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貝斯特韋斯特普勒斯赫利泰治旅館的評分

2.5 out of 5
貝斯特韋斯特普勒斯赫利泰治旅館
1955 E 2nd St, Benicia, CA

評論

8.6

有夠讚

10 分，有夠讚；789 則評論中有 381 則" "
8 分，不錯哦；789 則評論中有 274 則" "
6 分，一般般；789 則評論中有 87 則" "
4 分，不太好；789 則評論中有 29 則" "
2 分，很糟糕；789 則評論中有 18 則" "

9.0/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Wai Lan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚

10/10 有夠讚

CHIA YU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A very good experience of stay
The lobby and the room both very clean and comfortable, we reserved 4 different Best western plus hotels during this trip to CA, I believe this one is the best one of our reservations.
於 2018 年 6 月住了 1 晚
Geraldine Felaire-Cantu 於 2018年7月26日回覆
Thank you for the raving review! It is a pleasure to read you enjoyed your stay with us and hope to see you again soon!

8/10 不錯哦

Jun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Lynnda，parker

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Alan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice easy access to freeway and stores. Wonderful staff will stay again next time we visit the area
於 2024 年 5 月住了 3 晚

2/10 很糟糕

Roderick

商務旅客, 家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Hard to find
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Charles，Pleasanton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Safe parking
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Juliana

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient
於 2024 年 3 月住了 3 晚
Geraldine Felaire-Cantu, GM 於 2024年5月2日回覆
Thank you for the excellent rating! We're thrilled to hear that you found your stay convenient. Providing convenience and comfort to our guests is one of our top priorities.We appreciate your feedback and support, and we hope to have the opportunity to welcome you back for another convenient and enjoyable stay in the future!

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I didn't get his name, but a young man working on floor two outside noticed I wasn't finding my way and asked me if I needed assistance. I agreed, and he literally took control and helped me find my room work out whether it was going to work for me worked with the staff and the main desk to get me set up the room. Then we got all my bags out of my car and into the room. Made sure I was comfortable. He was very nice and helpful and professional. This was my first time traveling along with my Parkinson's disease. Was later that evening when I left my keys in the room, and he quickly politely helped me get in. I appreciate his help too. He was very kind and helpful.
於 2024 年 3 月住了 1 晚
Geraldine Felaire-Cantu, GM 於 2024年4月25日回覆
Thank you so much for taking the time to share your experience with us. We are delighted to hear that our team member was able to assist you during your stay. It's heartwarming to know that his kindness, professionalism, and helpfulness made a positive impact on your trip.At Best Western Plus Heritage Inn, we strive to provide exceptional service to all our guests, and it's gratifying to hear that our team member went above and beyond to ensure your comfort and convenience. We will be sure to pass along your kind words to him and the rest of our staff.We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future.

10/10 有夠讚

Christine

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, very friendly, and everything is very clean.. The breakfast was really good.
於 2024 年 3 月住了 4 晚
Geraldine Felaire-Cantu, GM 於 2024年4月25日回覆
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at Best Western Plus Heritage Inn. Providing excellent service and maintaining cleanliness are top priorities for us, and we're delighted that our staff exceeded your expectations in both regards.We're especially pleased that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying breakfast experience for our guests, and it's wonderful to hear that you found it to be really good.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 有夠讚

Fatima

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Geraldine Felaire-Cantu, GM 於 2024年4月25日回覆
Thank you so much for your outstanding review. We're thrilled to hear that you had such a fantastic experience during your stay at Best Western Heritage Inn.Providing exceptional service and ensuring our guests' comfort are our top priorities, and it's wonderful to know that we met your expectations in every aspect.We're truly grateful for your glowing recommendation, and we look forward to welcoming you back for another unforgettable stay in the future.

10/10 有夠讚

Jas

於 2024 年 1 月住了 1 晚
Geraldine Felaire-Cantu, GM 於 2024年5月2日回覆
Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Providing top-notch service and accommodations is our priority, and we're delighted that we met all your expectations.Your feedback and support mean a lot to us, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!

10/10 有夠讚

Alexandria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Geraldine Felaire-Cantu, GM 於 2024年5月2日回覆
Thank you for the perfect rating! We're delighted that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we met all your expectations.We appreciate your feedback and support, and we look forward to providing you with another outstanding experience during your next visit.

