View from property
Check availability

Reviews of Inn at the Colonnade Baltimore - a DoubleTree by Hilton

4 out of 5
Inn at the Colonnade Baltimore - a DoubleTree by Hilton
4 W University Pkwy, Baltimore, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 435 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were so so nice 5 stars
Stayed 2 nights in May 2024

6/10 Okay

Fani

Traveled with family
Liked: Cleanliness, staff & service, amenities
I booked a room with one queen bed and I thought I booked one with two queens. The hotel couldn’t change this as it said the booking was a third party site. This was terrible
Stayed 1 night in May 2024

8/10 Good

Jeff

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024

6/10 Okay

Monica

Business traveler, Traveled with partner
I have no problem with the property being pet friendly but it should be reiterated to all pet owners that pets should not be left unattended. There was a dog next door who barked all day...it was awful!
Stayed 2 nights in May 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for University Commencement. Very convenient.
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a safe and clean part of Baltimore. The hotel dining options taste good and are a good price. I also like that this hotel is close to Hampden and Charles Village neighborhoods which have a lot of shopping and dining options. It's also within walking distance to the Baltimore Museum of Art (BMA) which has free admission. One huge plus is the paid parking garage. I've never had trouble getting in/out and finding a spot and the garage itself feels maintained and safe. I often stay here for business trips. The hotel wifi is reliable and the rooms are comfortable. I've also done work in the hotel lobby (with headphones to not disturb anyone around me) and was completely fine/undisturbed. I like that this hotel is across the street from the JHU Homewood campus and a short walk from JHU shuttle stops that can take me to other JHU Campuses. I often recommend this hotel to colleagues/guests who are visiting for JHU-related business. This is a great option for people on business trips and tourists/families visiting the area.
Stayed 2 nights in May 2024

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and super convenient to Johns Hopkins University
Stayed 1 night in May 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean however the sink was not draining appropriately which was an inconvenience. The front desk staff were extremely pleasant and helpful.
Stayed 3 nights in May 2024

8/10 Good

Marybeth, White Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employees were kind and accomodating..Quick check in.. Great buffet breakfast on sund..$15.
Stayed 1 night in May 2024

8/10 Good

Megan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and a lovely staff! The rooms are very clean. The lobby and food service could be so much more welcoming from a visual and clarity standpoint in my opinion.
Stayed 1 night in May 2024
Response from Frei on 2024/5/9
Thank you for staying with us .See you soon

10/10 Excellent

Qinyang

Stayed 12 nights in Apr 2024
Response from Frei on 2024/5/8
Thank you very much hope to see you soon.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does not disappoint
Stayed 1 night in May 2024
Response from Frei on 2024/5/8
Thank you very much hope to see you soon.

4/10 Poor

Rachel, Purchase

Stayed 1 night in Apr 2024

10/10 Excellent

Madoka

Stayed 1 night in Apr 2024
Response from Frei on 2024/5/9
Thank you for staying with us ,see you soon.

2/10 Terrible

Songbai

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

.
Stayed 2 nights in Apr 2024
Response from Frei on 2024/5/8
Thank you very much hope to see you soon.

10/10 Excellent

Damon

Very nice and Pleasant
Stayed 2 nights in Apr 2024
Response from Frewi on 2024/5/8
Thank you very much hope to see you soon.

4/10 Poor

Edward

Disliked: Staff & service, property conditions & facilities
WiFi did not work. Parking garage gates did not work and had to wait for a staff member to come and open it everytime.
Stayed 2 nights in Apr 2024

4/10 Poor

Susan

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Regina

Traveled with family
Disliked: Amenities
Very misleading in leading the person to think the whole building is a hotel when in fact it’s only 2nd and 3rd floors. Room was very drab and outdated with a musty smell. Bathroom was tiny (2 feet wide) and pipes are excruciatingly loud. Not only in our room but can hear it all night in neighboring rooms. Have been to many hiltons and other hotels and this is one of the worst.
Stayed 1 night in Feb 2024

10/10 Excellent

Conley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the top customer service!
I am so impressed with Frei (who was at the front desk when I checked in). I accidentally booked the wrong type of room (I am traveling with my teenage son and got a room with only one bed). Frei worked some magic and was able to upgrade us to a king bed with a pull out couch despite being in a tricky sold out situation. I am very very grateful and would say that she demonstrated a level of customer service that was extraordinary! Thank you - I would stay here again and again.
Stayed 1 night in Feb 2024

