated
於 2023 年 11 月住了 5 晚

6/10 一般般

Daniel

團體旅遊
喜歡：整潔度
不喜歡：設施服務
The staff weren’t particularly friendly to start with. Originally told I couldn’t have a second key to the room. Got one the following day. There were burnt out cars and other wrecks in the tennis court (it was padlocked) and at least once had to exit the building through a group of people yelling and screaming at each other. Another time had clearly intoxicated people asking for access to one of the floors. Overall not particularly comfortable in that environment. Breakfast was included but it seems that communication is not great. The waitress had to go to reception to confirm that breakfast was included. The food was standard hotel fare but the coffee machine was awful. The room was clean but the hot water was not particularly hot at various times. If I go back to Cairns, I won’t stay here unless I can’t find anywhere else suitable.
於 2023 年 11 月住了 3 晚

4/10 不太好

wesley

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Possible the worst hotel in the world … If you like haunted houses this is the place for you …cheap and nasty you get what you deserve … Would have been great 40 years ago … That’s as complimentary as I can get …
於 2023 年 11 月住了 3 晚
Reception Manager 於 2023年11月26日回覆
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 不太好

lee

不喜歡：員工素質和住宿環境和硬體
Only stayed a night , but the hotel isn’t the best. The weird smell throughout the hallways wasn’t great, the cleanliness is very questionable. Was a cheap hotel but would not stay there again
Reception Manager 於 2023年11月26日回覆
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

10/10 有夠讚

Eun Jeung

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Reception Manager 於 2023年11月26日回覆
Thank you for your amazing review!

8/10 不錯哦

Duncan

於 2023 年 11 月住了 2 晚
Front Office Manager 於 2024年1月5日回覆
Thank you for your review, we hope to welcome you again soon

2/10 很糟糕

Mavis

不喜歡：整潔度、員工素質和住宿環境和硬體
Cracked wash basin torn vinyl floor only one PLASTIC chair no where to sit in room shower over bath impossible for people in their eighties to get in YOU NEED TO SEE THE PREMISES FOR YOUR SELF
於 2023 年 11 月住了 6 晚

8/10 不錯哦

Leanne

喜歡：整潔度、員工素質和住宿環境和硬體
Staff were great and it was very clean. Lovely ocean views.
於 2023 年 11 月住了 1 晚
Reception Manager 於 2023年11月26日回覆
Thank you for your review, we hope to welcome you again soon

6/10 一般般

Daniel

情侶出遊
This is terribly run down building. Reasonably priced. Buffet brekkie Very bad .cleaner lovely But only so much u can polish A turd .
於 2023 年 11 月住了 5 晚
Reception Manager 於 2023年11月26日回覆
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 不太好

Steven

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
To be honest, I think it was run down. The indigenous locals seem to have the run of the place. The lifts reeked of body odour. Lucky for us, we only booked for 2 days. We checked out and booked another 2 nights in Cairn in another motel. Seems to me, this hotel is a tax write off for a company!
於 2023 年 10 月住了 2 晚
Reception Manager 於 2023年11月9日回覆
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

6/10 一般般

Bradley

商務旅客
If you are wanting affordable accommodation that is clean then this is a great place
於 2023 年 11 月住了 3 晚
Reception Manager 於 2023年11月9日回覆
Thank you for your review, we hope to welcome you again soon

8/10 不錯哦

Megan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nothing really stood out but staff were competent and helpful. Clean tidy convenient hotel with evening walks along the front. Value for money
於 2023 年 11 月住了 2 晚
Reception Manager 於 2023年11月9日回覆
Thank you for your review, we hope to welcome you again soon

6/10 一般般

Kristy

親子旅遊
喜歡：整潔度和員工素質
Couldn’t unlock the door easily Lock looked like it was tampered with Aircon was cool but not cold Food was very average and not worth the money
於 2023 年 10 月住了 1 晚
Reception Manager 於 2023年11月9日回覆
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issues will be addressed.

2/10 很糟糕

Andrew

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Reception Manager 於 2023年10月29日回覆
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.