Dear Guest, thank you for choosing to stay at The Westin Beijing Chaoyang and sharing your valuable comments with us. We are very sorry that your expectations were not met during your stay, and we have submitted the problems you mentioned in your review to the service department at the first time. We will strengthen the staff training and sort out the service process, to avoid this situation from happening again. We look forward to your next return to feel our progress!

Dear Wai Man, Thank you for choosing The Westin Beijing Chaoyang and taking the time to share your stay experience. We are glad to learn that you had a comfortable stay and you are satisfied with our breakfast and location. We are sorry for the part where we missed your expectation. Your comment is highly valuable to us, and we strive to provide the convenient and comfortable travel experiences for all guests. We look forward to welcoming you back. Be Well! Be Westin! David Ness General Manager

Dear Jason, Thank you for choosing The Westin Beijing Chaoyang. We are very glad to learn that we reached your expectations. We strive to provide distinct and personalized experiences and hope next time we could deliver experiences exceeding your expectation. We look forward to welcoming you back for another delightful experience in near future. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

Dear Guest, Thank you for staying with us. We are excited to learn that you had a comfortable stay and enjoyed our breakfast. We also appreciate your mentioning about our location, which was easy for both business and leisure guests alike. Your encouraging comment is highly valuable to us, and we strive to provide distinct and personalized experiences for guests . Looking forward to welcoming you back for another memorable Westin experience in near future. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

尊敬的CHIA HSUN 请接受来自金茂北京威斯汀大饭店的诚挚问候，感谢您与我们分享您在金茂北京威斯汀大饭店的住宿体验！ 感谢您对威斯汀品牌的信任和认可。很抱歉带给您不愉快的住宿体验，您的建议这对我们十分重要，激励我们努力改进为每一位客人打造有归属感的入住体验。 真诚的期待您下一次光临，我们定会为你提供一如既往的五星级服务。 祝好！ 酒店总经理 宁思远 金茂北京威斯汀大饭店

尊敬的客人，您好！ 请接受来自金茂北京威斯汀大饭店的诚挚问候，感谢您与我们分享您在金茂北京威斯汀大饭店的住宿体验！ 对于未能在您入住期间提供符合预期的体验，我深感抱歉。您的入住感受对我们来说非常重要，所以我们希望能跟进一步了解。如果您方便提供您的入住信息及日期至宾客服务经理石托的邮箱Shirley.Shi@westin.com，她将着手跟您联系。再次感谢您与我们的分享。 我们真诚的期望在您下一次入住时可以给您一个耳目一新的入住体验。 祝好！ 酒店总经理 宁思远 金茂北京威斯汀大饭店

尊敬的客人 请接受来自金茂北京威斯汀大饭店的诚挚问候，感谢您与我们分享您在金茂北京威斯汀大饭店的住宿体验！ 很高兴获知您对我们贴心的服务赞赏有加，员工服务的赞赏，我会与我们的员工分享您的认可，您的认可对和建议我们十分重要，激励我们继续努力，而我们也希望为每一位客人打造有归属感的入住体验。 真诚的期待您下一次光临，我们定会为你提供一如既往的五星级服务。 祝好！ 酒店总经理 宁思远 金茂北京威斯汀大饭店