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霍姆伍德溫德姆拉昆塔套房飯店的評分

2.5 out of 5
霍姆伍德溫德姆拉昆塔套房飯店
60 State Farm Pkwy, Homewood, Birmingham, AL

評論

6.6
10 分，有夠讚；1005 則評論中有 275 則" "
8 分，不錯哦；1005 則評論中有 200 則" "
6 分，一般般；1005 則評論中有 183 則" "
4 分，不太好；1005 則評論中有 167 則" "
2 分，很糟糕；1005 則評論中有 180 則" "

6.6/10

整潔度

7.4/10

員工素質

6.0/10

設施服務

6.2/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

Chao，Eagle

喜歡：員工素質
於 2023 年 8 月住了 1 晚
Ms. Pat 於 2023年8月24日回覆
Hello Chao, we're so happy your stay was enjoyable, hope to see you again when you're back in this area. Thanks for your rating.

2/10 很糟糕

Lillie

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property did not disclose construction going on. The pool is closed. We are unable to sleep due to the noise and the front desk wont even assist.
於 2024 年 5 月住了 1 晚
Angel 於 2024年5月15日回覆
Dear Lillie, the pool opens on Memorial weekend and closes on Labor Day. We are on going our interior renovation and sorry for the noise that was caused during your stay.

2/10 很糟糕

Chelsea

喜歡：整潔度
不喜歡：員工素質
於 2024 年 5 月住了 1 晚
Angel 於 2024年5月15日回覆
Thank you for your feedback.

6/10 一般般

Michael

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
This hotel is being renovated and the hallway and elevator were very dirty. The room had been renovated but the quality of construction is poor.
於 2024 年 5 月住了 1 晚
Angel 於 2024年5月15日回覆
Dear Michael, we are on going our interior renovations where some parts of the hotel are disarray.

2/10 很糟糕

Carolyne

家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
This property was not clean!!!!!!!!!!
於 2024 年 5 月住了 2 晚
Angel 於 2024年5月15日回覆
Thank you for your feedback.

2/10 很糟糕

Rajesh

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Go figure out Expedia !
於 2024 年 3 月住了 1 晚
Angel 於 2024年5月15日回覆
We appreciate your business.

4/10 不太好

Brett

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
I’m pretty sure they should just be close while renovating. Or at least close the floor that they are working on. As soon as we walked in the door, we knew we made a mistake. At first, we had one of the “newly renovated king bed rooms” which is more so paint on a pig. But once we came back from dinner, the vent above the toilet had leaked all in the bathroom and it smelt like urine. The front desk switched us to a new room but it had double beds and the air didn’t work. Plus there was no parking because of all the construction equipment.
General Manager 於 2024年5月6日回覆
Hello BrettI am very sorry to hear of the inconvenience during your stay, rest assured we are working hard to make sure this does not happen again.

8/10 不錯哦

Joseph

情侶出遊
喜歡：整潔度
Hotel was undergoing construction work while I was staying.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月6日回覆
Hello JosephThank you for your staying with us, we appreciate it.Hope to see you soon again!

2/10 很糟糕

Moranda，Macon

不喜歡：整潔度、員工素質和住宿環境和硬體
The property was under construction and wasn't aware of this. The air didn't work in the hall, vwry humid, outside by the pool area was not clean, trash overflowing in the bin. Iron had burnt material on it. Iron board was torn. The continental breakfast was terrible no meat not enough items to choose from- waffles, bagels,, cereal, and old fruit. The staff was not very courtesy nor professional. I have stayed at LaQuinta before and this location is by far the worst.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月6日回覆
Hello Moranda I am very sorry to hear if the inconvenience caused you, rest assured we are working hard to make sure this does not happen again.

2/10 很糟糕

Dennis

不喜歡：整潔度、員工素質和住宿環境和硬體
No recomiendo
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月4日回覆
HolaLamento mucho el inconveniente, tenga la seguridad de que estamos trabajando arduamente para asegurarnos de que esté mejor en el futuro.

10/10 有夠讚

Justin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月4日回覆
Hello JustinThank you for staying with us, we appreciate your feedback.Hope to see you again soon!

4/10 不太好

Samantha

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月3日回覆
Hi Samantha Thank you for staying with us , we appreciate your feedback.

2/10 很糟糕

Leslie

不喜歡：員工素質
I paid for my room I could not stay at because I did not $100 deposit. The hotel received free money and didn’t even want to reimburse me my funds not allowing me to stay.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月3日回覆
Hello Leslie I am very sorry for the inconvenience; hope we can serve you better in the future.

