All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 963 out of 1431 reviews" "
10 - Excellent
963
Rating 8 - Good. 254 out of 1431 reviews" "
8 - Good
254
Rating 6 - Okay. 88 out of 1431 reviews" "
6 - Okay
88
Rating 4 - Poor. 61 out of 1431 reviews" "
4 - Poor
61
Rating 2 - Terrible. 65 out of 1431 reviews" "
2 - Terrible
65
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Lance
Traveled with family and small children, Traveled with family
Front desk clerk wasn’t very welcoming at all. Long dark hair in tub (I have shorter blonde hair), and really lousy view for what clearly isn’t a fully occupied property.
Lynda
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/14
Lynda, thank you for taking the time to share your thoughts. It's disheartening to hear that our welcoming experience didn't meet your expectations, and that you encountered some issues in regards to your room's cleanliness and view. We promise our guests should expect nothing short of a warm welcoming experience and spotless accommodations. Please know your experience does not reflect our usual standards, and your comments have been taken seriously. We hope for another opportunity to enhance your experience.
Donald, we're thrilled to know you had a delightful stay at The Westin Boston Seaport District. It's wonderful to hear you found your experience enjoyable. We appreciate you choosing our hotel and we hope to welcome you back in the future!
The bus stop for trolley tours was conveniently located right next to the hotel. There was a comedy club, Starbucks, and two restaurants on site.
Karen
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/14
Karen, it's wonderful to hear you had an enjoyable stay at The Westin Boston Seaport District. We believe our proximity to key city attractions, as well as the on-site amenities and entertainment offerings contribute greatly to our guests' overall experience. The fact that you valued these aspects is heartening. We're excited to welcome you back for another superb visit soon!
Kim, we're thrilled to hear your stay at The Westin Boston Seaport District ranked among your best! Your satisfaction is our greatest reward. We can't wait to welcome you back for another memorable experience. Safe travels until then.
Kristi, it's delightful to see you enjoyed The Westin Boston Seaport District's advantageous location. We always strive to offer our guests convenience and comfort. We hope to welcome you back soon for another wonderful experience.
Emilie, it's great to hear that you enjoyed your experience at The Westin Boston Seaport District. We strive to provide a wonderful atmosphere for all our guests. We're looking forward to welcoming you back for another visit soon.
Elena, we're glad to hear your overall experience at The Westin Boston Seaport District was positive. We understand your comments about the parking pricing. Rest assured, our parking rates are competitive within the area. We strive for full satisfaction, so we value your feedback as we continually look for ways to improve. We hope for the opportunity to welcome you back again.
The easiest check in process. Friendly staff. It was easy to get settled in
Jose
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Jose, we're delighted to hear that your check-in at The Westin Boston Seaport District was a breeze and that our team members made you feel welcome. We strive to create a comfortable environment for our guests to feel right at home. We look forward to seeing you again on your next visit.
Very clean. Close to many seafood restaurants on the harbour. 5 min walk to subway.
Ron
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/13
Ron, it's truly encouraging to read your positive feedback. At The Westin Boston Seaport District, we take pride in our cleanliness and convenient location near an array of culinary delights and transport links. We can't wait to welcome you back for another enjoyable stay in the future.
Stephen, we're pleased to hear you appreciated the spacious nature of The Westin Boston Seaport District. We hope your stay was comfortable and look forward to welcoming you back for another pleasing experience.
Property is nice and as expected for a Westin. Good location in the seaport area.
Carolyn
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/13
Carolyn, we appreciate your comments regarding The Westin Boston Seaport District. We're pleased to know that our property met your standards and that you enjoyed our seafront location. Thank you for choosing our hotel and we hope to welcome you again in the near future.
Jessica, it's fantastic to hear that you had such an enjoyable time at The Westin Boston Seaport District. We do our best to ensure our guests have a remarkable experience. We're looking forward to your future visits.
Good location for proximity to the convention center.
William
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/12
William, it's delightful to know that The Westin Boston Seaport District's location adequately catered to your needs, given its close proximity to key areas like the convention center. It's always our aim to provide exceptional convenience to our guests. Looking forward to being your host again in your future visits to Boston.
I did not realize the seaport was an industrial zone as there was very little to do or go and see in the area.
Luke
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/10
Luke, thank you for sharing your experience. It's regrettable to hear that the location of the hotel wasn't as you anticipated. The Westin Boston Seaport District is indeed situated in a burgeoning area and we understand it may seem a bit sparse compared to more tourist-heavy parts of the city. We hope that you found solace in the comfort of our facilities and services. We'd love the opportunity to host you again and recommend activities that may provide more leisure or entertainment in the local area.
Richard, thank you for your glowing review of The Westin Boston Seaport District. It's wonderful to hear that you enjoyed your stay and found our team members to be super friendly. We pride ourselves in maintaining cleanliness in our hotel and your words validate our commitment. We anticipate your next visit in the future.
