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Reviews of InterContinental Bangkok, an IHG Hotel

5 out of 5
InterContinental Bangkok, an IHG Hotel
973 Phloen Chit Road, Pathum Wan, Bangkok, Bangkok

Reviews

9.2

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Kok whye

Disliked: Staff & service
I went hotel on 12/5/2024 1102am( booked online for 12 to 17 may 2024), receptionist told.me.my smoking room be ready 3pm. I went at 2pm and they gave me room card , went room and noticed it was a non smoking room--- went down reception to ask why non smoking room given to me , the staff told me smoking room all full and informed me tmr will give me smoking room till 17 may 2024..i refuses and was quite mad , he immediately told me get me a smoking room in 10 mins, , i waited for 40 mins in the non smoking room, no one call to follow up with me. Indeed u professional service by a 5 room international hotel. Service was horrible , and the thai staff was all amatuer...will neber stay in tis hotel.eber again.
Stayed 5 nights in May 2024
Response from Oak Soe on 2024/5/21
Dear Kok Whye,Thank you for takin the time to write about your experience here at InterContinental BangkokI am so sorry that your stay experience fell well below your expectations. I regret that our team had a miscommunication and prepared a non-smoking room, and that you had to wait even loner for the smoking room you originally wanted. I will be sure to retrain our team to prevent such issues from happening againI understand you are really disappointed but I hope you will give us another chance and visit again, as I would like to show that your bad experience was an exceptionBest Regards

6/10 Okay

Alvin

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Did not have room ready when I arrived after check in time at 430pm. Then errorneoulsy checked me into an occupied room. Did not expect such experiences at a hotel like Intercontinental - disappointing. The hotel itself is not really child-friendly as access to the link bridge requires navigating through a few stairs and escalators. With a stroller it was not the most convenient.
Stayed 6 nights in Apr 2024

8/10 Good

Kathelene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful.
Stayed 4 nights in May 2024

10/10 Excellent

WAI YEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to go anywhere
Stayed 4 nights in Apr 2024

10/10 Excellent

Rochelle, Te Awamutu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Great service nice stuff polite and helpful I love the gym great machine Good breakfast
Stayed 5 nights in Apr 2024

10/10 Excellent

RAMZAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recomend this great cozey hotel
Stayed 8 nights in Apr 2024

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimitar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the BTS. Many dining places nearby. The staff and the hotel are great. We got all our requests fulfilled timely and adequately. The rooms and the amenities are very convenient. Get the breakfast option - it is worth it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Arik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Bangkok
Stayed 1 night in Mar 2024

10/10 Excellent

Srinath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Abdulaziz, sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and great service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hong Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new good aervice
Stayed 2 nights in Feb 2024

10/10 Excellent

FIDELIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean and staff are all very accommodating and courteous. The breakfast buffet holds a fresh and wide variety of dishes. Supamas and her team really made us so welcomed and spoiled us with their friendly and full smile services. Our housekeeper, Nana was all smile and really kept our time fresh and clean and supplied us all with what we need. My sisters and I are definitely coming back to stay with intercontinental hotel when we come back next time. Keep us the good work guys❣️😘💕
Stayed 5 nights in Feb 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Nice high quality hotel with good location in middle of the city & attractions and great service. Thanks for housekeeping for keeping good hygiene. High-floors room are recommend for nice view
Stayed 8 nights in Feb 2024

10/10 Excellent

Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Shivraj

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable & convenient hotel .
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

MALCOLM

Stayed 7 nights in Dec 2023

8/10 Good

Hamad

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

abdulaziz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was great stay we enjoyed it and we will definitely come again one of the best hotels. Great staff very friendly people.
Stayed 2 nights in Dec 2023

10/10 Excellent

Thanh Binh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2023

10/10 Excellent

SAREM

Stayed 1 night in Dec 2023

10/10 Excellent

Stanislav

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

4/10 Poor

Steve, MIAMI BEACH

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lots of stairs to enter the hotel and no bellmen available to help with luggage. At both entrances there were so many people smoking, you had to walk through a wall of smoke to enter the hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Yenny

Stayed 2 nights in Nov 2023

10/10 Excellent

Katherine Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Sep 2023

10/10 Excellent

Guy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel best location
Stayed 2 nights in Sep 2023

8/10 Good

Gary

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Staff are friendly and helpful. The concierge took initiative to help book for airport transfer when we checked out. The hotel is in great location and near BTS station. Definitely come back again.
Stayed 2 nights in Sep 2023
Response from Apapat S on 2023/9/28
Dear Valued guest,We appreciate your valuable time for sharing feedback with us and your satisfaction score means a lot to us and will widen our smile and keep on hard working to ensure that guests will get the best services in every time when visit and stay with us.We are looking forward to welcoming you back. Best Regards,Apapat S.Duty Manager

6/10 Okay

Yuk Yu

Liked: Staff & service
The instructions in the room is not done well.
Stayed 3 nights in Sep 2023
Response from Apapat S on 2023/9/28
Dear Yuk Yu,Thank you so much for staying with InterContinental Bangkok. We appreciate your valuable time for sharing feedback with us which helps us to improve our service and standards in-order to make our guests have memorable and enjoyable stay with us. We hope we get a chance to welcome you again and make your stay memorable.Best RegardsApapat SDuty Manager

10/10 Excellent

John paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its always excellent with intercon but the breakfast was not the same like it was before the renovation. They used to have freash coconut juice in the shell and more options
Stayed 4 nights in Sep 2023
Response from Apapat S on 2023/9/28
Dear John paolo,Thank you very much for taking the time to list both the good and the less than favorable experiences with the hotel. Please be assure we have taken all of your comments to heart and will follow through on each point to ensure we take opportunity to improve.We hope to have you back again soon as our guest.Best RegardsApapat SDuty Manager

10/10 Excellent

Rabia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Apapat S on 2023/9/28
Dear Rabia,Your satisfaction score means a lot to us and will widen our smile and keep on hard working to ensure that guests will get the best services in every time when visit and stay with us.Best Regards,Apapat S.Duty Manager

8/10 Good

Hamad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My disappointing stay at intercont bangkok
1.Check in was delayed till 5pm because room wasnt ready. 2. Shower corel leaks from door. Design flaw. I almost fell because i didnt expect water flow out fr shower to bathroom..all the way to the sink! 3. Breakfast was disappointing. 1 noodle station that offer same soup noodle daily. And only 2 freshly squeezed juice. I have had better quality at other hotels. 4. Your pool is really to pathethic for a 5star hotel. And i was quite disgusted that some guests wore head gear into the pool. That is very unhygienic.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Across from central world. Hotel staff was very attentive and amenities were top notch
Stayed 8 nights in Jun 2023

10/10 Excellent

Yuen Hung

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. Toiletries are not provided unless requested. Would be good for housekeeping to replenish each day. Lovely staff and delightful experience
Stayed 4 nights in May 2022

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

4/10 Poor

Jihyeon

Stayed 1 night in Apr 2022

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Samuel

Stayed 2 nights in Mar 2022

10/10 Excellent

Wirunna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Yener

Stayed 4 nights in Dec 2021

10/10 Excellent

Li Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , overall good stay
Good if can have extra box of tissue in the room besides the bathroom. Also we had to ask for extra blanket as it was too thin and we were cold the first night
Stayed 3 nights in Dec 2021

10/10 Excellent

Saif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Patirop

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Stayed 2 nights in Oct 2021