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Reviews of Americas Best Value Inn Baltimore

2 out of 5
Americas Best Value Inn Baltimore
6510 Frankford Ave, Baltimore, MD

Reviews

6.8
Rating 10 - Excellent. 175 out of 958 reviews" "
Rating 8 - Good. 316 out of 958 reviews" "
Rating 6 - Okay. 219 out of 958 reviews" "
Rating 4 - Poor. 124 out of 958 reviews" "
Rating 2 - Terrible. 124 out of 958 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

sellard

Disliked: Cleanliness, staff & service, property conditions & facilities
if you looking for a one night stand this the place
Stayed 2 nights in May 2024
Response from ABVI Mgmt. on 2024/5/19
We are sorry for any service that did not meet your expectations, We'll be sure to discuss all of your comments as we continue to improve, and we hope you will consider giving us another try someday. Thank you !!

2/10 Terrible

Leonel

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a run down place. Sad if you come out of jail need a place to stay. Smells blankets stain. If you give me a million dollars I will not take it. This building should be condemned. Homeless people will not stay here. Please run away. When I saw the room I cancelled. Owner does not take pride of his business. If you stay here reading this review then you deserve to be there.
Stayed 1 night in May 2024
Response from ABVI Mgmt. on 2024/5/20
We are sorry to hear about the condition of the room you encountered. This doesn't reflect our standards and and we sincerely apologize for the disappointment it caused.

10/10 Excellent

Yvon

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in May 2024
Response from ABVI Mgmt. on 2024/5/15
Dear Guest, We are glad you had a great experience and appreciate your feedback !!! We look forward to providing you with all of your future lodging needs. Your feedback is important to us"

2/10 Terrible

Yankuba

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Filthy and smelly. Weed odor all over the place. Terrible place for my wife and I
Stayed 1 night in May 2024
Response from ABVI Mgmt. on 2024/5/12
Dear Guest, We are sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

Kia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In hallways smells like old smoke. Found an unopened condom in the bed, hair dryer was dirty with hair all on it. Stuffy smell in the rooms. Blankets had burn holes in them.
Stayed 1 night in Apr 2024
Response from ABVI Mgmt. on 2024/5/2
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you " In the meantime, we will look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

10/10 Excellent

Tamika

Stayed 3 nights in Feb 2024
Response from ABVI Mgmt. on 2024/5/21
We are glad you had a great experience and appreciate your feedback ! We look forward to providing you with all of your future lodging needs, " Your feedback is important to us"

2/10 Terrible

christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rodents in room, roaches in room Dirty linen in bed and property was gross and u kept Vending machines and ice machines broken Not at all what pictures look like on website Don’t stay there
Stayed 4 nights in Apr 2024
Response from ABVI Mgmt. on 2024/4/23
We are sorry for any service that did not meet your expectations, We are regularly doing pest inspection to make sure we don't have any roaches and bugs in our rooms. We'll be sure to discuss all of your comments as we continue to improve, and we hope you will consider giving us another try someday. Thank you !!

8/10 Good

Sadia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 8 nights in Mar 2024
Response from ABVI Mgmt. on 2024/3/16
Thank you for sharing your comments regarding your stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing . We hope your next visit will be even better.

6/10 Okay

Danielle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is friendly and nice. You get what you pay for though- There is no continental breakfast, it’s coffee and packaged snack cakes. The facility is dated; mismatched furniture and the bed was sunken in the middle.
Stayed 1 night in Mar 2024
Response from ABVI Mgmt. on 2024/3/11
We are sorry for any service that did not meet your expectations. We will be sure to discuss al of your comments as we continue to improve , and we hope you will consider giving us another try someday. Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you "

2/10 Terrible

Herman

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary dirty run down staff mean and unhelpful all around bad hotel.
Stayed 3 nights in Feb 2024
Response from ABVI Mgmt. on 2024/3/3
We are sorry for any service that did not meet your expectations, We'll be sure to discuss all of your comments as we continue to improve, and we hope you will consider giving us another try someday. Thank you !!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast
The WiFi didn’t work for me. It smelt like people smoking weed and I was in a non smoking room. People were noisy leaving well into the night. The breakfast was ywinkies and sing songs with coffee, for $117 there should have been a better breakfast
Stayed 1 night in Feb 2024
Response from ABVI Mgmt. on 2024/2/27
Thank you for letting us know about the situation, and giving us the opportunity to fix this for you" we are sorry for any service that did not meet your expectations. We'll be sure to discuss all of your comments as we continue to improve and we hope you will consider giving us another try someday.

