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Reviews of Park Inn by Radisson Berlin Alexanderplatz

4 out of 5
Park Inn by Radisson Berlin Alexanderplatz
Alexanderplatz 7, Berlin, BE

Reviews

8.0

Very Good

Rating 10 - Excellent. 473 out of 1339 reviews" "
Rating 8 - Good. 497 out of 1339 reviews" "
Rating 6 - Okay. 232 out of 1339 reviews" "
Rating 4 - Poor. 87 out of 1339 reviews" "
Rating 2 - Terrible. 50 out of 1339 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Banashree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Excellent rooms. The only and biggest drawback is that the bathroom has no doors. It’s very inconvenient if you are travelling with teenagers .
Response from Lily on 2024/5/21
Dear Banashree,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed your stay with us. However, we apologize for the inconveniences caused by the open bath. To make our rooms seem brighter, we opted for an open, translucent model in the design. We are very sorry that we could not meet your taste. We also offer rooms such as our Junior Suite with a separate bathroom-area.Thank you for sharing your feedback with us. We look forward to welcoming you again!Best regards,Lily

6/10 Okay

janusz A.

Liked: Cleanliness, staff & service, property conditions & facilities
Our ‘ Superior” room was OK, but certainly not what one would call Superior in any way, but at the best average for what one would expect from a Radisson hotel. The promised free hotel WiFi proved useless, and the excuse was that the hotel was fully booked!! Well, if free WiFi is offered, then it should also work satisfactory at a fully booked hotel, which one may expect to be the case over the summer. OK, but certainly far from luxurious (expect of course for the pricing) Breakfast, however, was quite good.
Stayed 4 nights in May 2024
Response from Lily on 2024/5/21
Dear Janusz A.Thank you for providing feedback on your recent stay with us. We regret to learn that your experience did not fully meet your expectations, and we apologize for any inconvenience caused.We understand your disappointment regarding the Wi-Fi service and sincerely apologize for any inconvenience it may have caused. Our aim is to provide reliable internet access to all our guests, and we will investigate this issue further to ensure improvements are made.Regarding your comments on the room, we apologize if it did not meet your expectations of a "Superior" room. We strive to provide comfortable and well-appointed accommodations, and we will review your feedback to make necessary enhancements.We are delighted to hear that you enjoyed the breakfast experience, and we appreciate your positive feedback on this aspect of your stay.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Thank you once again for sharing your thoughts with us.Best regards,Lily

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Berlin
Stayed 2 nights in May 2024
Response from Lily on 2024/5/21
Dear Noe,Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you again.Best regards,Lily

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel in very nice area. Lots of great restaurants, grocery stores and very close to train and subway stations. It is within walking distance to all major attractions of Berlin. However, the room is noisy, not enough towels and you need to ask for coffee everyday. Front desk staffs are very nice and helpful.
Stayed 4 nights in May 2024
Response from Po on 2024/5/13
Dear Jesse,Thank you for your feedback on your recent stay with us. We're delighted to hear that you enjoyed our hotel's location in a vibrant area with plenty of amenities nearby and convenient access to public transportation.We apologize for any inconvenience you experienced regarding the noise level in your room, the availability of towels, and the need to request coffee daily. Your comments are important to us, and we will address these issues with our housekeeping and front desk teams to ensure that they are promptly resolved.We're glad to hear that you found our front desk staff to be very nice and helpful. Providing excellent service to our guests is our top priority, and we appreciate your recognition of our team's efforts.We hope that these issues did not overshadow your overall experience, and we would love the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely,Po

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Po on 2024/5/13
Dear Philip,thanks for the positive review. We are looking forward to welcoming you again.With best regards,Po

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, amenities
Loved staying here. Only drawback is when having dinner/drinks the toilet facilities are a fair trek and on a different floor.
Stayed 2 nights in May 2024
Response from Po on 2024/5/10
Dear Sarah,Thank you for your positive feedback about your stay with us. We're thrilled to hear that you loved staying at our hotel.We apologize for any inconvenience you experienced with the distance to the toilet facilities while having dinner or drinks. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experience.We're glad that overall you enjoyed your stay with us, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Sincerly,Po