8/10 Good

Jill, Oak Park

Traveled with family
Liked: Cleanliness, staff & service, amenities
Super convenient to Johns Hopkins University. The staff were really friendly and helpful. Unfortunately we had an issue with the lock on our room which would not respond to our key; so every time we entered we required assistance, which added some time (and repeated trips to the lobby) to our coming and going. Breakfast was quite good and service was very prompt. Beds were comfortable and our floor was quiet.
Stayed 1 night in Feb 2024

6/10 Okay

Tameaka

Disliked: Cleanliness, property conditions & facilities
Average stay
This was our second time staying at this hotel and I wish my review from the first time was available because these are two extremely different encounters. This particular visit we were greeted by two African American women who were very professional. Upon entering our king room it was noticeable tidy but not necessarily clean. After some minor wipe downs and organizing I went to take a shower and noticed there was one set of towels 😂😂😂 we called the front desk and n older gentleman came to our room and he was clearly interrupted from watching Sanford and Son but that neither here or there he was utterly annoyed that he had to bring us some towels. Finally we lay down for bed and we pulled the covers and sheet back to find a rusty colored stain on the sheets. Out of tiredness we slept on top of the covers….. I think we just got a bad room but our first visit was top notch
Stayed 1 night in Feb 2024
Response from Frei on 2024/2/14
Thank you for sharing your experience.

10/10 Excellent

Penny, Baltimore

Stayed 2 nights in Feb 2024
Response from Frei on 2024/5/8
Thank you very much hope to see you soon.

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Frei on 2024/2/14
Thank you very much hope to see you soon.

10/10 Excellent

Renae

Stayed 4 nights in Jan 2024
Response from Frei on 2024/2/14
Thank you very much hope to see you soon.

10/10 Excellent

Alexa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were so cheerful and welcoming!
Stayed 1 night in Jan 2024
Response from Frei on 2024/2/15
Thank you very much how to see you soon.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient stay for parents visiting Loyola students.
Stayed 1 night in Jan 2024
Response from FRei on 2024/2/14
Thank you for sharing.

8/10 Good

Zachary, Silverdale

Stayed 1 night in Jan 2024
Response from Frei on 2024/2/15
Thank you for staying with us.Hope to see you soon .

2/10 Terrible

Christopher

Stayed 1 night in Jan 2024
Response from Frei on 2024/2/15
I am so sorry that you had less than perfect stay.Can yo tell me more about your stay?

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frei on 2024/2/15
Thank you very much for your feedback.Hope to see you soon.

2/10 Terrible

Samuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frei on 2024/2/15
I am so sorry that you had less than perfect stay.Can you tell me more about your stay?

8/10 Good

kamerhon

Stayed 1 night in Dec 2023
Response from Frei on 2024/2/15
Thank you for your feedback.

10/10 Excellent

Omatsola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frei on 2024/2/15
Thank you for staying with us.

8/10 Good

Gaines

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Frei on 2024/2/14
Thank you for sharing your experience

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the holiday decorations! Bright and pleasant location
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and friendly. Parking (for a fee) is next to the hotel. Room was clean (as expected). Two thumbs up!
Stayed 3 nights in Dec 2023

4/10 Poor

david

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Friendly lady at the desk. Two problems. 1. parking oddly difficult. a minor note 2. Noise at night. A major problem. There was a noisy party, I mean SHAKING THE WALLS on the 2nd floor. I complained, the friendly desk lady agreed, and apparently eventually it stopped. Parties are great, I don't want to rain on anyone's parade, but a hotel needs to control last night, I mean 10- 11 pm parties. Thank you.
Stayed 1 night in Dec 2023

10/10 Excellent

john, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Good food at the restaurant.
Stayed 1 night in Nov 2023

4/10 Poor

Jonathan

Stayed 2 nights in Oct 2023

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The decor is sterile The staff is very pleasant
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge $30/day for parking, which is steep. The breakfast is okay, not fabulous. But the service was excellent.

10/10 Excellent

Seung joon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

maria, new york

Traveled with partner
Liked: Cleanliness, amenities
Friendly staff, good location to Hopkins, decent gym
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 2 nights in Oct 2023

2/10 Terrible

Terrie

Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Sean

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Felicia, Upper Darby

Traveled with partner
Liked: Cleanliness, staff & service
The front desk staff was extremely nice and helpful. We were in room 269. It needed maintenance. There is gap between the carpet and tile. The wallpaper is coming off the wall. The tub faucet was not working properly.
Stayed 3 nights in Sep 2023