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Reviews of The Lenox Hotel Boston

4.5 out of 5
The Lenox Hotel Boston
61 Exeter Street, Boston, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 867 out of 1021 reviews" "
Rating 8 - Good. 114 out of 1021 reviews" "
Rating 6 - Okay. 21 out of 1021 reviews" "
Rating 4 - Poor. 13 out of 1021 reviews" "
Rating 2 - Terrible. 6 out of 1021 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lenox staff were so accommodating. Beverly the concierge was very friendly and helpful. The hotel is charming!
Stayed 2 nights in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really unique property in a great location. A little quirky but fun with great staff, a nice bar and pub, and always a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Vaneat

Business traveler
Conveniently located. Best hotel bed I've slept on in a long time
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is simply an outstanding property in one of Boston's most vibrant neighborhoods!
Stayed 1 night in May 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at The Lenox!
Stayed 2 nights in May 2024

10/10 Excellent

Norman

Location, location, location
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Classic
Stayed 3 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service and beautiful property!
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, very friendly and genuine. Well staffed, so responsive. The room was pretty and had a great view. Loved having a fire place.
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms are getting a little dated and truly miss the keurig that was there pre Covid, you are paying a hefty nightly rate for a luxury boutique hotel so that should be included .
Stayed 3 nights in Apr 2024

10/10 Excellent

Renee

Stayed 1 night in Apr 2024

8/10 Good

John

Stayed 2 nights in Apr 2024

10/10 Excellent

Johanna

Stayed 1 night in Apr 2024

10/10 Excellent

lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice neighborhood The hotel was really good
Stayed 4 nights in Apr 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have ever stayed in. It even smells phenomenal! The staff is super friendly and have a wonderful rapport with one another. 24 hour room service! Excellent food. I will stay at the Lenox whenever I’m in Boston. Love the original mail chute and character of the grand hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place with fireplaces in executive rooms
Stayed 3 nights in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lenox Hotel is a wonderful hotel, the proximity to restaurants, shopping and local universities is perfect! Plenty of public parking in the area. It is a quick stroll to Newberry street for dining and top notch shopping. The staff here is very friendly and helpful! The breakfast in the hotel wa excellent. Definitely give it a try!
Stayed 2 nights in Apr 2024

6/10 Okay

Rosenaz

Liked: Cleanliness, staff & service
The rooms are not in a perfect condition
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely love the Lenox. I stay as often as I can when I’m in Boston for work and leisure. It’s unique and welcoming and a favorite.
Stayed 1 night in Apr 2024

10/10 Excellent

Tricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city for work and decided on a last minute stay! Great location and beautiful period design yet modern amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot. Great bars too
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Stayed 3 nights in Apr 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Sailvan, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with Lenox hotel. Amazing location right next to Boston library
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I met a friend for just one night at the Lenox and everything was perfect. Gym is small but really has everything you need. Great shopping on Newbury Street just blocks away. Will definitely be back to the Lenox!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Everything was wonderful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful boutique hotel with helpful and kind staff that go above and beyond to meet your needs during your stay. I would highly recommend this hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, helpful staff. Our room was lovely and spacious but that is not true of all rooms. Expensive but my favorite hotel in Boston.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in Feb 2024

10/10 Excellent

margarita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, they always say YES when you ask for something!
Stayed 4 nights in Feb 2024

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Margaret, State College

Traveled with family
Friendly and easy!
Stayed 1 night in Mar 2024

6/10 Okay

Tracie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Staff was courteous, charming, engaging and professional.
Stayed 1 night in Feb 2024

8/10 Good

James T.

Traveled with partner
Liked: Cleanliness, staff & service
The staff is great. It is an older property but well maintained. It was quite loud in the middle of the night.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Ava is fabulous!
Stayed 1 night in Feb 2024

10/10 Excellent

Patti

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solid
kenzo was amazing checking us in , very helpful and informative . the room was great , very comfortable and spacious.
Stayed 1 night in Feb 2024

10/10 Excellent

Marianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faboulouse Staff. Everyone was very friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boston Hotel
Great location, beautiful room with a perfect view.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Chieko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Yvon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for my family member. He is so glad that the room is lovely, comfortable and quiet (except for the intermittent sound from the air-conditioning system for which he needs to wear earplugs for sleep as he is a light sleeper). It is very conveniently located, within walkable distance to Back Bay Station and to the Logan Express stop. The staff are very nice. Food in the restaurants is good. He enjoyed the stay there.
Stayed 4 nights in Feb 2024

10/10 Excellent

Joy

Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fireplace and historically charming
A get a way for valentine’s Day
Stayed 1 night in Feb 2024