Lobby sitting area

Reviews of Lakeshore Hotel Yilan

4 out of 5
Lakeshore Hotel Yilan
No. 135, Kaixuan Rd, Yilan City, Yilan, Yilan County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Too far away from the main attractions in Yilan. It may be good for a one night layover for the next destination. But definitely not convenient for someone who wants to explore Yilan and its surrounding areas
Stayed 2 nights in Apr 2024
Response from LAKESHORE HOTEL YILAN on 2024/4/14
Dear valued guest,Thank you for sharing your experience of your recent stay. We are delighted to have had the opportunity to interact with you and create this special connection. We look forward to welcoming you again in the future, hoping to provide you with even more wonderful experiences. Until next time!

10/10 Excellent

Larry, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and stuff. The breakfast is very good. However, the location is not good.
Stayed 3 nights in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/19
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 煙波大飯店宜蘭館 on 2024/1/21
親愛的Jimmy 貴賓您好:感謝您對於煙波大飯店宜蘭館的支持與愛護,很遺憾未能達到您的期待,在此向您表達深切的歉意,我們更會持續精進與成長,期許未來有機會能再為您服務。

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 煙波大飯店宜蘭館 on 2024/1/14
親愛的Margaret貴賓您好:很榮幸您選擇入住煙波飯店宜蘭館,謝謝您的支持與愛護,團隊得到滿滿的元氣,希望很快能再為您服務。

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best hotel that we have stayed at during our trip. The staff was really nice and they had a free mini party at night in their restaurant, food was so-so but good ambience and experience. They gave us a free upgrade without us expecting anything/ asking which we really appreciate. Heard from our taxi driver that the hotel is really new and they are just developing the area, hence, the area around there isn't very well established and it is rather far away ( 10 mins walk) to the nearest bus stop, will have to walk through a lot of bungalows to reach the hotel too.
Stayed 2 nights in Jan 2024
Response from LAKESHORE HOTEL YILAN on 2024/1/11
Dear guestThank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Yilan.

10/10 Excellent

isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is quite nice, although it is not locate in the center of the city, we have got a car to drive around and it is good that the hotel has provided an underground car park. the staff is quite friendly, I was a bit sick and couldn't get up one morning for breakfast and they packed a breakfast box for me, very impressive.
Stayed 2 nights in Jan 2024
Response from LAKESHORE HOTEL YILAN on 2024/1/11
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from 煙波大飯店宜蘭館 on 2023/12/26
親愛的貴賓您好:很榮幸您選擇入住煙波飯店宜蘭館,謝謝您的支持與愛護,團隊得到滿滿的元氣,希望很快能再為您服務。

10/10 Excellent

Jiafan

Stayed 2 nights in Nov 2023
Response from 煙波大飯店宜蘭館 on 2023/12/6
親愛的貴賓您好:感謝您的蒞臨並撥冗給予我們美評,很高興此趟旅行您對我們感到滿意,歡迎您再訪煙波飯店宜蘭館,我們將為您帶來粉紅泡泡的奇幻旅程!

10/10 Excellent

DONGYAN MATILDA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property! Though it was quite inaccessible, but the amenities, facilities and cleanliness were superb. I initially had second thoughts about this hotel as it was pretty remote but it turned out to be my favourite in the trip.
Stayed 2 nights in Nov 2023
Response from 煙波大飯店宜蘭館 on 2023/12/6
Dear GuestThank you for your kind words about our well-maintained property, superb amenities, facilities, and cleanliness. We apologize for any inconvenience caused by our remote location. We are delighted to hear that we became your favorite hotel during your trip. We hope to welcome you back in the future.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from LAKESHORE HOTEL YILAN on 2023/10/29
親愛的Kim 貴賓您好:非常感謝您本次的蒞臨,我們亦會持續精進,提供優質的住宿環境與服務品質。竭誠歡迎您再度光臨,讓我們提供您更舒適的渡假體驗。