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ABVI Mgmt. on 2024/2/19
We are sorry for any service that did not meet your expectation . We will be sure to discuss all of your comments as we continue to improve and we hope you will consider giving us another try someday. Thank you for choosing ABVI

10/10 Excellent

Tienisha

Liked: Cleanliness, staff & service, property conditions & facilities
I really like this place
Stayed 1 night in Feb 2024
Response from ABVI Mgmt. on 2024/2/12
Dear Tienisha, Thank you for taking time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by our staff. We hope to see you soon. Please visit again . Thank you and have a great day !!

10/10 Excellent

OLAGOKE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ABVI Mgmt. on 2024/1/13
Thank you for taking time to rate your review. We are glad you had a great experience and appreciate your feedback ! we look forward to providing you wit hall of your future lodging needs " your feedback is important to us" Please visit again

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
House keeping doesn't come every day. Ceilings are dusty. Nothing to do at hotel... no amenities.
Stayed 5 nights in Dec 2023
Response from ABVI Mgmt. on 2023/12/28
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you "

6/10 Okay

John

Stayed 2 nights in Nov 2023
Response from ABVI Mgmt. on 2023/12/18
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you "

6/10 Okay

Laurene

Stayed 1 night in Nov 2023
Response from ABVI Mgmt. on 2023/12/18
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you "

6/10 Okay

Linda

Disliked: Amenities, property conditions & facilities
What I didn't like was No Breakfast. The TV service was questionable. I had to change rooms twice and almost a third time. I sometimes smelled cigarettes smoke.
Stayed 3 nights in Oct 2023
Response from ABVI Mgmt. on 2023/11/26
We are glad you had a great experience and appreciate your feedback !! We look forward to providing you with all of your future lodging needs. " Your feedback is important to us"

10/10 Excellent

Kamari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 14 nights in Sep 2023
Response from ABVI Mgmt. on 2023/10/15
Dear Kamari Thank you for sharing your comments regarding your stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing . We hope your next visit will be even better. Stay safe

6/10 Okay

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from ABVI Mgmt. on 2023/10/13
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you"

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ABVI Mgmt. on 2023/10/9
Thank you for taking time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by our staff. We hope to see you soon. Please visit again.

2/10 Terrible

Ira

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from ABVI Mgmt. on 2023/10/2
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Staff just entered the room without even knocking
Stayed 1 night in Sep 2023
Response from ABVI Mgmt. on 2023/9/18
Thank you for letting us know about the situation, and giving us the opportunity to fix this for you"

6/10 Okay

Lamar

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from ABVI Mgmt. on 2023/9/14
Thank you for sharing your comments regarding your stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. We hope your next visit will be even better. Please visit again

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else, please read before booking!
We travel a lot, have stayed in many different hotels / motels. This is easily the single worst experience of years of touring. To start, we had an issue with the names on the room reservation. I made a call to the front desk on the way to the hotel. We simply wanted them to be aware of the fact that one room was assigned to an individual who could not be at check in and we were going to check in with another individuals name. I was greeted with an attitude that did not convey welcome, and a complete unwillingness to do the most simple of things. Keep in mind, we were staying here for about 5 hours tops. We had just finished a performance in Philadelphia and had a very early performance in Baltimore. They forced me to go through the arduous task of speaking to Hotels.com to get the name changed. The rooms were dirty which hid the fact that they needed a major remodeling. The water was a consistent color of yellow to rust. Our recomendation to you is if you have a choice between America's Best Value Inn Baltimore and staying in your car; choose your car.
Stayed 1 night in Sep 2023
Response from ABVI Mgmt. on 2023/9/12
After reading your review, we are disappointed to learn that we fell short of your expectations. We are onstantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we will look into these issues and do our best to address them. Thanks again for your time.

8/10 Good

Chico

Business traveler
Stayed 1 night in Sep 2023
Response from ABVI Mgmt. on 2023/9/6
We are glad you had a great experience and appreciate your feedback ! we look forward to providing you with all of your future lodging needs " your feedback is important to us"

2/10 Terrible

FREDY

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of itching on my body and had leave it at midnight ma and my son and asked for refund some money and didn’t do it so that’s why I don’t recommend this place to stay
Stayed 1 night in Aug 2023
Response from ABVI Mgmt. on 2023/9/1
We are sorry for any service that did not meet your expectations. We will be sure to discuss all of your comments. We apologize for any inconveniences you may have experienced.