10/10 有夠讚

Juliana

於 2023 年 12 月住了 3 晚

6/10 一般般

Charles

Geraldine Felaire-Cantu, GM 於 2024年5月2日回覆
Thank you for your rating and feedback. We're sorry to hear that your experience fell short of your expectations. We strive to provide all our guests with a pleasant stay, and we regret if we did not meet your needs during your visit.Your feedback is valuable to us, and we would appreciate any specific details or suggestions you may have on areas where we can improve. Our goal is to address any concerns and make necessary changes to enhance the experience for all our guests.If you would like to discuss your stay further or provide additional feedback, please feel free to reach out to our team. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 有夠讚

Lawrence

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was huge. I liked the shower, microwave and king sized bed. We enjoyed the free hot breakfast and coffee. Convenient location and fair price
於 2023 年 11 月住了 1 晚

8/10 不錯哦

DONNA，San Bernardino

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Diana

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Larry

情侶出遊
Everything could not have been better.
於 2023 年 10 月住了 1 晚

4/10 不太好

Michelle

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The property was quiet and nice but the rooms smell like urine,
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Carol

不喜歡：員工素質
Even though there is a smoking area provided. Guest seem to stand right outside the mid entrance area to smoke & talk loudly on phone at all hours of the day & night! And both nights someone sat in their car outside my room playing loud music after 10pm. The best part of the stay was the friendliness of the ladies that clean the rooms! They wished me a good evening or good night.. and asked if I was enjoying my visit.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Steve

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet
於 2023 年 9 月住了 4 晚

6/10 一般般

William

不喜歡：整潔度和住宿環境和硬體
Needs some work.
When we entered our room a strong musty, damp smell was present. We opened the windows, but being that we were on the first floor, we couldn’t leave them open. Three hours into our stay, our air conditioning unit shorted out and wouldn’t restart. We let the front desk know and they said they were going to call a maintenance technician to come and look at the air conditioner. Maintenance never arrived, and we asked to switch to a different room. The front desk attendant agreed to allowing us to switch rooms, but only after we insisted. The hotel is aging and needs a good upgrade and deep cleaning, but the breakfast area was very nice and the grounds were well maintained.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Mary

喜歡：整潔度、員工素質和住宿環境和硬體
Muy bien
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Helen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Barbara J

於 2023 年 8 月住了 1 晚

6/10 一般般

Enzo

不喜歡：整潔度
I'm sorry to hear that the staff was not as friendly. It can be disappointing when people in customer service roles are not as welcoming or helpful as we would hope. While I can't change the past experience, I can suggest a few possible reasons for their behavior and offer some suggestions for how to address the situation if it happens again: 1. Stress or workload: The staff members may have been dealing with a high volume of customers or personal stress, which can sometimes affect their demeanor. It's important to remember that everyone has bad days. 2. Lack of training: The staff members might not have received proper training on customer service techniques or may not fully understand the importance of being friendly and accommodating. In such cases, their behavior may not be intentional. 3. Miscommunication: There could have been a miscommunication or misunderstanding that led to the staff's unfriendly behavior. It's possible that they didn't realize how they were coming across. If you encounter unfriendly staff in the future, here are a few steps you can take: 1. Stay calm and polite: Although it can be frustrating, it's important to remain calm and polite in your interactions. Being respectful may help defuse the situation and encourage the staff to respond positively. 2. Communicate your concerns: If you feel comfortable doing so, politely express your concerns to the staff or a supervisor. They may not be aware of their behavior and appreciate the feedback.3. S
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Madison

喜歡：整潔度、員工素質和住宿環境和硬體
Staff was so nice and courteous, very clean. And the breakfast included was delicious and fully stocked.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月28日回覆
Dear Madison,We are ecstatic that you enjoyed your stay with us! We hope to see you soon!

10/10 有夠讚

Suzanne

於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月28日回覆
Dear Suzanne,Thank you for your awesome review! We appreciate you for choosing to stay with us. We are glad that you had an amazing stay. We look forward to welcoming you back!

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
Overall a pleasant place
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月28日回覆
We are glad that you had an enjoyable stay with us! We look forward to welcoming you back!

10/10 有夠讚

Felicia

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Efrain

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月3日回覆
Dear Efrain,Thank you for your great review! Our team is glad that you enjoyed your stay with us.We hope to welcome you back!

10/10 有夠讚

David

於 2023 年 6 月住了 3 晚
General Manager 於 2023年7月28日回覆
Thank you for the amazing review! We're glad you enjoyed your stay with us!

10/10 有夠讚

Ann

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月3日回覆
Dear Ann,Thank you for your awesome review! We are glad that you enjoyed your stay with us.Our team is committed to providing excellent service to our guests to ensure they have a great stay.

8/10 不錯哦

Ruthe

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 7 晚
General Manager 於 2023年6月13日回覆
Thank you so much for taking the time to rate our hotel! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can assist you with in the future, please feel free to let us know.