6/10 Okay

David, New York

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel accommodation is ok, rooms average comfort and there is parking available on-site. Our biggest complaint is the hotel restaurant which on a Friday evening was terrible. Overworked staff, bad kitchen smells, a very limited menu and no beer (!) forced a quick decision to find a restaurant outside. However, this is a challenge in a quiet side of town...
Stayed 1 night in Oct 2023
Response from 煙波大飯店宜蘭館 on 2023/10/23
Dear David Thank you for taking your time to review Lakeshore Hotel Yilan, your comments are very much valued to us. We sincerely apologize your comments regarding our restaurant staff service、smell and menu ,We already reported your comments to related department head to improve and review the standard of procedure, thank you for your feedback again and we hope to see you again very soon.

10/10 Excellent

Hui Yi

Stayed 2 nights in Oct 2023
Response from 煙波大飯店宜蘭館 on 2023/10/14
親愛的Hui Yi 貴賓您好:非常感謝您本次的蒞臨,並且給予我們至高無上的評價,我們亦會持續精進,提供優質的住宿環境與服務品質。竭誠歡迎您再度光臨,讓我們提供您更舒適的渡假體驗。

10/10 Excellent

Soo Fun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 煙波大飯店宜蘭館 on 2023/10/9
親愛的Soo Fun 貴賓您好:您的滿意是我們最大的榮幸,我們很開心您有一段美好的住宿體驗,歡迎下次相約好友再一起到煙波飯店宜蘭館,參加晚間的暗黑派派,品嚐獨特的創意點心,享受溫暖的服務!下次見

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023
Response from 煙波大飯店宜蘭館 on 2023/8/7
親愛的貴賓您好:很榮幸您選擇入住煙波飯店宜蘭館,謝謝您的支持與愛護,團隊得到滿滿的元氣,希望很快能再為您服務。

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, near Tavola Pizza and a Taiwan gov't. park with lots of birds and other wildlife.
Stayed 1 night in May 2023
Response from LAKESHORE HOTEL YILAN on 2023/7/5
Dear guestThank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Yilan.

8/10 Good

Teng

Stayed 1 night in Jun 2023
Response from 煙波大飯店宜蘭館 on 2023/6/9
親愛的Teng 貴賓您好:感謝您選擇煙波宜蘭館作為出遊的住所,您的支持與肯定,給了我們最大的鼓舞,亦是促使我們再進步的原動力,希望很快又有機會能再度為您服務。

8/10 Good

eric

Stayed 1 night in Mar 2023
Response from 煙波大飯店宜蘭館 on 2023/3/12
親愛的貴賓您好:謝謝您的入住及點評,我們期待您下次造訪時會有更多的驚喜及感動。

10/10 Excellent

Chen Fan

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
great clean place with best views
Response from 煙波大飯店宜蘭館 on 2023/2/18
親愛的Chen Fan貴賓您好:感謝您選擇煙波宜蘭館作為出遊的住所,您的支持與肯定,給了我們最大的鼓舞,亦是促使我們再進步的原動力,希望很快又有機會能再度為您服務。

8/10 Good

Pierre-Emmanuel, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay in Yilan. dinning options were very limited for dinner. Breakfast is so-so. Continental breakfast is not really an option. Taiwanese breakfast was ok, not great. The rest was fine.
Stayed 2 nights in Jan 2023
Response from 煙波大飯店宜蘭館 on 2023/2/4
Dear guestThank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Yilan.

8/10 Good

Chee kui

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in nice area. Staff ok and helpful. Room is clean n quiet
Stayed 2 nights in Oct 2022
Response from 煙波大飯店宜蘭館 on 2022/10/31
親愛的Cindy貴賓您好:感謝您選擇煙波宜蘭館作為出遊的住所,您的支持與肯定,給了我們最大的鼓舞,亦是促使我們再進步的原動力,希望很快又有機會能再度為您服務。