8/10 Good

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Ok "Value" given low price.
The facility and service was fine given the price (Very low price). The room was clean and comfortable but the facility is a little worn (Leaky faucet in bathroom for example.) The "breakfast" was disappointing - Twinkies and dingdongs in a basket and not great coffee.
Stayed 1 night in Aug 2023
Response from ABVI Mgmt. on 2023/8/27
Thank you for taking time to share your review with us. We are happy to hear the stay was great and appreciate your feedback. Thank you again for sharing . We hope your next visit will be even better

8/10 Good

Proscovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the services at this location.
Stayed 1 night in Aug 2023
Response from ABVI Mgmt. on 2023/8/20
We are glad you had a great experience and appreciate your feedback ! We look forward to providing you with all of your future lodging needs " Your feedback is important to us"

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable in a convenient location
Stayed 1 night in Aug 2023
Response from ABVI Mgmt. on 2023/8/20
Thank you for taking time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by our staff. We hope to see you soon. Please visit again.

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth $119/night
One night stay over after a ballgame with my kid. Place was horribly outdated and in disrepair. Furniture looked like purchased from yard sales nothing matched. Smoke free room yet had an ash tray and burn marks everywhere. Did not even supply room with towels to be able to shower
Stayed 1 night in Aug 2023
Response from ABVI Mgmt. on 2023/8/6
We are sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experiences with us. Please visit again.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disgusted
The hallways and rooms reeked of old smoke and mildew. The king matress had evidence of bed bugs and was very stained. We left imediatley.
Stayed 1 night in Aug 2023
Response from ABVI Mgmt. on 2023/8/20
Thank you for letting us know about the situation, and for giving us the opportunity to fix this for you"

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place just there breakfast was lol
Stayed 5 nights in Jul 2023
Response from ABVI Mgmt. on 2023/8/5
We are glad you had a great experience and appreciate your feedback !!! we look forward to providing you with all of your future lodging needs " your feedback is important to us" thank you

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed!
From day one ofstay we had issues. Was given an occupied room, facing an angry occupant, since we woke him. Second room keys don't work, third time was a charm. Vending machines on all floors are all unplugged, not workinng. Lobby ones are plugged in but have signs "Out of Order" the lobby chairs were taped off with signs saying do not sit. Needless to say we had to run out to nearest store to get water bottles. Breakfast was from 5:30 to 9:30 we get down 9:20 and room is already closed up on both days. The rooms are in major need of upgrading. Time to invest in new bedding and linens. Very disappointed! Worst we have ever stsyed in
Stayed 1 night in Jul 2023
Response from ABVI Mgmt. on 2023/8/2
We are so sorry to hear that you didn't have a good time with us and we apologize for any disappointment in our accommodations or amenities. We will keep your comments in mid for the future and we hope you'll join us again soon.

4/10 Poor

Susan

Disliked: Staff & service
Wrong room
All I can say is wow. The desk gave us keys to a room already occupied. Lets just say the occupants weren't happy we woke them up. We go back down and get a new room. Back up on the 5th floor again, get to the room, keys don't work. Luckily after a half hour third time was a charm.
Stayed 1 night in Jul 2023
Response from ABVI Mgmt. on 2023/7/29
Thank you for letting us know about the situation. We will fix the issue as soon as possible,

4/10 Poor

Angelina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SONS 2ND ANNIVERSARY DATE OF HIS PASSING
I was searching (from PA) for a hotel in MD near Druid Hill Park (or close enough to walk, so I could spread some of his ashes-very small amount in/near Zen Park in Druid Hills Park) I chose America's Best Value Inn based on HOTELS.COM's listing as 3.09 miles from the park. After checking in, going to my room, having another hysterical crying session, I started getting ready to leave for the Park. Thats when i pulled up maps and noticed in was 8.09 miles away..As a result of WEBSITES error, I was not able to go to the Park and got no assistance in a refund or compensation. The whole memorial I planned was completely ruined and as i am a single woman on a fixed income, there wasnt money to go somewhere else. Was so completely devasted I just stayed in my room and cried. Also site listed microwave availableupon request. Wrong-microwave is dirty old microwave in corner of lobby. No coffee available, nothing nearby to walk , as I have MS I limit my night driving. Just completely aweful experience.
Stayed 1 night in Jun 2023
Response from Nancy on 2023/7/3
Dear Anjelina We are so sorry to hear that you didn't have a good time with us and we apologize for any disappointment in our accommodations or amenities. We will keep your comments in mid for the future and we hope you'll join us again soon.

2/10 Terrible

Dreanna

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty. The keys wouldn’t work, had to go to front desk 3x before he came up his self. We got in the room and immediately went back to ask for a refund. They “don’t refund” so we left. Just did not feel comfortable sleeping in the hotel itself.
Stayed 1 night in Jun 2023
Response from ABVI Mgmt. on 2023/6/30
Thank you for letting us know about the situation, and giving us the opportunity to fix this for you"

10/10 Excellent

Martin, Mirabel

Stayed 1 night in Jun 2023
Response from ABVI Mgmt. on 2023/8/2
Thank you for staying with us. We will be happy to see you again.