6/10 Okay

ronald

Liked: Cleanliness
Location was convenient. One of the 4 elevators in my bank was out for today's resulting in long delays. TheHotel has access to Alexanderplatz but this entrance was closed making one around the block through construction, which surrounded the Hotel on 3 sides.
Stayed 6 nights in Apr 2024
Response from Po on 2024/5/3
Dear Ronald,Thank you for the valuable feedback! We apologize for the inconvenience caused by the elevator issue you experienced resulting a long delays. Regarding the access to Alexanderplatz, we apologize for any inconvenience caused by the temporary closure due to maintenance. We appreciate your understanding and patience during this time.We hope to see you again soon.Sincerely,Po

8/10 Good

Mamdouh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Po on 2024/5/3
Dear Mamdouh,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Po on 2024/5/3
Dear Saif,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

8/10 Good

Lucy

Liked: Amenities
Great location. The rooms are small but contain all you need. However they are very noisy, especially at night, walls are thin and there are not enough lifts for the hotel. Expect to wait 5-10 minutes each time you need the lift. I also think it’s unfair to charge people 2€ per bag to be left in the luggage hold, when they have already paid for the room and city tax
Stayed 4 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Lucy,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our hotel's great location and found our rooms to be adequately equipped. However, we apologize for any inconvenience caused by noise disturbance and long wait times for the lifts. Your feedback regarding these issues will be shared with our team for review and improvement.Regarding the luggage storage fee, we understand your concerns and will take them into consideration as we evaluate our policies. We strive to provide transparent and fair pricing for all our services, and we appreciate your input on this matter.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Lily

10/10 Excellent

BIPINCHANDRA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient place to easy access sight seeing around
Stayed 4 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Bipinchandra,Thank you for taking the time to share your feedback with us!We are delighted to hear that you enjoyed our stay and look forward to welcoming you again.Best regards,Lily

8/10 Good

NIHAL

Traveled with partner
Liked: Cleanliness, amenities
.
Stayed 3 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Nihal,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you again.Best regards,Lily

6/10 Okay

Najee

Business traveler
Disliked: Amenities
I stayed for business and it was fine at best. Not my first choice by ANY means but I slept fine.
Stayed 3 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Najee,Thank you for sharing your feedback!We apologize, if our standards did not meet your expectations.Please feel free to provide us with more detailed feedback, as we are committed to improving every aspect of our service to ensure a pleasant stay for all our guests!We look forward to welcoming you again.Warm regards,Lily

8/10 Good

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was on our doorstep and within walkihg distance such as train station, hop on hop off bus, shops and some landmarks.. TV tower right opposite our hotel
Stayed 2 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Lynda,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed our location as well as your stay with us and look forward to welcoming you again.Best regards,Lily

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supwr location, great breakfast and rooms nice and soacious
Stayed 4 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Maria,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed the breakfast and rooms, and look forward to welcoming you again.Best regards,Lily

6/10 Okay

Dominic

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location of the hotel is exexllent. One minute walk to the main train station, and about 30 minute walk in a striaght line to Brandenburg Gate. However, I did feel a bit hsrd done by in terms of the room. It had a great view, but the beds in the hotel are single beds pushed together. I booked a queen bed, but the matresses each had their oen bed sheet/duvet. This meant me and my partner were essentially sleeping in seperate beds, which was disappointing. The pillows were also the worst I have ever experienced, and there was no fridge in the room. Another frustrating point was that the wifi was terrible, it hardly worked. While the hotels location was ideal, the hotel itself was unerwhelming
Stayed 4 nights in Apr 2024
Response from Lily on 2024/4/22
Dear Dominic,Thank you for taking the time to share your feedback with us!We are delighted to hear that you enjoyed our hotel's location.However, we apologize for any inconveniences regarding the beds, fridge, and pillows. Please feel free to contact our reception team for any enquiries during your next stay. Our team will gladly assist you with any request! We hope to welcome you again soon.Best regards,Lily

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating & friendly. Food nice, a selection of rashers, sausage & egg dishes in the mornings would be nice. We only got enough coffee for 2 cups. Bit stingy I think.
Stayed 3 nights in Apr 2024
Response from Lily on 2024/4/10
Dear Pauline,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed your stay. Your feedback regarding the breakfast offerings and coffee provision is appreciated, and we'll certainly take it into consideration as we strive to improve our services.We hope to welcome you back again in the future.Best regards,Lily