6/10 Okay

Verified traveler

Liked: Staff & service
Can do better….
Walls are thin, you can hear in and out. Cleanliness can be improved. We found dry noodle debris on the shelves and lots of dust on the top shelving. Bed was comfortable, nice to have a couch and chair in the room for meals. During my stay the hotel was overcrowded with guests and the hotel can definitely do a much better job at facilitating where ppl line up to check in, eat at the restaurant so not to block elevators and or entrances. Epidemic measures can be improved.
Stayed 2 nights in Sep 2022

10/10 Excellent

TING-DUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值高,但早餐待加強
房間很寬敞,有兩面大窗,只可惜外面沒有景色 住房一切很舒適 飯店還有展覽跟一系列活動,讓房客很充實 可惜早餐選擇性不多,又常出現盤子已空卻沒更新的狀況,讓人小失望
R樓泡泡展區
晚上20:00~22:00的暗黑派對
Stayed 1 night in Jan 2022
Response from 煙波大飯店宜蘭館 on 2022/2/1
親愛的TING-DUEN 您好: 感謝您的肯定與讚美,很高興您對於整體住宿環境與服務感到滿意,我們將持續維持這份美好,也繼續努力改善未盡之處,並將您的意見提供予相關單位參考,希望未來每次迎接您的到來,都能讓您看到更進步的煙波飯店,留下美好的度假回憶! 敬祝 平安順心。

10/10 Excellent

YUNGHSIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 煙波大飯店宜蘭館 on 2022/1/27
親愛的YUNGHSIANG您好: 感謝您的支持,我們會繼續努力提昇團隊服務,希望能為每一位到訪的旅客留下美好住宿回憶。期待您再次到來! 敬祝 平安順心

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from 煙波大飯店宜蘭館 on 2022/1/8
親愛的貴賓您好,謝謝您的支持與愛護,團隊得到滿滿的元氣,希望很快能再為您服務。 敬祝 順心如意

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
The room was spacious, the bed Very comfortable, the buffet Chinese breakfast delicious. Also that we could have 'breakfast' till 1:30pm is a real plus. Don't have to wake up early.
Stayed 1 night in Oct 2021
Response from 煙波大飯店宜蘭館 on 2021/10/23
Dear Mr. William Thank you for staying with us during your trip in Yilan, We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 煙波飯店宜蘭館 on 2021/9/13
親愛的 CHING HAO 您好 感謝您分享,您的支持是我們持續努力的原動力!期待您下次再來宜蘭找我們玩唷!

6/10 Okay

Pieh-Chun

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from 煙波飯店宜蘭館 on 2021/9/18
親愛的Pieh-Chun您好 感謝您的住宿感受分享,我們將持續努力改善未盡之處,希望未來每次迎接您的到來,都能讓您看到更進步的煙波飯店,留下美好的度假回憶!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 煙波飯店宜蘭館 on 2021/4/28
親愛的貴賓您好 謝謝您的讚美,團隊得到滿滿的元氣,期待您與親友再次到來。

10/10 Excellent

Chung-jen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience on this family trip. Will come back again.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Nice staff to explain very detail for the facility. Wonderful roof playground of bubbles decoration. Great breakfast.
Stayed 1 night in Jan 2021

10/10 Excellent

Lisa, Taichung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境很棒,飯店人員都很親切,整體入住體驗很舒適,有機會會再訪!
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

8/10 Good

Nirav

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yilan
It’s very clean and staff are friendly ...recommended for kids below 12years and also close to some tourist points
Stayed 1 night in Sep 2020

10/10 Excellent

chiayu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price just right,and everything is going perfect.
Stayed 1 night in Aug 2020

8/10 Good

Albert

Stayed 2 nights in May 2020

10/10 Excellent

Yu Ci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 煙波大飯店宜蘭館 on 2024/3/27
親愛的Yu Ci 貴賓您好:謝謝您的入住及點評,我們期待您下次造訪時會有更多的驚喜及感動。

10/10 Excellent

英偉

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務人員很熱情態度很好給個讚!
Stayed 2 nights in Mar 2024
Response from 煙波大飯店宜蘭館 on 2024/3/18
親愛的英偉貴賓您好:謝謝您分享此次的住宿感受,很開心與您在互動中建立起的這段緣分,期待下次來訪時,能有更多的美好感受,下次見。

