Restaurant

Reviews of The Westin Boston Seaport District

4 out of 5
The Westin Boston Seaport District
425 Summer St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 963 out of 1431 reviews" "
Rating 8 - Good. 254 out of 1431 reviews" "
Rating 6 - Okay. 88 out of 1431 reviews" "
Rating 4 - Poor. 61 out of 1431 reviews" "
Rating 2 - Terrible. 65 out of 1431 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent lobby. Cool in-house Starbucks. Very nice housekeeping staff. Great room service but overpriced.
Stayed 3 nights in May 2024

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above
Stayed 2 nights in May 2024

6/10 Okay

Lynda

Liked: Amenities, property conditions & facilities
Front desk clerk wasn’t very welcoming at all. Long dark hair in tub (I have shorter blonde hair), and really lousy view for what clearly isn’t a fully occupied property.
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/14
Lynda, thank you for taking the time to share your thoughts. It's disheartening to hear that our welcoming experience didn't meet your expectations, and that you encountered some issues in regards to your room's cleanliness and view. We promise our guests should expect nothing short of a warm welcoming experience and spotless accommodations. Please know your experience does not reflect our usual standards, and your comments have been taken seriously. We hope for another opportunity to enhance your experience.

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/14
Donald, we're thrilled to know you had a delightful stay at The Westin Boston Seaport District. It's wonderful to hear you found your experience enjoyable. We appreciate you choosing our hotel and we hope to welcome you back in the future!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bus stop for trolley tours was conveniently located right next to the hotel. There was a comedy club, Starbucks, and two restaurants on site.
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/14
Karen, it's wonderful to hear you had an enjoyable stay at The Westin Boston Seaport District. We believe our proximity to key city attractions, as well as the on-site amenities and entertainment offerings contribute greatly to our guests' overall experience. The fact that you valued these aspects is heartening. We're excited to welcome you back for another superb visit soon!

10/10 Excellent

kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays!
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Kim, we're thrilled to hear your stay at The Westin Boston Seaport District ranked among your best! Your satisfaction is our greatest reward. We can't wait to welcome you back for another memorable experience. Safe travels until then.

10/10 Excellent

Kristi, Jamestown

Liked: Cleanliness, staff & service, property conditions & facilities
Great kication
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Kristi, it's delightful to see you enjoyed The Westin Boston Seaport District's advantageous location. We always strive to offer our guests convenience and comfort. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Emilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Emilie, it's great to hear that you enjoyed your experience at The Westin Boston Seaport District. We strive to provide a wonderful atmosphere for all our guests. We're looking forward to welcoming you back for another visit soon.

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/14
Elena, we're glad to hear your overall experience at The Westin Boston Seaport District was positive. We understand your comments about the parking pricing. Rest assured, our parking rates are competitive within the area. We strive for full satisfaction, so we value your feedback as we continually look for ways to improve. We hope for the opportunity to welcome you back again.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easiest check in process. Friendly staff. It was easy to get settled in
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Jose, we're delighted to hear that your check-in at The Westin Boston Seaport District was a breeze and that our team members made you feel welcome. We strive to create a comfortable environment for our guests to feel right at home. We look forward to seeing you again on your next visit.

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to many seafood restaurants on the harbour. 5 min walk to subway.
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Ron, it's truly encouraging to read your positive feedback. At The Westin Boston Seaport District, we take pride in our cleanliness and convenient location near an array of culinary delights and transport links. We can't wait to welcome you back for another enjoyable stay in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Large space
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Stephen, we're pleased to hear you appreciated the spacious nature of The Westin Boston Seaport District. We hope your stay was comfortable and look forward to welcoming you back for another pleasing experience.

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and as expected for a Westin. Good location in the seaport area.
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/13
Carolyn, we appreciate your comments regarding The Westin Boston Seaport District. We're pleased to know that our property met your standards and that you enjoyed our seafront location. Thank you for choosing our hotel and we hope to welcome you again in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/12
Jessica, it's fantastic to hear that you had such an enjoyable time at The Westin Boston Seaport District. We do our best to ensure our guests have a remarkable experience. We're looking forward to your future visits.

10/10 Excellent

William

Traveled with family
Liked: Staff & service, property conditions & facilities
Good location for proximity to the convention center.
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/12
William, it's delightful to know that The Westin Boston Seaport District's location adequately catered to your needs, given its close proximity to key areas like the convention center. It's always our aim to provide exceptional convenience to our guests. Looking forward to being your host again in your future visits to Boston.

8/10 Good

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not realize the seaport was an industrial zone as there was very little to do or go and see in the area.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/10
Luke, thank you for sharing your experience. It's regrettable to hear that the location of the hotel wasn't as you anticipated. The Westin Boston Seaport District is indeed situated in a burgeoning area and we understand it may seem a bit sparse compared to more tourist-heavy parts of the city. We hope that you found solace in the comfort of our facilities and services. We'd love the opportunity to host you again and recommend activities that may provide more leisure or entertainment in the local area.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel super friendly staff very clean
Stayed 3 nights in May 2024
Response from Customer Service on 2024/5/8
Richard, thank you for your glowing review of The Westin Boston Seaport District. It's wonderful to hear that you enjoyed your stay and found our team members to be super friendly. We pride ourselves in maintaining cleanliness in our hotel and your words validate our commitment. We anticipate your next visit in the future.