10/10 Excellent

Paul, Stansted Mountfitchet

Stayed 4 nights in Mar 2024
Response from Po on 2024/5/3
Dear Paul,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position of property in relation to transport etc was great ,also close to many sites
Stayed 2 nights in Mar 2024
Response from Lily on 2024/3/26
Dear Paul,thank you for your positive feedback! We are glad that you enjoyed our location and look forward to welcoming you again.Best regardsPark Inn by Radisson Berlin Alexanderplatz

10/10 Excellent

Alirio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the shopping area and public transportation
Stayed 1 night in Mar 2024
Response from Po on 2024/5/3
Dear Alirio,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

10/10 Excellent

Khalifa

Business traveler, Traveled with family
We had a wonderful stay in Berlin
Stayed 1 night in Mar 2024
Response from Sophie on 2024/3/18
Thank you very much for your great feedback!Yours sincerely,Sophie

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 1 night in Feb 2024
Response from Sophie on 2024/3/5
Dear David, thank you very much for your evaluation.With kind regards,Sophie

8/10 Good

PETER

Stayed 4 nights in Dec 2023
Response from Sophie on 2024/3/5
Danke für Deine tolle Bewertung, PETER!

4/10 Poor

Kevin

Stayed 2 nights in Feb 2024
Response from Sophie on 2024/2/23
Lieber Kevin, vielen Dank für Deine Bewertung. Was genau hat Dir an Deinem Aufenthalt nicht gefallen? Hinterlasse uns gerne ein genaues Feedback.Mit freundlichen Grüßen,Sophie

6/10 Okay

Ruben

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Sophie on 2024/2/20
Dear Ruben, thanks for your feedback. What exactly did you not like about your stay? Feel free to leave us detailed feedback.Yours sincerely,Sophie

4/10 Poor

jimi

Stayed 3 nights in Feb 2024
Response from Sophie on 2024/2/20
Dear jimi, thanks for your feedback. What exactly did you not like about your stay? Feel free to leave us detailed feedback.Yours sincerely,Sophie

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophie on 2024/2/16
Liebe Sarah, vielen Dank für Deine positive Bewertung.Mit freundlichen Grüßen,Sophie

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the Tv Tower and the train station could not ask for much better
Stayed 2 nights in Feb 2024
Response from Sophie on 2024/2/12
Dear Brandon, thanks for the great review. We are looking forward to welcoming you again.With best regards,Sophie

8/10 Good

Ameer

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and all services is available near the hotel
Stayed 1 night in Feb 2024
Response from Sophie on 2024/2/12
Dear Ameer, thanks for your good feedback.Yours sincerely,Sophie

6/10 Okay

Eric On Lik

Business traveler
Stayed 1 night in Jan 2024
Response from Sophie on 2024/1/22
Thank you for taking the time to rate us. What exactly did you not like about your stay? Feel free to leave us detailed feedback.

10/10 Excellent

Matthew Charles

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Sophie on 2024/1/11
Thank you very much for your great feedback!Yours sincerely,Sophie

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 8 nights in Dec 2023
Response from Sophie on 2024/1/9
Thank you very much for your great review, jeffrey!

10/10 Excellent

jeffrey

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Sophie on 2024/1/3
Dear jeffrey, thanks for the great review. We are looking forward to welcoming you again.With best regards,Sophie

4/10 Poor

Krzysztof

Stayed 3 nights in Dec 2023
Response from Sophie on 2023/12/28
Dear Krzysztof, thanks for the review. What exactly did you not like about your stay? Feel free to leave us detailed feedback.With best regards,Sophie

10/10 Excellent

Anna

Stayed 4 nights in Dec 2023
Response from Sophie on 2024/1/9
Thank you very much for your great review, Anna!

8/10 Good

Steven

Stayed 3 nights in Nov 2023
Response from Sophie on 2024/1/4
Lieber Steven, vielen Dank für Deine gute Bewertung.Mit freundlichen Grüßen,Sophie

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the park Inn
Our stay at this hotel was lovely. We have stayed here a couple of times.Our room was so clean and spacious. It’s the perfect location as it’s only a couple of minutes walk from the train station. ideal for couples and families. The staff are very friendly and helpful. You can get your bus tour tickets and other tickets at the information desk too and they help with any questions you have about the different things you’d like to do !highly recommend
Stayed 2 nights in Dec 2023
Response from Sophie on 2023/12/15
Dear Lauren, thank you very much for your good evaluation.With kind regards,Sophie

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Christmas markets
Great location for Christmas markets and sightseeing. Plenty of restaurants within 15 mins. Hotel in good condition, small mix up over pre paid breakfast but resolved locally.
Stayed 3 nights in Dec 2023
Response from Sophie on 2023/12/14
Dear Michael,we are pleased that you have placed your trust in us and hope to welcome you soon again in beautiful Berlin.With kind regards,Sophie

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Sophie on 2023/12/13
Hey Andrew, thanks for your great review!

