大廳

北巴爾的摩萬豪三角洲飯店的評分

3.5 out of 5
北巴爾的摩萬豪三角洲飯店
5100 Falls Road, Baltimore, MD

評論

8.2

非常好

10 分,有夠讚;1000 則評論中有 378 則" "
8 分,不錯哦;1000 則評論中有 399 則" "
6 分,一般般;1000 則評論中有 121 則" "
4 分,不太好;1000 則評論中有 69 則" "
2 分,很糟糕;1000 則評論中有 33 則" "

8.4/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Yueying

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
比较舒适
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月16日回覆
Dear Yueying,Thank you for choosing Delta Hotels by Marriott Baltimore North and sharing your wonderful five-star review. We work hard to ensure our guests have a comfortable visit, so we are thrilled you enjoyed your stay. Should your travels bring you back to the area, we would be delighted to welcome you again.

10/10 有夠讚

Ye

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和客房舒適度
酒店的位置很好,离女儿学校很近。
General Manager 於 2016年9月8日回覆
Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, and found the location convenient for your visit. We look forward to your next stay. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

8/10 不錯哦

Wei Hua,上海

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
闹中取静的酒店
十分安静的区域,酒店楼下的歺厅也不错!
Heather P 於 2016年1月29日回覆
Wei Hua, On behalf of our entire staff, thank you so much for your kind review. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We look forward to welcoming you back during your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

10/10 有夠讚

Niesha

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Peaceful
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月28日回覆
Dear Niesha,Thank you for staying with us at Delta Hotels by Marriott Baltimore North and for your review. We are pleased your experience was peaceful, and on behalf of our team, we hope to welcome you back again anytime for another relaxing visit!

10/10 有夠讚

Thambirajah,Glen Head

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Laura,Easton

情侶出遊, 寵物同遊, 商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
The cleanliness of the room was so so. The sheets had hair on them and the bathroom floor looked like it had not been swept or mopped. There was hair everywhere.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月13日回覆
Dear Laura,Thank you for taking the time to provide your review of Delta Hotels by Marriott Baltimore North. It saddens us that the cleanliness of your room was not up to our standards. This falls short of the exceptional experience we strive to provide and will be addressed with our housekeeping team. We hope you will consider staying with us again to see how we have improved.

4/10 不太好

Joanne

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The hotel room was clean but outdated. It smelled old. The door did not shut properly, bathroom was outdated but the staff was exemplary! Hopefully the renovations will provide the Marriott experience guests deserve
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月13日回覆
Dear Joanne,While we thank you for being our guest and sharing your feedback, we are sorry our accommodations didn't quite meet your expectations. Our amazing team will be sure to review your concerns to ensure we are offering our best. We hope to have another opportunity to welcome you back and impress you further.

6/10 一般般

patrick

情侶出遊
不喜歡:住宿環境和硬體
Whatever mattress they had for room 308, ( the right side) was like crunching popcorn, uncomfortable, noisy. They need to check that! The outside balcony closed, which was fine , but not able to open and might have been construction , but no notice. I reserved a king size bed several months ago to find that there were none available at checkin- The staff very nice . The hotel has seen better days, very doubtful I would stay there again. I know they had a flood and there was minor construction going on, hope they remodel. My room smelled of smoke as did my friend in 310.. it was just a disappointment staying here this time.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月8日回覆
Dear Patrick,All constructive comments are welcome, and we value your input. While we are glad to know that you appreciated our friendly staff members, we are very sorry to hear that other aspects did not meet your expectations. We strive to provide our guests with well-maintained accommodations and a peaceful atmosphere, and we will take your concerns on these matters into consideration. In addition, we apologize if your room assignment was not as expected. Thank you, and we hope to have the opportunity to show you a much better visit in the future.

4/10 不太好

Christopher

Though reasonable in price the facility is in poor condition
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月8日回覆
Dear Christopher,We're sorry to hear that you found our facility in poor condition despite the reasonable price. Your feedback is important to us, and we take it seriously. If there are specific areas where you feel we can enhance our facility, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations in the future.

8/10 不錯哦

michael

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The hotel experienced a watermain break while we were there. We had no water, breakfast was abbreviated; however, the staff made us as comfortable as possible. I would be willing to stay there again, if things were more normal.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月25日回覆
Dear Michael,Thank you for allowing Delta Hotels by Marriott Baltimore North to host your recent stay. While we're glad you had a pleasant visit, we're very sorry for the unexpected issue that occurred with the water pipe that burst in the area. As this was not associated with the hotel and out of our control, we're happy to hear you appreciated our team's effort in making the situation as comfortable as possible. We're grateful for your comments, and we hope to have the opportunity to welcome you back on another occasion.

2/10 很糟糕

JOEL

不喜歡:員工素質和住宿環境和硬體
There was a water main break at the property so we weren’t able to stay there!!!! We received NO email or phone communication from Marriott ahead of time, so we only learned the situation when we arrived! Someone at the reception desk gave us a piece of paper with the names of four alternative hotels on it, and we were lucky to book the LAST room available at one of them!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日回覆
Dear Joel,We sincerely apologize for the inconvenience caused by the unexpected issue with the water. Unfortunately, a water pipe had burst in the area, which was outside of the hotel's control. We strive to communicate such situations proactively, and we regret that you did not receive advance notice. Your feedback is invaluable, and we assure you we will review our communication procedures to prevent similar occurrences in the future. However, it is good to learn that our team was able to provide you with alternative accommodations swiftly. Should you return to the area, we hope to have the opportunity to host you so you can experience all we have to offer.

