I have a 3 year old that likes to go into the pool -- weather was a little cool but even though the water would be a bit cool as well, there was no reason I could see that the pool was closed -- HUGE disappointment -- Our room overlooked the pool which made it worse for him -- when asked why the pool was closed I was tol the water was a little cool that day -- again, not a reason to close it -- I asked if it was possible to allow swimming -- I was told no -- basically i had no recourse. Also, the lobby coffee was sub-par in my opinion. A one-half refund would make me happy -- but still doesn't make up for a disappointed 3 year-old. :(