6/10 Okay

Karolyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Busy hotel
So busy that staff were not wanting to be helpful, room not ready at 4pm on arrival. Room small but clean
Stayed 4 nights in Nov 2023
Response from Sophie on 2023/12/12
Dear Karolyn, thank you for your open feedback. I am sorry to hear that your stay at our hotel did not meet the standards. Please be assured that your feedback was passed on to the staff concerned. Nevertheless, we hope to welcome you back to show you that we can make it better.With kind regards,Sophie

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Inn
Very busy hotel, and breakfast was a bit of a scrum. Food was plentiful and of decent quality. Tea and coffee in the room was not replenished daily. Shampoo and shower gel was not topped up either.
Stayed 5 nights in Nov 2023
Response from Sophie on 2023/12/12
Dear Martin,thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sophie

4/10 Poor

Sarah

Disliked: Cleanliness
This was not what i would class as a four star property. Not very clean, always having to request return visits as not hoovered, bin not emptied, lack of toilet tissue and broken glass all over the floor, toilet not cleaned properly etc.
Stayed 4 nights in Dec 2023
Response from Sophie on 2023/12/12
Dear Sarah, thank you for your open feedback. I am sorry to hear that your stay at our hotel did not meet the standards regarding the cleanliness. Please be assured that your feedback was passed on to the staff concerned. I hope you will give us a second chance to prove ourselves and offer you the same nice stay as many guests have had before you. With kind regards,Sophie

2/10 Terrible

Thomas

Stayed 10 nights in Aug 2023
Response from Sophie on 2023/12/12
Lieber Thomas, vielen Dank für Deine Bewertung. Was genau hat Dir an Deinem Aufenthalt nicht gefallen? Hinterlasse uns gerne ein genaues Feedback.Mit freundlichen Grüßen,Sophie

10/10 Excellent

Tracey

Stayed 3 nights in Nov 2023
Response from Sophie on 2023/12/6
Thank you very much for your great review, Tracey!

4/10 Poor

Michelle

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good central location. However staff are not the friendliest or most helpful
Stayed 3 nights in Nov 2023
Response from Sophie on 2023/12/5
Dear Michelle,thank you for your feedback. It helps us to keep learning and hopefully you will be among the satisfied guests next time. With kind regards,Sophie

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good breakfast, nice rooms. And amazing staff
Stayed 2 nights in Nov 2023
Response from Sophie on 2023/11/28
Thank you very much for your great review, Colin!

10/10 Excellent

Jean Ee Tiang

Stayed 1 night in Nov 2023
Response from Sophie on 2023/12/15
Thanks for your great review, Jean Ee Tiang!

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities
My biggest issue with this property is the bathroom (toilet) in the rooms. It is 3/4 frosted glass with clear glass at the top. It is a basic glass door that doesn’t lock. I would not share this room with anyone, but others may not care. Otherwise, the room was nice, the staff helpful, and being next to the train station is fantastic. I did not have any problems with the WiFi
Stayed 2 nights in Nov 2023
Response from Sophie on 2023/11/27
Dear Cynthia,thank you for taking the time to share your feedback. Our Junior Suite have a completely separated bathroom. I think this room might be perfect for you the next time. We hope to welcome you back to our hotel very soon!Sincerely,Sophie

10/10 Excellent

Cassiano

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely well located hotel with good amenities and service.
Stayed 1 night in Nov 2023
Response from Sophie on 2023/11/9
Dear Cassiano,thanks for the great feedback. We look forward to welcoming you back next time.With kind regards,Sophie

6/10 Okay

Víctor

Stayed 3 nights in Oct 2023
Response from Sophie on 2023/11/8
Dear Victor, thanks for the review. What exactly did you not like about your stay? Feel free to leave us detailed feedback.With best regards,Sophie