4/10 Poor
London to
Traveled with family
2024/6/11
Liked: Cleanliness
Disliked: Staff & service
As a well-traveled individual who frequently stays at 4 to 5-star hotels, I had certain expectations upon arriving at Swandor. My first impressions were largely positive; the reception area was clean and tidy, and the building itself is beautiful with well-maintained grounds.
However, the experience took a turn upon entering the rooms. The bathrooms appeared dated, and the beds were far from comfortable, indicating that some parts of the hotel could use a touch-up.
The service was a mixed bag. While the restaurant staff were friendly and attentive, the reception staff left much to be desired. Despite informing them that it was both my birthday and wedding anniversary, there was no acknowledgment of the occasion—not even a welcome drink or a small gesture like a cake.
The hotel’s restaurant is definitely a highlight, deserving of its 5-star rating with a great variety of dishes. The pool and beach areas are also commendable. However, be prepared for numerous additional charges: €160 for beach cabanas, €50 per person for the hammam spa, and €25 for a 10-minute taxi ride.
A particularly unpleasant experience was dealing with guests smoking in the neighboring room. Despite reporting this issue twice, the situation escalated on our last night, forcing us to change rooms at 1 AM. The lack of sleep and subsequent exhaustion the next day were compounded by the staff’s indifferent response, offering only a 3-hour extended check-out and then charging €30 per additional hour.
London to
Stayed 4 nights in Jun 2024