8/10 Good

SHUK LING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/3/6
親愛的SHUK LING 貴賓您好:謝謝您的入住,我們期待您下次造訪時會有更多的驚喜及感動。

8/10 Good

PEI YI

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/3/21
親愛的PEI YI 貴賓您好:謝謝您的入住及點評,我們期待您下次造訪時會有更多的驚喜及感動。

10/10 Excellent

Chehung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/19
親愛的Chehung貴賓您好:非常感謝您對煙波飯店宜蘭館的肯定,很榮幸整體住宿品質及服務團隊的親切接待,能深受您的喜愛,您的讚美與肯定,是我們不斷提升服務品質的最大動力! 希望每位旅客都能感受到賓至如歸的感受,期待您下一次的到訪,留下更美好的回憶。

10/10 Excellent

RONGJYH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/17
親愛的RONGJYH貴賓您好:非常感謝您對煙波飯店宜蘭館的肯定,很榮幸整體住宿品質及服務團隊的親切接待,能深受您的喜愛,您的讚美與肯定,是我們不斷提升服務品質的最大動力! 希望每位旅客都能感受到賓至如歸的感受,期待您下一次的到訪,留下更美好的回憶。

10/10 Excellent

yu chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

GUEI FANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/12
親愛的GUEI FANG 貴賓您好:非常感謝您對煙波飯店宜蘭館的肯定,很榮幸整體住宿品質及服務團隊的親切接待,能深受您的喜愛,您的讚美與肯定,是我們不斷提升服務品質的最大動力! 希望每位旅客都能感受到賓至如歸的感受,期待您下一次的到訪,留下更美好的回憶。

10/10 Excellent

Shen Chih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/11
親愛的Shen Chih貴賓您好:感謝您選擇煙波宜蘭館作為出遊的住所,您的支持與肯定,給了我們最大的鼓舞,亦是促使我們再進步的原動力,希望很快又有機會能再度為您服務。

10/10 Excellent

Shen Chih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建議浴缸要有伏手比較好出來。 還是希望可以有健身房 因為出遊在外 想要運動
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/10
親愛的Shen Chih貴賓您好:非常感謝您分享此次住宿期間的意見回饋,已將您的建議轉達予相關單位,作為未來新館硬體設施建置的評估,也期盼未來有機會您能再次前來,感受我們的努力與進步。

6/10 Okay

TE-YI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 煙波大飯店宜蘭館 on 2024/2/10
親愛的TE-YI貴賓您好:謝謝您分享此次的住宿感受,很開心與您在互動中建立起的這段緣分,期待下次來訪時,能有更多的美好感受,下次見。

10/10 Excellent

Ching

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再訪
住宿的環境都很寬敞、乾淨、明亮 睡得都很好 裝置藝術也很有趣
Stayed 1 night in Feb 2024
Response from LAKESHORE HOTEL YILAN on 2024/2/9
親愛的Ching貴賓您好:非常感謝您對煙波飯店宜蘭館的肯定,很榮幸整體住宿品質及服務團隊的親切接待,能深受您的喜愛,您的讚美與肯定,是我們不斷提升服務品質的最大動力! 希望每位旅客都能感受到賓至如歸的感受,期待您下一次的到訪,留下更美好的回憶。

6/10 Okay

YING HUA

Traveled with family
Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

MIN-CHU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreasonable check-out rule
Facility and service are good. You can enjoy a sillent environvent here. Hotel serves a brunch service until 1:30pm, which is very good and friendly for taking vacations. However, you still need to check out before 11:00 am and didn't accept for late check-out for our case. Is this reasonable?
Stayed 1 night in Feb 2024
Response from LAKESHORE HOTEL YILAN on 2024/2/9
Dear guestThank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. we are pleased that you found value and hospitality during your stay. For future stays, you can book a room on the hotel's official website and enjoy the late check-in and late check-out program.We look forward to seeing you on your next trip to Yilan.