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Cant wait to come back! We barely left the hotel as it truly has everything we needed.
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/8
Jenna, we're thrilled to hear your stay at The Westin Boston Seaport District was excellent and met all your needs! Your eagerness to return is the highest compliment we could receive. Thank you for staying with us and we look forward to your return visit.

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/8
Gregory, it's wonderful to know you enjoyed your stay at The Westin Boston Seaport District. We hope to welcome you back for another superb experience. Thank you for your rating!

10/10 Excellent

OLGA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best Hotel stay ever!! Clean and safe, the staff was amazing.
Stayed 3 nights in May 2024
Response from Customer Service on 2024/5/6
Olga, we're thrilled to hear that your stay at The Westin Boston Seaport District was your best hotel experience! Ensuring cleanliness, safety and excellent service from our team members are among our top priorities. We appreciate your kind comments and look forward to welcoming you back in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, beautiful view, exceptional customer service.
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/6
John, thank you for sharing your positive feedback. We're thrilled that you enjoyed The Westin Boston Seaport District's inviting atmosphere and astounding view. We're especially pleased that our exceptional team members were able to enhance your experience. We can't wait to welcome you back for another stellar stay in the future!

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- 10 min from airport. Clean and walkable to everything downtown Boston. They also have a comedy club connected to the hotel which was such a fun last minute thing to book.
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/6
Melanie, it's excellent to hear you enjoyed your stay at The Westin Boston Seaport District. We're thrilled you found our location convenient and were able to make the most of downtown Boston. It's wonderful to know that our on-site comedy club added a fun twist to your stay. We appreciate your feedback and look forward to welcoming you back again soon.

10/10 Excellent

Tori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotels I’ve ever stayed. They were so helpful and accommodating. Definitely will be a repeat customer!
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/5
Tori, it's wonderful to hear that you had an exceptional experience at The Westin Boston Seaport District. We're thrilled that our team made your stay a memorable one. We eagerly await the opportunity to welcome you back as a repeat guest!

10/10 Excellent

Scott, LITTLETON

Liked: Cleanliness, staff & service, property conditions & facilities
Got in late after a flight home and stayed here for the night. The staff was ready and available when we arrived and were friendly and accommodating for being up at 2AM!
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/5
Scott, it's great to hear that The Westin Boston Seaport District team members were able to meet your needs in a timely and welcoming manner, especially given your late arrival. We always strive to keep our service standards high, regardless of the hour. Thank you for choosing us and we hope to greet you again on your next visit.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/5
Thanks for the fantastic rating, Vivian!It's outstanding we could exceed your expectations during your stay at The Westin Boston Seaport District. We're all looking forward to your next stay with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Starbucks should open earlier
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/5
James, thank you for the feedback. Your suggestion regarding the earlier opening of our Starbucks outlet has been noted and will be forwarded to the management. We are thrilled to have had you at the The Westin Boston Seaport District and look forward to welcoming you back in the future.

10/10 Excellent

Tamer, BROOKLYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and had a pleasant stay at the Westin. Clean rooms, staff was pleasant. Would stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/4
Tamer, it's wonderful to hear that you enjoyed your time at The Westin Boston Seaport District and found our accommodations to be clean. It's equally delightful to know that our team members helped contribute to your positive experience. Looking forward to your return.

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that you had to pay for parking. I liked that the bar stayed open late.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/3
Tracy, we're thrilled to know you appreciated the late hours of our bar at The Westin Boston Seaport District. It's clear that you had some concerns about the parking; please know your feedback is valued as it aids us in improving our guest experience. We'd love to have you return for another visit soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/5/2
Anna, it's wonderful to hear that you had a gratifying stay at The Westin Boston Seaport District. We sincerely appreciate your rating and look forward to hosting your stay once again in the future.

8/10 Good

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was rude, not kind or considerate and made it seem like I was bothering them when asking questions. Also, the fact that I had to valet my car because there wasn’t “enough space” was also annoying. It took over 20 minutes to get my car.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/30
Kevin, it's regrettable to hear about your encounters with our team members and the inconvenience you experienced with our valet service. We generally aim to provide a friendly and efficient service, and it seems we missed the mark during your visit. Rest assured, your experiences are not reflective of the standards we aim for. We sincerely hope for an opportunity to enhance your perceptions on a future stay.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone we have talked to since arriving was super pleasant. It's in a great location to the conference center and the entire seaport area.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Kelly, it sounds like you had an exceptional experience at The Westin Boston Seaport District. We are delighted to learn that our team members' friendliness added to your comfortable stay, and that our strategic location suited your needs well. We look forward to welcoming you back for another seamless experience.