Excellent stay! Cant wait to come back! We barely left the hotel as it truly has everything we needed.
Jenna
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/8
Jenna, we're thrilled to hear your stay at The Westin Boston Seaport District was excellent and met all your needs! Your eagerness to return is the highest compliment we could receive. Thank you for staying with us and we look forward to your return visit.
Gregory, it's wonderful to know you enjoyed your stay at The Westin Boston Seaport District. We hope to welcome you back for another superb experience. Thank you for your rating!
This was the best Hotel stay ever!! Clean and safe, the staff was amazing.
OLGA
Stayed 3 nights in May 2024
Response from Customer Service on 2024/5/6
Olga, we're thrilled to hear that your stay at The Westin Boston Seaport District was your best hotel experience! Ensuring cleanliness, safety and excellent service from our team members are among our top priorities. We appreciate your kind comments and look forward to welcoming you back in the future.
Great atmosphere, beautiful view, exceptional customer service.
John
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/6
John, thank you for sharing your positive feedback. We're thrilled that you enjoyed The Westin Boston Seaport District's inviting atmosphere and astounding view. We're especially pleased that our exceptional team members were able to enhance your experience. We can't wait to welcome you back for another stellar stay in the future!
Great place to stay- 10 min from airport. Clean and walkable to everything downtown Boston. They also have a comedy club connected to the hotel which was such a fun last minute thing to book.
Melanie
Stayed 2 nights in May 2024
Response from Customer Service on 2024/5/6
Melanie, it's excellent to hear you enjoyed your stay at The Westin Boston Seaport District. We're thrilled you found our location convenient and were able to make the most of downtown Boston. It's wonderful to know that our on-site comedy club added a fun twist to your stay. We appreciate your feedback and look forward to welcoming you back again soon.
Probably one of the best hotels I’ve ever stayed. They were so helpful and accommodating. Definitely will be a repeat customer!
Tori
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/5
Tori, it's wonderful to hear that you had an exceptional experience at The Westin Boston Seaport District. We're thrilled that our team made your stay a memorable one. We eagerly await the opportunity to welcome you back as a repeat guest!
Got in late after a flight home and stayed here for the night. The staff was ready and available when we arrived and were friendly and accommodating for being up at 2AM!
Scott
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/5
Scott, it's great to hear that The Westin Boston Seaport District team members were able to meet your needs in a timely and welcoming manner, especially given your late arrival. We always strive to keep our service standards high, regardless of the hour. Thank you for choosing us and we hope to greet you again on your next visit.
Thanks for the fantastic rating, Vivian!It's outstanding we could exceed your expectations during your stay at The Westin Boston Seaport District. We're all looking forward to your next stay with us.
James, thank you for the feedback. Your suggestion regarding the earlier opening of our Starbucks outlet has been noted and will be forwarded to the management. We are thrilled to have had you at the The Westin Boston Seaport District and look forward to welcoming you back in the future.
Stayed for one night and had a pleasant stay at the Westin. Clean rooms, staff was pleasant. Would stay here again.
Tamer
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/4
Tamer, it's wonderful to hear that you enjoyed your time at The Westin Boston Seaport District and found our accommodations to be clean. It's equally delightful to know that our team members helped contribute to your positive experience. Looking forward to your return.
I didn’t like that you had to pay for parking. I liked that the bar stayed open late.
Tracy
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/3
Tracy, we're thrilled to know you appreciated the late hours of our bar at The Westin Boston Seaport District. It's clear that you had some concerns about the parking; please know your feedback is valued as it aids us in improving our guest experience. We'd love to have you return for another visit soon.
Anna, it's wonderful to hear that you had a gratifying stay at The Westin Boston Seaport District. We sincerely appreciate your rating and look forward to hosting your stay once again in the future.
The staff was rude, not kind or considerate and made it seem like I was bothering them when asking questions. Also, the fact that I had to valet my car because there wasn’t “enough space” was also annoying. It took over 20 minutes to get my car.
Kevin
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/30
Kevin, it's regrettable to hear about your encounters with our team members and the inconvenience you experienced with our valet service. We generally aim to provide a friendly and efficient service, and it seems we missed the mark during your visit. Rest assured, your experiences are not reflective of the standards we aim for. We sincerely hope for an opportunity to enhance your perceptions on a future stay.
Everyone we have talked to since arriving was super pleasant. It's in a great location to the conference center and the entire seaport area.
Kelly
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Kelly, it sounds like you had an exceptional experience at The Westin Boston Seaport District. We are delighted to learn that our team members' friendliness added to your comfortable stay, and that our strategic location suited your needs well. We look forward to welcoming you back for another seamless experience.
6/10 Okay
Lisa
2024/4/28
Lisa
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/1
Lisa, thank you for taking the time to rate your recent stay. It seems that you had an average experience and there may have been some elements that did not fully meet your expectations. We strive to improve and provide an exceptional experience to all our guests. If you would like to share any specifics, our team is always here to listen. We hope to have another opportunity to leave a more positive impression on you in the future.
