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伯明罕胡佛歡朋套房飯店的評分

2.5 out of 5
伯明罕胡佛歡朋套房飯店
4520 Galleria Blvd, Hoover, Birmingham, AL

評論

8.8

有夠讚

10 分，有夠讚；550 則評論中有 338 則" "
8 分，不錯哦；550 則評論中有 136 則" "
6 分，一般般；550 則評論中有 38 則" "
4 分，不太好；550 則評論中有 17 則" "
2 分，很糟糕；550 則評論中有 21 則" "

9.2/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Sharonda

商務旅客
喜歡：住宿環境和硬體
Satisfied
於 2024 年 4 月住了 1 晚
Team Hampton 於 2024年4月28日回覆
Thank you for staying with us. We look forward to your next stay with us.

2/10 很糟糕

Gary

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和設施服務
overbooked rooms for the weekend and tried to get us to sleep on a sofa
於 2024 年 4 月住了 2 晚
Team Hampton 於 2024年4月14日回覆
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. We will be reviewing your comments to identify areas for improvement.

4/10 不太好

Thomas

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed the location and property as whole. Unfortunately, room wasn't ready for a 30-min ahead of check-in time and wasn't ready until 4:10pm... 10-mins after check-in time. 6-days after using my debt/credit card for "incidentals"... my card was fraudulently charged $1100 in excess so had to cancel card and dispute charges. I hope this hasn't happened to anyone else.
於 2024 年 4 月住了 1 晚
Team Hampton 於 2024年4月9日回覆
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. We will be reviewing your comments to identify areas for improvement.

10/10 有夠讚

Lauren A

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
😃
於 2024 年 3 月住了 1 晚
Team Hampton 於 2024年4月1日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Angela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Team Hampton 於 2024年3月27日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Hector

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best sleep ever
Very nice , quite and spacious room
於 2024 年 1 月住了 1 晚
Team Hampton 於 2024年2月24日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Matthew

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will stay here again.
Friendly service, great breakfast included. Only issue was that the room was cold when we arrived and it took about 3 hrs for it to warm up.
於 2023 年 12 月住了 1 晚
Team Hampton 於 2024年2月24日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Cheryl

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean. The staff was friendly and breakfast was very good with lots of choices.
於 2023 年 12 月住了 1 晚
Team hampton 於 2024年1月6日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Joseph

於 2023 年 12 月住了 1 晚
Team Hampton 於 2024年2月24日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

William

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Team hampton 於 2024年1月1日回覆
Thank you for staying with us. We look forward to your next stay with us.

2/10 很糟糕

Jessica

喜歡：整潔度
不喜歡：員工素質
I get here to check in and the front desk worker of 2 yrs say to me your card is declining, I say how?? If I haven't given you the card, its different from the card I used to book.(never assume, always ask if the person is using the same card to pay as they used to book.) She say ok the system is ready for you to pay. I tap to pay and she say oh i accidentally hit cancel, we just got a new system, my apologies. I say let me check my account and I show her the amount is pending and she need to process and dont charge the card again. She called her manager Liz and they were convinced they walked thru the process and I will not be charged a second time. Well I was charged a second time , I called the bank they stated they see the charges and stated the business/ hotel need to release one of the charges. The hotel staff and manager blamed the bank and stated they only see one charge, the other disappeared.They also stated that the solution would be for me to check out the hotel for the charges to clear, but I couldn't actually stay in the hotel after they processed me out!!! And go where? Im from out of town! The staff member stated she was the only employee working front desk and its hard because when things go wrong others have to wait. Yes there was a line of people that had issues and others that needed to be checked in. Oh and I had to be moved due to my first room tv didn't work, but as soon as she moved me she checked someone in that exact room. Last time booking here!
於 2023 年 12 月住了 1 晚
Team Hampton 於 2023年12月31日回覆
We are sorry to see the low rating of your recent stay with us but we'd like to learn more about it. Please call our general manager at your convenience. Your comments are very important to us.

4/10 不太好

Shaik

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
N/A
於 2023 年 12 月住了 1 晚
Team Hampton 於 2023年12月27日回覆
We are sorry to see the low rating of your recent stay with us but we'd like to learn more about it. Please call our general manager at your convenience. Your comments are very important to us.

10/10 有夠讚

Sarah

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Hotel team 於 2023年12月24日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Tara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotel tean 於 2023年12月24日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Team Hampton 於 2023年12月13日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Caren

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Should Have Booked Here First
They were Kid Friendly helpful our room was very clean and Sanitary you noticed and smelled that upon arrival very nice hotel and it wasn’t expensive
於 2023 年 12 月住了 1 晚
Team Hampton 於 2023年12月12日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

John

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
team hampton 於 2023年12月5日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

Brian，El Dorado

喜歡：整潔度、員工素質和住宿環境和硬體
Not bad operation and value for money
於 2023 年 12 月住了 1 晚
Team Hampton 於 2023年12月5日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Means

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place, shops across the street, easy parking, safe.
於 2023 年 11 月住了 1 晚
Team Hampton 於 2023年11月30日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Robert

於 2023 年 11 月住了 2 晚
Hotel team 於 2023年12月24日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Joseph

團體旅遊
喜歡：設施服務
Very good service
於 2023 年 11 月住了 1 晚
Hotel team 於 2023年11月19日回覆
Thank you for staying with us. We look forward to your next stay with us.