2/10 很糟糕

Jennifer

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Andree D.W.

家庭旅遊
Location of hotel was awesome 7 miles from the Sinai hospital. But, unfortunately pipes water broke. We didn’t have running water, phone didn’t work either.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日回覆
Dear Andree,It's great to hear our location was convenient for your visit to Sinai Hospital. However, we sincerely apologize for the unexpected issue with the water pipe and the phone oversight. Our team hopes to have an opportunity to welcome you back for a fully enjoyable experience.

8/10 不錯哦

Christopher I.

家庭旅遊
喜歡:住宿環境和硬體
I was an overnight stay on March 31st and when we arrived in the room, we did notice that the room was not clean. The desk was not wiped down and the floors were not vacuumed, as there was hair and food crumbs on the floor, from the desk to the bed.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月9日回覆
Dear Christopher,Thank you for taking the time to provide a review of your stay at Delta Hotels by Marriott Baltimore North. We are sorry to hear that you had issues with your room as this is not the impression we want for our guests. Please know that our staff is always available to assist with any needs. We hope you will consider staying with us again so we can provide the service deserved.

10/10 有夠讚

Christopher,Rockford

喜歡:整潔度和員工素質
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Ayesha

喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Wahnetta

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was quiet and clean. The room was very spacious
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月29日回覆
Dear Wahnetta,We're honored to have earned your compliments on our attention to cleanliness and peaceful atmosphere. Thank you for taking the time to rate your stay and award us with a five-star rating. Please come back to Delta Hotels by Marriott Baltimore North anytime you travel back to Charm City!

8/10 不錯哦

Stephanie

於 2024 年 3 月住了 5 晚

10/10 有夠讚

Peggy

家庭旅遊
Check in smooth- staff very pleasant
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月27日回覆
Dear Peggy,Thank you for choosing Delta Hotels by Marriott Baltimore North! Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 有夠讚

Jacqueline

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pleasant check in, easy free parking, large clean room with microwave and refrigerator.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月27日回覆
Dear Jacqueline,It was a pleasure hosting you at Delta Hotels by Marriott Baltimore North! We're glad our clean, well-appointed rooms had everything you needed and that you appreciated our easily accessible parking. The next time you're in town, please come see us again.

8/10 不錯哦

Kimberly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Parking and location
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月19日回覆
Dear Kimberly,Thank you for being our guest and sharing your kind review. We are delighted our convenient parking and great location helped you enjoy your stay. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North again soon.

8/10 不錯哦

Joseph

商務旅客
喜歡:整潔度和員工素質
It was an average stay.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月13日回覆
Dear Joseph,Thank you for your review. We're pleased to note that you were satisfied with your overall stay. If you have any suggestions for ways we can elevate our guest experience, please feel free to reach out to us offline. It was a pleasure having you here, and we hope you enjoyed your time in Baltimore.

10/10 有夠讚

Chris

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The facility was convenient for our needs, priced well, and the coffee tasted great!
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月5日回覆
Dear Chris,We're delighted to hear our hotel met your needs and offered value during your stay. It's also great to know our coffee was a highlight for you! It would be a pleasure to welcome you back to Delta Hotels by Marriott Baltimore North for another enjoyable stay.

10/10 有夠讚

Siamak

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Eva

家庭旅遊
喜歡:員工素質
Their website is misleading. There are no microwaves in rooms. There is one on each floor. The restaurant they mention that is open until late is no longer there. Its been closed for years. There is however a cafe "Easy Like Sunday" which is very good but pricey. The hotel is very hard to find. Not enough signage. A lot of construction going on. The stainless steel small trashcans in the room and bathroom need to be cleaned. Had dead bugs in them and needed to be wiped down on outside. Beds were comfortable. TV had only a few channels you could watch on the 1st day we were there but had many more channels on the 2nd day. Room was a nice size. They should probably talk about the few shops that are right there in their advertising.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月29日回覆
Dear Eva,Thank you for sharing your thoughts. Please know that microwaves are only available when booking a suite, and while guests can enjoy light food fare at our Scoozi Lobby Bar, we do not advertise an on-site restaurant at this time. This information can be found across all booking sites, though we apologize for any confusion experienced. It would be a pleasure to welcome you back in the future for a more relaxing stay, so please consider keeping us in mind the next time you're visiting Baltimore.

10/10 有夠讚

Darline,Orange

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Patrick

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay neat Loyola
Our Go-To hotel while visiting Baltimore. Upon getting to our room we found a problem with the bed ...spoke to the front desk and they had us set up in another room within mintues. Incredible customer service !
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月21日回覆
Dear Patrick,We're honored to be your go-to hotel in Baltimore and are glad we could quickly resolve the issue with your room. Our team is committed to providing incredible customer service, and your feedback affirms our dedication. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North on your next visit. Thank you for your trust in us!