10/10 有夠讚

Regina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月13日回覆
Thank you so much for your amazing 10/10 rating of our hotel! We are absolutely thrilled to hear that you had a fantastic experience during your stayWe truly appreciate your support and look forward to seeing you again in the future!

10/10 有夠讚

Marty，Prince George

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We loved the small perks like specialty coffees water bottle filling stations and great hot breakfast was included. Very nice.
於 2023 年 5 月住了 2 晚
General Manager 於 2023年6月1日回覆
We are happy that you enjoyed the amenities our hotel offers! The speciality coffee we provide is definitely one of my favorites as well.We hope to welcome you back soon!

10/10 有夠讚

Joanne

喜歡：整潔度和住宿環境和硬體
Everything was great
於 2023 年 5 月住了 1 晚
General Manager 於 2023年6月1日回覆
We are glad that everything during your stay was great!Thank you for staying with us.

10/10 有夠讚

Elvira

家庭旅遊
We had a great experience. Clean room, good breakfast, and friendly staff.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年6月1日回覆
Wow! Thank you so much for your five-star review!Our team is glad that you enjoyed your stay with us. We hope to see you soon!

8/10 不錯哦

Mona

喜歡：員工素質和住宿環境和硬體
You should have rooms for people that are allergic to pets. We both had an allergic reaction because there must have been pets previously in the room. Everything else was good.
於 2023 年 5 月住了 2 晚
General Manager 於 2023年6月1日回覆
We are delighted that everything was good during your stay with us!We'll definitely keep your feedback in mind so our hotel can implement any measures to further improve the stay for our guests.We hope to have the opportunity in welcoming you back!

6/10 一般般

Daniel

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
Vallejo visit
Hotel was noisy. There were people running around upstairs and in the hallway all night. Also a lot of freeway noise. I will choose a different place next time.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年6月1日回覆
Thank you for staying with us. We apologize for the noise disturbance during your stay. Our hotel strives to ensure a serene atmosphere for all of our guests. We hope to have the opportunity to welcome you back in the near future to provide a better stay.

6/10 一般般

Mario

喜歡：整潔度
不喜歡：員工素質
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月21日回覆
Thank you for your review. We appreciate your feedback and look forward to providing you with an excellent stay in the future.

2/10 很糟糕

Iremsu

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
General Manager 於 2023年6月1日回覆
Thank you for staying with us.We apologize for not exceeding your expectations during your stay. We hope you give us the opportunity to welcome you back and provide you with a better experience.

10/10 有夠讚

Emmott

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice
Very nice large room. very clean. Courteous staff. Highly recommended
於 2023 年 4 月住了 2 晚
General Manager 於 2023年5月4日回覆
It is gratifying to know that we were successful in providing you an excellent stay! Our team truly appreciates your kind words and recognition to our efforts.

8/10 不錯哦

Seandra

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly professional staff at front desk and in breakfast room
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月4日回覆
We are thrilled to hear that our front desk staff and breakfast attended were able to make your stay enjoyable and memorable :)

10/10 有夠讚

Gloria

於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月4日回覆
Thank you for your five-star review!

8/10 不錯哦

Patricia

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
A bit disappointed
I booked this room at this price for two reasons: 1) free breakfast and 2) it stated it had a hot tub or spa. Breakfast was great, they even had an espresso type coffee maker in the lobby 😊. The room was clean and comfortable as well as the hallways and other public areas. But ….. the hot tub was another story all together. The jets did not work and the water was not clean. We notified an employee and she sent a maintenance person to check it out. When he got there he said unfortunately the jets were not working before even checking it out. Mind you I called ahead and asked if the hot tub was working and was told yes indeed it was working. He proceeded to clean the floaters from the water and check the temperature. After he left I went to check it out. It was hot, but the water was still not as clean as I would expect it to be. He cleaned out the floating bugs and leaves with a net but there were still smaller particles floating in the water that a net maybe would not capture. So that makes me think that not only were the jets not working but the filtering system was not working either. Needless to say we did not get to enjoy the hot tub. We could have stayed elsewhere for a less expensive price and not had the use of a hot tub so …..
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月4日回覆
We are glad that you enjoyed our breakfast and coffee :) However, we are sorry to hear that we have fallen short in meeting your expectations. We take your feedback seriously in order to implement any measures that will improve our guests experience with us. We hope you will give us another chance to make it right and provide you with the outstanding service and experience you deserve. We appreciate your feedback.

10/10 有夠讚

Aubrey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place, stayed for one night, but the staff was friendly and the room was clean and all that we needed.
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月4日回覆
We are delighted that you enjoyed your stay with us!

10/10 有夠讚

Megan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed one night with my family.The property was very nice and clean. Staff were very friendly.
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月4日回覆
Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay with us and that we were able to exceed your expectations.