2/10 很糟糕

Dennis

家庭旅遊
不喜歡：整潔度
No te recomiendo
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月4日回覆
HolaLamento mucho el inconveniente, tenga la seguridad de que estamos trabajando arduamente para asegurarnos de que esté mejor en el futuro.

10/10 有夠讚

Cathy A

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They are in the middle of a remodel so the outside has a lot of equipment for that. The rooms are much nicer than they use to be. We stayed in a suite. It did have room for and needed a small table or at least an end table.
於 2024 年 4 月住了 1 晚
Ms. Pat 於 2024年4月29日回覆
Hey Cathy, so happy you got to enjoy our newly renovated suite. Thank you for the awesome rating.

10/10 有夠讚

QUATISHA

Everything was good and very clean and the staff was nice
於 2024 年 4 月住了 2 晚
Ms. Pat 於 2024年4月29日回覆
Quatisha, we are so happy your stay was enjoyable. Thank you for the awesome rating.

4/10 不太好

William

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Dilapidated. Stained carpet, stoppers missing from sink and tub, broken hair drier, too few electrical plugs.
於 2024 年 4 月住了 1 晚
Ms. Pat 於 2024年4月29日回覆
Hey WilliamThank you for the feedback. We are in the process of a completing all of our renovations and maybe you will be in the newly renovated room. on your next visit. We do appreciate your business.

8/10 不錯哦

Kane

喜歡：整潔度和員工素質
Very friendly morning staff. Hotel is in a good location. Lots to do around there. They were doing renovations and the elevator was super sketchy.
於 2024 年 4 月住了 2 晚
Ms. Pat 於 2024年4月29日回覆
Thanks Kane, I will let the staff know you think they are doing a good service job. We appreciate your business.

10/10 有夠讚

Octavia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Ms. Pat 於 2024年4月29日回覆
Thanks Octavia for the great rating.

6/10 一般般

Jordan Matthew

喜歡：整潔度和員工素質
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Hello Jordan Thank you for staying with us, we appreciate it.Hope to see you again soon!

10/10 有夠讚

Bruce，Fort Mill

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月6日回覆
Hi Bruce Thank you for staying with us, we appreciate it.Hope to see you soon again.

6/10 一般般

Jason

親子旅遊
喜歡：員工素質
Thought the breakfast could have more options. Staff was friendly!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Hello JasonThank you for staying with us, we appreciate your feedback.

6/10 一般般

Angie

情侶出遊, 寵物同遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Property is getting rundown. Elevator was filthy, carpeting in common areas was stained, no hot water, shower doors would not stay closed. Room had no soap, shampoo or conditioner. Overall, pretty disappointing.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Hello AngieI am very sorry to hear of your inconvenience during your stay, rest assured we are working hard to make sure this does not happen again.

4/10 不太好

Clyde

家庭旅遊
Property is in the process of major revocation, something not disclosed on the reservation website. We were assigned a room that was not complete. The shower and bath were not adequately connected to hot water source. The bedroom desk was not securely assembled and collapsed when we put our suitcase on the designed holder. Multiple electrical outlets in the room and bath were not operational. Daytime desk clerk decidedly unconcerned and night staff too busy with other issues. Will most likely never consider a Wyndham property at any level ever again. Picked this one only because of its proximity to grand opening of son’s ninth restaurant in Homewood and will find another lodging to recommend friends to consider when traveling to visit his restaurant.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日回覆
Hello Clyde I am very sorry to hear of the inconvenience, please rest assured we are working hard to make sure this does not happen again.

8/10 不錯哦

Kristine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Ms. Pat 於 2024年4月3日回覆
Thank you Kristine for your ratings

10/10 有夠讚

Debra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice very friendly staff.
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Thank you for your feedback.

2/10 很糟糕

Tammy，Saint Petersburg

情侶出遊, 寵物同遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
To be fair, our floor of the hotel was under construction while we were there. There was no hot water. It was very loud. Our room was disgusting. There was no heat in the lobby except for a couple of place heaters and it was in the low 20's/high teens while we were there. We left as soon as we could find another place the next morning.
於 2024 年 1 月住了 3 晚
Angel 於 2024年3月29日回覆
Thank you for your feedback.

8/10 不錯哦

Melissa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Thank you for your positive feedback.