8/10 不錯哦

Jodean

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Some improvements can be made, but the staff and accomodations make staying here worth it
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月13日回覆
Dear Jodean,Thank you for sharing your feedback with us. We're delighted that our team and accommodations made your stay worthwhile. Your insights are valuable as we continually strive for improvement. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North and providing an even better experience.

4/10 不太好

Gainda

於 2024 年 2 月住了 1 晚

8/10 不錯哦

Rebecca

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Michael

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Needs directional signage to locate
Arrived at night and could not actually locate the hotel until called front desk and were told to put in a specific address and found it. There were no directional signs—that would have been very helpful especially with the construction. Odd smell in hallway Otherwise was quiet and room was comfortable.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月30日回覆
Dear Michael,Thank you for staying with us and taking the time to share your thoughts. We're glad our quiet, comfortable rooms added to your experience. However, we apologize for any concerns about odor and for any difficulty locating us. We'll keep your comments in mind, and we hope to see you again soon.

10/10 有夠讚

Avery

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Kind of hard to find the hotel on the site - follow the posted signs, especially since there is a lot of construction around the loop road (as of Jan 2024). Otherwise, the hotel is nice.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日回覆
Dear Avery,Thank you so much for choosing to stay with us at Delta Hotels by Marriott Baltimore North. Our goal is to provide every guest with a great experience, so we're delighted that was the case for you. However, we offer our sincere apologies for any trouble you had locating our property and for any inconvenience this may have caused you. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 一般般

Eldor

情侶出遊, 商務旅客
不喜歡:住宿環境和硬體
Adequate but little more. Poor breakfast, inconvenient location, tattered at the edges with a very noisy HVAC. Room itself was comfortable and reasonably well appointed. The staff, once one got their attention, was pleasant. Will not return.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月26日回覆
Dear Eldor,Our top priority is to provide our guests with a flawless stay, so we are disheartened to learn that you didn't enjoy your experience at our hotel. We are constantly working to improve and will use your constructive comments as a guide to help us enhance our accommodations, service, and amenities. Should you return to Baltimore, we hope you'll give us another chance to change your perception of our property.

10/10 有夠讚

azuka

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚

8/10 不錯哦

John

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯哦

leah

家庭旅遊
Fine hotel, near where we wanted to be.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月18日回覆
Dear Leah,It's wonderful to know that you had a great time with us and that our location was perfect for your needs! Thank you so much for the high rating, and we hope to see you again soon.

10/10 有夠讚

Eva

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Ellen

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I always stay at this hotel when in Baltimore.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月9日回覆
Dear Ellen,Thank you for returning to Delta Hotels by Marriott Baltimore North. We're so glad you had a great experience, and it was our pleasure to serve you again. We appreciate you sharing your review, and our team looks forward to your next visit.

10/10 有夠讚

Robin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome Stay !
Check-in was very quick. The room is very spacious and bed is comfortable. Tv is great for Netflix and chill. Love the desk so that I can do some work if I wanted. Body mirror is awesome. Love the shower pressure and the soap options. Nice view of the quad area as I can look right at a restaurant across the way. Alot of space to put clothes away and I love the lounge chair. Lobby is decorated nicely. Front desk staff was welcoming and friendly. I would stay here again. The breakfast was very convenient. Coffee really good and snack options were awesome. This is my hotel when I stay.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月9日回覆
Dear Robin,Exceptional is a word we love to hear! From our comfortable accommodations and excellent amenities to our hospitable team and delicious breakfast offerings, we strive to exceed expectations with every visit. Thank you for your kind words, and we look forward to welcoming you back to our lovely property!

10/10 有夠讚

Gabrielle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay was great. Staff was great. Definitely a clean establishment
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月9日回覆
Dear Gabrielle,Our spotless accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Delta Hotels by Marriott Baltimore North, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

4/10 不太好

真實旅客

喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Not the best
One bed was fine to sleep in, but the other bed was partially unusable because part of the mattress was sagging seriously. We had problems with a slow-to-drain sink, a fixed showerhead that had water coming only out of a central point (and at rather dramatically piercing effect), and no hair conditioner. The latter issues were reported to the front desk the second morning we were there. Nothing was fixed. Room is a bit run-down.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月6日回覆
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any issues with the beds and bathroom. We'll look into your comments further, and we hope you'll consider staying with us again during your next trip.

2/10 很糟糕

Mario

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Tiffany

喜歡:整潔度和員工素質

10/10 有夠讚

Behrooz

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般般

Monique

商務旅客
不喜歡:整潔度、員工素質和設施服務
於 2023 年 12 月住了 4 晚

6/10 一般般

ronald

喜歡:員工素質
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Andrew

情侶出遊
Great location, very clean room. Elevators in bad shape. Adjacent stores in transition.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月12日回覆
Dear Andrew,Thank you for your review. We're delighted that our excellent location and standards of cleanliness impressed you, and we appreciate your feedback about our elevators and nearby stores. It was truly a pleasure having you here, and we're looking forward to your return!