Carter, thank you for sharing your feedback. We're pleased that your stay at The Westin Boston Seaport District was worthwhile. We strive to provide top quality service and accommodations at an excellent value for our guests. We hope to welcome you again soon.
The hotel was quiet even with a conference going on. The staff was friendly and helpful. Will definitely stay at the Westin again the next time I’m in town.
Susan
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Susan, it's delightful to hear that your stay at The Westin Boston Seaport District was pleasing. It's wonderful that our conference facilities maintained a peaceful atmosphere and our team members provided the friendly assistance you deserve. We're eagerly waiting for the opportunity to serve you again on your next visit.
Staff were professional and courteous.. the room was clean and had an excellent view.
Annette
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Annette, your wonderful review for The Westin Boston Seaport District is greatly appreciated. It's delightful to hear our team members made a positive impression with their professionalism and courteousness. We're also glad you enjoyed the cleanliness of your room as well as the excellent view. We trust your time in Boston was memorable and we hope to see you again in the future.
Kelly, it's great to see that you had a fantastic experience at The Westin Boston Seaport District. We hope your travels bring you back to us soon. Until then, safe travels.
Great hotel, nice and clean
but the parking was not great, parking garage under construction and valet too slow.
Farah
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Farah, it's wonderful to hear you found The Westin Boston Seaport District to be a nice and clean establishment. We appreciate your feedback regarding the parking situation. Please be assured it is our utmost priority to provide efficient services, and your comments help us focus on areas that require improvement. We look forward to welcoming you back for an even more seamless stay in the future.
The hotel location was very convenient for my needs also, the hotel was very comfortable and clean and the staff was very pleasant.
Dennis
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Dennis, we appreciate your positive feedback! It's fantastic to know that The Westin Boston Seaport District was ideally located for your needs and that you found our hotel to be comfortable and clean. It's also great to hear that our team members positively impacted your stay. We're looking forward to welcoming you back in the future.
Excellent, clean comfortable all w very nice accomodating staff
Greg
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Greg, we're delighted you had a wonderful experience at The Westin Boston Seaport District. Thank you for pointing out the immaculate surroundings, comfortable atmosphere, and our accommodating team members. We look forward to your next stay.
It took an hour to get into the parking lot and get checked in. We were here at 4 but didn't get to our room until after 5. Other than that, great hotel!
Parker
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Parker, it's regrettable to hear about your delay during check-in and parking procedures. We strive to provide efficient services to our guests. On another note, we're pleased that you found the rest of your stay at The Westin Boston Seaport District enjoyable. We value your feedback and hope to see you back, ensuring a smoother arrival next time.
Ethan, thank you for your stellar rating of The Westin Boston Seaport District! We are thrilled to learn that your experience with us met your expectations. Your positive feedback serves as motivation for our team members to continue delivering top-notch service. We eagerly await your next visit!
Patricia, it's fantastic to hear that you found The Westin Boston Seaport District to be a great place. We appreciate your feedback about the concierge service and will bear this in mind as we continuously strive to enhance our guest experience. We look forward to welcoming you back for another wonderful stay soon.
This is a beautiful hotel.
The rooms are really nice and fragrance free.
However the lobby is heavily scented w air freshener which is disappointing bc it is an asthma trigger.
Amy
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Amy, it's wonderful to hear that you found the rooms at The Westin Boston Seaport District to your liking and appreciated their scent-free atmosphere. We're sorry to hear about your experience with the aroma in our lobby. We take all our guest's health concerns seriously, and we'll certainly convey your feedback to our team. We hope for the opportunity to serve you again under better circumstances.
10/10 Excellent
Riley
2024/4/27
Liked: Cleanliness, staff & service
Riley
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/29
Thanks for the perfect rating, Riley! We can't wait to see you again soon for another amazing experience at The Westin Boston Seaport District. Have a great day!
Thank you for sharing, Mikayla!At The Westin Boston Seaport District, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Kathleen, it's excellent to hear you enjoyed every aspect of your stay at The Westin Boston Seaport District. We sincerely appreciate your positive review and hope to serve you again in the future.
Morimasa, thank you so much for your top rating! We're glad to hear that your stay at The Westin Boston Seaport District left such a positive impression. We value your support and look forward to welcoming you back for your next visit.
Mary, it's wonderful to hear that The Westin Boston Seaport District's location was convenient for your conference. We hope your stay was enjoyable and we look forward to welcoming you back whenever you have conference-related needs in the future.
10/10 Excellent
Sydni
2024/4/22
Sydni
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/5/13
Sydni, it's wonderful to see your perfect rating for The Westin Boston Seaport District. We're extremely pleased you enjoyed your stay and hope your future travels bring you back to us. Thank you for choosing our hotel!