2/10 很糟糕

Stephanie

不喜歡：設施服務和住宿環境和硬體
This property is under construction. Though we had a new room it did not have garbages and the sofa bed still had plastic with no bedding. When we called to ask for bedding they said they didn’t have sofa beds. Had to show them in person we had no garbage cans. My kids were disappointed the pool wasn’t open yet. Very pricey for these conditions
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

2/10 很糟糕

Christopher，Trussville

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
NO HOT WATER!
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

6/10 一般般

Lizzy

喜歡：整潔度、員工素質和設施服務
The highlight of this property is their location. It’s set away and not in the thick of the city. It’s near a variety of restaurants and conveniently across from a Walmart. They were undergoing renovations during my stay. No disturbances or noise, just didn’t looks as put together. Overall I recommend. I always enjoy my stay at a La Quinta.
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

2/10 很糟糕

Devin

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I did not even get a chance to stay there because they did not notify me that there was going to be $100 deposit for my room and they would not give me a refund back so the night before my grandmother‘s funeral I had to sleep outside in a car so I strongly do not recommend this hotel to anyone
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear Devin, thank you for your feedback. On all of our third party sites, it statues we(the property) require a 100 refundable deposit. We allow our sincerest apologies.

10/10 有夠讚

Wayne

喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

6/10 一般般

Kathleen

情侶出遊, 寵物同遊
The new room was very nice Elevator not working was inconvenient
於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

10/10 有夠讚

Shannon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Customer service
於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

6/10 一般般

Eric

家庭旅遊
不喜歡：住宿環境和硬體
This place had no hot water, the entire property was under construction and there was throw up on the floor in the main hallway
於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

10/10 有夠讚

Christopher

喜歡：住宿環境和硬體
Good service
於 2024 年 2 月住了 2 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

10/10 有夠讚

Jasmine

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
I give the hotel a 4/5 only because the only thing I had a problem with was it was construction being done on the some of the floors and one of the floors I was on and all the fumes was harsh to smell and walking over the workers while they worked was very unprofessional but other than that everything was great. Staff is very friendly and great with guests and room are clean and very nice.
於 2024 年 2 月住了 2 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

4/10 不太好

Mary

喜歡：整潔度和員工素質
於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

10/10 有夠讚

Toni

於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

6/10 一般般

Suzanne

情侶出遊
喜歡：住宿環境和硬體
不喜歡：員工素質和設施服務
Housekeeping knocked on the door asking if we were checking out hours before check out time. That was ridiculous. I was trying to get as much sleep as possible prior to a long drive.
於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Hello Suzanne, I'm sorry housekeeping knocked on your door before you checked out. Just an FYI, please hang your Do Not Disturb sign outside your door and your door will not be knocked on before check out time. Thank you for your feedback

10/10 有夠讚

Shellie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

4/10 不太好

Keith

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和客房舒適度
Very disappointed
We stayed in room 434. It looked new renovation which was nice. But there was no sheets on the hide away bed and I went to the front desk to ask about some and got told I was over looking the sheets. We searched the entire room multiple times and found no sheets. Went to the front desk a second time and was basically told to deal with what I had. The next morning we got up ready to shower but surprised to find we had no hot water. After letting the water run for a half hour and still no hot water we checked out and took our business elsewhere.
於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Keith, sorry your stay was less than enjoyable, thank you for your feedback

10/10 有夠讚

Timothy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great spot
於 2024 年 2 月住了 3 晚
Ms. Pat 於 2024年2月19日回覆
Hey Timothy, Thanks for the awesome rating, we do appreciate your business.

2/10 很糟糕

Adrienne

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible no hot water soap in shower used with hair in it. So much construction breakfast trash
於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Adrienne, thank you for your feedback

10/10 有夠讚

Sherita

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel and everything was very nice but with it being pet friendly, my allergies were all over the place.
於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Hey Sherita, Happy your stay was enjoyable, sorry about the pet allergies. We appreciate your business.

8/10 不錯哦

Jasmine

於 2024 年 2 月住了 1 晚
Angel 於 2024年3月29日回覆
Dear valued guest, thank you for your feedback.

10/10 有夠讚

joshua

家庭旅遊
Under construction. Picks of room not the same
於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Hey Joshua, yes we are under renovation and upon completion all the room picks will be the same. We do appreciate your business.

8/10 不錯哦

Nancy

於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Hey Nancy, thank you for staying with us, we appreciate your business.

10/10 有夠讚

Alexandra

情侶出遊, 商務旅客
Elevator near check in desk was out. Hotel under construction. Elevator in the back of the hotel was available.
於 2024 年 2 月住了 1 晚
Ms. Pat 於 2024年2月19日回覆
Alexandra, we are happy that the rear elevator is operational and renovation is well on its way. Thanks for the great rating.