2/10 Terrible

Sureshkumar

Stayed 2 nights in Jun 2023
Response from ABVI Mgmt. on 2023/8/20
We are sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 2 nights in Jun 2023
Response from ABVI Mgmt. on 2023/6/20
Thank you for taking time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by our staff. We hope to see you soon. Thank you for choosing ABVI

10/10 Excellent

Edris

Stayed 1 night in Jun 2023
Response from ABVI Mgmt. on 2023/7/14
Thank you for taking your time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by our staff. We hope to see you again.

10/10 Excellent

Wendolyn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
BEST PLACE TO STAY
Stayed 2 nights in Jun 2023
Response from ABVI Mgmt. on 2023/6/16
Thank you for taking your time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by out staff. We hope to see you soon.

6/10 Okay

Robert

Stayed 1 night in Jun 2023
Response from ABVI Mgmt. on 2023/6/30
Thank you for taking time to share your review with us. We are happy to hear the stay was great and appreciate your recognizing the great service provided by our staff. Hope we will improve much better in your next stay.

4/10 Poor

Stanley

Stayed 2 nights in Jun 2023
Response from ABVI Mgmt. on 2023/6/30
Thank you for letting us know about the situation. We will fix the issue as soon as possible,

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
My stop in Baltimore
It was a ok stay, the room was ok, nice relaxing bed. Wish the room had a microwave and more outlets. It's not worth a $100 incidental fee especially if you're not a smoker, the hotel definitely needs a upgrade
Stayed 1 night in May 2023
Response from ABVI Mgmt. on 2023/6/1
We're sorry to hear that you didn't have a good time with us and we apologize for any disappointment in our accommodations or amenities. We'll keep your comments in mind for the future and we hope you'll join us again soon.

2/10 Terrible

Khadijah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never in my LIFETIME have I ever experienced such a horrible ‘hotel’. Americas ‘best’ value inn has to be the worst hotel in the country and I wish I could go back in time to go to a days inn or even a motel. The bathrooms looked like a warzone and the cleaners did nothing except for this one kind lady. We booked nonsmoking rooms. But they gave us the 4th floor which was definitely the smoking floor, the smoke was too much, we definitely got second hand smoke from that. The beds are so hard with cigarette buds in them our back was killing us the whole time. Also, they said there’s a microwave but there wasn’t any and you have to call the front desk for an iron because apparently “people steal the irons”. Also the free breakfast isn’t even considered breakfast weird coffee and donuts. Please let this be a warning, any other hotel option would be a heaven compared to this.
Stayed 3 nights in May 2023
Response from Nancy on 2023/5/31
Dear Khadijah We are sorry to hear that you didn't enjoy your stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing . We hope your next visit will be even better.

8/10 Good

Shinay

Stayed 1 night in May 2023
Response from Nancy on 2023/5/31
We're sorry to hear that you didn't have a good time with us and we apologize for any disappointment in our accommodations or amenities. We'll keep your comments in mind for the future and we hope you'll join us again soon.

2/10 Terrible

Emily

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely unsanitary. Hallways smelled like marijuana and feces. Air conditioner in room had puddle of stagnant water on top of it. Stains on chairs. We were given a “non-smoking” room but found an ash tray in the room. We checked in and checked out right away. We booked a stay at a different hotel that night for the safety and sanitation for ourselves and children we had traveled with. Stay away from this place.
Stayed 1 night in Apr 2023
Response from ABVI Mgmt. on 2023/4/28
Hearing from our valued guests aids our constant growth and improvement, so thank you for reaching out and sharing your thoughts. We assure you that the safety and comfort of our guests remain our top priority, and we're distressed you felt otherwise on this occasion. Rest assured, your feedback is essential and will be shared with the respective teams as we make the necessary changes. Thank you so much for bringing your concerns to our attention, and we wish you happy and safe travels ahead.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone is very friendly and helpful. The rooms are clean, the hallways and lobby area all clean. Quiet and peaceful. Housekeepers are friendly and very nice. It's been a great experience. Only thing missing is a pool.
Stayed 6 nights in Apr 2023
Response from ABVI Mgmt. on 2023/4/28
We are glad you had a great experience and appreciate your feedback !!! we look forward to providing you with all of your future lodging needs " your feedback is important to us"

2/10 Terrible

Rhonda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Nancy on 2023/5/31
We're sorry to hear that you didn't have a good time with us and we apologize for any disappointment in our accommodations or amenities. We'll keep your comments in mind for the future and we hope you'll join us again soon.