6/10 一般般

Kenneth

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Above average
Short staffed. Had to wait for associate to check in. Room is large, bed is comfortable. Shower head worked only to a trickle and A/C made horrible noise when compressor kicked in to cool down room. Breakfast are/sitting area is large and breakfast is typical continental style. One plus is ease of access to restaurants and shopping with red light to help with traffic.
於 2023 年 11 月住了 2 晚
Hotel Team 於 2023年11月15日回覆
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

10/10 有夠讚

Michele

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
1st visit to Hoover
The hotel was very clean and the staff was amazing. They allowed us to check in our luggage early so we could attend a football game and not have to leave in our car. I would stay here again!!
於 2023 年 11 月住了 1 晚
Team Hampton 於 2023年11月10日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Dona

於 2023 年 11 月住了 1 晚
Team Hampton 於 2023年11月27日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

James or Christine，Hinsdale

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
All good
於 2023 年 10 月住了 5 晚
Hotel tean 於 2023年10月31日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Team Hampton 於 2023年10月17日回覆
Thank you for staying with us. We look forward to your next stay with us.

6/10 一般般

Missie

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Okay
The staff was nice. Hotel needs to be updated
於 2023 年 10 月住了 1 晚
Team Hampton 於 2023年10月15日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Felecia

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Hotel team 於 2023年9月30日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Neelam

於 2023 年 8 月住了 1 晚
Hina patel 於 2023年8月28日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Team Hampton 於 2023年8月14日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Karen

於 2023 年 8 月住了 1 晚
Hotel team 於 2023年10月15日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Mike

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice place
於 2023 年 8 月住了 1 晚
Team Hampton 於 2023年8月14日回覆
Thank you for staying with us. We look forward to your next stay with us.

2/10 很糟糕

STEVE

家庭旅遊
不喜歡：員工素質和設施服務
Staff very rude
於 2023 年 7 月住了 3 晚
Team Hampton 於 2023年8月3日回覆
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

4/10 不太好

Chris

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 7 月住了 1 晚
Team Hampton 於 2023年7月30日回覆
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

10/10 有夠讚

reginald

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hoover
Clean room and nice staff
於 2023 年 7 月住了 1 晚
Team Hampton 於 2023年7月13日回覆
Thank you for staying with us. We look forward to your next stay with us.

8/10 不錯哦

Quinnisha

於 2023 年 6 月住了 4 晚
Team Hampton 於 2023年7月30日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Quinnisha

於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年7月30日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

TERRY

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The rooms were amazingly clean and we had a suite. Extremely nice, lotion, body wash, shampoo, and conditioner were provided. We enjoyed a very nice breakfast also. Waffles, with every topping imaginable, biscuits, sausage, eggs, gravy, cereal, yogurt, danishes, and muffins. Everything tasted so good.
於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年6月22日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Louis

於 2023 年 6 月住了 2 晚
Team Hampton 於 2023年7月13日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

JAMES DWIGHT

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年6月17日回覆
Thank you for staying with us. We look forward to your next stay with us.

10/10 有夠讚

Douglas，Carencro

於 2023 年 6 月住了 2 晚
Hotel team 於 2023年7月4日回覆
Thank you for staying with us. We look forward to your next stay with us.

2/10 很糟糕

Rachel

不喜歡：整潔度和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年6月12日回覆
I'm sorry we could not provide better service during your stay with us. Please call us at your convenience to discuss your stay

10/10 有夠讚

Karen

於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年6月4日回覆
Thank you for staying with us. We look forward to your next stay with us!

6/10 一般般

Devin

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Lady at desk at check in clearly didn’t know what she was doing. Gave us room keys on one floor that didn’t work. Then went back downstairs only to get the keys to a completely different room in a different floor. And she acted like it was our fault. Overall hotel was fine but clearly she needs more training or different job.
於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年6月2日回覆
Thank you for your feedback. We take lapse in service very seriously and will be making efforts to restrain and improve our team member knowledge so that the guest experience can be improved.

10/10 有夠讚

Alicia

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Thank you for a great stay!
於 2023 年 5 月住了 2 晚
Team Hampton 於 2023年5月29日回覆
Thank you for staying with us. See you next time.

10/10 有夠讚

Jeremy

家庭旅遊
喜歡：整潔度和員工素質
Everything was great
於 2023 年 5 月住了 2 晚
Team Hampton 於 2023年5月27日回覆
Thank you for staying with us. We look forward to your next stay with us

6/10 一般般

Margaret

家庭旅遊
喜歡：員工素質
The room was clean enough but seemed old and kinda musty, if that makes sense? The room was huge which was nice. Staff was very friendly. The beds were soooooo uncomfortable that we woke up sore. The hotel just needs to be updated.
於 2023 年 5 月住了 1 晚
Hina Patel 於 2023年5月24日回覆
Thank you for your review. We take guest comments very seriously and will be looking into your comments for immediate improvements. Thank you for staying with us.

10/10 有夠讚

Arazais

喜歡：整潔度、員工素質和住宿環境和硬體
Looks and feels clean and comfortable. Only thing I wish they had is room service.
於 2023 年 5 月住了 1 晚
Hotel Team 於 2023年5月14日回覆
Thank you for staying with us and we look forward to your next stay with us!

2/10 很糟糕

Jennifer

於 2023 年 4 月住了 1 晚
Hotel team 於 2023年5月14日回覆
Thank you for staying with us.

10/10 有夠讚

Beajai

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
location
於 2023 年 3 月住了 1 晚
Hotel team 於 2023年5月1日回覆
Thank you for staying with us. We look forward to your next stay with us.