6/10 Okay

Lisa

Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/1
Lisa, thank you for taking the time to rate your recent stay. It seems that you had an average experience and there may have been some elements that did not fully meet your expectations. We strive to improve and provide an exceptional experience to all our guests. If you would like to share any specifics, our team is always here to listen. We hope to have another opportunity to leave a more positive impression on you in the future.

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Great value overall
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Carter, thank you for sharing your feedback. We're pleased that your stay at The Westin Boston Seaport District was worthwhile. We strive to provide top quality service and accommodations at an excellent value for our guests. We hope to welcome you again soon.

10/10 Excellent

Susan, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet even with a conference going on. The staff was friendly and helpful. Will definitely stay at the Westin again the next time I’m in town.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Susan, it's delightful to hear that your stay at The Westin Boston Seaport District was pleasing. It's wonderful that our conference facilities maintained a peaceful atmosphere and our team members provided the friendly assistance you deserve. We're eagerly waiting for the opportunity to serve you again on your next visit.

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were professional and courteous.. the room was clean and had an excellent view.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Annette, your wonderful review for The Westin Boston Seaport District is greatly appreciated. It's delightful to hear our team members made a positive impression with their professionalism and courteousness. We're also glad you enjoyed the cleanliness of your room as well as the excellent view. We trust your time in Boston was memorable and we hope to see you again in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Kelly, it's great to see that you had a fantastic experience at The Westin Boston Seaport District. We hope your travels bring you back to us soon. Until then, safe travels.

10/10 Excellent

Farah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, nice and clean but the parking was not great, parking garage under construction and valet too slow.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Farah, it's wonderful to hear you found The Westin Boston Seaport District to be a nice and clean establishment. We appreciate your feedback regarding the parking situation. Please be assured it is our utmost priority to provide efficient services, and your comments help us focus on areas that require improvement. We look forward to welcoming you back for an even more seamless stay in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location was very convenient for my needs also, the hotel was very comfortable and clean and the staff was very pleasant.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Dennis, we appreciate your positive feedback! It's fantastic to know that The Westin Boston Seaport District was ideally located for your needs and that you found our hotel to be comfortable and clean. It's also great to hear that our team members positively impacted your stay. We're looking forward to welcoming you back in the future.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean comfortable all w very nice accomodating staff
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Greg, we're delighted you had a wonderful experience at The Westin Boston Seaport District. Thank you for pointing out the immaculate surroundings, comfortable atmosphere, and our accommodating team members. We look forward to your next stay.

6/10 Okay

Parker

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took an hour to get into the parking lot and get checked in. We were here at 4 but didn't get to our room until after 5. Other than that, great hotel!
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Parker, it's regrettable to hear about your delay during check-in and parking procedures. We strive to provide efficient services to our guests. On another note, we're pleased that you found the rest of your stay at The Westin Boston Seaport District enjoyable. We value your feedback and hope to see you back, ensuring a smoother arrival next time.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Ethan, thank you for your stellar rating of The Westin Boston Seaport District! We are thrilled to learn that your experience with us met your expectations. Your positive feedback serves as motivation for our team members to continue delivering top-notch service. We eagerly await your next visit!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No concierge service on weekend Great place
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Patricia, it's fantastic to hear that you found The Westin Boston Seaport District to be a great place. We appreciate your feedback about the concierge service and will bear this in mind as we continuously strive to enhance our guest experience. We look forward to welcoming you back for another wonderful stay soon.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel. The rooms are really nice and fragrance free. However the lobby is heavily scented w air freshener which is disappointing bc it is an asthma trigger.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Amy, it's wonderful to hear that you found the rooms at The Westin Boston Seaport District to your liking and appreciated their scent-free atmosphere. We're sorry to hear about your experience with the aroma in our lobby. We take all our guest's health concerns seriously, and we'll certainly convey your feedback to our team. We hope for the opportunity to serve you again under better circumstances.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Thanks for the perfect rating, Riley! We can't wait to see you again soon for another amazing experience at The Westin Boston Seaport District. Have a great day!

10/10 Excellent

Mikayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/28
Thank you for sharing, Mikayla!At The Westin Boston Seaport District, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/27
Kathleen, it's excellent to hear you enjoyed every aspect of your stay at The Westin Boston Seaport District. We sincerely appreciate your positive review and hope to serve you again in the future.

10/10 Excellent

Morimasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/26
Morimasa, thank you so much for your top rating! We're glad to hear that your stay at The Westin Boston Seaport District left such a positive impression. We value your support and look forward to welcoming you back for your next visit.

10/10 Excellent

Daniel

Stayed 4 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy walking to my conference
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/24
Mary, it's wonderful to hear that The Westin Boston Seaport District's location was convenient for your conference. We hope your stay was enjoyable and we look forward to welcoming you back whenever you have conference-related needs in the future.

10/10 Excellent

Sydni

Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/5/13
Sydni, it's wonderful to see your perfect rating for The Westin Boston Seaport District. We're extremely pleased you enjoyed your stay and hope your future travels bring you back to us. Thank you for choosing our hotel!